Good morning,
I am very sorry for the inconvenience. In reviewing our records, it seems that the Incentive team had withheld your request back in June while reviewing your account information, but I am unsure why it took so long to complete this. I see as well that your...
account was not cancelled, but put on hold on July 29th and our help desk team simply requested that you confirm your name and mailing addresses so we knew that the information within your account was correct. However, I do not see any issues with your account, so I have re-opened it and the $180 has been credited back to your Toluna account. Please login and request a new payment, which we will process as fast as possible.
Thank you,[redacted]Toluna Support
Good morning [redacted]
I'm so sorry that you're still having trouble with your account. Most of our support staff was out of the office over the last week or so for the holidays, which is likely why you have not received additional follow up. I'll have Lauren and the team review your account and messages again this morning and see what's happening. We'll discuss internally what options we can provide - and send those recommendations to you today so we can make sure that you are finally paid.
Please let me know once you've heard from our staff so we can take things from there.
Thank you,StephanieToluna Support
Good morning [redacted],
I am very sorry for this inconvenience, but thank you for writing in. Your account was flagged in our recent fraud reviews, as being part of a larger group of members that were linked due to having the same IP address, and seeing some patterns in account usage...
and set up. If your account was hacked though, it could explain how this came to be. As far as additional flags, this is internal, and what happened was that in certain surveys you participated in, our clients did not verify your status as complete, and when this occurs multiple times, we flag the account for possible suspicious activity. It does not mean that there's definite fraud, but it's something we consider if other issues arise - in your case, as mentioned, you were linked to a larger group of members.
I've gone ahead and re-opened your account, and not to worry, all of your points are intact. I have placed a note on your account regarding the possible hacking so we can investigate further and hopefully we will not see any future issues. I do recommend logging in as soon as possible to change your account password in case your account has been compromised.
Please do accept our apologies for the inconvenience, and let us know if you have any additional questions.
Thank you,StephanieToluna Support
Good morning [redacted]
I apologize for the delay in payment, currently check payments are mailing approximately 6 weeks from the request date, which is within the timeframe stated in the Toluna terms and conditions. We certainly understand that this timing is not ideal, and...
we are working with our AP department to speed up the process.
Fortunately, in your case, your payment is next in line to go out, and I had confirmation from our AP department yesterday that payments will be sent to our processor for printing and mailing by the end of the week. Your check will be mailing by Tuesday, the 7th.
As a reminder, we currently have over 45 payment options available, including PayPal which is processed within 2 weeks, and many gift cards processed within 72 hours.
Thank you,Toluna Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good morning,
I am very sorry for the delay and long wait with your check payment. You are correct, typically, checks are processed much quicker, unfortunately due to extenuating circumstances, our we have gotten quite behind schedule and we have been unable to provide accurate...
timelines for when requests will be mailed up until this point. With regard to your payment though, payment files for the week of your request - and I believe the 2 following weeks as well - are being sent to our processor by Friday of this week (if not tomorrow), and checks will mail out either Tuesday the 4th or Wednesday the 5th.
Honestly, we are embarrassed at how delayed payments are right now, and hope that we can clear our backlog very soon to get back on our regular schedule. The check absolutely will mail next week, but if you would prefer to cancel it, we can do that for you. I would just ask that you email me at [redacted]Rewards@[redacted].com today - July 29th - to confirm, so we can be sure to pull the request from our payment file before it goes to the processor.
Should you choose to cancel the payment, gift cards are being processed within 72 hours, and [redacted] payments are processed within 1-2 weeks. To note, we have temporarily deactivated the options for both [redacted] and [redacted] while we wait for new inventory to arrive, to avoid further delays in processing for our members.
Once again, I truly am sorry for the inconvenience, and hope that this will not continue to be a problem in the future. Please do let me know if you would like to cancel the check request, although this time I can say that the payment will be issued within a week (Finally!).
Best Regards,[redacted]Sr. Incentive & Community Manager, NA[redacted] USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. please forward this info to company. I appreciate your willingness to remit payment to me. I would prefer to be paid by paypal if possible. paypal address is either [redacted] or [redacted]. If you insist on sending a check, my mailing address should be on my [redacted] account with you. If not, it's [redacted], [redacted]I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI). And your previous blocking of my original account was uncalled for. I was NEVER rude/cruel to your staff. They were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solution. going forward [please train them to behave appropriately to your members or you will lose further membership. Just a piece of advice. Thank you again for your consideration regarding my earnings payment.
Sincerely,
[redacted]
To address your statements that Gifties are a scam, I would like to note that they are not, and we have had hundreds of winners both in the US and globally, you can view all of our winners at
href="https://us.toluna.com/Winners">https://us.toluna.com/Winners. With regards to your previous attempts to contact us, I’m sorry, however I have found no record of your inquiries in our help desk system – so I apologize if there was some communication issue that prevented us from receiving your messages earlier.
In closing, I am sorry, however, you chose to willingly participate in the Gifties program and spend points on this game. As no guarantee was made that you would be selected as a winner, we cannot offer you a free prize, or alternate payment option. We are happy to offer you a 15,000 point goodwill credit for your continued participation, which will be posted to your account this afternoon, however, again we cannot reimburse you for the points you chose to spend participating in Gifties. We would like to remind you again as well, that Toluna offers around 30 different payment options outside of Gifties, which range in value from 7500 to 150,000 points, and delivery for most is within 72 hours.
Best Regards,
Stephanie Nocito
Sr. Incentive & Community Manager, NA
Good morning [redacted]
You reached out to us via our Privacy mailbox on Friday, the 7th, and we responded soon after to let you know the issue and that we were re-opening your account. Since sending that, I see that you have logged in, requested multiple check payments and were...
participating in surveys through yesterday. As you did receive our message regarding your account, internally we consider this issue already resolved.
For your reference, again, your account had been closed during a typical review process where your account was flagged 5 times for issues with your survey activity - which may include speeding, data quality, inconsistencies, etc. When we reach 5 flags, the account is subject to closure and/or additional review to determine whether our terms were indeed violated, or if it was isolated incidents. In your case, it was the latter, and the flags were accrued over the 7 years you have been a member. Just to note however, reviews are ongoing and should additional flags be placed on your account, you may be subject to additional review again to confirm that your activity is in line with our terms.
Our correspondence from Friday is copied below for reference, please contact our support team with any additional questions.
Thank you,StephanieToluna Support
Good afternoon,
I do apologize for the inconvenience. Your account was closed during a typical review process, as we found that your survey activity was flagged 5 times for inconsistencies in your responses and an issue where our system recorded that you completed a survey, but our client did not. In reviewing your account activity today, I don’t see any particular issue that warrants us keeping your account closed, so it’s been re-opened and you may now login to continue participating.
Again, I am sorry for the inconvenience. To note, if any additional flags are placed on your activity, your account may be subject to additional review.
I am writing this letter to find out why my account was close.
I have been a panelist on this site for many years. I have never knowingly breached their terms and conditions.
I have never been warn or flag for breaking any rules, all my answers have been truthful to the best of my ability.
TOLUNA, owe me roughly $ 200.00.
I have try to contact them a number of times. My calls go unanswered, no reply from my emails.
I would like to know what steps I need to take to resolve this issue.
[redacted]
Tel: ###-###-#### or ###-###-####
Good morning [redacted]I am very sorry for the inconvenience, and that our support staff did not provide more details regarding the issue with your account. I did some investigating and found that our system flagged your account due to a few issues within our surveys where you provided...
invalid data on the open ended questions. (For example listing strings of letters instead of a valid answer). Once this occurs a certain number of times, our system flags the account for possible fraudulent activity, and it is subject to closure.In your case, since these issues arose in such a small number of surveys over the course of a year, we've decided to re-open your account and consider these instances flukes, as you have been a very dedicated member for about 2 years now. As of today, February 12th, you can login and continue participating in surveys, and your account balance remains intact. Please do note however, that our system will continue to track survey activity, and should more of these survey issues occur, your account will be flagged again. With that in mind, please always take your time to provide thoughtful responses to each question.Again, I am sorry for the trouble, please let us know if you have any additional questions.Best Regards,[redacted]
[redacted]
[redacted]
Complaint: 12000696
I am rejecting this response because:Has it occurred to you that this might be the persistent surveys you keep on sending me abouta. gamblingb. smokingI keep on staying that I do neither of these, nort am I interested in these things, but I still keep on getting sent the same old survey, time and time again. So of course I would then speed through it, same-old answers after all.I would like to keep this Revdex.com response open, until you have paid out the Amazon vouchers as promised. I will not close it until then.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank your for re-opening my account and trying to prevent this issue from occurring again in the future.
Sincerely,
[redacted]
Good morning [redacted],
I am sorry for the trouble and inconvenience. Our system has a process which flags accounts when suspicious activity has occurred while participating in a survey. This includes speeding, providing the same answer to all multiple choice questions, or...
answering open-end questions with gibberish. If too many surveys are flagged with this issue, the system will automatically block the account as a way to prevent any fraudulent activity from continuing.
Unfortunately, the flaw in the system is that some accounts do need further review to see what the specific circumstances are, and whether the closure is justified, or whether there may have been a misunderstanding. In your case, I believe there was a misunderstanding, as I do see you have been a loyal member for a number of years now. Likely, there were some circumstances where surveys were completed a bit too quickly, and the result was the system flagged you for it.
However, I have gone ahead and re-opened your account, and your balance of 70,634 points is still available within your account. Again, I am sorry if you have any additional questions.
Best Regards,[redacted]Toluna Support
Good morning [redacted],
I'm very sorry for the trouble and misunderstanding. I've been reviewing your account activity, and see that since you joined in July, you've earned close to 700,000 points with us, which sparked our interest, as for most members it takes a considerable...
amount of time to reach that level, and the team preemptively put a hold on your account in order to investigate that surveys were being completed legitimately, and no fraudulent activity was occurring. Unfortunately, we did drop the ball with notifying you of our intention, and for that I am terribly sorry.
I've confirmed with the team that there is no issue with your account, and it has been re-opened in our system. None of your points have been removed, your balance is currently 246,825 points ($82.28), and you may login and request payments as usual. With regard to your payments, your check payment is (Finally!) mailing today, the 17th - our AP department has been on a delay - and your [redacted] requests have been processed.
Again, I am truly sorry for this misunderstanding, and hope you will continue to be a part of our community and panel. If, after cashing out however, you would like us to close your account, you may email us at [redacted] to have this taken care of.
Thank you for your understanding,
[redacted]
[redacted]
Toluna USA
Good morning,
I am very sorry for the inconvenience. In reviewing our records, it seems that the Incentive team had withheld your request back in June while reviewing your account information, but I am unsure why it took so long to complete this. I see as well that your account was not...
cancelled, but put on hold on July 29th and our help desk team simply requested that you confirm your name and mailing addresses so we knew that the information within your account was correct. However, I do not see any issues with your account, so I have re-opened it and the $180 has been credited back to your Toluna account. Please login and request a new payment, which we will process as fast as possible.
Thank you,[redacted]Toluna Support
Good morning [redacted]
I am very sorry for the inconvenience, and that our support staff did not provide more details regarding the issue with your account. I did some investigating and found that our system flagged your account due to a few issues within our surveys where you...
provided invalid data on the open ended questions. (For example listing strings of letters instead of a valid answer). Once this occurs a certain number of times, our system flags the account for possible fraudulent activity, and it is subject to closure.In your case, since these issues arose in such a small number of surveys over the course of a year, we've decided to re-open your account and consider these instances flukes, as you have been a very dedicated member for about 2 years now. As of today, February 12th, you can login and continue participating in surveys, and your account balance remains intact. Please do note however, that our system will continue to track survey activity, and should more of these survey issues occur, your account will be flagged again. With that in mind, please always take your time to provide thoughtful responses to each question.
Again, I am sorry for the trouble, please let us know if you have any additional questions.
Best Regards,[redacted]
Good morning,
I apologize for the inconvenience, and that you didn't receive further information regarding your account. It is true that Toluna reserves the right to close any account without notice if we feel that our terms have been violated. In your case, your...
account was flagged during a weekly fraud review, where we couldn't verify that the information in your account was accurate, and we needed to review your survey activity as the number of points you earned in just one month of membership seemed abnormally high. As far as the information, we cannot verify that the address you provided is accurate, since in our search, we cannot identify any residents currently listing at the particular address/unit you provided, nor can we find anyone in DC listed with your name. Additionally, your IP address does not match the location you entered, which always throws up a red flag for us.
Your survey activity appears ok, as I see you have been very active. On this one-time basis, I have reactivated your account, and your balance of 128,000+ points is still available. Please note that your account will remain open on a probationary basis as we will continue to check your activity to make sure our system doesn't throw up any additional flags. Should your activity continue to be flagged, your account will be subject to additional review and potential closure again.
As noted, your account is open again, you may login and continue participating. Please check that all of your account information is correct and up to date.
Thank you,Toluna Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
please forward this info to company.
I appreciate your willingness to remit payment to me. I would prefer to be paid by paypal if possible. paypal address is either [redacted] or [redacted]. If you insist on sending a check, my mailing address should be on my [redacted] account with you. If not, it's [redacted], [redacted]
I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI). And your previous blocking of my original account was uncalled for. I was NEVER rude/cruel to your staff. They were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solution. going forward [please train them to behave appropriately to your members or you will lose further membership. Just a piece of advice. Thank you again for your consideration regarding my earnings payment.
Sincerely,
[redacted]
Good morning,
I am very sorry for the inconvenience. In reviewing our records, it seems that the Incentive team had withheld your request back in June while reviewing your account information, but I am unsure why it took so long to complete this. I see as well that your...
account was not cancelled, but put on hold on July 29th and our help desk team simply requested that you confirm your name and mailing addresses so we knew that the information within your account was correct. However, I do not see any issues with your account, so I have re-opened it and the $180 has been credited back to your Toluna account. Please login and request a new payment, which we will process as fast as possible.
Thank you,[redacted]Toluna Support
Good morning [redacted]
I'm so sorry that you're still having trouble with your account. Most of our support staff was out of the office over the last week or so for the holidays, which is likely why you have not received additional follow up. I'll have Lauren and the team review your account and messages again this morning and see what's happening. We'll discuss internally what options we can provide - and send those recommendations to you today so we can make sure that you are finally paid.
Please let me know once you've heard from our staff so we can take things from there.
Thank you,StephanieToluna Support
Good morning [redacted],
I am very sorry for this inconvenience, but thank you for writing in. Your account was flagged in our recent fraud reviews, as being part of a larger group of members that were linked due to having the same IP address, and seeing some patterns in account usage...
and set up. If your account was hacked though, it could explain how this came to be. As far as additional flags, this is internal, and what happened was that in certain surveys you participated in, our clients did not verify your status as complete, and when this occurs multiple times, we flag the account for possible suspicious activity. It does not mean that there's definite fraud, but it's something we consider if other issues arise - in your case, as mentioned, you were linked to a larger group of members.
I've gone ahead and re-opened your account, and not to worry, all of your points are intact. I have placed a note on your account regarding the possible hacking so we can investigate further and hopefully we will not see any future issues. I do recommend logging in as soon as possible to change your account password in case your account has been compromised.
Please do accept our apologies for the inconvenience, and let us know if you have any additional questions.
Thank you,StephanieToluna Support
Good morning [redacted]
I apologize for the delay in payment, currently check payments are mailing approximately 6 weeks from the request date, which is within the timeframe stated in the Toluna terms and conditions. We certainly understand that this timing is not ideal, and...
we are working with our AP department to speed up the process.
Fortunately, in your case, your payment is next in line to go out, and I had confirmation from our AP department yesterday that payments will be sent to our processor for printing and mailing by the end of the week. Your check will be mailing by Tuesday, the 7th.
As a reminder, we currently have over 45 payment options available, including PayPal which is processed within 2 weeks, and many gift cards processed within 72 hours.
Thank you,Toluna Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good morning,
I am very sorry for the delay and long wait with your check payment. You are correct, typically, checks are processed much quicker, unfortunately due to extenuating circumstances, our we have gotten quite behind schedule and we have been unable to provide accurate...
timelines for when requests will be mailed up until this point. With regard to your payment though, payment files for the week of your request - and I believe the 2 following weeks as well - are being sent to our processor by Friday of this week (if not tomorrow), and checks will mail out either Tuesday the 4th or Wednesday the 5th.
Honestly, we are embarrassed at how delayed payments are right now, and hope that we can clear our backlog very soon to get back on our regular schedule. The check absolutely will mail next week, but if you would prefer to cancel it, we can do that for you. I would just ask that you email me at [redacted]Rewards@[redacted].com today - July 29th - to confirm, so we can be sure to pull the request from our payment file before it goes to the processor.
Should you choose to cancel the payment, gift cards are being processed within 72 hours, and [redacted] payments are processed within 1-2 weeks. To note, we have temporarily deactivated the options for both [redacted] and [redacted] while we wait for new inventory to arrive, to avoid further delays in processing for our members.
Once again, I truly am sorry for the inconvenience, and hope that this will not continue to be a problem in the future. Please do let me know if you would like to cancel the check request, although this time I can say that the payment will be issued within a week (Finally!).
Best Regards,[redacted]Sr. Incentive & Community Manager, NA[redacted] USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. please forward this info to company. I appreciate your willingness to remit payment to me. I would prefer to be paid by paypal if possible. paypal address is either [redacted] or [redacted]. If you insist on sending a check, my mailing address should be on my [redacted] account with you. If not, it's [redacted], [redacted]I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI). And your previous blocking of my original account was uncalled for. I was NEVER rude/cruel to your staff. They were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solution. going forward [please train them to behave appropriately to your members or you will lose further membership. Just a piece of advice. Thank you again for your consideration regarding my earnings payment.
Sincerely,
[redacted]
To address your statements that Gifties are a scam, I would like to note that they are not, and we have had hundreds of winners both in the US and globally, you can view all of our winners at
href="https://us.toluna.com/Winners">https://us.toluna.com/Winners. With regards to your previous attempts to contact us, I’m sorry, however I have found no record of your inquiries in our help desk system – so I apologize if there was some communication issue that prevented us from receiving your messages earlier.
In closing, I am sorry, however, you chose to willingly participate in the Gifties program and spend points on this game. As no guarantee was made that you would be selected as a winner, we cannot offer you a free prize, or alternate payment option. We are happy to offer you a 15,000 point goodwill credit for your continued participation, which will be posted to your account this afternoon, however, again we cannot reimburse you for the points you chose to spend participating in Gifties. We would like to remind you again as well, that Toluna offers around 30 different payment options outside of Gifties, which range in value from 7500 to 150,000 points, and delivery for most is within 72 hours.
Best Regards,
Stephanie Nocito
Sr. Incentive & Community Manager, NA
Good morning [redacted]
You reached out to us via our Privacy mailbox on Friday, the 7th, and we responded soon after to let you know the issue and that we were re-opening your account. Since sending that, I see that you have logged in, requested multiple check payments and were...
participating in surveys through yesterday. As you did receive our message regarding your account, internally we consider this issue already resolved.
For your reference, again, your account had been closed during a typical review process where your account was flagged 5 times for issues with your survey activity - which may include speeding, data quality, inconsistencies, etc. When we reach 5 flags, the account is subject to closure and/or additional review to determine whether our terms were indeed violated, or if it was isolated incidents. In your case, it was the latter, and the flags were accrued over the 7 years you have been a member. Just to note however, reviews are ongoing and should additional flags be placed on your account, you may be subject to additional review again to confirm that your activity is in line with our terms.
Our correspondence from Friday is copied below for reference, please contact our support team with any additional questions.
Thank you,StephanieToluna Support
Good afternoon,
I do apologize for the inconvenience. Your account was closed during a typical review process, as we found that your survey activity was flagged 5 times for inconsistencies in your responses and an issue where our system recorded that you completed a survey, but our client did not. In reviewing your account activity today, I don’t see any particular issue that warrants us keeping your account closed, so it’s been re-opened and you may now login to continue participating.
Again, I am sorry for the inconvenience. To note, if any additional flags are placed on your activity, your account may be subject to additional review.
Thank you,
Toluna Support
From: [redacted] Sent: Friday, October 07, 2016 1:42 PMTo: Privacy Subject: Account Closed: (WHY)
Dorothy Bennett
Email: [email protected]
[redacted]
[redacted]
[redacted]
[redacted]
I am writing this letter to find out why my account was close.
I have been a panelist on this site for many years. I have never knowingly breached their terms and conditions.
I have never been warn or flag for breaking any rules, all my answers have been truthful to the best of my ability.
TOLUNA, owe me roughly $ 200.00.
I have try to contact them a number of times. My calls go unanswered, no reply from my emails.
I would like to know what steps I need to take to resolve this issue.
[redacted]
Tel: ###-###-#### or ###-###-####
Good morning [redacted]I am very sorry for the inconvenience, and that our support staff did not provide more details regarding the issue with your account. I did some investigating and found that our system flagged your account due to a few issues within our surveys where you provided...
invalid data on the open ended questions. (For example listing strings of letters instead of a valid answer). Once this occurs a certain number of times, our system flags the account for possible fraudulent activity, and it is subject to closure.In your case, since these issues arose in such a small number of surveys over the course of a year, we've decided to re-open your account and consider these instances flukes, as you have been a very dedicated member for about 2 years now. As of today, February 12th, you can login and continue participating in surveys, and your account balance remains intact. Please do note however, that our system will continue to track survey activity, and should more of these survey issues occur, your account will be flagged again. With that in mind, please always take your time to provide thoughtful responses to each question.Again, I am sorry for the trouble, please let us know if you have any additional questions.Best Regards,[redacted]
[redacted]
[redacted]
Complaint: 12000696
I am rejecting this response because:Has it occurred to you that this might be the persistent surveys you keep on sending me abouta. gamblingb. smokingI keep on staying that I do neither of these, nort am I interested in these things, but I still keep on getting sent the same old survey, time and time again. So of course I would then speed through it, same-old answers after all.I would like to keep this Revdex.com response open, until you have paid out the Amazon vouchers as promised. I will not close it until then.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank your for re-opening my account and trying to prevent this issue from occurring again in the future.
Sincerely,
[redacted]
Good morning [redacted],
I am sorry for the trouble and inconvenience. Our system has a process which flags accounts when suspicious activity has occurred while participating in a survey. This includes speeding, providing the same answer to all multiple choice questions, or...
answering open-end questions with gibberish. If too many surveys are flagged with this issue, the system will automatically block the account as a way to prevent any fraudulent activity from continuing.
Unfortunately, the flaw in the system is that some accounts do need further review to see what the specific circumstances are, and whether the closure is justified, or whether there may have been a misunderstanding. In your case, I believe there was a misunderstanding, as I do see you have been a loyal member for a number of years now. Likely, there were some circumstances where surveys were completed a bit too quickly, and the result was the system flagged you for it.
However, I have gone ahead and re-opened your account, and your balance of 70,634 points is still available within your account. Again, I am sorry if you have any additional questions.
Best Regards,[redacted]Toluna Support
Good morning [redacted],
I'm very sorry for the trouble and misunderstanding. I've been reviewing your account activity, and see that since you joined in July, you've earned close to 700,000 points with us, which sparked our interest, as for most members it takes a considerable...
amount of time to reach that level, and the team preemptively put a hold on your account in order to investigate that surveys were being completed legitimately, and no fraudulent activity was occurring. Unfortunately, we did drop the ball with notifying you of our intention, and for that I am terribly sorry.
I've confirmed with the team that there is no issue with your account, and it has been re-opened in our system. None of your points have been removed, your balance is currently 246,825 points ($82.28), and you may login and request payments as usual. With regard to your payments, your check payment is (Finally!) mailing today, the 17th - our AP department has been on a delay - and your [redacted] requests have been processed.
Again, I am truly sorry for this misunderstanding, and hope you will continue to be a part of our community and panel. If, after cashing out however, you would like us to close your account, you may email us at [redacted] to have this taken care of.
Thank you for your understanding,
[redacted]
[redacted]
Toluna USA
Good morning,
I am very sorry for the inconvenience. In reviewing our records, it seems that the Incentive team had withheld your request back in June while reviewing your account information, but I am unsure why it took so long to complete this. I see as well that your account was not...
cancelled, but put on hold on July 29th and our help desk team simply requested that you confirm your name and mailing addresses so we knew that the information within your account was correct. However, I do not see any issues with your account, so I have re-opened it and the $180 has been credited back to your Toluna account. Please login and request a new payment, which we will process as fast as possible.
Thank you,[redacted]Toluna Support
Good morning [redacted]
I am very sorry for the inconvenience, and that our support staff did not provide more details regarding the issue with your account. I did some investigating and found that our system flagged your account due to a few issues within our surveys where you...
provided invalid data on the open ended questions. (For example listing strings of letters instead of a valid answer). Once this occurs a certain number of times, our system flags the account for possible fraudulent activity, and it is subject to closure.In your case, since these issues arose in such a small number of surveys over the course of a year, we've decided to re-open your account and consider these instances flukes, as you have been a very dedicated member for about 2 years now. As of today, February 12th, you can login and continue participating in surveys, and your account balance remains intact. Please do note however, that our system will continue to track survey activity, and should more of these survey issues occur, your account will be flagged again. With that in mind, please always take your time to provide thoughtful responses to each question.
Again, I am sorry for the trouble, please let us know if you have any additional questions.
Best Regards,[redacted]
Good morning,
I apologize for the inconvenience, and that you didn't receive further information regarding your account. It is true that Toluna reserves the right to close any account without notice if we feel that our terms have been violated. In your case, your...
account was flagged during a weekly fraud review, where we couldn't verify that the information in your account was accurate, and we needed to review your survey activity as the number of points you earned in just one month of membership seemed abnormally high. As far as the information, we cannot verify that the address you provided is accurate, since in our search, we cannot identify any residents currently listing at the particular address/unit you provided, nor can we find anyone in DC listed with your name. Additionally, your IP address does not match the location you entered, which always throws up a red flag for us.
Your survey activity appears ok, as I see you have been very active. On this one-time basis, I have reactivated your account, and your balance of 128,000+ points is still available. Please note that your account will remain open on a probationary basis as we will continue to check your activity to make sure our system doesn't throw up any additional flags. Should your activity continue to be flagged, your account will be subject to additional review and potential closure again.
As noted, your account is open again, you may login and continue participating. Please check that all of your account information is correct and up to date.
Thank you,Toluna Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
please forward this info to company.
I appreciate your willingness to remit payment to me. I would prefer to be paid by paypal if possible. paypal address is either [redacted] or [redacted]. If you insist on sending a check, my mailing address should be on my [redacted] account with you. If not, it's [redacted], [redacted]
I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI). And your previous blocking of my original account was uncalled for. I was NEVER rude/cruel to your staff. They were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solution. going forward [please train them to behave appropriately to your members or you will lose further membership. Just a piece of advice. Thank you again for your consideration regarding my earnings payment.
Sincerely,
[redacted]