APM Movers

Hello, I have received your message okThe contract is under my husband's name [redacted] ***

To whom it may concern: As per the document attached the information we provided in our previous response is correct Attached you will find a copy of the Certificate of Repossession expedited by California Auto Finance to the repo company and the police department In said certificate states that the repo process was initiated on 7/5/and reprocessed on 07/21/due to failure to pay Should you have any further questions or need clarification you may contact our rep at the finance company California Auto finance and speak to [redacted] *** He may be reached at [redacted] Sincerely [redacted] ***

Consumer states that the business has sent a mechanic to fix the pending issues with the vehicleConsumer considers the matter resolved

To whom it may concern, Mr [redacted] purchased GMC Yukon vin # [redacted] on 10/07/ He was given the opportunity to test drive the vehicle before purchasing it After going on a test drive and agreeing on numbers (price, payments, down payments, interest etc.) he decided to move forward with the purchaseWe sold him the vehicle “AS-IS” with a month or 3,miles limited warranty thru a third party “AUL” We have suggested Mr [redacted] to contact them directly regarding the issues We have also offered to help him contact the warranty company and file the claim.At this point contract cannot be cancelled, Mr [redacted] declined to purchase a contract cancellation option agreement at the time of saleAttached you will find a copy of his months or 3,miles limited warranty Thank you, [redacted] ***

The client as said in her statement that she used a digital signature was not accepted by the vital records office so all she had to do was sign the form as the instructions clearly state ,but she refused and just wanted a refund which we do not offer.Client became aggressive and blamed us for her electronic signature.Easy solution but the client was angry and refusing to following the instructions that the vital records and our agency gave her to complete the process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

We have responded to the client multiple times letting her know that the request was processed and forwarded as our clients pay us to do in a expedited fashion.We do not offer cancellations and this client refuses to accept that.In the terms of agreement the client signs online and in the order confirmation e-mail after the order is placed it clearly states that the orders can't be cancelled and refunded so I ask that the client prove and attachment where it states we offer cancellations

I am rejecting this response because:i did got the check but I have never been contact by them, Im the one the calls all the time and there is always a "call you back later" I have proof of that July 3rd I call them at 5:38pm on July 5th I call at 7:27pm I have never heard about meeting the GM times on Wednesdays as I'm off on Mondays, I have never heard from the GM I just need to get my truck fix pls

Our services are not free as the client is aware of the situation as she gave us wrong information as she explained in her own e-mails.It states on our website and terms of agreement that if the information supplied on the applications is incorrect and the vital records will not issue the
certificate we are not responsible and do not offer refunds.Client was contacted before the applications was placed online as she explained also in her e-mail to make sure she was giving us the correct adopted information.She told us the names were correct and we submitted the application soon after only to receive a phone call days later that the info she supplied was not correct as the Maryland Vitals Records had contacted the client to let them know this.Now that she has the correct info she was able to go and obtain the certificate now.We are a private service and do not have access to the records so clients are responsible for giving us the correct information on the application to receive the certificate as security is involved in the process

To whom it may concern:This vehicle was sold as-is, with no warranties. On or about months ago the customer came in with a complaint and we were willing to help them. We purchased for them a new catalytic converter and a disk for their navigation system after they agreed to get their car fixed and cover the costOn the day of appointment to pick up the parts to get their car fixed, he told us he had changed his mind and he didn’t want our helpHe said that the only thing he wanted was to get a different vehicle.At this point, we have helped him not only by getting parts for him at our cost but also waive a $balance he had with us. It feels like it doesn’t matter what we do for them, they will not be happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[The business was rude and not only called me lazy and not a person, but Robert S was the one who was ugly and would not work with meHe refused to refund my money and claimed he told me that upfront, which he did notHe claimed I didn't know how to read and that maybe I've learned my lesson and would follow directions and do things correctly in the futureWhen *** *** cancelled my order - I went ahead and reordered the birth certificate directly through them and then contacted Robert S concerning a refund of $through them - that's when *** began to be very unprofessional and rudeI would like a refund and will pursue this until I get one.
Regards,

Hello good afternoon, I have reviewed our system and we do not have any record of an *** *** Please provide additional information We need full name as it appears on the contract, last of the vin and purchase dateShould you have the information requested please forward it
to us. Regards, *** ***

Before completing any information on our website the process time and fees are given so that a potential client which gives them the option to complete the application or not depending on whether they like the price and process time.The certificates are shipped *** *** and at times clients
will overlook all the info given to them and they must think that means the certificate is made and shipped in one day which again you are given the process time before completing any info on the * *** ***was sent to the client to contact us so the application he filled out online could be gone over and he could see the mistake he made.He refused to call to verify his statements because he felt that he should be reimbursed no matter what because he continued to make statements that the certificates were made and shipped one day which was never advertised or told to him anywhere on the application or verbally

Our office had to be closed due to Hurricane Harvey and we were not able to communicate with clients until the Flood waters had gone.The client was responded back to as soon as we were in the office

To whom it may concern:This vehicle was purchased months ago Dec 22, 2017, not months ago This vehicle was
purchased as is with no warranty As per forms attached you can see that he acknowledge that vehicle is as is with no warranty We have no problem with looking into possibly taking his vehicle in as a trade-in However, we would have to evaluate his vehicle and verify his balance to consider doing a trade-in He can contact our office at *** ask for Customer Service to make an appointment

This is the contract we have! Im going to fax you the complete paper because I only had chance to take this picture but later today im going to fac you it I thats okay with you?

I have reviewed the response from the businessThe information they have provided is incorrectThe finance company has contacted me with evidence that the vehicle was bought back by Lugo Auto GroupThe business has no right to keep my deposit for the simple reason that this was not a repossession and consumer did not surrender vehicle voluntarilyI expect my deposit returned in full or I will proceed with contacting DMV Investigations.Finance Company Contact:California Auto Finance*** ***
***

The client missed all 3 days of delivery so the package was returned the County Vital Records which she has the tracking number that shows this.We gave her the correct number to contact the County to have the certificate shipped again but she then started to make false statements as she did above in...

her statements when clearly she knows the exact situation.We do not ship the certificates and we are not responsible for signing for the package.

We have responded to the client multiple times letting her know that the request was processed and forwarded as our clients pay us to do in a expedited fashion.We do not offer cancellations and this client refuses to accept that.In the terms of agreement the client signs online and in the order...

confirmation e-mail after the order is placed it clearly states that the orders can't be cancelled and refunded so I ask that the client prove and attachment where it states we offer cancellations.

The client as said in her statement that she used a digital signature was not accepted by the vital records office so all she had to do was sign the form as the instructions clearly state ,but she refused and just wanted a refund which we do not offer.Client became aggressive and blamed us for her...

electronic signature.Easy solution but the client was angry and refusing to following the instructions that the vital records and our agency gave her to complete the process.