Apartment Management Consultants, L.L.C.

I would give negative 5 stars if I could. Management here do not respect your legal rights or your privacy. Needed new weather stripping around the door. After requesting 24 hour posted notice for job maintenance just showed up one day. He had only the bottom part of door piece to install. I let him know the entire door needed weather stripping. He told me it would need to be ordered and he would come back when it was delivered. I can not stand management here so I asked my roommate to go talk to her and let her know AGAIN that 24 hr posted notice was required. She told him she would give us a call when maintenance was ready to finish the job. 2 weeks or so later maintenance shows up at my door unannounced, no 24 hr notice of intent to enter the apartment, no phone call. I said nothing to him. He informed me that " he needed to go get something and that he would be back. He came back I could here him working on the door. When the job was done I went to look at his work. All he did was take the old piece of weather stripping and moved it closer to the door. See pic below. So now I'm done. I sent her and her BOSS an email letting them know the job was unacceptable, that I would no longer allow her blatant disregard for my legal rights and AGAIN stated that a 24 HR NOTICE OF INTENT TO ENTER MY APARTMENT WAS REQUIRED.

HERE COMES THE GOOD PART

Apparently the fact that I included her BOSS in the email frustrated her so much she blasts an email back... In the email she states, she ordered new material herself, when it arrived she opened the package herself and IMMEDIATELY sent maintenance over to "complete the job". Essentially admitting that she did in fact violate my legal rights. IN AN EMAIL.I would really like to thank her for that.

I've contacted a lawyer explained to him what was going on I forwarded the emails to him and he immediately accepted the lawsuit. So now this matter will be handled in a court of law.

Wish me luck folks.

Leasing agent lied about what was included with my apartment and when I moved in I didn’t get anything that she promised I would get. I spoke to everyone in the office and nothing was done. My apartment floods when it rains. Nothing was done about it. The AC went out in the summer and I was told I need to stop complaining. Leasing agent told me to come back on Monday because she didn’t know what rate increase would be for me to renew. I told her it will be less than 60 days on Monday. She said that’s fine. I came back on Monday like she said and charged me $1,100 late fee and denied telling me it would be ok. The 2 leasing agents Christina and Denise refuse to give their supervisors contact information. Remington Ranch responds to reviews by saying please contact us so we can make it right, signed the business owner. However, they have never left a name or contact number for anyone to contact them. AMC LLC says they respond within 24 hours and I have sent 2 messages in 4 days asking to speak with someone and have never received a call back.

Review: Uninhabitability for paying tenants

I am a relatively new resident to Canyon Villa Apartments in Chula Vista, CA, and I am writing to express my concern with residing in this apartment and its management, or lack of, that we have experienced living here in just these last 3 months. We have addressed, in writing, the issues and problems we have been having with maintenance requests and the untimely manner in which they are addressed. Since we have moved to Canyon Villa Apartments, there have been several attempts to get repairs addressed, to little or to no avail. In the first month, yes, some things were addressed, such as, a leaking bathtub and a dryer that failed to dry during one cycle. However, the technician, if you can call him so, that worked on the bathtub fixed the leak, also, damaged the caulking and now the pipes rattle so much that my children are afraid to shower in that bathroom. The dryer, now dries a little bit better but, was not put together properly after the dryer vent technician came to clean out the ducting. Right outside of our front door, the porch light has not been in working condition since we have taken residence of this apartments; this makes us feel very unsafe when answering our door at night.

I have reached out to [redacted], in writing, at the beginning of December 2014 about how unhappy we are with the lack of service they have shown to us as residents in Canyon Villa Apartments these past few months. Nothing, has been addressed, though, he did see me at the mail boxes 2 days after I had submitted the letter and list of maintenance requests to him with our rent pay and he said "One of my guys will be there to work on your apartment, since I will have two of them, tomorrow." Also, occurring on that day, my family and I went to relax in the hot tub, only to be disappointed that the heater had been shut off. I did do some research and saw the bad reviews online; I was hoping to give this place a shot at redeeming itself and I am full of complete regret. Not to mention, places I have lived before this, the staff made an effort to remember names with faces, and acknowledge residents with a smile; we don't experience much of that here.Desired Settlement: If things are not resolved, I would like to break my lease, without having to pay for ending our lease early. This is not what I was expecting and I feel that our money is unjustifiably being taken from us and we are forced to endure living in uninhabitable conditions.

Review: /18/13, upon exiting the rear gate of the apartment the gate malfunctioned and reversed on my car.the property refuses to pay

I am a current resident at "The Eleven Hundred" formerly known as Fairlake Apartments, and have been for the past 3 years. On Friday, 10/18/13, around 6 pm the rear gate caused damage to my vehicle. Please note that our community gates are problematic. Upon exiting the rear gate, the gate reversed on the front end of my vehicle. I called the apartments no answer, I have left messages in the past and received no reply therefore I decided to send an email because they have proven to be very effective with the leasing office. On Saturday, 10/19/13, I called the office when it opened and spoke with [redacted] he advised that the manager was out and would forward this information to her, she would respond upon her return. I did not hear from anyone on Monday morning, 10/21/13, I then contacted the office via phone and spoke with [redacted] who is very helpful and seemed to share my concern and sense of urgency regarding this matter. She did share that she has not experienced this happening and not sure how to go about rectifying this issue. She asked for pictures, I provided them, she then asked for an estimate, I provided that. This is when all communication stopped, Wednesday 10/23/13.

Today, 10/25/13, I get a response and it is non-sense. [redacted] calls at 2:15 pm stating, "I am sorry to be the bearer of bad news and honestly not sure why we cannot assist you with this matter but my manager stated we do not reimburse for these types of things." Again, I say this is non-sense, what options are provided when damaged is caused by your company? Yes, I have car and renter's insurance, which is to be used if an incident is my fault. In this case it would be completely asinine for me to contact my insurance company to pay for damaged caused by your company's product. As a resident of your property we are in a contractual agreement that I will do my part as your property and its employees would do their part. At this time I will review my lease agreement for any verbiage that may be needed going forward to help support the fact that your company should have taken effective action on this repair.

I am deeply saddened by the way your company has handled my sensitive matter. As a result I am seeking recourse for the damage cause to my vehicle and the unethical response provided by your employees.

I am requesting attention to this matter immediately, and for your company to handle this incident with a sense of urgency. Your company's code of conduct should definitely be reviewed and revamped. When we clock out of our "day jobs" we all become normal people and we should relate that way when doing business. I am not asking for an exception this a request for justification.

Thank you in advance for your prompt attention to this matter.Desired Settlement: repair front cover on 2011 Nissan Rogue

My roommates and I signed a lease at Driftwood Park and found out the day we moved in that there were cockroaches. A little down the road the building got infested with bedbugs as well. When moving out the staff went into our apartment ,that was still ours until the end of the month, and threw away the rest of our possessions we hadn't moved yet and changed the lock. They did not try to call or email any of us to find out if we were all moved out yet or even try to notify us about what they were doing. AMC can't/wont replace our stuff (what can be replaced or compensated for) and apparently the most they can do is give us a refund from when they changed the locks to the end of the month. That doesn't make my possessions magically reappear.Worst experience ever.

Review: Online payment did not process and I was charge late fees.

I paid my October 2014 rent online on September 27, 2014. AMC charges tenants an initial $10 fee to set up an online payment account. In addition, each payment is assessed a processing fee of approximately $3.00. On October 6th, there was a notice on my door to pay and late fees were assessed. I contacted the apartment complex management and explained that I had paid my rent online. They told me there was no record of my payment. I sent them an email with a .pdf of my receipt of payment attached. We went back and forth in email and they gave me a long list of excuses about why they could not take off late fees, including accusing me of not pressing the submit button. Each time, I reminded them that I had a receipt. Eventually, the apartment management just stopped communicating me. I paid my November rent on November 1st. I checked, double-checked, and triple-checked to make sure my rent processed and saved my receipt. On November 3rd, there was a notice on my door to pay and I was again assessed late fees. This time, I contacted AMC and complained. The response I got this time was that the lease payment company has no record of my payment and that my receipt is not valid because there is no transaction number included on the receipt. None of my receipts contains a transaction number so now I'm worried that if this happens again, I will have no way to prove that I paid.

In addition, I have notified them via email, writing, and phone calls about concerns I have about my apartment including exposed carpet tacks, no window locks, poorly installed lock on sliding glass door (it's been fixed 3 times and keeps breaking), a broken latch pull on the front door, pest problems, and the condition of the apartment when I moved in (broken fixtures, mold and dirty cat litter in the laundry room). I also rented a washer and dryer from the complex. They were not in the unit on the day I moved in and were not delivered for at least two weeks after I moved in. I had to pay to do laundry at the facilities at the complex. They are slow to fix things, they don't fix things properly, or the solution they provide for problems are sorely lacking (such as some kind of screw for the window instead of locks). I don't feel safe here and I don't think management or AMC have tenants best interest at heart.Desired Settlement: Rescind late charges and fees

Let me out of my lease

Business

Response:

Contact Name and Title: [redacted], Regional Manager

Contact Phone: [redacted]

Contact Email: [redacted]@amcllc.net

We have spoken to [redacted] via email on multiple occassions, including as recently as 11/13/14. Rent was received for October on October 6th, 2014 which resulted in late fees as rent is due on the 1st. [redacted] claims she paid online on the 27th of September but the payment didn't process, however the company that processes the online payments has no record of this payment nor do we and the funds never came out of her account. The receipt she submitted did not have any transaction number and had a payment status of 'processing' and is therefore not an actual receipt of payment. [redacted] does not disagree that funds were never withdrawn from her account and rent was truly paid on October 6th. There are multiple ways to pay rent inclusive of a check or money order brought into the office or mailed in addition to online payment if [redacted] does not feel comfortable paying online. That being said, we have offered to work with [redacted] in regards to her late fees for October as a 1 time courtesy. We then even extended her payment date to pay her balance owing at her request. She has not been charged any late fees for November even though she has an unpaid balance based on our previously stated arrangement. We have been more than fair in regards to working with her on her late fees.

[redacted] also complained about the condition of her apartment on her move in day and stated she had stayed at a hotel for a few days. The Springs as a courtesy offered her a rent credit totaling her hotel bill. To date there are no pending work orders for her apartment, nor has she mentioned unfixed items once in our email correspondence starting on October 8th through the most recent email received on November 13th. The last work order received was dated September 27th and was completed. If there are items that need to be addressed we are more than happy to come address them, she simply needs to call the office or email us to put in a work order.

We have been more than accommodating and have worked with the resident. We will not be letting her out of the lease without penalty. We have given [redacted] the options to settle her lease or pay rent until re-rented after giving proper notice.

Review: We've asked for repairs for over a month and have been neglected.

My name is [redacted] and my family and I live in the Villas at Holly located at [redacted] Street [redacted] Centennial, CO XXXXX. We have been living there since February of 2012 so we are in our second lease. My husband and I have been trying to contact your office to complain about an ongoing issue that we are having. We have been asking for some repairs in our apartment now for over a month and the major one we need has not been taken care of. Attached you will see four emails. Email #1 will show you that we reached out to the office giving them notice that we would be on vacation from September 23rd-September 27th and we would like some repairs done while we were gone. We provided contact info in case there were any questions or concerns.

Email #2 will show you that I received an "Email update notification" that the [redacted]@amcllc.net was changed to [redacted]@amcllc.net. You will also see in this email that I sent email #1 to the new email that was provided.

Email #3 will show you that I sent a friendly reminder to [redacted]@amcllc.net that we will be out and that we would greatly appreciate it if our repairs were done during this time. Again, providing contact info if there were any questions or concerns. When we returned from vacation on Friday, September 27th, 2013 nothing on the list was done. NOTHING! My husband called the office right away to complain. A woman came over to our apartment to tell us she never received a work order. We showed her the same emails that we are providing you. She said she was upset because had she received this work order the jobs that she was able to do would be done.

She was able to fix the sliding door (not completely but better than it was), replaced the filters in both bathrooms and gave us a light for the oven. We got a call from [redacted] who apologized and admitted that the ball was dropped and that she would schedule for someone to come out and fix the peeling tubs. She said that everyone including the dog would have to be out of the house for 4-6 hours. I let her know again that this was very upsetting because we were all just out of the house for a week and that my husband and I can't take any more days off so soon after coming from vacation. I told her it would have to wait until my next half day at work which was Friday, October 25th. She said that she would schedule for that day. I told [redacted] that it would have to be right at 12 noon because I don't get off of work that day until 11:00am. She said that was fine and she would let them know. Done right? WRONG! Email #4 will show you that we sent a friendly reminder about the work to be done on the bathtubs. Again, providing contact info in case there were any questions or concerns.

Friday, October 25th, 2013 comes around. Our daughter goes to school and my husband and I go to work as planned. I get off of work early as planned and go home. I pick my dog up and take her to the groomer's (which I scheduled in advance because we all had to be out of the house for 4-6 hours and I knew she would be at the groomer's for at least 3 hours). After I dropped her off something told me to go back to the house and actually wait and see if these people would actually show up. 1pm rolled around and I went to the office to see where they were. An hour was lost at this point. I talked to [redacted] and she said the guy to fix the bathtubs came to get the keys that morning but she would call and see where he was. She called his office and the guy who answered told her that they tried to enter the apartment at 9am but could not because there was a dog in there and now he was at another apartment doing other work. SERIOUSLY?!?!?! We feel neglected by V@H as well as your company for not getting back to us. We have been trying to contact your office since last Friday, October 25th when this took place...a week ago. The contractor represents [redacted] who in turn represents AMC LLC. Is this how you want your company represented? Desired Settlement: We just want to work to be done and to be treated with respect! If you really want to make it up then move us to one of the remodeled apartments with 2 bedrooms with a den. All in all we seriously want to know that we are being taken care of. Tahnk GOD there were no real emergencies with our apartment because I fear we wouldn't get help then either.

Business

Response:

Initial Business Response /* (1000, 6, 2013/11/06) */

Contact Name and Title: [redacted] - Property Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@amcllc.net

There was a mis communication with the vendor we hired to make the repairs. As the Manager, I found out that Ms. [redacted] was frustrated with the process so I personally called her back to make sure her concerns were resolved. I have kept in touch with her daily to ensure she was comfortable with the next step. The repair required her and her daughter to be out of the apartment for a few hours so I offered to buy her and her daughter movie tickets so they could enjoy a movie while waiting. Ms. [redacted] was happy with my response time and follow up, and told me over the phone that she would not be sending the letter she wrote to the Revdex.com. Repairs have been made and a date of 11-8-13 is set for the tub repair.

Final Consumer Response /* (2000, 8, 2013/11/07) */

(The consumer indicated he/she ACCEPTED the response from the business.)

I have been in contact woth Mr. [redacted] concerning these repair. He seemed very concerned about why the repairs were not done and the fact that there was a misunderstanding even though everything was written in black and white. Contacted Revdex.com online first and then wrote up my complaint to send in the mail to Revdex.com in Utah and Denver. [redacted] called me before mailing the letters. After speaking with [redacted] I had no intention on sending the letters anymore.

I was told that the contractors wanted to come into the apartment today Thursday, November 7th to prep the bathtub before tomorrow's actual work. I never received confirmation about the time they would actually get there but I did let it be know that the prep has to happen before 2pm or 5pm and after because our teenage daughter would be home alone between those times.

Again, [redacted] has been consistant with his communication. I haven't heard from him in a few days for the confirmation listed above but I know we are not his only tenants and he may be very busy. Waiting to see what tomorrow brings. Hoping it all works out.

Review: 03/16/2015 – 03/18/2015

I renewed my lease with Villa Serena apartments under Fairfield Residential property management. The renewed lease spans from 04/16/2015 to 04/15/2016. Under the terms of the renewed rental agreement, rent is $755/month with a one-time concession of $305 for May rent. Therefore, May rent is $755 - $305 = $450.

04/01/2015

AMC LLC buys Villa Serena apartments from Fairfield Residential property management.

04/17/2015

New property management leaves a notice on my front door stating that my lease has not been renewed and I will be paying an additional $100 for rent to have a month-to-month lease.

04/20/2015

I speak with a young woman in the front office about my lease contract. She checks lease and validates mistake. She notes issue and says they are updating the computer system. She also states that this has happened to many other tenants because they are sending out notices before they are auditing the lease contracts. I state that May rent in the renewed lease is $755 with a $305 one-time concession. May rent is $755 - $305 = $450. She double-checks and makes a note and says she will input this information into the new system.

04/23/2015

I speak with [redacted] in the front office. I give [redacted] a personal check for May’s rent of $450. I also give [redacted] a personal check for the water/sewer/trash bill. I stapled the lease contract and highlighted the sections stating the rent amount and one-time concession. I had a 30 minute conversation about the details of the lease. [redacted] states that AMC LLC will honor the renewed rental contract and provides me with a handwritten statement (with signature) attesting to the agreement. [redacted] says "We are updating our computer systems, but this will not be a problem. Everything is fine.”

05/08/2015

I receive an eviction notice in the mail stating that I must vacate premises by Monday, May 11, 2015 for failure to pay rent. I speak to manager, [redacted]. We go through 3 months of rent payments and confirm that I have paid rent through the month of May. However, there is an unexplainable charge of $403. I have never missed a rent payment in my life. She says "I think I know what it is, but cannot tell you". The $403 is not related to rent or utilities, which are the only payments owed to Villa Serena apartments. No notice has been given by Villa Serena of a $403 charge for change of management. She says she will call me once she speaks to her manager and figures this out. The eviction notice states that Villa Serena has mailed the eviction notice AND has left a notice on my front door. Villa Serena management did not leave an eviction notice on my front door. I confront the manager and she would not comment. She also says they are too busy to check lease contracts for accuracy and only go by the information input into the computer system. She says they will not evict me on Monday. I have an eviction notice that says a constable will come by on Monday to evict me for unpaid rent and I still have an explainable balance. The manager stated “We are not going to evict you. This is not a big deal.” The eviction notice is a threat tactic.

I have spoken with 3 personnel in the front office and every time they state they are going to resolve the issue. They never take steps to resolve the issue. They refuse to put in writing their intentions. They never call when they state they are going to call. There is no follow up. They will not answer the phone when I call. I must come into the office and have one-on-one conversations during their office hours, off the record.Desired Settlement: Your management company has the worst customer service. Your employees are committing illegal acts by refusing to abide by Nevada state law guidelines for landlords and tenants.

First, I would like an explanation of all charges to my account, in writing.

Second, I would like policies to be implemented in your company stating that, if you take over property management, you will read the lease contracts of tenants and abide by these laws.

Third, I would like a formal letter of apology for trying to unlawfully evict me for paid rent, for threatening me when I have paid rent, and for your careless and lazy management approach.

Fourth, I want the office staff to either be fired, reprimanded, or receive a formal write up for failure to do their job. Incompetence is not an acceptable excuse.

Fifth, I want someone a competent employee to read my lease contract and fix the computer system to reflect what is stated in my lease contract. Stating that you do not have time to read every tenant's lease and that a legal eviction notice is "not a big deal" is unacceptable.

Review: I [redacted] Came into the leasing office of country lake apartments managed by amc llc on 05-07-2015 to pay an alleged late fee of $270.38 for rent being paid late on Monday 05-04-2015 at the opening hours of 10a.m money order of $955.40 was paid and purchased on the night of 05-02-2015 there hours are different on weekends closed sundays no drop box rent is late with out a first time exception [redacted] from amc started on Monday 05-04-2015 that she would speak to assistant manager [redacted] baker that she would take care of the problem and resolve it and that she would call me back to let me know what's going on? She did not call me I d to call her back she has been avoiding my calls ever since then they have a money order for rent that was paid on time and the problem was not resolved [redacted] baker today acted very aggressive towards me and forced me out of her office I almost tipped over the chair because of her aggressive behaviour towards me and she touched my left arm basically in my face to push me outDesired Settlement: want our refunded check money order back of $955.40 if the apartment complex wants to evict us out on an egregious cause of allegedly paying rent late. False accusations within that company and violent verbal abusive behaviour by an assistant manager who acted agressive. Towards me in front of other tenants and had poor judgement about a late fee payment I was coming into to pay need request of all statements

Review: We were renting an apartment at the Hills at Sandy Station. We had been making payments on our rent but decided to move out early after the office manager told us he could find someone to take over the apartment for us. We had some emergencies come up the week we were moving out and took a couple extra days to do so. My husband spoke with the office manager and he said that would be fine. The day after we moved out, the office manager called us and told us we needed to make a payment. We offered to pay $100 but the manager said the apartment company would not accept that. We told him we would need some more time to figure out how much we could pay. My husband said we would confirm how much we could pay via email. The manager called us and emailed us about making a payment and we didn't get back to him. The next day, $300 was removed from our account. My husband and I never gave them authorization to make this payment. They had an account on file, but were not authorized to pull the money. We tried to speak with AMC about this issue and the regional manager has dodged our calls and cancelled every time we had a call scheduled.Desired Settlement: We want our money back. We want a final bill sent to us and from there we will do our best to make payments. We need the funds that they took without permission and we would like them back.

Review: I lived in Chandler Court Apartments owned by AMC, LLC. Who purchased the property from Equity Inc. I went out of country on business on 1/4/2012 and the rent was paid that day and the office was told my adult daughter would be watching the apartment. On 1/5/2012 the Office Manager [redacted] filed a court eviction notice 1 day after I left. I did not receive any correspondence from her and was not notified of any issues prior to leaving the country. On 1/10/2012 my 2 daughters advised me that I had been evicted and they had served a 5 day fix the issue or vacate the property. NEVER contacting me! I gave all my work contact information to the office prior to leaving for business. The assistant manager [redacted] came into my apartment 2 previous times without prior 24 hour notice and my then underage daughter was in the shower and he scared her terribly. I went into the office and confronted him and he advised he had the right to enter anyones apartment in case I had died. SERIOUSLY??? This was illegal and he did it one more time. Management did nothing, WHY WAS HE IN MY APARTMENT ANYWAY?? Never told me why. He abused his authority and the office staff agreed he did this to other renters also! I could never get the detailed list of alledged damages with proof pictures for my insurance company for renters insurance and the manager had my deposits and the amount that I was to have owed went from the first lien for eviction filed of $271.00 to over $3895.00!! No pictures were included and the insurance claims adjuster wanted pictures and proof of damage and cost of repairs. They sent to Collections on 1/12/2012 I still our of country! Never got any requested info when I came home! The collections attorney US Collections West served court papers to a family member who does not contact me and I have never lived with and the court defaulted to collector. I appealed and the judge would not look at my proof, I again appealed the serving of docs not to me and again judge didn't even look at the proof.Garnished

Product_Or_Service: Apartment rental

Account_Number: 12 month at $820.00Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want this garnishment removed I NEVER LIVED with my daughters boyfriend at the apartment my daughter was served on my behalf as a resident of my residence, I have the apartment contract,never in my name and my daughter does not have anything to do with me. I want picture proof of alleged damages that totaled over now bill of $6895.00.I want the refunded amounts of the repairs that were alleged to have been completed. I want proof of actual damages and Lien removed from my credit and refund!

Review: I received a call 4/16/2015 from a collection agency in regards to overdue payments for the apartment(The Lodge at Aspen Grove managed by Apartment Management Consultants LLC) that I moved out of last summer. My girlfriend nor I were contacted in regards to this payment owed. Upon move out, they had an inspection come through and list what was wrong. It was only noted that there was some damage to the carpet and bedroom door and that we would simply not get our deposit back.

A year later we are contacted saying we owe $680 in move out cost including a $200 late fee which I have documentation that we were not late on payments. I contacted the apartment complex and spoke to a [redacted] and she said that it was a mistake and that we only owed $50 in utility costs and that since we were never contacted, they would call the Credit Bureau and get the collection removed from our credit reports. A few days went by with no update, then I decided to visit the apartment complex on 4/21/2015 and a new management company had moved in and the Apartment Management Consultants LLC were no longer the mgmt company in charge of the Lodge at Aspen Grove and the ownership had even changed. The new management company has no record that my girlfriend or I have ever lived there.Desired Settlement: I want the Apartment Management Consultants LLC to provide proof of what debt is owed along with proof (if any) of attempts in contacting us in regards to the debt. I also want them to contact the Credit Bureau and have this removed from our credit reports. The money is not the issue here and if the debt is justified, I have no problems paying it but would still like it removed from my credit report since no efforts were made to inform me of the debt even though they had my phone number and forwarding address.

Review: Fairstone at Riverview has failed to empty the trash for over two weeks which is paid for by a fee of $12 per month. The smell is unbearable.

I contacted the office on 6/18/2013 and spoke with [redacted] regarding this stench of the trash, who was rude and hung up on me. When I arrived home from work, I saw the dump truck leaving the property without dumping two of the dumpsters nearest my building. The trash smells awful, is spilling into the road, and rats, raccoons are coming off the river and further spreading the trash around, and the stench of the trash is horrendous. There is paving construction going on in the complex however, it is completed in the area that these dumpsters are now, and there is no reason not to dump the trash, and the construction crew has been driving their own equipment on the paving anyway. Tenants at this complex pay a $12.00 a month fee for sanitation for no reason at all it seems. I went into the office and was treated poorly when I voiced my concerns. This amount of trash that is around is and environment health hazard. Since AMC has taken over this complex, the rent has increased, the grass is dead, the noise from the construction is relentless, and nobody seems to care. The amount of money charged to live in this complex which used to be beautiful and have excellent customer service is overpriced now, with pathetic customer service, and an ugly dirty complex. Desired Settlement: I don't feel I should have to pay the $12.00 sanitation fee when the trash hasn't been emptied. They used to empty it twice a week, now it has been over two weeks.

Review: Failure of integrity: The property manager, [redacted], lied about the status of my property. [redacted] didn't follow up with me about this as promised.

Due to a change in my circumstances, I notified the office that I would need to move out. This happened on July 21, 2014 when I filled out my notice to vacate. I was told at that time that I could transfer my contract to someone (which didn't happen despite my best efforts), but that until a new tenant moved in I was responsible for the monthly rent as I still had 2 months left on my contract, this being slated to end October 31, 2014. I understood this, and also knew that I'd likely end up being responsible for part of September's rent due to my contract obligation. I was assured by [redacted], the property manager, that the when a new tenant moved in I would be refunded a pro-rated amount of the rent I had paid based on their move in date because "collecting double rent on one property is illegal." She also assured me that a new tenant would likely move in soon because of the time of year and the limited availability of one-bedroom apartments. I understood the monetary risks of moving out at this time

I moved out on August 23, 2014 and turned in my keys August 26, 2014, after cleaning the apartment. On September 1, 2014, I paid September's rent in person, by check, to [redacted], a leasing agent at the property. I asked if anyone had move in and he said no, but that someone was scheduled to move in that weekend or early the next week.

I visited the next week on September 9, 2014 and asked [redacted] if anyone had moved in yet. As I sat in her office she checked my apartment number in her computer and stated that no one had moved in yet. She again reassured me that someone should move in soon, but until someone new took possession of the property, I was still under contract for the apartment. She felt confident that someone would be in by the time October's rent was due, and that I might still have a refund due to me for September.

Unfortunately I began to be a little suspicious. I stopped by my old apartment on Thursday, September 11, 2014 and spoke with the new residents. I learned they had moved in on Saturday, September 6, 2014, 3 days before I spoke with [redacted] in her office.

My concern with this situation is that [redacted] knowingly and deliberately lied to me about the status of my contract.

Due to my concerns I contacted this company, AMC LLC, and spoke with [redacted] on September 16, 20014 at 4:04 p.m. I was told he was the regional representative over the Pleasant Springs Apartments. He listened to my concerns over the phone, took notes, and repeated back to me the facts I stated. When I told him what [redacted] said about the illegality of collecting double rent he stated, "Well, it certainly isn't ethical." He then informed me that he was going to go down to the property in the next few days anyway, and would speak with [redacted] about this incident. He assured me that that he would be in contact again with me soon about a resolution to this.

After not receiving a response for a week, I again called into the corporate office and asked for [redacted]. I was transferred to his voicemail where I left a message requesting he contact me and let me know what the resolution to this breech of integrity was. To date I have received no response.

On 10-21-14 I sent an email through the corporation's online form requesting contact information for [redacted]'s manager and have yet to receive a response.Desired Settlement: #1. How is this going to be prevented in the future? What are they going to do to restore the integrity of their company and their property at Pleasant Springs?

#2. A response as to why [redacted] never contacted me back as was requested and as he agreed to.

#3. Refund of the pro-rated rent for September as promised on many occassions by [redacted]. If there are to be any deductions from this, I will receive a detailed ledger of these.

Review: I've recently moved in to the Lantana Apartments as of 4/3 and I have been having issues prior to even moving in. I moved into a roach infestation, blinds broken and missing, dishwasher was broke for two weeks, no screens on any of my windows or patios and only two eyes on my stove work,there isn't any wall panels in any of the closets when I advised them the bug man said they are coming under the carpet and from the apartment above me. They delayed my move in by three days but due to the infestation I wasn't able to move in for a week due to bugs. I'm currently still having a issue and I have a 10 month old child, who currently suffers from Bronchitis. I spoke to [redacted] who was giving me a 150.00 credit and [redacted] the manager I was to receive a free month. In addition to my repairs not being done I received a eviction letter that was placed on my neighbors door. That is defamation of character because it looks like I don't pay my bills and that I'm delinquent when should of been taken care of. I'm honestly reporting this to the Revdex.com and I'm seriously considering legal action. This has cost me delayed cost in moving/movers cost of renting a truck which I can prove plus witnesses and video and pictures of my bug problem and phone calls to prove how many times I have been trying to work with the office. This is the final time I'm trying to settle outside of court I would appreciate if this was looked into with urgency and I'm contacted sometime this week. Thank youDesired Settlement: I feel I should be compensated in rent for all the back and forth endured for 2 months and I need pest control sent to my home ASAP to resolve the ongoing pest issue. I also need maintenance out as I have previously requested to repair my blinds and screens, carpeting in 2nd bedroom, base boards in all closets.

Review: Fairstone Apartments charged us for renter's insurance when we already had it and refuses to refund the money.

Fairstone claims they did not receive notification of our insurance when it was mailed on July 9th. Our [redacted] agent [redacted] (XXX XXX XXXX) can verify that we have had continuous renter's insurance with them, which we have documented proof. Fairstone charged us for renter's insurance for August and September and refuses to refund us regardless of documentation. They claim they cannot retroactively pay us back.Desired Settlement: Please refund us the money. We have not broken our lease contract as we have had continuous insurance so there is no need for us to be charged for August and September's insurance.

Business

Response:

Initial Business Response /* (1000, 7, 2013/10/02) */

Contact Name and Title: [redacted] Regional Property Manager

Contact Phone: [redacted]

Contact Email: [redacted]@amcllc.net

This issue has been resolved. Residents account was credited $20 ($10 August and $10 September) regarding the paid Renters Insurance

Initial Consumer Rebuttal /* (2000, 9, 2013/10/04) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: rental lease - did not maintain property in livable condition

Country Club Estates is in Flagstaff, AZ but was managed by AMC, LL out of Utah. The front office never answer their phone, 3 problems with my appliances still have not been repaired, despite my having lived in the apartment 4 months now. My kitchen sink faucet broke and no one repaired it for a week, (we were washing vegetables in the sink, and hauling water to the kitchen to try to do dishes), so I finally had to hire a local plumber on my own, and according to Arizona law, since the amount of the repair was under $300.00, then I would deduct it from my rent. They are not willing to honor the deduction now. They said I should have contacted them prior to that point, but I had no way of knowing it would get to this point. By law (and our lease contract) they are obligated to maintain the premeses in working order. They deny that there have been any problems, and in fact never entered in my primary complaint, despite the e-mails I sent. There is no record of it on their end, but I have pictures to prove it. I realize now that they are dishonest and are only focused on making the most money possible and making things appear good. There are many apartments reviews on the internet I have found that I wish I had read before moving in, which outline these very same kinds of problems since at least 2009. It is clearly a long-standing and chronic problem with these people, which I wish I had known about before signing a contract with them.Desired Settlement: I would simply like these people to take responsibility for their commitments and reimburse me the $135.00 that I spent on a plumber who had to come due to my leaks and the sink repair needs.

Business

Response:

Initial Business Response /* (1000, 5, 2013/12/20) */

I understand you received a complaint regarding Country Club Estates.

I did visit with [redacted] over the phone and truly tried to work out a resolution to the problem.

She called me frustrated about her living situation on 12/9/13 and her frustration was from an uncompleted work order that she placed at the end of September. I had not been notified of this prior to this phone call and when I reviewed her work order history the work order in question was not even in our system. I asked her about the work orders that were in the system and she confirmed that those were completed.

Also, what makes this situation difficult is that she contacted me AFTER the sale of the property which was 12/6/13. It is very hard to offer a concession or handle it when the property is no longer in our possession.

She did not get permission from me prior to calling out a plumber so that we could have approved the charges or allow me to instruct my team to handle it immediately.

She did not contact me in a timely manner to try and resolve the situation, and she has not been able to provide documentation that the work order was EVER submitted.

I am sorry I was not able to help her but that is our policy. We do not avoid work orders and I have to say the team has done a fantastic job at Country Club Estates.

Thanks,

[redacted] Regional Property Manager-Az

Initial Consumer Rebuttal /* (3000, 7, 2013/12/26) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I made repeated attempts to contact management from Country Club estates. I had no way of knowing who to contact outside of the local office. The local office never answered their phone and when I went to talk with them they made cheap excuses or weren't even in the office. The original complaints about maintenance issues were made beginning with the middle of August. I have e-mails with photos of the broken faucet dated September 25th as proof that I had a problem in my apartment that no one would assist me with. That problem was finally remedied AFTER I paid for a plumber who came and found out he was not allowed to fix the sink according to the local maintenance workers. I HAD contacted the main office with repeated e-mails warning them that I would have to get my own plumber, but they never responded to that particular problem until a week afterward, which happened to be AFTER I got fed up with living in those conditions. After that was handled I called during the whole month of October about getting reimbursed due to the lack of response from the office. I finally insisted that they give me the number for their superior, which I didn't think they would do, but they quickly gave me [redacted]'s number and I proceeded to call him nearly every day for several weeks. I had left multiple messages for him, so he knew what my problem was about, but somehow conveniently for him, he didn't bother to get back to me until the sale had been completed. All of this was unbeknownst to me. There are a plethora of scathing indictments of Country Club estates on the internet apartment rating websites. There is no way I could have planted them or made them up, since I didn't even come to Country Club estates until August of 2013. Most of the ones I found dated back to 2009 at least. This is clearly an on-going problem that no on wants to accept responsibility for.

Review: deposit not refunded

they claimed I moved out on 7/12/13 when I actually moved out on 6/26/13- notice was given in writing

the company is trying to scam me out of my deposit Desired Settlement: $511.52 refund of my deposit they charged me for dates I didn't live there and they had written notification of my departure and it was at the end of my lease. They are trying to scam me about of 2 more weeks passed by lease and almost three weeks past my departure.

Review: Failed to honor a rental agreement

Hi,

I would like to report a concern against one of your managers( I think it is [redacted]) who manages the AMC property in Redlands namely Redlands Lawn and Tennis Club Apartments. I lived in these apartments an year ago for six months and then vacated to move to another place. I came back recently and wanted to get a dual two bedroom apartment with my friend. [redacted] was the person who helped us secure an apartment [redacted] for $1075 per month for a one year lease. We paid the required $188 to hold the apartment and the next day when I came to hand over my paystubs, I think it was [redacted] who took the paystubs from me and congratulated me on getting the new apartment. Within 10 minutes she asked [redacted] to call me and [redacted] stated that I could not not get the $1075 lease special as I had lived there previously and would have to pay a higher rent. This is absolutely fishy business practices. I request you to look into this immediately. We already have a signed agreement saying the apartment [redacted] is leased to us for a rate of $1075. I would appreciate if you could resolve this matter at your earliest convenience. This kind of business malpractice is completely unacceptable and I would like to settle this issue without resorting to any legal action. Thanks

Cell:[redacted]Desired Settlement: We would like to rent Apartment [redacted] fpr $1075 as was offered to us by [redacted] at the Redlands Lawn and Tennis Club apartments

Business

Response:

Contact Name and Title: [redacted] Regional Property Manager

Contact Phone: [redacted]

Contact Email: [redacted]@amcllc.net

Apartment rented to the applicant in the amount of $1075. An offer to rent was generated and signed by both parties on the date a deposit was submitted for the unit. Deposit was submitted by the applicant on 7-21-2014 more than 11 days after they had viewed the apartment. Unsure of why a complaint was filed, as the apartment was rented at the rate of $1075 for rent.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

The apartment was offered on the same date as the complaint for $1075 in the afternoon. As to Mr. [redacted]'s surprise as to why the complaint was filed in the first place, [redacted] after getting the offer letter signed for $1075, talked to [redacted] the next day and called me saying I cannot get the apartment for $1075 and will be charged $1208 rent. I protested and filed this complaint after which I got a phone call in the afternoon saying I could have the apartment for $1075 but with no reference bonus and $600 security deposit. Another clarification: the deposit submitted after 11 days was not for the same apartment that was viewed. I am appalled by the fact that they treat two separate visits for two different apartments by the same customer as one visit. 11 days ago when we came to see the apartment, we were not interested and did not sign an offer letter. 11 days after when we came the second time and paid the deposit, we signed the offer letter and viewed a different apartment... TWO separate visits. Another thing that they continued to explicitly mention is the fact about traffic log which in systems is referred to as Audit Log.When I viewed the apartment the first time I forgot to mention my friends name who lives in Redlands Lawn and Tennis. When I came the second time to view the apartment with my friend and we mentioned our friends name so that he could get the referral amount as Redlands Lawn and Tennis promotes in their marketing, [redacted] said it was too late as I had not mentioned his name in the first visit and somehow the traffic log does will show that I came here before and not let them put a new application and get us the referral bonus.What rubbish. Anyhow there will be no further communication from my side and this case is closed.

Review: failure to give proper notice before turning off water.steady increase of monthly water chargers despite not providing a single month of full service

on average since living here from December of 2012 to present date water in the building has been shut off for or interrupted every week. Cherry Ridge apt have failed to provide a single month of full water service. with that the water bill has climbed steadily. from an average of $98 for gas trash sewer and water to a bill of now of $150+. this month no hot issue. no telling what the issues will be for the month of June. this complex should provide a rebate for the time it failed to provide what it said it would in its own leasing agreement. which would equal 114 days for my lease agreement for violation. Desired Settlement: 114 days equals 3 and one half month of bills that was paid for services not provided. there are other hardships suffered lack of bathing, lack of clean sanitized dishes, monies lost from having to buy bottled water for emergency backup which was used every month and had to be restocked. I just want what's fair. if I had control of my own water this would not be an issue because the problem would have been fixed instead of patched to be re-patched every week because of spotty repairs.

Business

Response:

Initial Business Response /* (1000, 7, 2014/06/16) */

Contact Name and Title: [redacted] Regional Property Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@amcllc.net

I am very sorry to hear of your frustrations. Unfortunatley, the property operates on a boiler system and the water shut offs are per building, not per appartment. With that being said, every repair to any plumbing or boiler repairs that require the water to be shut off, the whole building must be shut down. We will most certainly try and notifiy residents of such repairs, but they are usually an emergancy and we are unable to notify the residents quickly enough without causing the maintenance problem to be larger and would then require the water to be shut off for an even longer period of time. I will however remind the staff to make every effort to notify everyone when there is going to be an interuption.

When the water is shut off to the building, the property nor the residents are paying for water that is not being used. The property bills back the utilities it is billed for, the increases in your utility bill are due to the increases that occur yearly from the utility companies.

I would be happy to discuss with you further if you would like. Please contact the Property Manager and she can get you in touch with me.

Thank you for letting us know of your frustrations.

Initial Consumer Rebuttal /* (3000, 9, 2014/06/23) */

(The consumer indicated he/she DID NOT accept the response from the business.)

It I have heard this excuse for the last two years. Why is it that the issue with the boiler has not been fixed but instead patched causing more and more inconvenience to the residence than should be allowed. I don't understand why we as residents have to pay for the lack of or absence of leadership with the ability to just get the thing fixed. disappointed in my experience here and I know it will not matter in the end because you will get your money and I will continue to be harmed by your lack of care [redacted]