Anytime Fitness

In July 2019 I spoke with a representative (Jessica) at the club located at *** Grand Prairie about cancelling my membership. She confirmed cancellation during the conversation and via email. She confirmed that no additional action was needed from me. In September I followed up because I was still being charged. No one responded. I spoke with Jessica again on December 30, 2019 and she again confirmed that my membership was cancelled and she would work to find out how to provide me with a refund. She said she would follow up with me within 3-7 days. As of January 21, 2020 I have had no communication and my account was charged yet again.

To Whom This May Concern:

My husband and I joined another gym and in the month of December tried numerous times to cancel our membership with Anytime Fitness by calling and visiting during office hours. No one would answer our calls, and we would visit the gym someone would tell us the "main person" was not there to help us.Finally someone had us fill out the forms, took our tags, and told us that we would still be charged for December due to the cancellation policy. We were also told someone would call us back to follow up. I have not received a call back. I called twice during normal business hours and did not receive a response to my voicemails. I now can't enter the gym because they have our tags as well. Today, January 17, 2020, I received another charge from Anytime Fitness. Again no answer from the company, and again I cannot get in to talk to someone. I understand each Anytime Fitness is operated by different owners, but the franchise should look into the management of the Anytime Fitness on Twin Peaks in Tucson, Arizona. It seems like a scheme: take away their tags and continue to charge them money.

I am a franchisee that is mandated to use Provision Security. I recently opened a new franchise location and had to then use Provision for our security solutions. I have paid and or scheduled payments for the system in question and am current on all payments due on my part. But, in the agreement that I had to sign with them they say no payments or the second half of payments due are due upon completion of the project. Since day 1 of opening this location our systems have not functioned 100%. I have been in constant communication with Provision to fix the issues that we are dealing with. They have sent out a service technician twice and the problems with the system are still ongoing. After that they told me in 2 separate occasions that another tech was being dispatched. I had staff there willing meet them and no technicians ever came.I then sent email communication numerous times trying to figure out when the system would be fixed and I have now not heard any updates on when the issue will be fixed for weeks. I feel that I am paying for a highly expensive service I am forced to use, and the customer support is not ranked very high. Further more, with this being a "security system" and our security for our members are top priority I am not sure why Provision is not taking our members safety as serious as we are!

On 10 September I contacted my local Anytime Fitness to cancel my membership. They instructed me to call a provided number as they do not do it in the gym. Upon contacting the establishment to cancel my membership I received an email stating that I would be required to wait an additional 30 days and pay for another month of membership having my membership end on 31 October. My payment for the month of September was extracted from my bank account on 1 September. My annual contract has been expired for quite some time and have been on a month by month basis ever since.

I signed up for my Anytime membership May 2017. My membership expired May 2019. I've moved around the country a few times during that span and been to many different Anytime locations. Somehow, the Litchfield Park, AZ location is my home gym. I have not been to that location since November/December 2018. I began going to the Buckeye, AZ location in December 2018. Right around the time we moved to Buckeye. I have not been to any Anytime location since April as I switched to Planet Fitness. I waited until my 2 years were up and then I tried cancelling. I've called, I've emailed, I've gotten nowhere trying to cancel. I last spoke to the manager at the Litchfield Park location in June and he said he would look into my issue and follow up with me. He never followed up. This company is currently holding me hostage. I called ABC Financial to have the automatic payments stopped and I also changed my banking info. Anytime is still trying to charge me. This is unreal.

Horrible customer service. Hidden contract fees, sneaky marketing tactics, no compassion or care for customers. This company only cares about screwing over customers into paying yearly contracts.

I bought a trial, one month membership with this gym around this time last year. My mother became sick and I had to take care of her (on top of taking care of both my kids) and I never got to go. I called and tried to get a refund and they said they could restart my month trial. I tried to tell them with my mother sick, there was no way I could make it and I'd rather not deal with it, but they didn't care. They even suggested I "sell" my trial to a friend if I wanted the money back.
I called customer service and they told me someone would be contacting me from the local gym to refund my money. When they finally called, they just talked about how I NEEDED a gym membership and they would, once again, restart the trial if I wanted them to. I told them repeatedly I could NOT make it to the gym with two kids AND a sick mother. Even if I could, I would NEVER use this gym. They are money hungry and self centered.
I called the number AGAIN (and by this time it was months later), and the woman seemed aggravated that I waited so long to call. I had BEEN trying to resolve it PLUS I don't have time to waste sitting on the phone every single day getting the same run around. She told me they would call me again and they never did.
I lost $50 and I never even set foot in the gym! The only time I went in there was to get the initial membership. Besides that, I LITERALLY NEVER set foot in that gym. They stole $50 from me and I've never even touched the equipment. This place is a scam and the people working there are only interested in taking your money. I've been trying to get my $50 back for a YEAR and I still haven't gotten it back. Stay away from this place.

I signed up for a membership in December, I ended up moving to another state, Massachusetts a month later for work and the closest gym is 30 minutes drive, when I got there the gym was poorly taken care off, and it offered no free classes like the one I signed in for. Then to make things worse, me and my husband tried driving there multiple times and used the facility, and out of nowhere we had our fobs to open the door blocked. We called because we had already been charged and got told that we owned money from a previous month (January), but when we moved we called to change credit card payment information to make sure we would not miss payments. And we got told that the January payment had went through already to not worry until February. So after we get charged for February they block us from using the gym and when we reach out to them they tell us we still need to pay January (again) and now instead of the monthly 59 USD we need to pay 96 USD. I tried to get out of contract and they keep telling me I need to reach someone else, their financial company ABC Financial keeps telling us we need to deal with anytime fitness for cancellations and anytime fitness tells us we need to deal with ABC financials. So not only we got told we were good after we paid, we were charged for another month and had our memberships blocked, asking us for another 100 dollars (which is nearly 2 months worth of payments). And now that I want to cancel I get threatened that if we just close our bank account they will send us to collections and lower my and my husbands credit score.

I tried to cancel my membership after moving to Mexico (Guadalajara) for an indefinite period of time. I sent Anytime Fitness/ABC Financial my home lease, which documented I had rented my home. I sent monthly receipts from the language school I was attending in Mexico, which also provided my housing. Finally, I sent the official "annual receipt" from the school, which documented my yearly tuition and housing costs. None of my documentation was accepted. I submitted paperwork to Anytime Fitness in January, 2019. By that time, I had been living in Mexico since September, 2018. I had a plethora of documentation verifying my residency in Mexico. But, nothing was sufficient, because I had not sold my house, opened a Mexican bank account or changed my credit cards to a Mexican address. This is legal? It appears not to be legal.

The lapeer michigan location is a rip off. They entice new high school graduates to come in with a free 7 day trial as a graduation gift and then get them to sign a contract stating its part of their trial. Come to find out its a year commitment contract. Then when questioned they just say to bad, you signed a contract. Now we have collectors calling because we are refusing to pay.

Good day, General Manager Mark *** and owner.
I am writing to request Anytime Fitness Midlothian’s corporate contact information. I am fed up with the middle man madness. I am tired of being left out of the loop of what needed to happen, what was supposed to happen and what is not happening!
When I called customer care they assumed I had a Houston address. My address for the account is in Midlothian. My phone number since opening the account is from Beaumont. I now live in Raymondville with the same phone number for personal and professional reasons.
My mail had been forwarded as I reestablished my affairs. In the process, my money order has been sent ‘return to sender.’ Why if it is the required cancelation fee? Why not have called and reported the update? Now, the recovery process through my bank is time consuming and an inconvenience that should not have happened. This issue and account settlement have been handled poorly and taken too long to resolve without incidents.
I have had to share my financial records to resolve the account. I have chosen to send a money order to remove my credit account from the company’s access. I don’t feel confident or comfortable with paying over the phone with my credit card. I do feel disrespected due to terminating my contract in the manner I have. I feel this issue has taken on personal feelings and means to question my integrity.
With over 20 emails and several voice calls and weeks upon weeks to resolve my account, which included proof of address and the cancelation form, the account is unresolved, and my fee lost in the mail. I have paperless bills, emails, text and phone calls are the best professional way to update and inform me. I usually pay electronically but I have always paid my rent and certain fees with money orders or cashier’s check for my records, accounting and security.
Prieto, this is ridiculous. I am contacting the Revdex.com on both the company and the gym. If this account is not resolved and closed as agreed, you will have to submit it against my credit and I will challenge it with our detailed emails over the matter. I also will write reviews and leave my experience rating on your gym location naming you personally on all the popular sites. I have read other reviews that sound like my story in other areas. Enough games.
Resolve and terminate this account immediately. Forward my complaint against you to your gym owner and I do want to follow-up from the owner. There is no corporate; the gyms are independently owned and operated.
Sincerely,
Mister ***, M.Ed.

I originally signed up for Anytime Fitness in person at my local branch. I was under the impression that I was in a month-to-month contract which is why I elected to pay the highest price per month. At the time of enrollment, I asked several questions about cancellation, and believe that I could easily cancel my plan at any time since I was in a month-to-month plan. The reason I enrolled with intent to potentially cancel my membership, is because my employer reimburses me and I was afraid there could be complication or that my employer could change and I would lose that benefit (and didn't want to be stuck paying $40 a month)

I attempted to cancel my membership in person at the club, where I was informed that I had to contact the financial company and they would cancel the membership for me. Upon contacting ABC Financial, I was told that the only way to cancel my plan was via a buyout option and I had to request this via certified mail. I also learned the terms of my plan, which was a 1 year contract and then the plan changes to month-to-month. Meaning the buyout option is 70% of what I have left of the membership for the year. This is not what I believed I was signing up. I asked several questions about cancellation and it seemed to me that it was easy to cancel should I need to.

Rather than deal with sending a certified letter, I asked what happens if I allow my my subscription to run out. If I went that route, my plan still auto-renews but it becomes month-to-month. Once the plan changes, and I want to cancel, I would *stillbe required to send a certified letter in order to cancel the month-to-month plan. So basically, Anytime Fitness has opted to use the most inconvenient way possible in order to cancel a membership that way you end up on the hook longer. This is the shadiest thing I've ever seen a gym do, and I'm really upset that the method of cancellation wasn't mentioned once during my enrollment. Had I known I would be unable to cancel over the phone, I would have never enrolled in the gym in the first place.

In approximately April of 2014 I was a member at Anytime fitness and had been for several months. In April I notified the manager that I was moving to Ennis, TX and needed to cancel because at the time there was not a location within a reasonable range. Nearest one was about 35 miles from my new home. I was told it wouldn't be a problem since I was moving, but they were opening one in Ennis soon. I agreed to remain a member and even kept paying monthly membership even though I wasn't using it. The new gym kept getting delayed and delayed. I had the new managers cell phone number for a while and he would keep me updated but eventually the number was disconnected and no gym and so I called the original Haltom City location I joined and requested to cancel. I got the run around for a few days but about a week lady the manager, who's name I don't recall, told me it was taken care of. Now recently I have noticed on my credit a $542 collection for Anytime Fitness. When I cancelled I was paid up and didn't owe anything. Now Im being charged $542 and can't get anywhere with anyone on it. When I signed up my dues were only $50 or so a month. I cancelled with a zero balance.

Worst Company ever. I work 45 miles from my home and signed up at an anytime near my work. The work location was half the price in membership than the home location was. Cannot use the gym near my home for 30 days so basically pay a month to not be able to use a gym when I would like. Guess it really isn't anytime fitness is it?

I have been trying to contact them for 2weeks via email to cancel my membership. I want it done via email for a trail as well as the contract says it needs to be in writing. They will not respond. I have emailed the gym location directly two times, and once emailed I believe the main company from the main website.

Anytime Fitness in Springfield, OH charged me $100 to cancel my membership, proceeded to take the money, tell me they made a mistake then avoid me and not refund my money. Two weeks after being promised a refund for their mistake they continue to avoid me and not refund my money. Anytime Fitness owes me $100. I have contacted Bryan A numerous times and he keeps making the excuse for two weeks that he has not heard from corporate or his DM, it varies from email to email. I have contacted customer service who called him and he gives them the same excuse without being able to help me. This is shady and unprofessional and I warn everyone to be wary of signing with Anytime. They are thieves as far as I am concerned.

Members of the gym are violent and hostile when being asked to refrain from using obscenities on the phone, or when asked not to touch my personal belongings or equipment I am using. The owner of the individual location in Rancho Cucamonga, CA, has not taken any action to ensure the safety of members or their personal belongings. He has been notified at least three times of incidents involving personal threats, and another three times of incidents involving the moving of personal items and/or other violations of club policy.

Here is my ongoing issue with my anytime fitness location. Let me start be simply copying and pasting my initial email that was never addressed in any proper manner. If anything, the issue continues to be ignored. Here is my original issue:

"I have tried calling the location of my gym SEVERAL times. I have left multiple messages. I have emailed the location. I have been trying to cancel my membership but I can not come into the location during office hours because I work doing those hours. The location has failed to contact me despite repeated attempts to call. I have posted on ALL your social media outlets and not one single person has gotten back to me. I have called your financial services company and they refuse to help. This has literally been one of the absolute worst customer service experiences of my life. I have CCd every single member of your organization I can think to get a hold of because literally ALL of your social media accounts has proven to be entirely useless. I will never make the mistake of dealing with your company again.

I have tried cancelling my membership SEVERAL times. Your Sanger, CA location is making it insanely difficult. Have called and left messages and they don't call back. Kind of like your company as a whole. I *workduring the gym's office hours. Your policy about having to physically go into the gym is insanity for those that have to work to survive. If this is not resolved immediately, I will be filing a formal complaint with the Revdex.com and the State Attorney General.