Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good morning [redacted],
I do apologize for this inconvenience, I took a look in our system and found that your account had been closed during a typical review process where your account was flagged 5 times for issues with your survey activity - which may include speeding, data quality,...
inconsistencies, etc. When we reach 5 flags, the account is subject to closure and/or additional review to determine whether our terms were indeed violated, or if it was isolated incidents. In your case, it seems that it was the latter, and the flags were accrued over the years in which you have been a member.
Because of your long membership, and seeing that these were mainly issues occurring over time, I've gone ahead and re-opened your account. You may now login and resume participating, and your point balance is still intact. I do have to note that as of the closure date - October 6th - there were 5 flags on your account. Because reviews are ongoing, should additional flags be placed on your account going forward, you may be subject to additional review again to confirm that your activity is in line with our terms.
Please contact our support team with any additional questions.
Best Regards,StephanieToluna Support
Complaint: [redacted]
I am rejecting this response because:
they are lying. I still cannot log in. The value of up to £60 in [redacted] vouchers is still outstanding.They have not supplied me with a response on why this has happened, indeed there are many complaints about them online doing the same thing to many other people.
Sincerely,
[redacted]
Good morning [redacted]
I am sorry for the inconvenience. In reviewing your account, I see that in less than one month as a Toluna member, you have earned 150,000 points ($50), and were terminated from surveys multiple times due to speeding and because of quality concerns...
when our clients found that answers you provided in some surveys contradicted each other. The combination of high earnings in a short period of time, plus survey terminations due to data quality concerns are what led our panel team to close your account.
I will re-open your account on a probationary basis, and this will be done within the hour. Your points have not been forfeited at this point, so you may request another payment. Please note that because your account has already been flagged for data quality - which is a violation of our terms - we will be monitoring your account activity. Should any additional flags be raised, or we continue to see that survey sessions are being terminated for the reasons above, it will result in your account being closed again permanently.
Thank you,Toluna Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good morning [redacted]
I do apologize for the inconvenience. We perform regular checks of our database for fraudulent and potentially fraudulent activity, and part of those checks include looking at instances in a member's history where surveys appear complete in our...
system, but the client reports that they actually were not at the close of the study. Each time one of these instances is reported, a flag is placed on the member's account, and once a member reaches 5 flags, the account is subject to additional review and closure.
As of May 2nd, your account reached 5 flags, and was closed during the review process. Now, what the reporting didn't say - and we are working on a new process to reset flags after a certain time period- is at what time each flag was placed on your account. Given that you've been a member since 2008, it's possible that these were rare occurrences that occurred over several years, and some may have been due to a technical issue. Aside from the flags, I do not see any issues with your account, and have gone ahead and re-opened it, so you may now login and continue participating.
With regards to your points and [redacted] payment, first, your April 28th [redacted] request was cancelled since the account status was set to blocked. However, those points (360,000 - $120) have not been forfeited, and were returned to your account balance. None of your points have been forfeited at this time, and your current balance is 417,050 points ($139.02). You may request a new payment today, which will be processed by May 23rd.
Again, I am sorry for the confusion. Please do note however, that our system will continue to run our standard checks and should additional flags be placed on your account it will be subject to another full review and potential closure. Please let us know if you have any additional questions.
Best,Toluna Support
Good morning [redacted]
I apologize for the delay in payment, currently check payments are mailing approximately 6 weeks from the request date, which is within the timeframe stated in the Toluna terms and conditions. We certainly understand that this timing is not ideal, and we are working with...
our AP department to speed up the process.
Fortunately, in your case, your payment is next in line to go out, and I had confirmation from our AP department yesterday that payments will be sent to our processor for printing and mailing by the end of the week. Your check will be mailing by Tuesday, the 7th.
As a reminder, we currently have over 45 payment options available, including PayPal which is processed within 2 weeks, and many gift cards processed within 72 hours.
Thank you,Toluna Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I resolved it with the company the # is #[redacted]
Good morning [redacted],
I do apologize for this inconvenience, I took a look in our system and found that your account had been closed during a typical review process where your account was flagged 5 times for issues with your survey activity - which may include speeding, data quality,...
inconsistencies, etc. When we reach 5 flags, the account is subject to closure and/or additional review to determine whether our terms were indeed violated, or if it was isolated incidents. In your case, it seems that it was the latter, and the flags were accrued over the years in which you have been a member.
Because of your long membership, and seeing that these were mainly issues occurring over time, I've gone ahead and re-opened your account. You may now login and resume participating, and your point balance is still intact. I do have to note that as of the closure date - October 6th - there were 5 flags on your account. Because reviews are ongoing, should additional flags be placed on your account going forward, you may be subject to additional review again to confirm that your activity is in line with our terms.
Please contact our support team with any additional questions.
Best Regards,StephanieToluna Support
Complaint: [redacted]
I am rejecting this response because:
they are lying. I still cannot log in. The value of up to £60 in [redacted] vouchers is still outstanding.They have not supplied me with a response on why this has happened, indeed there are many complaints about them online doing the same thing to many other people.
Sincerely,
[redacted]
Good morning [redacted]
I am sorry for the inconvenience. In reviewing your account, I see that in less than one month as a Toluna member, you have earned 150,000 points ($50), and were terminated from surveys multiple times due to speeding and because of quality concerns...
when our clients found that answers you provided in some surveys contradicted each other. The combination of high earnings in a short period of time, plus survey terminations due to data quality concerns are what led our panel team to close your account.
I will re-open your account on a probationary basis, and this will be done within the hour. Your points have not been forfeited at this point, so you may request another payment. Please note that because your account has already been flagged for data quality - which is a violation of our terms - we will be monitoring your account activity. Should any additional flags be raised, or we continue to see that survey sessions are being terminated for the reasons above, it will result in your account being closed again permanently.
Thank you,Toluna Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good morning [redacted]
I do apologize for the inconvenience. We perform regular checks of our database for fraudulent and potentially fraudulent activity, and part of those checks include looking at instances in a member's history where surveys appear complete in our...
system, but the client reports that they actually were not at the close of the study. Each time one of these instances is reported, a flag is placed on the member's account, and once a member reaches 5 flags, the account is subject to additional review and closure.
As of May 2nd, your account reached 5 flags, and was closed during the review process. Now, what the reporting didn't say - and we are working on a new process to reset flags after a certain time period- is at what time each flag was placed on your account. Given that you've been a member since 2008, it's possible that these were rare occurrences that occurred over several years, and some may have been due to a technical issue. Aside from the flags, I do not see any issues with your account, and have gone ahead and re-opened it, so you may now login and continue participating.
With regards to your points and [redacted] payment, first, your April 28th [redacted] request was cancelled since the account status was set to blocked. However, those points (360,000 - $120) have not been forfeited, and were returned to your account balance. None of your points have been forfeited at this time, and your current balance is 417,050 points ($139.02). You may request a new payment today, which will be processed by May 23rd.
Again, I am sorry for the confusion. Please do note however, that our system will continue to run our standard checks and should additional flags be placed on your account it will be subject to another full review and potential closure. Please let us know if you have any additional questions.
Best,Toluna Support
Good morning [redacted]
I apologize for the delay in payment, currently check payments are mailing approximately 6 weeks from the request date, which is within the timeframe stated in the Toluna terms and conditions. We certainly understand that this timing is not ideal, and we are working with...
our AP department to speed up the process.
Fortunately, in your case, your payment is next in line to go out, and I had confirmation from our AP department yesterday that payments will be sent to our processor for printing and mailing by the end of the week. Your check will be mailing by Tuesday, the 7th.
As a reminder, we currently have over 45 payment options available, including PayPal which is processed within 2 weeks, and many gift cards processed within 72 hours.
Thank you,Toluna Support