Any Hour Services

Complaint: [redacted]
I am rejecting this response because the business in question has failed to provide for us documentation which shows the price for the services rendered.  Per our original complaint, we agreed to one price ($532) for the entire job, and, as the original complaint states, the entire job was not completed.  The business operates on a fixed-price schedule for jobs and does not use an hourly rate for service, per our many discussions as well as having called the business repeatedly to clarify and confirm.  The price they are suggesting that I pay is above and beyond the cost of the service that every other plumbing operation in the Salt Lake area that I could get a quote from.  Per my discussions with the Consumer Protection Department of Utah, when you bid out a job, and for some reason or another, the job is stopped halfway, the use of the original price becomes fraudulent.  At that point, per our recent discussions, both parties begin to negotiate the cost for the service rendered, and go from there.  With Any Hour Services, this appears to be a one-way negotiation that as of this day has escalated to the point where which Any Hour Services has sent our account to collections.Again, I reject this response because it fails to open the doors to this negotiation that the Consumer Protection Department of Utah has advised me should occur, as well as the fact that Any Hour Services has failed to provide me with access to the fixed-price for the service rendered that they are using to derive the amount they believe is due.
Sincerely,
[redacted]

We have called multiple times and have not been able to get a hold of her to resolve the issue.

The  customer signed the invoice for our tech to move forward with the work, after starting the work and finding other issues, our tech brought it to the attention of the customer. The customer asked our tech to go forward with the additional work and again signed the paper work approving him...

to continue. The tech needed to get some parts from the supply house and explained he would do that and return in the morning to complete the job. The customer called in the morning to cancel, the tech called and asked to collect on the work that was completed, no payment was collected. The tech turned the information over to me and I have spoken to the customer several times, we are only billing him for the work that was completed and I have discounted the price even more to help out the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I spoke to [redacted] toady and we have resolved this.

Recent conversations with the customer have resolved the issues.Tell us why here...

We have left 4 voicemail's with the customer and have not heard back.

Our Service
Manager was able to connect the customer to discuss his concern and try to
resolve it.  The result of their discussion
was a refund that they both agreed would resolve the issue.  Our customer was happy with the end result
and amount of the refund.  We verified
that...

he did indeed receive the refund.

This had been resolved with the customer.

We are ready to refund the rebates. We have made several phones calls and are just waiting for his return phone call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If possible it should be noted that I tried to resolve this with them, but...

they would not work with me at all until I got the Revdex.com involved. Because of this I do not feel they should have an A+ rating. It is deceiving for future clients.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], They stated that it would take a couple weeks for a refund , until that happens . Were in a holding pattern.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The company waited until after I paid for the services and then supplied the following comment to the Revdex.com and myself "The customer has been taken care of."  I never received any...

communication from the company outside of the electrical installer who came and installed the items in question.  The company never even bothered to contact me regarding this complaint.  The figured that because I paid for the service that I was taken care of.  I was not taken care of, and I reject this response because the company did nothing to reach out or help me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer allowed us to come out and verify the crack, this has been resolved.

We met with the customer at the job site, went over the work and found we had made a mistake.  We refunded the total amount back the the customer of $1000.00 on the 27th of September.