Apartment Management Consultants, L.L.C.

We've asked for repairs for over a month and have been neglected.
My name is [redacted] and my family and I live in the Villas at Holly located at [redacted] Street [redacted] Centennial, CO XXXXX. We have been living there since February of 2012 so we are in our second lease. My husband and I have been trying to contact your office to complain about an ongoing issue that we are having. We have been asking for some repairs in our apartment now for over a month and the major one we need has not been taken care of. Attached you will see four emails. Email #1 will show you that we reached out to the office giving them notice that we would be on vacation from September 23rd-September 27th and we would like some repairs done while we were gone. We provided contact info in case there were any questions or concerns.
Email #2 will show you that I received an "Email update notification" that the [redacted]@amcllc.net was changed to [redacted]@amcllc.net. You will also see in this email that I sent email #1 to the new email that was provided.
Email #3 will show you that I sent a friendly reminder to [redacted]@amcllc.net that we will be out and that we would greatly appreciate it if our repairs were done during this time. Again, providing contact info if there were any questions or concerns. When we returned from vacation on Friday, September 27th, 2013 nothing on the list was done. NOTHING! My husband called the office right away to complain. A woman came over to our apartment to tell us she never received a work order. We showed her the same emails that we are providing you. She said she was upset because had she received this work order the jobs that she was able to do would be done.
She was able to fix the sliding door (not completely but better than it was), replaced the filters in both bathrooms and gave us a light for the oven. We got a call from [redacted] who apologized and admitted that the ball was dropped and that she would schedule for someone to come out and fix the peeling tubs. She said that everyone including the dog would have to be out of the house for 4-6 hours. I let her know again that this was very upsetting because we were all just out of the house for a week and that my husband and I can't take any more days off so soon after coming from vacation. I told her it would have to wait until my next half day at work which was Friday, October 25th. She said that she would schedule for that day. I told [redacted] that it would have to be right at 12 noon because I don't get off of work that day until 11:00am. She said that was fine and she would let them know. Done right? WRONG! Email #4 will show you that we sent a friendly reminder about the work to be done on the bathtubs. Again, providing contact info in case there were any questions or concerns.
Friday, October 25th, 2013 comes around. Our daughter goes to school and my husband and I go to work as planned. I get off of work early as planned and go home. I pick my dog up and take her to the groomer's (which I scheduled in advance because we all had to be out of the house for 4-6 hours and I knew she would be at the groomer's for at least 3 hours). After I dropped her off something told me to go back to the house and actually wait and see if these people would actually show up. 1pm rolled around and I went to the office to see where they were. An hour was lost at this point. I talked to [redacted] and she said the guy to fix the bathtubs came to get the keys that morning but she would call and see where he was. She called his office and the guy who answered told her that they tried to enter the apartment at 9am but could not because there was a dog in there and now he was at another apartment doing other work. SERIOUSLY?!?!?! We feel neglected by V@H as well as your company for not getting back to us. We have been trying to contact your office since last Friday, October 25th when this took place...a week ago. The contractor represents [redacted] who in turn represents AMC LLC. Is this how you want your company represented?