Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We have bought 7 vehicles from [redacted] and all our service has been done at Future Ford We have never had an issue till now. I will accept the response I also would like to say If you do not offer Royal Purple, 1 your service adviser [redacted] shouldn't have told me he could have ordered it but he did not as it would have taken to long and my wife would be waiting some time till they go get it, Note as I previously stated, 2, I have the the service receipt that states you did use Royal purple on our last service so maybe you should research things before you make statements as I am not pulling this from the air or Future Ford lied either or I have all copies of every service we have done on our vehicles. I also feel my wife was misled you never mentioned of the comment of the additives added to her engine is like having full synthetic. None the less you are offering a full refund so will be waiting for that refund.[redacted]
I am rejecting this response because: Whoever wrote the business's response to the Revdex.com flat out lied about the facts. They claim I returned with the truck "8 months and 28,470 miles later" with the broken handle. I've had the truck since Feb. of 2014 and have put approximately 5000 miles a year on it. They claim I might have broken the handle by "pulling too hard" (?) (ludicrous) and further state that the handle was probably worn out because of the "fact that the vehicle has 344,830 miles on it." THE Revdex.com SHOULD PLEASE NOTE, THAT IS AN OUTRIGHT LIE. THE TRUCK HAS APPROXIMATELY 34,000 MILES ON IT. This company should not even have a service section if they can't replace a plastic part on a vehicle in less than 1.5 hours. I still feel I'm due a refund for at least an hour's worth of labor costs. Including my rental vehicle I paid around $500 for work and a part that should have been around $150.
[redacted], [redacted], [redacted]. Funny, we're both related to [redacted]. I'd be interested in knowing exactly what he's accusing me of lying about, because one thing I'm not is a liar. CYA, perhaps? I should have listened to everyone who told me to stay far away from Future Ford. And this is what I get for trying to help out family. Anywho, you've put my family through enough. Our insurance has paid for the repairs to the vehicle, less our $1,000 deductible. This matter, along with your hilarious temper tantrums and famously deplorable customer service, will be put behind us.
The customer has been traded out of the vehicle in question and I believe at this point is more than happy. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We have bought 7 vehicles from [redacted] and all our service has been done at Future Ford We have never had an issue till now. I will accept the response I also would like to say If you do not offer Royal Purple, 1 your service adviser [redacted] shouldn't have told me he could have ordered it but he did not as it would have taken to long and my wife would be waiting some time till they go get it, Note as I previously stated, 2, I have the the service receipt that states you did use Royal purple on our last service so maybe you should research things before you make statements as I am not pulling this from the air or Future Ford lied either or I have all copies of every service we have done on our vehicles. I also feel my wife was misled you never mentioned of the comment of the additives added to her engine is like having full synthetic. None the less you are offering a full refund so will be waiting for that refund.[redacted]
I am rejecting this response because: Whoever wrote the business's response to the Revdex.com flat out lied about the facts. They claim I returned with the truck "8 months and 28,470 miles later" with the broken handle. I've had the truck since Feb. of 2014 and have put approximately 5000 miles a year on it. They claim I might have broken the handle by "pulling too hard" (?) (ludicrous) and further state that the handle was probably worn out because of the "fact that the vehicle has 344,830 miles on it." THE Revdex.com SHOULD PLEASE NOTE, THAT IS AN OUTRIGHT LIE. THE TRUCK HAS APPROXIMATELY 34,000 MILES ON IT. This company should not even have a service section if they can't replace a plastic part on a vehicle in less than 1.5 hours. I still feel I'm due a refund for at least an hour's worth of labor costs. Including my rental vehicle I paid around $500 for work and a part that should have been around $150.
[redacted], [redacted], [redacted]. Funny, we're both related to [redacted]. I'd be interested in knowing exactly what he's accusing me of lying about, because one thing I'm not is a liar. CYA, perhaps? I should have listened to everyone who told me to stay far away from Future Ford. And this is what I get for trying to help out family. Anywho, you've put my family through enough. Our insurance has paid for the repairs to the vehicle, less our $1,000 deductible. This matter, along with your hilarious temper tantrums and famously deplorable customer service, will be put behind us.