***,This is the first I've heard about this...if this had been brought to our/my attention the next day or even a few days later we could have potentially taken you out of that car and put you into another one. However, a vehicle with more features costs more money. I'm sure there
was some negotiating and maybe that is why you ended up with this vehicle versus one with more equipment? I'm not sure, again being that this happened in Octof last year and I'm just now finding out about it makes it difficult to know exactly what happened and why. If you wanted to trade that vehicle in, I would certainly pay more for yours than we normally do on a trade and sell you something at significant discount. *** ***GM Future Ford of Sacramento***
***
Consumer states that the GM did contact her directlyA trade in was not possible but they offered to tint the windows and provide the satellite radioThe offer was accepted and consumer considers the matter resolved
I would like to apologize for you being told you had to come back for a final figure. There is always a Manager on duty who can give you a figure on your trade. However, no figure is final until we see the vehicle in question. The *** appraisal is subject to a visual
inspection, that being said, you were not handled the way you should have been and I want you to know I am sincerely sorry for that. If you still have the vehicle in question. Please send me the information and I will get with the people here who saw the car and give you a number over the phone or via email. Again, thank you for giving us an opportunity and I'm sorry your time was wasted. My contact infois as follows;*** ***
***
***
I am rejecting this response because: As I stated I never said to perform a/c service that was not covered under warranty I too have documentation! We will have to agree to disagree You are incorrect sir even the warranty people stated to me I never got a breakdown of the labor charges myself??? Odd isnt it? Never told until I picked up the car that there was a charge?? Why did Andy lie and say there was a warranty when he collected money from me then deny it yesterday? When a repair his fixed it shouldnt break down in miles Show me where I signed or even stated I would pay for repair and/or authorized this service? It DIDNT HAPPEN and all the lien in the world isnt going to change that So say what you will lie all you wantI think your service department is shady at best You sir owe me some money PERIOD!
let me begin by telling you this is the Sister-n-Law of the Salesperson involved, his version of the story is listed below:In the late afternoon of February 17, 2017, *** and *** came to Future Ford of Sacramento *** was interested in a Toyota Tundra located at Future Ford in
Roseville I transported both of them in a certified pre-owned Ford Taurus to our Roseville location The Toyota Tundra was on the lot and available I retrieved the keys and allowed *** to test drive the Tundra around the Roseville Auto Mall interior road *** liked the truck and he and his mother wanted to run numbers to determine the monthly payment I told *** I would drive the Taurus back to our dealership and for him to follow me in the Tundra I also told him to be careful as the road conditions were wet We entered the Douglas Boulevard on ramp toward Sacramento As I began to enter the freeway, I heard a bang and looked in my rear view mirror I saw the front end of the Tundra facing toward the overpass wall but couldn't tell if the truck had struck the wall I pulled over in the freeway shoulder, turned my hazard lights on, and backed up the Taurus to the truck I got out and asked *** and *** if anyone was hurt *** said she was shook up and a little stiff in her back and neck *** said his left arm was sore but he was fine I then asked *** if he could back the truck away from the wall while I stopped traffic I wanted to assess the damage of the truck While *** and *** were out of the truck, I asked what happened *** said as he rounded the turn at about miles per hour, the truck fishtailed, he lost control and struck the overpass wall *** said *** may have panicked when the truck fishtailed and he lost control of the truck After examining the damage, I asked one of them if they could drive the Taurus and follow me *** declined as she was shook up and stiff but *** said he could drive the Taurus I was concerned the Tundra might not make the drive back to our dealership I told them the dealership has insurance but I was not sure how it applied in this type of situation When we arrived at the dealership, we went inside and *** *** greeted us *** asked both *** and *** if they were OK and if they needed to go to the hospital *** said he was fine and *** said she was stiff and shook up *** was not crying and did not say she wanted to go to the hospital *** did not state for them to have a seat, this will only take a few minutes to write up the contract to purchase the truck *** asked them if they still wanted to buy the truck and *** said yes *** told them his manager said the damage to the truck will be repaired by *** and ***'s insurance and asked for their insurance information *** also called his insurance to file a claim and he provided us with his insurance information At this point in time Future Ford is not willing to pay the Customer's deductible
*** *** I would be more than happy to have a Finance Manager sit down with you and explain everything in detail. I would also attempt to trade you out of that vehicle and into something less expensive if the bank would allow it.
*** ***
*** ***Future Ford
of Sacramento4*** *** *** *** ** ***
I understand that the customer requested Royal purple synthetic oil , which he is correct we do not carryLooking back on previous visit we did not use Royal Purple then eitherWe did however use a Motorcraft Full synthetic oil which could have been used this time as wellWe do offer multiple
levels of recommended service at all intervals and leave that for the customer to decide on which one works best for themThe Advisor does just that, advises every customer what we do offerIf there was a misunderstanding on what the customer was authorizing then I apologize and will just refund the amount of the service which I feel is fair in this caseWe don't try and mislead or misrepresent or services to any of our customersI apologize for the situation and hope this outcome is satisfactoryPlease forward to the customer and let me know, Thank you*** ***- Future Ford of Sacramento
Received message from *** at the Revdex.com stating there was a dispute regarding the mileage as well as the times the vehicle was brought in for service. Ill attach both copies to this.The time frame was 1/months in between the two visits. On both repair orders the mileage is in the 3xx,xxx range according to the repair orders. I understand that its possible that a individual Service Advisor could have misread the speedometer, but if that's the case then two different Advisors on two different occasions did. Regardless of the mileage being 30,or 300,itdoesn't change the fact that tailgate handles do break and in this case the lock which we were requested to install previously made the job more difficult for us to complete which resulted ina higher labor charge. I would also like to re-mention that we discounted our retail door rate which lowered the bill $in labor from what a consumer could expect to pay for the exact same repair.Service Manager*** ***
I am rejecting this response because:
Future Ford’s assertion that they saved me money by “discounting”
the labor costs is ludicrous
They saved me money, yet I paid over three times the
actual cost of the lock that I bought?
The truck has 34,miles on it; attached is a photograph
of the odometer reading from today
What’s more likely than two different repair persons
misreading the mileage is that it simply was not read the second time and just
recorded from the original incorrect reading. It
is ridiculous to state that a truck with just over 30,miles on it has the
same wear and tear as a vehicle with over 300K miles on it. Their assertion that I had put over 28K miles on it since the first visit is an obviously fabricated figure, same as the total mileage. Ford's tiptoeing around their outright lie is a clearly tenuous, scrambling argument. (....."it doesn't matter anyway" is their rationale after being caught in a lie?)
I still feel that I’m due a refund for an hour’s worth of
labor costs
After talking to all the parties on this end, there seems to be a misunderstanding. Please contact me directly, I'm hoping I can find a way to resolve this. Respectfully, *** ***GM Future Ford of Sacramento***
***
Mr***,I had a phone conversation on Friday August 5th, with Mr*** ***.He stated that he recently was involved in an accident in the Mustang that he purchased from our dealership in June 2015.After taking off the front bumper during repairs done on his
Mustang, the Body Shop that was working on the vehiclecame across what appeared to have been some slight damage from a previous issue, that was concealed by the front bumper.The quote he received to repair this previous issue was $Mr *** then stated to me that the work had not yet been doneand he requested us to pay the $to the body shop for the repairs. Mr*** felt that we had not been completely honest by not disclosing this prior accident at the time of saleI informed Mr*** that his Mustang initially passed our original service & visualCPO inspection and because of the info stated on the Carfax we disclosed all that we had found. We did in fact provided the Carfax at the time of sale,which is a practice of our dealership on ALL sales, that Mr*** signed showing that no accident had been reported to Carfax. [attachment provided]. We than discussed helping him trade in his vehicle and he came in that evening and picked out a Ford EdgeWe were unable to comeup with a price that would work for him as he wanted all the monies he paid for his vehicle refunded to him including the tax and license.I informed Mr*** that I would talk to my G.Mand would inform him on Monday what we would do for him in this situation.We have decided to pay the $to the body shop upon completion of the work.Please contact me once a decision is made.Thanks
***
I've tried looking up your deal to not avail, is it under somebody else's name other than your own? I would certainly like to try and help you out. If you contact me directly I will get the vehicle in my shop and see what I can do to fix it to your satisfaction. My
contact information is listed below.
Respectfully,
*** *** ** *** *** ** *** ***
***
I am rejecting this response because:Thank you for pointing out that the salesperson is my brother-in-lawI purposely left that fact out because this is between us and Future Ford of Sacramento and, of course, *** ***But that has bearing on this how? I honestly believe my brother-in-law did not expect us to be treated in this manner, nor for this situation to elevate to this level and he truly had our best interest at heartI have had four different large dealerships, two of which are Ford, tell me absolutely the dealership's insurance covers any loss and/or damage to vehicles during test drives and that in no way would they hold the customer liableFurthermore, I absolutely was crying, although that has no bearing on the shadiness of this situation*** *** told me it would only take ten minutes to write up the deal after I told him how I was feelingI am not going to get into a he-said/she-said attack with *** ***, because he is more well-versed in that arena than I ever choose to beThis matter has not been resolved by any means
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
*** and *** were very accommodating to the situation and were able to resolve all the issues perfectly
I am rejecting this response because:While I appreciate the apology from Mr*** ***, and the fact that he has agreed with me that the sales people I dealt with lied to me about the absence of used car manager on site, I believe it is not enoughI think they should make a change in their process for making offersTheir online offers should not be that far off from what they are actually willing to pay. For example, their online offer to me was $and the offer that recently Mr*** made to me based on their inspection of the car was $When I asked about the reason for this huge discrepancy, he responded by saying: "The *** appraisal is only an estimate…the discloser reads “Offer valid only after physical inspection of vehicle by the Quick Offer partner If you accept the offer after inspection, the value you received may be higher or lower than your online offer depending on your vehicles’ condition.” While I agree with him that the *** offer is an estimate and is valid after physical inspection, but if there is no discrepancy between what I have said in the *** application and what the car really is, then the *** offer and the offer after the physical inspection should not be this much differentThe difference here is about 25%, that is, their offer after the inspection is almost 25% less than their offer before the inspection, without a reasonable justification What was so wrong with the car that it resulted in the offer becoming lower by $5000? The minor accident was already reported on the *** application and even pictures of the minor damages were included in the applicationI don't see any justification.Mr*** should make sure that they don't make these inflated online offers to just get people come to their dealership, and later on reduce the price considerablyThey should respect people's time and intelligence
The vehicle did come in in February and we did install "Poplocks" so the tailgate could be locked per the customer request. We only charged a 1/2 hr labor to do so. The invoice total was $137.64 . 8 months and 28,470 miles later the vehicle returned with a broken...
tailgate handle. The fact that the handle was broken and the tailgate locked, it did require additional time to disassemble the entire latch system in order to access and remove the broken handle. I disagree that the handle was broken due to the locks. It could be broken if pulled too hard while locked or just the fact that the vehicle does have 344,830 miles on it. Our labor rate is $150.00 per hour. We charged two hours to do the repair and discounted the labor to $112.50 per hour and obtained the customers authorization prior to doing the repair. I don't feel that we did anything wrong or mislead anyone at any time. The customer could have just declined the repair if he felt we were too expensive.
I want to apologize for the treatment you received in our Service Department, I will get the prorated maintenance refunded to your lender. Because your vehicle is financed we are required to refund whomever is financing your vehicle and the maintenance plan. Your balance financed will be...
reduced by the amount sent to them, typically shortening the loan. I will also calculate the interest charged and include that in the refund. Again, my apologies, your lender should be receiving a check next week or the one after. Respectfully, [redacted]
I’m am aware of the concern and was the manager on duty and spoke with Mr. [redacted] when he picked up his vehicle this last visit. Unfortunately previously his A/C system had no signs of leakage 6,700 miles ago on his previous visit. We did in fact find the cooling fan motor was completely...
inoperative causing his concern and verified after the repair. His extended warranty company covered approximately half of the repair. The amount he was responsible for was documented and relayed to him prior to the work being performed. This visit the system was very low on Freon and was found that the ac compressor was leaking. His extended warranty covered this repair also and he was only responsible for his $100.00 deductible. I unfortunately cannot predict the future on to what will happen on a vehicle. I did and do not feel there was any wrong doing on our part and have all pressures and temperatures documented on both of these repairs. His concern did not warrant a refund in my eyes which is why I did not provide one. [redacted] Future Ford of Sacramento
The reason your relationship has bearing on this matter is because in your initial complaint you alluded to us not following protocol regarding drivers license and insurance. [redacted] knew the customer and the fact that he had both. [redacted], your brother-n-law has made it crystal clear that you are not being totally forthright regarding this matter...When a fully licensed driver is driving a vehicle and at fault for a collision, it is the drivers insurance who is responsible. If that were not the case his insurance wouldn't be covering the incident.
***,This is the first I've heard about this...if this had been brought to our/my attention the next day or even a few days later we could have potentially taken you out of that car and put you into another one. However, a vehicle with more features costs more money. I'm sure there
was some negotiating and maybe that is why you ended up with this vehicle versus one with more equipment? I'm not sure, again being that this happened in Octof last year and I'm just now finding out about it makes it difficult to know exactly what happened and why. If you wanted to trade that vehicle in, I would certainly pay more for yours than we normally do on a trade and sell you something at significant discount. *** ***GM Future Ford of Sacramento***
***
Consumer states that the GM did contact her directlyA trade in was not possible but they offered to tint the windows and provide the satellite radioThe offer was accepted and consumer considers the matter resolved
I would like to apologize for you being told you had to come back for a final figure. There is always a Manager on duty who can give you a figure on your trade. However, no figure is final until we see the vehicle in question. The *** appraisal is subject to a visual
inspection, that being said, you were not handled the way you should have been and I want you to know I am sincerely sorry for that. If you still have the vehicle in question. Please send me the information and I will get with the people here who saw the car and give you a number over the phone or via email. Again, thank you for giving us an opportunity and I'm sorry your time was wasted. My contact infois as follows;*** ***
***
***
I am rejecting this response because: As I stated I never said to perform a/c service that was not covered under warranty I too have documentation! We will have to agree to disagree You are incorrect sir even the warranty people stated to me I never got a breakdown of the labor charges myself??? Odd isnt it? Never told until I picked up the car that there was a charge?? Why did Andy lie and say there was a warranty when he collected money from me then deny it yesterday? When a repair his fixed it shouldnt break down in miles Show me where I signed or even stated I would pay for repair and/or authorized this service? It DIDNT HAPPEN and all the lien in the world isnt going to change that So say what you will lie all you wantI think your service department is shady at best You sir owe me some money PERIOD!
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
let me begin by telling you this is the Sister-n-Law of the Salesperson involved, his version of the story is listed below:In the late afternoon of February 17, 2017, *** and *** came to Future Ford of Sacramento *** was interested in a Toyota Tundra located at Future Ford in
Roseville I transported both of them in a certified pre-owned Ford Taurus to our Roseville location The Toyota Tundra was on the lot and available I retrieved the keys and allowed *** to test drive the Tundra around the Roseville Auto Mall interior road *** liked the truck and he and his mother wanted to run numbers to determine the monthly payment I told *** I would drive the Taurus back to our dealership and for him to follow me in the Tundra I also told him to be careful as the road conditions were wet We entered the Douglas Boulevard on ramp toward Sacramento As I began to enter the freeway, I heard a bang and looked in my rear view mirror I saw the front end of the Tundra facing toward the overpass wall but couldn't tell if the truck had struck the wall I pulled over in the freeway shoulder, turned my hazard lights on, and backed up the Taurus to the truck I got out and asked *** and *** if anyone was hurt *** said she was shook up and a little stiff in her back and neck *** said his left arm was sore but he was fine I then asked *** if he could back the truck away from the wall while I stopped traffic I wanted to assess the damage of the truck While *** and *** were out of the truck, I asked what happened *** said as he rounded the turn at about miles per hour, the truck fishtailed, he lost control and struck the overpass wall *** said *** may have panicked when the truck fishtailed and he lost control of the truck After examining the damage, I asked one of them if they could drive the Taurus and follow me *** declined as she was shook up and stiff but *** said he could drive the Taurus I was concerned the Tundra might not make the drive back to our dealership I told them the dealership has insurance but I was not sure how it applied in this type of situation When we arrived at the dealership, we went inside and *** *** greeted us *** asked both *** and *** if they were OK and if they needed to go to the hospital *** said he was fine and *** said she was stiff and shook up *** was not crying and did not say she wanted to go to the hospital *** did not state for them to have a seat, this will only take a few minutes to write up the contract to purchase the truck *** asked them if they still wanted to buy the truck and *** said yes *** told them his manager said the damage to the truck will be repaired by *** and ***'s insurance and asked for their insurance information *** also called his insurance to file a claim and he provided us with his insurance information At this point in time Future Ford is not willing to pay the Customer's deductible
*** *** I would be more than happy to have a Finance Manager sit down with you and explain everything in detail. I would also attempt to trade you out of that vehicle and into something less expensive if the bank would allow it.
*** ***
*** ***Future Ford
of Sacramento4*** *** *** *** ** ***
I understand that the customer requested Royal purple synthetic oil , which he is correct we do not carryLooking back on previous visit we did not use Royal Purple then eitherWe did however use a Motorcraft Full synthetic oil which could have been used this time as wellWe do offer multiple
levels of recommended service at all intervals and leave that for the customer to decide on which one works best for themThe Advisor does just that, advises every customer what we do offerIf there was a misunderstanding on what the customer was authorizing then I apologize and will just refund the amount of the service which I feel is fair in this caseWe don't try and mislead or misrepresent or services to any of our customersI apologize for the situation and hope this outcome is satisfactoryPlease forward to the customer and let me know, Thank you*** ***- Future Ford of Sacramento
Received message from *** at the Revdex.com stating there was a dispute regarding the mileage as well as the times the vehicle was brought in for service. Ill attach both copies to this.The time frame was 1/months in between the two visits. On both repair orders the mileage is in the 3xx,xxx range according to the repair orders. I understand that its possible that a individual Service Advisor could have misread the speedometer, but if that's the case then two different Advisors on two different occasions did. Regardless of the mileage being 30,or 300,itdoesn't change the fact that tailgate handles do break and in this case the lock which we were requested to install previously made the job more difficult for us to complete which resulted ina higher labor charge. I would also like to re-mention that we discounted our retail door rate which lowered the bill $in labor from what a consumer could expect to pay for the exact same repair.Service Manager*** ***
I am rejecting this response because:
Future Ford’s assertion that they saved me money by “discounting”
the labor costs is ludicrous
They saved me money, yet I paid over three times the
actual cost of the lock that I bought?
The truck has 34,miles on it; attached is a photograph
of the odometer reading from today
What’s more likely than two different repair persons
misreading the mileage is that it simply was not read the second time and just
recorded from the original incorrect reading. It
is ridiculous to state that a truck with just over 30,miles on it has the
same wear and tear as a vehicle with over 300K miles on it. Their assertion that I had put over 28K miles on it since the first visit is an obviously fabricated figure, same as the total mileage. Ford's tiptoeing around their outright lie is a clearly tenuous, scrambling argument. (....."it doesn't matter anyway" is their rationale after being caught in a lie?)
I still feel that I’m due a refund for an hour’s worth of
labor costs
After talking to all the parties on this end, there seems to be a misunderstanding. Please contact me directly, I'm hoping I can find a way to resolve this. Respectfully, *** ***GM Future Ford of Sacramento***
***
Mr***,I had a phone conversation on Friday August 5th, with Mr*** ***.He stated that he recently was involved in an accident in the Mustang that he purchased from our dealership in June 2015.After taking off the front bumper during repairs done on his
Mustang, the Body Shop that was working on the vehiclecame across what appeared to have been some slight damage from a previous issue, that was concealed by the front bumper.The quote he received to repair this previous issue was $Mr *** then stated to me that the work had not yet been doneand he requested us to pay the $to the body shop for the repairs. Mr*** felt that we had not been completely honest by not disclosing this prior accident at the time of saleI informed Mr*** that his Mustang initially passed our original service & visualCPO inspection and because of the info stated on the Carfax we disclosed all that we had found. We did in fact provided the Carfax at the time of sale,which is a practice of our dealership on ALL sales, that Mr*** signed showing that no accident had been reported to Carfax. [attachment provided]. We than discussed helping him trade in his vehicle and he came in that evening and picked out a Ford EdgeWe were unable to comeup with a price that would work for him as he wanted all the monies he paid for his vehicle refunded to him including the tax and license.I informed Mr*** that I would talk to my G.Mand would inform him on Monday what we would do for him in this situation.We have decided to pay the $to the body shop upon completion of the work.Please contact me once a decision is made.Thanks
***
I've tried looking up your deal to not avail, is it under somebody else's name other than your own? I would certainly like to try and help you out. If you contact me directly I will get the vehicle in my shop and see what I can do to fix it to your satisfaction. My
contact information is listed below.
Respectfully,
*** *** ** *** *** ** *** ***
***
I am rejecting this response because:Thank you for pointing out that the salesperson is my brother-in-lawI purposely left that fact out because this is between us and Future Ford of Sacramento and, of course, *** ***But that has bearing on this how? I honestly believe my brother-in-law did not expect us to be treated in this manner, nor for this situation to elevate to this level and he truly had our best interest at heartI have had four different large dealerships, two of which are Ford, tell me absolutely the dealership's insurance covers any loss and/or damage to vehicles during test drives and that in no way would they hold the customer liableFurthermore, I absolutely was crying, although that has no bearing on the shadiness of this situation*** *** told me it would only take ten minutes to write up the deal after I told him how I was feelingI am not going to get into a he-said/she-said attack with *** ***, because he is more well-versed in that arena than I ever choose to beThis matter has not been resolved by any means
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
*** and *** were very accommodating to the situation and were able to resolve all the issues perfectly
I am rejecting this response because:While I appreciate the apology from Mr*** ***, and the fact that he has agreed with me that the sales people I dealt with lied to me about the absence of used car manager on site, I believe it is not enoughI think they should make a change in their process for making offersTheir online offers should not be that far off from what they are actually willing to pay. For example, their online offer to me was $and the offer that recently Mr*** made to me based on their inspection of the car was $When I asked about the reason for this huge discrepancy, he responded by saying: "The *** appraisal is only an estimate…the discloser reads “Offer valid only after physical inspection of vehicle by the Quick Offer partner If you accept the offer after inspection, the value you received may be higher or lower than your online offer depending on your vehicles’ condition.” While I agree with him that the *** offer is an estimate and is valid after physical inspection, but if there is no discrepancy between what I have said in the *** application and what the car really is, then the *** offer and the offer after the physical inspection should not be this much differentThe difference here is about 25%, that is, their offer after the inspection is almost 25% less than their offer before the inspection, without a reasonable justification What was so wrong with the car that it resulted in the offer becoming lower by $5000? The minor accident was already reported on the *** application and even pictures of the minor damages were included in the applicationI don't see any justification.Mr*** should make sure that they don't make these inflated online offers to just get people come to their dealership, and later on reduce the price considerablyThey should respect people's time and intelligence
The vehicle did come in in February and we did install "Poplocks" so the tailgate could be locked per the customer request. We only charged a 1/2 hr labor to do so. The invoice total was $137.64 . 8 months and 28,470 miles later the vehicle returned with a broken...
tailgate handle. The fact that the handle was broken and the tailgate locked, it did require additional time to disassemble the entire latch system in order to access and remove the broken handle. I disagree that the handle was broken due to the locks. It could be broken if pulled too hard while locked or just the fact that the vehicle does have 344,830 miles on it. Our labor rate is $150.00 per hour. We charged two hours to do the repair and discounted the labor to $112.50 per hour and obtained the customers authorization prior to doing the repair. I don't feel that we did anything wrong or mislead anyone at any time. The customer could have just declined the repair if he felt we were too expensive.
I want to apologize for the treatment you received in our Service Department, I will get the prorated maintenance refunded to your lender. Because your vehicle is financed we are required to refund whomever is financing your vehicle and the maintenance plan. Your balance financed will be...
reduced by the amount sent to them, typically shortening the loan. I will also calculate the interest charged and include that in the refund. Again, my apologies, your lender should be receiving a check next week or the one after. Respectfully, [redacted]
I’m am aware of the concern and was the manager on duty and spoke with Mr. [redacted] when he picked up his vehicle this last visit. Unfortunately previously his A/C system had no signs of leakage 6,700 miles ago on his previous visit. We did in fact find the cooling fan motor was completely...
inoperative causing his concern and verified after the repair. His extended warranty company covered approximately half of the repair. The amount he was responsible for was documented and relayed to him prior to the work being performed. This visit the system was very low on Freon and was found that the ac compressor was leaking. His extended warranty covered this repair also and he was only responsible for his $100.00 deductible. I unfortunately cannot predict the future on to what will happen on a vehicle. I did and do not feel there was any wrong doing on our part and have all pressures and temperatures documented on both of these repairs. His concern did not warrant a refund in my eyes which is why I did not provide one. [redacted] Future Ford of Sacramento
The reason your relationship has bearing on this matter is because in your initial complaint you alluded to us not following protocol regarding drivers license and insurance. [redacted] knew the customer and the fact that he had both. [redacted], your brother-n-law has made it crystal clear that you are not being totally forthright regarding this matter...When a fully licensed driver is driving a vehicle and at fault for a collision, it is the drivers insurance who is responsible. If that were not the case his insurance wouldn't be covering the incident.