Apelles, LLC

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I am in receipt of the Better Business Complaint (Case # [redacted] ) received from [redacted] *** I want to apologize for any inconvenience Ms [redacted] has experienced because of this situationApelles has ceased all collection efforts regarding this account We have closed the file in our system of record and returned it to [redacted] ***, along with a copy of this complaint Please be assured that there will be no further contact from Apelles regarding this matter Again, I apologize for any inconvenience Ms [redacted] has experienced because of this situationIt was not our intent for her to feel our contact was conducted in a harassing manner If anything additional is needed from Apelles, please do not hesitate to contact us Sincerely, Anita S [redacted] Director of Compliance

I am in receipt of the Better Business Complaint (Case # [redacted] ) follow up message received from [redacted] I want to apologize for any frustration Mr [redacted] has experienced as a result of this situation [redacted] placed the account with Apelles for additional collections efforts in May The account was closed and returned to them on June 14, Any requests for transaction activity information should be directed to [redacted] *** The account was placed with Apelles after it was closed (March 22, 2016) [redacted] would require specifics on the deposit (date, time, location, verification) to investigate further any questions about itThe contact number for [redacted] is ###-###-#### Again, I apologize for any inconvenience Mr [redacted] has experienced as a result of this situation If anything additional is needed from Apelles, please do not hesitate to contact us Sincerely, Anita S [redacted]

I am in receipt of the Better Business Complaint (Case #***) received from *** ***
I want to apologize for any inconvenience Mr*** has experienced as a result of this situation*** *** Bank placed an account, listed in his name, with Apelles for additional collections
efforts on September 11, When we spoke with Mr*** on September 15, 2015, he verified the date of birth provided to us from ***However, the address was different and Mr*** declined to verify the last four digits of his social security numberDuring that call, he asked that we take him off our phone call listAt that time, we closed the account in our system of record and returned it to *** *** Bank, making no further attempts to contact him
We apologize for not providing Mr*** a phone number for ***Our specialists should have researched this further to obtain the requested information and this has been addressed internallyThe number to *** *** Bank is: ###-###-#### Option #
Again, I apologize for the frustration Mr*** has experiencedIf anything additional is needed from Apelles, please do not hesitate to contact usA copy of this complaint has been provided to *** *** Bank as well
Sincerely,
Anita S***
*** ** ***

I am in receipt of the Better Business Complaint (Case #***) received from *** ***
I want to apologize for any frustration Mr*** has experienced as a result of this situation*** *** *** placed the account with Apelles for additional collections efforts on August 19,
The only communication Apelles has initiated with Mr*** is a letter that was mailed August 20, Apelles has not placed any phone calls to Mr***
Upon receipt of this complaint, we immediately forwarded it to *** for reviewThey indicated that the balance due of $is for guard services from October 8, to October 7, The final invoice provided by *** is attached to this responseHowever, *** has asked that we close the account in our system of record and return it to themPlease be assured that there will be no further communication by Apelles regarding this matter
Again, I apologize for the frustration the customer has experiencedIf anything additional is needed from Apelles, please do not hesitate to contact us
Sincerely,
Anita S***
*** ** ***

I am in receipt of the Better Business notification (ID #***) received from *** *** regarding our company. We apologize for any inconvenience Ms*** has experienced because of this situation. *** *** placed the account with Apelles for additional collections efforts
on November 22, 2017. The placement file from ***
*** included the names Robert Eand Jennifer D***. We mailed a letter to the address provided by ***
***, *** *** *** ** *** *** **, on November 27, We do not have record of calling the phone number provided in the complaint (xxx-xxx***). However, we did place three calls to a similar number (xxx-xxx-***). We have marked that number as “do not call” within our system of record Upon receipt of the complaint, we requested a copy of the account documentation from *** ***. We have sent it via U.Smail to the *** *** address provided in the complaint, along with a copy of our letter originally sent in November 2017. Additionally, Apelles has not reported any information regarding this account to any credit reporting agency Again, I apologize for any inconvenience Ms*** has experiencedWe look forward to working together to resolve this situationIf anything additional is needed from Apelles please do not hesitate to contact us directly. Sincerely, *** *** Director of Compliance

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Where is the $DEPOSIT in *** ***
Regards, *** *** **

It does not state with specificity with the charge is for and I believe the charge to be unfounded Attached is the letter I sent them that details what various customer service representatives of *** has stated was the reason for the charge While I may not have talked to Apellee specifically, I spoke with *** *** several times As a matter of fact, I believe *** *** owes me money for my overpayment
Regards, *** ***

I am in receipt of the Better Business notification (ID #***) received from *** *** regarding our companyWe apologize for any inconvenience experienced as a result of this situation. *** *** placed the account with Apelles for additional collections efforts in February
2017. Our system of record indicates that we spoke with *** *** on May 16, 2017; his name is also listed on the account. During that conversation, Mr*** set up four postdated payments to satisfy a settlement amount for the balance due; he provided a checking account number and the dates the payments were to be processed. Apelles processed only those payments as documented from the conversation. No additional funds were withdrawn from the account: $2872.00 May 31, $240.00 June 30, $240.00 July 31, $236.00 August 31, Our Operations Manager spoke with Ms*** on September 7, 2017. He confirmed with her the payments made on the account, along with the settled amount. He also sent a letter that day, at her request, indicating a zero-balance due on the settlement agreement. The settled in full status has also been reported back to *** *** Again, I apologize for any confusion Ms*** experienced as a result of this situation. If anything additional is needed from Apelles please do not hesitate to contact us directly. Sincerely, Anita S***

I am in receipt of the Better Business Complaint (Case #***) received from *** ***.I want to apologize for any frustration *** *** has experienced as a result of this situation. *** Bank placed the account with Apelles for additional collections efforts on December 19,
Upon receipt of this complaint, we immediately forward it to *** Bank for reviewThey have asked that we close the account in our system of record and return it to them. They have indicated that they will reach out regarding the situation, as they are the appropriate party to address this matterPlease be assured that there will be no further contact from Apelles regarding this situation. Additionally, Apelles has not reported any information regarding this account to any credit reporting agencyAgain, I apologize for any inconvenience *** *** has experienced. If anything additional is needed from Apelles, please do not hesitate to contact us. Sincerely, Anita S*** Director of Compliance additional comments from the business:The original creditor, *** Bank, is asking that you reroute the complaint to the *** Office of Customer Satisfaction through the Revdex.com of Central and South Alabama

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  In the process, I learned that Appelles is no longer handling my account for US Bank - something which was never communicated to me by either agency. Thank you, Revdex.com, for the interface you provide for resolution between consumer and vendor. 
Regards,
[redacted]

I am in receipt of the Better Business Complaint (Case #[redacted]) received from [redacted].
I want to apologize for any frustration Ms. [redacted] has experienced as a result of this situation. We understand her concerns regarding the phone service she experienced as she attempted to call...

Apelles. We have tested all of our phone lines and were unable to identify any issues or replicate what Ms. [redacted] previously experienced.
[redacted] placed the account with Apelles in April 2015 for additional collections efforts. However, the account was closed with our agency as of August 3, 2015 and returned to [redacted] at their request. Any questions regarding the account should be directed to [redacted] at ###-###-####.

Again, I apologize for any inconvenience Ms. [redacted] has experienced. Please be assured that she will receive no further contact from us regarding this situation. If anything additional is needed from Apelles, please do not hesitate to contact us.
Sincerely,
Anita S[redacted]

I am in receipt of the Better Business Complaint (Case #[redacted]) follow up message received from [redacted] I want to apologize for any frustration Mr. [redacted] has experienced as a result of this situation.  [redacted] placed the account  with Apelles for additional collections efforts in May 2016.  The account was closed and returned to them on June 14, 2016.   Any requests for transaction activity information should be directed to [redacted].  The account was placed with Apelles after  it was closed (March 22, 2016).  [redacted] would require specifics on the deposit (date, time, location, verification) to  investigate further any questions about it. The contact number for [redacted] is ###-###-####.   Again, I apologize for any inconvenience Mr. [redacted] has experienced as a result of this situation.  If anything additional is  needed from Apelles, please do not hesitate to contact us.   Sincerely,   Anita S[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

I am in receipt of the Better Business Complaint (Case #11949365) received from [redacted]
*I want to apologize for any frustration [redacted] has experienced as a result of this situation.  Upon receipt of this complaint, we immediately reviewed our system of record to verify the...

information provided by [redacted]
[redacted].  The phone number provided in his complaint, XXX-XXX-[redacted], is not currently active in our system.   However, we take [redacted]’s concerns very seriously and attempted to investigate further based on the name, [redacted], provided in the complaint.    We were able to identify a separate number we called, XXX-XXX-[redacted], in which we received an inbound return call, on January 13, 2017, from a male indicating it was a wrong number for [redacted].  We immediately placed that number into a “do not call” status that day.  Upon receipt of this complaint, we added XXX-XXX-[redacted] into a “do not call” status as well.  If there is an additional phone number in which [redacted] has received calls from Apelles for another individual, we ask that he provide it to us so that we can update our system accordingly. Again, I apologize for any inconvenience [redacted] has experienced as a result of this situation.  If anything  additional is needed from Apelles, please do not hesitate to contact us.  Sincerely,  [redacted]
*
*
[redacted]Tell us why here...

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I am in receipt of the Better Business Complaint (Case #[redacted]) received from [redacted]. I want to apologize for any frustration Ms. [redacted] has experienced as a result of this situation.  ADT Security Services placed  the account with Apelles for additional collections efforts on...

March 31, 2016.   Upon receipt of the complaint, we received our system of record notes and calls related to the account.  While Ms. [redacted]  agreed to pay off the balance during the June 14, 2016 call she had with our specialist, it appears there was a  misunderstanding regarding reporting of account information by Apelles to the credit bureau. On June 29, 2016, our Manager  contacted Ms. [redacted] by phone to clarify our practices and verify the payments on the account to help resolve the  misunderstanding. .    Again, I apologize for any inconvenience Ms. [redacted] has experienced as a result of this situation. We look forward to  resolving the balance with her final payment in September 2016. If anything additional is needed from Apelles, please do not hesitate to contact us.   Sincerely,    Anita Skinner  Director of Compliance

I am in receipt of the Better Business Complaint (Case #[redacted]) received from [redacted].
I want to apologize for any frustration Mr. [redacted] has experienced as a result of this situation. [redacted] placed the account with Apelles for additional collections efforts on...

December 9, 2015.
Upon receipt of this complaint, we immediately forwarded it to [redacted] for review. They indicated that their account notes reflect that Mr. [redacted] closed the account due to a move. A three year contract was signed in December 2013 and service was cancelled on September 8, 2015. Additionally, they do not have record of any reported problems with the service until they received a call on December 17, 2015. Finally, their records indicate that a tenant used the proper code to suppress an alarm call on September 3, 2015.
At this time, Apelles has closed the account in our system of record and returned it to [redacted]. Please be assured that there will be no further communication by Apelles regarding this matter. Any further questions should be directed to [redacted].
Again, I apologize for any inconvenience Mr. [redacted] has experienced. If anything additional is needed from Apelles, please do not hesitate to contact us.
Sincerely,
Anita S[redacted]

I am in receipt of the Better Business Complaint (Case #[redacted]) received from [redacted]  I want to apologize for any inconvenience Ms. [redacted] has experienced because of this situation. Apelles has ceased all collection efforts regarding this account.    We have closed the file in...

our system of record and returned it to [redacted], along with a copy of this complaint.  Please be assured that there will be no further contact from Apelles regarding this matter.    Again, I apologize for any inconvenience Ms. [redacted] has experienced because of this situation. It was not our intent for  her to feel our contact was conducted in a harassing manner.  If anything additional is needed from Apelles, please do  not hesitate to contact us.    Sincerely,    Anita S[redacted]  Director of Compliance