Apollo Hair Clinic

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Good morning,   Re; [redacted] & [redacted]
  Re: Failure...

to pay for completed job   To the Revdex.com, If you would please take a few minutes and read thru the many pages of detailed correspondence from [redacted] and  Bernadette [redacted] @AE Door along with her proposal.  There is no miss understanding and we installed everything exactly as he asked for along with what he paid for on the job.   I personally called the [redacted]’s and left them a message asking for a returned call, along with telling them we could replace the trim and actually scheduled it trying to hold the spot just incase the customers wanted the new trim for this past Monday.   I am not sure where this is coming from that he is not not willing to pay for what he ordered and we installed. [redacted] was very detailed on what he was wanting, from the door style and options and telling us what he was will to pay fore,  and the Trim is never mentioned as an options or quoted because he did not request it and it was not needed because he was not willing to pay a dime more for any items. If he was willing to pay for upfront, the difference still would have been the $155.00  and we would have added to the total job cost. We use the trim over in most cases because it is usually painted to match the walls and trim board and in most cases it is not needed to be replaced and it helps keep the cost down on the total job.   We do whatever we can to keep the added cost for out of pocket expenses to a minimum, no different than we always attempt to try and re-hook the customers alarm system. This is not part of the job this is something over and above that we try to do to help out the customer. We could have just as easily advised the customer to call [redacted] and have them unhook it and then return and hook it back up.   The bottom line is, this was not ordered or paid for and is not part of this quote, as a gesture of good business. I am willing to return and install the trim for the $155.00 less -$50.00=$105.00 plus picking up the balance still due for the door.   Total amount to be paid at time of trim install for $946.00 {$841.00 & $105.00} or he leaves the trim on that we installed and pays bank of the $841.00   If you take your car to a repair shop and have new tires installed. You do not get new wheels or brakes installed at the same time just because you replaced the tires and had to remove the wheels in order to install the tires.   I look forward to resolving this issue and I feel we are 100% fair in our willingness to try and work this out to make the customer happy.   Greg

[A default letter is provided here which indicates your acceptance of the business's response....

 If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hall Associates listed two duplexes on behalf of the previous property owners. [redacted] and [redacted] were the Hall agents. The previous property owners were also the property managers and leased the property themselves.The complainant, represented by her own agent contracted for...

the property [redacted] [redacted] on August 28 2015. The contract provided for a due diligence period of 10 business days. During the due diligence period the complainant had the right to inspect the property and review lease and property documents. The complainant accepted the conditions set forth in the purchase contract and proceeded to close on the property. The complainant viewed the damaged door during the due diligence period.The tenant with the damaged door is now vacating and the complainant wants to be able to hold the tenant responsible for damages. The complainant wants a move-in inspection report to prove the tenant is responsible, which is understandable. The problem is the previous owner does not have a move-in inspection report, therefore, the agent could not provide one to the purchaser’s agent or the purchaser.There is no attempt on the agent’s part to hide anything.The complainant asked for the previous owner’s contact information. The agent asked the previous owner if their information could be shared with the complainant and the previous owner said no. The complainant did not like the answer, but the agent was the agent of the seller (previous owner).To summarize: Hall Associates and their agents were the seller’s agents. Another firm represented the complainant. There was a due diligence period for the complainant to study the property, which the complainant accepted. The complainant viewed the damage to the door before closing and knew or should have known there was no move-in form for that apartment from the information the complainant reviewed and accept. If the existence of a move-in form was this important, the due diligence period was the time to address the form. Now that it is 6 months after closing and due diligence period, the complainant does not like our answer. Therefore, we are being accused of doing something incorrectly, which we did not.If there are questions, please let me know.Regards,Stuart MeredithStuart Meredith CCIM, SIORPresident and Managing Broker

Good morning,Just following up on the complaint, I am willing to split the $100.00 dollar request from the home owner, and issue a $50.00 refund.AE Door has done nothing wrong, the product did not work and has not worked for a very long time.The unit did not work or meet current safety standards,...

according to my installer he had to remove the opener1-because it did not work and did not meet current safety, long with not wanting ti to rub or possibly cause any cosmetic marks on the door.I am still looking in to this a little more, if I have any additional information to offer up to this complaint I will get back with you the Revdex.com[redacted]

I am always amazed how the story gets turned around and the blame is pushedon the dealer like they caused the problem. Please note that we have left this customer message asking to call us back to schedule material drop off or they where welcome to pickup at our office    1. The...

customer signed the ticket acknowledging the material was received damaged out of the package.    2. The only thing we or another installing company do when re-using the existing opener is un-hook it from the old door, and then re-hook it up to the new door. If it does not hookup properly, the most we will generally need to do is reset the limits if this is possible.    3. The [redacted] I-Drive was pulled off the market for a reason and has been discontinued, do to poor quality and major service related issues. Neither the Home Depot or our 2-employee’s did anything to this unit. {feel free to google the I-drive and read the related reports, the product was a great idea, unfortunately not enough was put in to product development} Wayne Dalton Discontinued and no longer manufactures opener products and the internal parts for this unit are out of production.     4. With this being said, I will arrange to have 2pc’s of trim dropped off for the customersome time in the next 5 to 7 work days along with forwarding the information on to the Home Depot that the material was delivered.As always, thank you in advance