Apollo Hair Clinic

There was some miscommunication between the collection agency that collected the past due funds from the homeowner, and Hall Associates We have since been in touch with the collection agency and have resolved the matter with the homeowner

I am out of town and will reply when I return in days, I do not have my notes with meI do know that when Ms [redacted] called in the service she was quoted and approved the service rates, then when we performed the service she said she was in a hurry and would call in her paymentWhen my office called for payment, she said she felt it should be under warranty, services carry 60-day labor warranty and the last time we were at her house was almost 2yrs agoI called her & spoke with her and extended a 15% discount, she asked me to send her a invoice with the discount and she would pay it.she never paid the invoice, I called her for payment and she said she decided she was not going to pay, I asked her if she intentionally deceived us and intentionally intended not to pay, she said she did.All I told her was that I would forward it over to legal and contact the police for intentional theft of servicesHer doors were put in over 5yrs ago, labor warranty is 1yr, the issue she had on this past service was basic pm maintenance and adjustment of safety eyes someone in her house knocking them out of alignment and is not a warranty related issue at anytime [redacted]

Mrand Mrs [redacted] , We feel that we have been nothing but forthright and open about our issues and statements regarding the payment for the job we completed for youTo recap the events that lead to our situationOur sales rep Tressa was out to quote a door for you due to it being hit by a friend in mid November (11/18) At that time it was explained that since this was an insurance claim and we do not work with the insurance companies it would be your responsibility or your friends responsibility who hit the door to provide payment at the time of completion for installThe quote was given and left in your hands to deal with insurance etc on who would be paying for the doorOn 12/we received a call stating the insurance formalities had been worked out and you asked us to install the door Installation was set and completed on 12/by our tech CodeyAT that time Codey completed the install we have notes staing that customer would be home to open door and we would complete the workI also believe the question was asked if anyone was needed to be there to complete the install and that answer is always no as long as payment is taken care of and waiver is signed before completionIN our industry it does happen from time to time that customers leave the job site and then call in payment following or drop payment to the shop following an installNot how we like things done but we never seem to have an issue with collecting or dealing with PaymentWhile we do have a signed waiver from this job there is no notation of payment marked downAs you can see from the invoice there is no note marking paid in full or cash receivedThis is something we note on all of our tickets once the job has been completedWhether it’s a check, cash or credit card, there is always a note stating how the job was paid with another note marked paid in fullWe have none of that on our receipt from your installPer our installer the waiver was signed and the customer left the job site for work once we received access to the garageWe then completed the work and left with the understanding that payment would be called in or dropped off at the shopOur technician makes no notes of cash received or paid in full Following the install on 12/our office left a message for payment on 12/This is noted on the ticket following the install if we have not received payment for the jobThere was no communication from the call on 12/No call back or notes stating the customer called in stating he paid cash for the job as you are statingHad a return call been made at that time we would have noted as such and this would have been brought to everyones attention following the install and our installer would have been questioned at that timeAt our end of months closing in December since your job was still open we sent a paper bill to your home for payment of the invoiceOur billing department then receives a call mid January from you stating that the job we completed in December was already paid in full with cashAT the time of this call information was handed over to our management team who then tried multiple times to reach out to you concerning payment of the invoiceWith no return callOur installer was questioned concerning the missing payment and was very forthright in stating that he did not receive payment at the install or he would have noted soThere have been multiple jobs where he has been paid with cash and returned it directly to the shop with the ticket marked paid in full with no issuesFor this reason we believe our employee is being honest with us concerning the paymentAfter multiple attempts to reach out to you with no resolution we locked the account and noted any future calls be directed to management teamIN mid march we received a call from Mrs [redacted] concerning a return service needed on the doorThe call was forwarded directly to me and I explained we still had the open balance that needed to be taken care of before any service would be completedI then received a call from Mr [redacted] once again stating he had paid in cash and disputing our claim that the bill was never paidA brief phone call stating that he would never do any business with us again and that we needed to talk to our installer and not blame him for money that we never receivedFollowing that call and another discussion with our installer multiple calls were made with no reutn call to discuss the balance dueOur President Adam then receives a call and speaks with Mrs [redacted] once again stating the balance was paid and that cash was received from the person who hit the door and given to our installer which once again we have no record ofFollowing this interaction we once again attempted to call and discuss or set up a meeting via email with you and our installer and our [redacted] store manager to try and see what had transpired and why we have no record of payment for the jobWhich leads us to this point and the email sent to the Revdex.comIn no way shape or form have we been degrading or demeaning to anyone in our attempts to collect for the money for the work completedOnce we have reached out multiple times to discuss things and are denied our not called back at every turn we then have to start questioning your motive here and what might have happened with the moneySince we would also like the issue resolved and the balance due paid we have to make attempts by call or email concerning the jobSince theses calls are never returned and the only interaction we have received is now through the Revdex.com we have no choice but to move forward with our legal team to try and recoup the lost payment for the jobHad your bill been marked paid in full with cash as its done on all of our tickets this would never be an issue and the installer would have been terminated on the spot for the missing moneyThe inconsistencies in what we have been told do not match up and your reluctance to reachout or simply call back concerning the issue have put us in a situation where we feel our only recourse is to try and pursue the matter legally through claims courtAaron [redacted] Store Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The parts were ordered and replaced, yes sometimes parts have to be ordered and sometimes it takes a little time to receive the partsWe appreciate the *** business and apologize for the delay.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I am disappointed AE Door & Window Cocontinues to refuse to acknowledge any responsibility for what is at the very least a misunderstanding they contributed to and that they have chosen to respond by way of a person who was not involved in any interactions prior to the problem being identified (and has no firsthand knowledge of events). I believe it is also noteworthy that this AE Door & Window Cospokesperson declines to provide his full name. This mindset and attitude is conducive to poor business outcomes. As we all recognize, consumer advocates advise never to pay in full until you believe the appropriate work has been completed. Given AE Door & Window Cowas advised of my concern before the installer departed, I believe it is disingenuous for them to posture as if the customer is simply unwilling to pay for work that is not under dispute. Consistent with the spirit of my earlier comments, AE Door & Window Co.'s threat to take legal action less than hours after the dispute was identified and after Revdex.com had already been contacted appears, in my opinion, to be indicative of the business" confrontational culture.MrUnidentified from AE Door & Window Cofails to mention that the reason for my e-mail correspondence with the salesperson, as noted within the email correspondence, is that it was difficult to read the handwritten quote. If Revdex.com chooses to read the e-mail correspondence, you will note I initially asked the salesperson to provide an electronic summary via e-mail because the quote was difficult to read and interpret. After I did not receive a response to my request, I sent my recollection of the core discussion points, never dreaming anyone would envision reusing old materials for a new door. A prior door I had purchased from this same company was of comparable quality to the subject door in this case and AE Door & Window Codid not reuse old material in the prior instance. Accordingly, there was no reason to believe the absence of a comment about trim in the e-mail correspondence had any implications..Please note the subject e-mail communication is part of the contact record, as reflected by point of clarification next to my signature.MrUnidentified from AE Door & Window Cocomment about keeping the price down in the company's response leads me to believe they may have intentionally omitted their intent to use old material as a method of being able to quote a lower price. As you will notice, AE Door & Window Co.'s position in this matter relies heavily on the view they should not be held accountable for omissions. The net effect is AE Door has incentive to be vague and to provide hard- to-read handwritten quotes, in the age of computers and the internet, because any ambiguity favors their blanket argument that something was not explicitly cited or readable. Although AE Door & Window Co.'s positioning of the situation is a crafty legal maneuver, in my opinion, the behavior demonstrates ethical shortcomings. Lastly, please recall that my initial statement was concise. However, given the blame-the-customer tone of AE Door & Window Co.'s response that started with a very provocative subject line, I felt a more detailed communication was warranted and, correspondingly, do not view the matter as resolved. If Revdex.com chooses to publish my complaint, I expect this response to AE Door & Windows Co.'s comments will be included as well

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the complaint with our people who dealt with the tenant, Ms***We want to apologize for the issues Ms*** had to deal withThere were internal communication and procedural breakdowns that caused the issueThe communication with Ms*** was confusing, the different people
that did communicate with her at different times relayed information to her that was incorrect, although our people believe it was correct when it was communicated to Ms***.A check was sent on Wednesday of this week for $Unfortunately, the check was sent regular mail and not overnightThe check was already in the mail prior to my investigating the compliant.Again, Hall Associates apologizes for the time and frustration caused Ms***Let me know if there are any questions or any additional steps we need to take.Thanks***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sorry we have been non-responsive but my wife had to have rotator cuff repair surgery during this time and we’ve been very involved with the situation. Thank you for what you got done for us as we came home from the therapy session and found the garage strips laying there in front of the garage doorWife noticed them which prevented me from running over them with the carThere was no note left to let us know they were there! They need to bring us the color matching nails/tacks, whatever to install the strips withWe did not find any such thingI believe that goes along with the strips as we should not have to go and purchase products to match these stripsWe paid for installation, so now we need the nails/tacks to attach the strips to our garage door sides. Do I need to complete another complaint to get these products that they should have brought when they brought the strips? They knew we need the matching nails/tacks!
Regards,
*** ***

*** And *** ***, We are sorry to hear about your complaint based on the door purchased from AE Door and WindowWe have gone over all of our files as well as email discussions between you and Mike ( our sales rep) and feel that we have provided you with the the door that was signed
for and ordered on your sales proposal. The avante model door is a garage door with multiple frame and glazing/ solid/ and acrylic optionsMore so than most garage doors on the marketWe do our best to provide color samples, door build outs as well as finalized line item quote sheets to ensure that we are all on the same page when a door is orderedIn this case there were trips made to the showroom, deliveries of samples and multiple email as well as phone or face to face verbal discussions as to what kind of door you would like to purchase. The final email in question from *** *** to Mike states that you would like no glass but the frosted acrylicThis is the point I believe we have confusion on what is to be orderedWhile stating acrylic she also states no glass ( to AE and *** the Acrylic is a form of glass but not the double tempered safety glass installed in 90% of these doors ) BY stating no glass solid panel we are assuming that the customer does not want glassIf the email had stated obscure acrylic with no mention of no glass we would have been 100% sure as to what to orderBut in our eyes we are now questioning what you actually wantSo at this point Mike returns to go over the final quote and finalize any measurements needed and to finalize the order. Through a face to face meeting with *** ***The order was finalized as aluminum solid panel, same color as the frame clearly on the quote given and signed off onAccording to our sales rep this was gone over not only once but twiceWe also have a signed copy on our *** My door buildout which shows the exact door that we installed on your homeFollowing the install and collection of payment we received a call from you stating that we had installed the wrong doorWe then set a meeting to go over the issue and meet with you on Thursday august 25th. On our meeting on August 25th it is stated that you thought you were getting the acrylic frosted plates and not the solid aluminum plates in the door ( solid aluminum / same color as frame is noted clearly on the finalized order form ) The new door installed had two damaged panels that you did not want to replace at no charge because you did not want the door we installedIt is also discovered in this meeting that the original opening height ( before and when the door was installed) was 6’9” tall had now been modified to 7’ tall So now along with installing a door you state you did not want, we now have a door already installed that is the incorrect height due to changes made following our original installation of the door. No word or mention of this change was approved by anyone at AE following the door installAs I stated when we met on the 25th, by modifying the opening you have now made an already tight install even more difficultBy reducing the amount of headroom needed to install a door properly, originally we had 9” which allows a door and opener to work fine on Low Headroom track, we were now left with 6” of headroom and would need to modify and change the entire install as well as order new panels to accommodate the new heightAs I explained clearly *** would have no problem sending us warranty panels however they would not send warranty panels at a different size to account for an opening that had been changed prior to a door being ordered and installed. Leaving our meeting on the 25th we discussed coming up with option that would appease everyone involvedAE felt that we had installed the door that was ordered and signed off on while you the customer felt that they didn’t receive the door that they had orderedSince *** would not restock and already installed door we tried to come up with a fair solutionThe door you were quoted and signed off on with solid aluminum frame and panel was sold for a total of $The door that you stated you wanted with the obscure acrylic glass with aluminum framing would have been sold for a total of $5640.00( you were sent a printout of this exact door similar to the original printout we had you sign for odering ) Just like any other product adding glass or acrylic is a significant upchargeIn this case the cost of the door went from $( solid aluminum panel with aluminum frame) to $5640.00( obscure acrylic/glass panel with solid aluminum frame) We have offered to replace the existing door and remodify the install if you would agree to pay us the $which would have amounted to the original balance in the first placeThis process entails AE taking on the cost of the first door, as it is so specific that we could not install it anywhere elseAs well as providing more labor and new tracks springs and torsion system to account for the new height that was changed after the original door was installedWe cannot just provide a free door at the cost of the originally purchased product because we are not comparing apples to apples per se. As with any of our sales, it is our practice to get finalized signed quotes on anything before a door is purchased and orderedThis ensures that our sales reps are confirming finalized orders as well as setting up install dates for when the product will be put inSince most of our sales calls on custom orders generally entail more than one meeting or conversation this is the time when everything is completed and set for orderingWe refuse to order any product without a customer signature approving the final productWe in no way feel like this was a bait and switch tacticAny of our sales reps would prefer to sell a higher priced item to ensure they are making their commission and hitting their sales goalsIn this instance our sales rep sold you a lower priced item because it was agreed upon with multiple signatures during our final face to face meeting.You were home when we installed the door, along with approving and making the final acceptance and payment Aaron H.*** Store Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I am out of town and will reply when I return in days, I do not have my notes with meI do know that when Ms*** called in the service she was quoted and approved the service rates, then when we performed the service she said she was in a hurry and would call in her paymentWhen my office
called for payment, she said she felt it should be under warranty, services carry 60-day labor warranty and the last time we were at her house was almost 2yrs agoI called her & spoke with her and extended a 15% discount, she asked me to send her a invoice with the discount and she would pay it.she never paid the invoice, I called her for payment and she said she decided she was not going to pay, I asked her if she intentionally deceived us and intentionally intended not to pay, she said she did.All I told her was that I would forward it over to legal and contact the police for intentional theft of servicesHer doors were put in over 5yrs ago, labor warranty is 1yr, the issue she had on this past service was basic pm maintenance and adjustment of safety eyes someone in her house knocking them out of alignment and is not a warranty related issue at anytime. *** ***

Revdex.com:
We have reviewed the response made by AE Door in reference to complaint ID ***, and have determined that this does not resolve our complaint. The response to our complaint includes a host of irrelevant information and detail geared only towards protecting their interests It ignores the basis of our complaint, that we requested a door with acrylic panels and were delivered something else Its a shame that they spend so much effort in denying responsibility If only their salesperson had put forth a similar effort with out order this situation could have been avoided We only ask that they provide us with the door we asked for Their "proposal" to bring our complaint to resolution is for us to pay them for another door (this would net us paying more than twice what they quoted on the front end for the door we thought we were getting).From the time of our initial phone call we asked for a door with either glass or acrylic panels The salesman produced a computer generated quote for such a door (sent via email) and shared samples of the different types of glass and acrylic we might choose from Additional messages were exchanged via email as we debated the use of glass versus acrylic We ultimately decided on acrylic and relayed this feedback via email as our final selection (with a specific identification of the particular acrylic as defined by the '***' website and the label on the sample he had given us}The salesman acknowledged receipt of the email/selection and indicated that he needed to return to our home to recheck the door dimensions In doing so he hand wrote a description of the door that we admittedly did not even look at (changing the door entirely, which we had no reason to question as we had already indicated what we wanted). Once installed, we called to indicate that they had used the wrong door (it came with solid aluminum panels, which never once were discussed even as an option,) Upon his return, he commented several times that "the door looked great!", perhaps hoping that we would accept something we did not want Beyond being the wrong door, it was poorly installed and two of the four panels were damagedNone of this was brought to our attention by the installers The salesman told us not to worry, that "they would make us happy in the end" An additional meeting with the salesman followed, this time accompanied by his "supervisor" (who immediately denied any responsibility) The salesman closed the gathering again by assuring us that "they would make us happy in the end" Their response now helps me understand his assurances They will make us happy in the end; happy to refer our business to a company that cares about taking care of their customers!
Sincerely,
*** * *** ***

Mr*** *** President of AE Door & Window has left a message for this customer to contact him regarding the request of a $Refund.AE Door has offered an still offers to issue a $Refund back to the customer, we feel we have done nothing wrong in this situationPlease let us know and we will issue the refund by the end of this week,thanks *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Also please let the A&E Doors know for future customers that if they are only installing a garage door then just do that, and take it upon themselves to fix anything else if the customer did not ask.Thanks

There was some miscommunication between the collection agency that collected the past due funds from the homeowner, and Hall Associates. We have since been in touch with the collection agency and have resolved the matter with the homeowner

Re: *** ***Please note that this time line from installation to service request.We installed 2-new garage doors and 1-opener April of 2008, 2yrs later she callsand is having remote transmitter issue, seems to be working intermittently.Service tech comes out Nov-2010, we replaced battery plus lubed and adjusted the door.This product was well past the 1yr mark, She was Quoted the $service call in advance of us coming to her home, we reduced it down to $and she signed for it and paid the service ticket.September 2014, She calls us for basic service, service tech performs a general service & lubrication and minor adjustment serviceEverything is working properly, she signs and accepts the service and pays the $102Then now this past June 2016, She states the door is closing 1/way and opens back up.Service Tech, lubricates & service both of her doors, and fixes the safety eye sensor on the Left Door Looking Out.She tells the Service tech she is in a hurry and she will call the office with payment, it is our policy to collect all calls C.O.D, but since she was a valued past customer the service tech let her leave without paying at the timeThe next morning, since she did not call our office as promisedOur Service Mgr calls asking for paymentThis is when Ms*** starts trying to get something for free, the call gets transferred to me and we speak for a few minutes, I reduce the service call again trying to let her know weappreciate her business and she tells me to send her and invoice and she will send us a checkPerfect, no problemplus days later, the service tech stops buy her house asking for payment on service and she is basically slams the door in his face and tells us she is not going to pay us.So when I here about this issue, I call then call Ms.*** and have a conversation about ouragreement when we spoke the last timeShe now proceeds to try and tell me it has never worked correctly from the very day we fixed the door, yes I said there is no way she would have let this door stay broken for the past couple of years, specially if she paid someone to fix it.No I did not threaten her, what I did say after I asked her if she intentionally had a come out and fix it with the intention of not paying for the serviceShe said yes, then I proceeded to tell her that the was intentional theft of services and that I would forward it over the legal to contact the policeShe advised me to go ahead and do what I needed to do.So here we are, AE has done nothing wrong, the doors and openers are no different than a person car, the items needs serviced adjusted & lubricated and batteries replaced on a regular basisThe door and opener manufactures recommend that the doors are service atlas 1x a yearand the battery are just like a smoke detector, they need changed on a yearly basis.All of our Warranties are stated on the service & installation tickets that she signed and receivedShe was quoted charges, before we sent a truck out, she agreed to pay for itand we are entitled to our service fee, I reduced it down as a gesture of good business, I will be kind enough to lower it 1-more time to $to cover my techs time and we will consider this resolved on our endThanks for your time, ***

Mr. and Mrs. [redacted], We feel that we have been nothing but forthright and open about our issues and statements regarding the payment for the job we completed for you. To recap the events that lead to our situation. Our sales rep Tressa was out to quote a door for you due to it being hit by a...

friend in mid November (11/18) . At that time it was explained that since this was an insurance claim and we do not work with the insurance companies it would be your responsibility or your friends responsibility who hit the door to provide payment at the time of completion for install. The quote was given and left in your hands to deal with insurance etc on who would be paying for the door. On 12/12 we received a call stating the insurance formalities had been worked out and you asked us to install the door . Installation was set and completed on 12/16 by our tech Codey. AT that time Codey completed the install we have notes staing that customer would be home to open door and we would complete the work. I also believe the question was asked if anyone was needed to be there to complete the install and that answer is always no as long as payment is taken care of and waiver is signed before completion. IN our industry it does happen from time to time that customers leave the job site and then call in payment following or drop payment to the shop following an install. Not how we like things done but we never seem to have an issue with collecting or dealing with Payment. While we do have a signed waiver from this job there is no notation of payment marked down. As you can see from the invoice there is no note marking paid in full or cash received. This is something we note on all of our tickets once the job has been completed. Whether it’s a check, cash or credit card, there is always a note stating how the job was paid with another note marked paid in full. We have none of that on our receipt from your install. Per our installer the waiver was signed and the customer left the job site for work once we received access to the garage. We then completed the work and left with the understanding that payment would be called in or dropped off at the shop. Our technician makes no notes of cash received or paid in full.  Following the install on 12/16 our office  left a message for payment on 12/17. This is noted on the ticket following the install if we have not received payment for the job. There was no communication from the call on 12/17. No call back or notes stating the customer called in stating he paid cash for the job as you are stating. Had a return call been made at that time we would have noted as such and this would have been brought to everyones attention following the install and our installer would have been questioned at that time. At our end of months closing in December since your job was still open we sent a paper bill to your home for payment of the invoice. Our billing department  then receives a call mid January from you stating that the job we completed in December was already paid in full with cash. AT the time of this call information was handed over to our management team who then tried multiple times to reach out to you concerning payment of the invoice. With no return call. Our installer was questioned concerning the missing payment and was very forthright in stating that he did not receive payment at the install or he would have noted so. There have been multiple jobs where he has been paid with cash and returned it directly to the shop  with the ticket marked paid in full with no issues. For this reason we believe our employee is being honest with us concerning the payment. After multiple attempts to reach out to you with no resolution we locked the account and noted any future calls be directed to management team. IN mid march we received a call from Mrs. [redacted] concerning a return service needed on the door. The call was forwarded directly to me and I explained we still had the open balance that needed to be taken care of before any service would be completed. I then received a call from Mr. [redacted] once again stating he had paid in cash and disputing our claim that the bill was never paid. A brief phone call stating that he would never do any business with us again and that we needed to talk to our installer and not blame him for money that we never received. Following that call and another discussion with our installer multiple calls were made with no reutn call to discuss the balance due. Our President Adam then receives a call and speaks with Mrs. [redacted] once again stating the balance was paid and that cash was received from the person who hit the door and given to our installer which once again we have no record of. Following this interaction we once again attempted to call and discuss or set up a meeting via email  with you and our installer and our [redacted] store manager to try and see what had transpired and why we have no record of payment for the job. Which leads us to this point and the email sent to the Revdex.com. In no way shape or form have we been degrading or demeaning to anyone in our attempts to collect for the money for the work completed. Once we have reached out multiple times to discuss things and are denied our not called back at every turn we then have to start questioning your motive here and what might have happened with the money. Since we would also like the issue resolved and the balance due paid we have to make attempts by call or email concerning the job. Since theses calls are never returned and the only interaction we have received is now through the Revdex.com we have no choice but to move forward with our legal team to try and recoup the lost payment for the job. Had your bill been marked paid in full with cash as its done on all of our tickets this would never be an issue and the installer would have been terminated on the spot for the missing money. The inconsistencies in what we have been told do not match up and your reluctance to reachout or simply call back concerning the issue have put us in a situation where we feel our only recourse is to try and pursue the matter legally through claims court. Aaron [redacted] Store Manager

I am glad to here you wife is doing well, and Yes we did drop off the 2pc at your request. Just as a follow up, we only install the products and do not supply the products to the Home Depot and no trimnails are not part of the trim package. I will look to see if we have the color match trim nails in stock and if so I will have a enough sent to the customers house & get them sent out today or tomorrow Thanks again; [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I read the response and I absolutely do not agree with these people at the company ! They are lying out of her teeth ... this woman [redacted] had said she would get me all the papers upfront over the phone so I took her word for it ... and this woman gave me  less than half of the papers I need as a new landlord. I would never recommend anyone I know to this so called realtor. 
Regards,
[redacted]