AOL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is highly satisfactory to me.  On August 8, 2016, I received a call from a top tier representative of AOL regarding my Complaint submitted to the Revdex.com on 8-4-16.  This representative immediately and effectively accelerated my Case issues with AOL and [redacted], and was able to restore all services within 24 hours.  Well done!!!
Regards,
[redacted]y

December 11, 2014Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated November 29, 2014, which was received in our office on November 30, 2014.Based on our review of [redacted]’s complaint, she states she is unable to change her password with AOL.This letter...

is to inform you that no phone number was provided in [redacted]’s complaint therefore we were unable to reach her. In addition, a representative of our office emailed [redacted] to the email address provided in the complaint, asking for a phone number where we could contact her, and a direct dial number was provided to [redacted] for assistance. We regret any inconvenience, however due to verification guidelines; we would need to speak to [redacted] to process her request of changing her password. We request that [redacted] contact Karen F[redacted] at ###-###-#### to resolve her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara
JLead
Paralegal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 15, 2015Dear [redacted]:We have investigated the issues raised [redacted] in your letter dated May 30, 2015, which was received in our office on June 2, 2015. Based on our review of [redacted]’s letter; he states he experienced poor customer service and long hold times while attempting to...

resolve several technical issues he has encountered with AOL.We apologize for the service and treatment [redacted] states he received. We assure you, this is not characteristic of the service we strive to provide our members. AOL continuously reiterates to our representatives the need to treat members with respect in all instances. We apologize for any misunderstanding and inconvenience this may have caused. [redacted]’s valuable feedback will help us reach our goal of providing world- class customer service. We regret any inconvenience [redacted] may have experienced with the AOL service. Often, adjustments can be made to individual computer settings that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with him or her directly, we will have a member of our technical support staff contact [redacted] to attempt to resolve this matter. In addition; we have waived three monthly membership fees as a gesture of goodwill. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara J. Lead Paralegal

I'm sorry that you did not receive my answer. AOL resolved my problem and were most expeditious in their response.

November 15, 2015Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: [redacted] AOL Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated...

November 22, 2015, which was received in our office on the same day.Based on our review of [redacted]’s complaint; she is requesting reactivation of her AOL Account.While we regret any inconvenience [redacted] may have experienced regarding the termination of her account, our records show that [redacted] received a Terms of Service violation that permanently closed her account.The AOL Terms of Service that [redacted] agreed to when establishing an AOL account specifically states that members are responsible for all activity on the account. We believe in doing all we can to make our members experience online a safe and secure one. By enforcing the Terms of Service, we do our best to prevent members from being exposed to situations they might consider objectionable. All account terminations for Terms of Service violations are final. Once an account is terminated we do not allow access, temporary or otherwise, to retrieve any account information or associated data.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted] Lead Paralegal TMJ: KCFAOL Inc. (in Florida, AOL Inc. Delaware)

June 10, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated June 6, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states that since July of 2015 she has incurred multiple monthly charges from...

AOL.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The account in question has been cancelled. In addition; a refund of $89.91 has been issued to the payment method on file. The outstanding balance of $19.98 has been removed to reflect a zero balance. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.

Please see attached.ThanksKarenWe have investigated the issues raised by [redacted] in your letter dated May 14, 2015, which was received in our office on May 20, 2015.Based on our review of [redacted]; he is requesting a refund for $12.99.This letter is to inform you that a...

representative of our office has contacted [redacted] and resolved his issue to his satisfaction. A paper check in the amount of $12.99 has been issued to [redacted]. Please allow 4 to 6 weeks for processing and delivery. [redacted] has direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara M. J[redacted] Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated January 24, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, she states she has been unable to cancel her AOL account.This letter is to inform you that a representative of...

our office has contacted [redacted] and resolved her issue to her satisfaction. The account in question has been cancelled. In addition; a refund of $119.60 has been issued to the payment method on file. The refund represents all charges incurred on the account in question. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

We have investigated the issues raised by Mr. [redacted] in your follow up letter dated January 12, 2015, which was received in our office on January 15, 2015. Based on our review of Mr. [redacted]’s follow up letter, he is dissatisfied with AOL’s initial response regarding reactivation of the AOL by Phone service. Although we regret any dissatisfaction with our initial response; our response regarding this matter remains the same. AOL no longer offers new registrations for the AOL by Phone services because the product’s provisioning system was decommissioned in 2009. Unfortunately, new registrations and product reactivations are no longer possible due to the aforementioned constraints. While AOL would like to do whatever it takes to satisfy Mr. [redacted], unfortunately reactivating his AOL by Phone services is not possible. We apologize for any inconvenience Mr. [redacted] may have experienced regarding this issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated January 26, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he is experiencing a technical issue with his AOL email.This letter is to inform you that a representative of our...

office has contacted [redacted] and resolved his issue to his satisfaction. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

May 24, 2016Dear [redacted]: We have investigated the issues raised by [redacted] in your letter dated May 18, 2016, which was received in our office on May 19, 2016.Based on our review of [redacted]’s complaint, he states that he is requesting a refund of AOL charges related to his deceased...

father’s account. This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter. Sincerely,Tara J.

We have investigated the issues raised by Mr. [redacted] in your letter dated April 14, 2016 which was received in our office on April 18, 2016. Based on our review of Mr. [redacted]’ complaint, he is disputing collection attempts from AOL, claiming to have previously cancelled his...

accounts. This letter is to inform you that a representative of our office has contacted Mr. [redacted] and resolved his issue to his satisfaction. Outstanding balances totaling $92.28 have been removed to reflect a zero balance. Collection efforts have been stopped. Mr. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience Mr. [redacted] may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted]

Worked with [redacted] to resolve this issue she was efficient and quick with my complaint.  I am happy with the results.  Thank you.

We have investigated the issues raised by [redacted] your letter dated September 13, 2016, which was received in our office on September 14, 2016.Based on our review of [redacted]’s complaint, she states she is unable to access her old email with AOL and is requesting assistance.We regret any...

inconvenience [redacted] may be experiencing with the AOL service. Often, adjustments can be made to individual computer settings that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with him or her directly, we will have a member of our corporate technical support staff contact [redacted] to attempt to resolve this matter.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Hello..PLEASE OPEN THE COMPLAINT AGAIN.  I AM NOT GETTING ALL MY EMAILS DUE TO PROBLEMS WITH AOL.  TODAY I TRIED FOR OVER AN HOUR TO STOP MY AOL FROM FREEZING AND IN THE PROCESS FROM FREEZING MY ENTIRE COMPUTER...THIS IS NORM NOW THANKS TO AOL. I HAVE ASKED AND ASKED FOR SOMEONE FROM THE HIGHER TECH TIER TO CALL ME BUT NON HAS DONE SO UP TILL NOW. I AM UNABLE TO USE [redacted] WITH MY AOL DESKTOP FOR 4 MONTHS...THEY ARE NOT ATTEMPTING TO REPAIR THIS GLITCH AND THE EXCUSE WAS THAT MOST PEOPLE ARE USING SMART PHONES TO ACCESS AOL NOW..WELL MANY OF US ARE NOT USING SMART PHONES OR DON'T EVEN OWN ONE AND WE EXPECT OUR DESKTOP TO WORK AS IT ALWAYS HAS...
Regards,
[redacted]

May 28, 2015Dear [redacted]:We have investigated the issues raised [redacted] in your letter dated May 1, 2015, which was received in our office on May 8, 2015.Based on our review of [redacted]’s letter; she states she experienced poor customer service while attempting to resolve a billing issue. In...

addition; she has a technical issue with AOL.We apologize for the service and treatment [redacted] states she received. We assure you, this is not characteristic of the service we strive to provide our members. AOL continuously reiterates to our representatives the need to treat members with respect in all instances. We apologize for any misunderstanding and inconvenience this may have caused. [redacted]’s valuable feedback will help us reach our goal of providing world- class customer service.This letter is to inform you that a representative of our office has contacted [redacted] and confirmed her billing issues have been resolved.We regret any inconvenience [redacted] may have experienced with the AOL service. Often, adjustments can be made to individual computer settings that will alleviate or reduce the problems. Since it is difficult to determine with certainty the exact nature of the problem a member encounters with his or her service without speaking with him or her directly, we will have a member of our technical support staff contact [redacted] to attempt to resolve this matter. In addition; [redacted] has direct contact information for any additional assistance she may require. We apologize for any inconvenience [redacted] may have experienced regarding her issues.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

September 18, 2014Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated August 28, 2014, which was received in our office on September 3, 2014.Based on our review of [redacted]’s complaint, he previously cancelled his AOL account, yet is receiving collection...

notices.This letter is to inform you that a representative of our office has contacted a representative for [redacted] and resolved the issue to their satisfaction. The outstanding balance has been removed to reflect a zero balance, and collection efforts have been stopped. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. JLead Paralegal

We have forwarded [redacted]'s information to a corporate technician for assistance. Please allow up to 72 hours for the technician to contact [redacted].ThanksKaren

Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated September 19, 2016, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he is disputing collection efforts related to his deceased mother's’ account.AOL would like to...

offer our condolences to [redacted] in the passing of his mother. This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The account in question has been cancelled and the outstanding balance of $175.96 has been removed to reflect a zero balance. Collection efforts have been stopped. In addition; [redacted] has been provided with direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted] Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]