Apple Chevrolet Apple Cadillac

11/30/2015To whom it may concern, This letter is in to response of customers purchases in relation to ID [redacted] The customer purchased a [redacted] of 9/15/from Apple [redacted] SubaruThe customer came to the store and looked at a used [redacted] and decided he wanted to purchase a used [redacted] from our sister store next door Apple ***, The sales person, went to our sister store and brought the car over for him to took at it and he decided to purchase the carWe have to ability to transfer all used inventory between our stores, to accommodate our customersWith any used car that is certified by another manufacture, the car can be sold at another location but cannot be sold as a certified used car by a different manufacture at a different location, This was explained to the customer attire of deliveryHe never signed any type of certified warranty paper workThe customer was offered an extended warranty and gap insurance to purchase and he choose to do soThe extended warranty and gap insurance was fully explained and disclosed to the customer at time of delivery.Of approximately on 10/05/2015, the customer car he into the store and stated he was never told about the car he purchased would not be [redacted] certified, He spoke with his sales consultant and the finance manager that completed his paperwork on the date of the safeBoth of whom attempted to explain to him, that is was already explained to him that the [redacted] he purchased could not have beer sold as a certified init once it care over to Apple [redacted] Subaru and that he was offered an extended warranty and gap which he purchased the day of the original transactionIt was explained to him that he could cancel either one or both of those products if he wished and he declined because he wanted to keep his coverage and he understood the extended warranty covered more items than the certified warranty would have any wayOn November 20, the customer contacted myself and he stated that his concerns about his car being a certified car on Apple ***'s lot, and not being certified once sold at Apple [redacted] Subarulistened to his concerns and explained to him again that the vehicle cannot be sold as a certified car at another locationexplained to him that extended warranty and gap insurance were optional products he purchased and they could be cancelled, he stated he did want to keep both of those productsThe customer asked if there was any way to certify the car he bought again, and told him again the only way he can purchase a certified [redacted] is to buy it from our Apple [redacted] location and if he wish to trade in his car and purchase a certified [redacted] would assist him to do thatThe customer thanked me for offering to assist him but stated he wanted to keep his current vehicleasked the customer if there was anything else I could do to assist him and he stated he would let me know if he reed anything in the futurePlease feel free to contact myself directly with any additional questions or concerns.Sincerely, Rob DGeneral Manager

------- Forwarded message ----------From: # Revdex.com of Metro Washington DC Date: Mon, Jun 23, at 8:AMSubject: Fwd: Complaint ID [redacted] Attn: [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Jun 23, at 8:AM Subject: Complaint ID [redacted] Attn: [redacted] To: "[email protected]" Cc: [redacted] < [redacted] > ATTN: [redacted] Dear ** [redacted] ; In regards to the above referenced complaint, we submit the following: As is disclosed in the “Application for Coverage” (for the [redacted] Care Maintenance Contract), American [redacted] Finance Corporation “ ..will arrange for the payment of covered services described herein to PARTICIPATING DEALER ” [redacted] is a “Participating Dealer”We do not know whether or not “ [redacted] ***” is a “Participating Dealer” It is not the policy of [redacted] to inform a customer that the contract would be “honored at all [redacted] dealerships” If the customer desires, we are able to provide the services as stated in the contract Thank you for your time in this matter [redacted] , C.F.O [redacted] Automotive Group [redacted] ***, ***, PA [redacted] P: ###-###-#### | F: ###-###-#### [redacted]

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Dec 28, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .com>Date: Fri, Dec 25, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] a hard copy in the mail because my security would not let me open the reply up I am satisfied Thank you for you help [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

-------- Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DCDate: Mon, Dec 28, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .com>Date: Fri, Dec 25, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Received a hard copy in the mail because my security would not let me open the reply up I am satisfied Thank you for you help [redacted]

Dear [redacted] ,In reference to complaint from [redacted] ***, ID # [redacted] .We were able to help [redacted] by trading her into another vehicle on August 30th, It was unfortunate that the first vehicle had so many problems arise [redacted] should not have any further issues with Apple Chevrolet.Regards Steven B General Manager

Dear Revdex.com,On 12/18/at miles [redacted] requests an oil consumption test to be started on his [redacted] With approval from [redacted] of [redacted] America we perform an oil change at no cost.On 1/02/at miles customer comes in to have oil level checkedOil level was down 1/of a quart [redacted] tolerance for oil consumption is 1/of a quart (oz) in miles as stated with [redacted] TSB# [redacted] and [redacted] Vehicle was within the [redacted] guide lines.Thank you,Mike P.Service Manager

February 11, 2016Dear [redacted] I am writing in reference to ID# [redacted] , [redacted] ***It appears that the refund check to [redacted] was processed and mailed on January 19, The amount of the refund was $2,in total, for the extended warranties and GAP insuranceI have contacted [redacted] and am waiting for a return phone callOur desire is for his complete satisfaction.Sincerely,MSteven B

April 16, Dear *** ***,Regarding the complaint that was filed on April 9, by *** ***, please be advised that Apple Subaru is aware of ***'s concerns regarding his Subaru ***I have spoken to *** and he has agreed to bring in his
vehicle to the dealership on Tuesday April 22ndAt that time we will address ***'s concernsBy having the customer bring in his vehicie and allowing the dealership to keep the vehicle for a week, it will be driven by qualified Dealership representative so that the concern may be duplicatedOnce the concern is duplicated the Dealership will make the necessary repairs to the above referenced vehicleDuring the time frame that the customer is without his vehicle *** will be provided with another vehicle to drive.Sincerely,

11/30/2015To whom it may concern,This letter is in to response of customers purchases in relation to ID ***The customer purchased a *** *** of 9/15/from Apple *** SubaruThe customer came to the store and looked at a used *** and decided he wanted to purchase a used ***
*** from our sister store next door Apple ***, The sales person, went to our sister store and brought the car over for him to took at it and he decided to purchase the carWe have to ability to transfer all used inventory between our stores, to accommodate our customersWith any used car that is certified by another manufacture, the car can be sold at another location but cannot be sold as a certified used car by a different manufacture at a different location, This was explained to the customer attire of deliveryHe never signed any type of certified warranty paper workThe customer was offered an extended warranty and gap insurance to purchase and he choose to do soThe extended warranty and gap insurance was fully explained and disclosed to the customer at time of delivery.Of approximately on 10/05/2015, the customer car he into the store and stated he was never told about the car he purchased would not be *** certified, He spoke with his sales consultant and the finance manager that completed his paperwork on the date of the safeBoth of whom attempted to explain to him, that is was already explained to him that the *** *** he purchased could not have beer sold as a certified init once it care over to Apple *** Subaru and that he was offered an extended warranty and gap which he purchased the day of the original transactionIt was explained to him that he could cancel either one or both of those products if he wished and he declined because he wanted to keep his coverage and he understood the extended warranty covered more items than the certified warranty would have any way.On November 20, the customer contacted myself and he stated that his concerns about his car being a certified car on Apple ***'s lot, and not being certified once sold at Apple *** Subarulistened to his concerns and explained to him again that the vehicle cannot be sold as a certified car at another locationexplained to him that extended warranty and gap insurance were optional products he purchased and they could be cancelled, he stated he did want to keep both of those productsThe customer asked if there was any way to certify the car he bought again, and told him again the only way he can purchase a certified *** is to buy it from our Apple *** location and if he wish to trade in his car and purchase a certified *** would assist him to do thatThe customer thanked me for offering to assist him but stated he wanted to keep his current vehicleasked the customer if there was anything else I could do to assist him and he stated he would let me know if he reed anything in the future.Please feel free to contact myself directly with any additional questions or concerns.Sincerely,Rob DGeneral Manager

** ***In response to *** ***'s complaint, The customer disputed his credit card charge for the $503.00, we have contacted our credit card vendor and will not challenge the dispute so that *** *** will receive a full refundIt is our understanding that *** *** has had the
vehicle repaired else where.Sincerely,Leah * G***Apple Chevrolet Cadillac

Complaint: ***
I am rejecting this response because:
-------- Forwarded message ----------
From: Revdex.com of Metro Washington DC
Date: Fri, Jun 27, at 10:AM
Subject: Fwd: *** *** ***, pa case# ***
To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Fri, Jun 27, at 10:AM
Subject: *** *** ***, pa case# ***
To: [email protected]
I disagree with *** *** C.F.O*** Automotive group I purchased my car at *** *** on 3/16/12, I also purchased the Gap and the *** Care Maintenance Contract I asked was this *** Care Maintenance honored at all dealerships and the *** *** representive said yes
My first maintenance service for a oil change on 6/19/with *** ***,***, Pa I informed *** *** the service manager several times, I had a *** Care Maintenance Contract and he still try to bill the charges I went to *** *** the Finace and Insurance Manager, and he informed *** *** that I had a Gap and *** Care Maintenance Contract with *** *** *** *** the service manager manager reluctantly removed the charges from my bill, with no apalogy
I was inconvenienced, humilated and harrassed by *** *** the service manager pubicly, with no apalogy I also strongly feel that this was racially charged, because I am a black man and discriminated against because I am a senior citizen No customer should ever have to encounter this type of treatment and *** *** should be held accountable and reprimanded I would like to know what action is taken against *** *** the service manager
I have not gone back to *** ***, following this type of treatment
I would like a years bumper to bumper warranty and the car loan balence forgiven
***, all back up documents have already been sent to you, if you need additonal infoPleace contact me Thank you
--
Regards,
*** ***

------- Forwarded message ----------From:
"">Revdex.com of Metro Washington DC Date: Mon, Jun 23, at 8:AMSubject: Fwd: Complaint ID *** Attn:*** ***To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Mon, Jun 23, at 8:AM
Subject: Complaint ID *** Attn:*** ***
To: "[email protected]"
Cc: *** ***
ATTN:*** ***
Dear ***;
In regards to the above referenced complaint, we submit the following:
1. As is disclosed in the “Application for Coverage” (for the *** Care Maintenance Contract), American *** Finance Corporation “…..will arrange for the payment of covered services described herein to PARTICIPATING DEALER…” *** *** is a “Participating Dealer”We do not know whether or not “*** *** ***” is a “Participating Dealer”
2. It is not the policy of *** *** to inform a customer that the contract would be “honored at all *** dealerships”
3. If the customer desires, we are able to provide the services as stated in the contract
Thank you for your time in this matter
*** ***, C.F.O
*** Automotive Group
*** *** ***, ***, PA ***
P: ###-###-#### | F: ###-###-####
***
***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I would like to see proof that the extended warranty was refunded. Steve B[redacted] spoke to my wife but not to me. I left him a voice message asking for follow up. I explained that I could be reached on my cellular phone. 
Regards,
[redacted]

Dear [redacted],In reference to complaint from [redacted], ID #[redacted].We were able to help [redacted] by trading her into another vehicle on August 30th, 2014. It was unfortunate that the first vehicle had so many problems arise. [redacted] should not have any further issues with...

Apple Chevrolet.Regards
Steven B
General Manager

Dear [redacted],In reference to complaint from [redacted], ID #[redacted].[redacted] now has the tags needed from the State of New Jersey. Apple provided [redacted] with a vehicle to drive through [redacted] while he was waiting for the tags. Also as a goodwill gesture we...

took care of paying the first months payment because they were unable to drive the vehicle. [redacted] should not have any issues with Apple Chevrolet.Regards,
Steven B 
General Manager

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Dec 28, 2015 at 9:48 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]...

<[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Fri, Dec 25, 2015 at 4:13 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] a hard copy in the mail because my security would not let me open the reply up.  I am satisfied.  Thank you for you help. [redacted]

Dear Revdex.com,On 12/18/2015 at 187987 miles [redacted] requests an oil consumption test to be started on his 2012 [redacted]. With approval from [redacted] of [redacted] America we perform an oil change at no cost.On 1/02/2016 at 189198 miles customer comes in to have oil level...

checked. Oil level was down 1/5 of a quart. [redacted] tolerance for oil consumption is 1/3 of a quart (10.7 oz) in 1200 miles as stated with [redacted] TSB#[redacted] and [redacted]. Vehicle was within the [redacted] guide lines.Thank you,Mike P.Service Manager

11/30/2015To whom it may concern,
This letter is in to response of customers purchases in relation to ID [redacted]. The customer purchased a 2012 [redacted] of 9/15/2015 from Apple [redacted] Subaru. The customer came to the store and looked at a used [redacted] and decided he wanted to...

purchase a used [redacted] from our sister store next door Apple [redacted], The sales person, went to our sister store and brought the car over for him to took at it and he decided to purchase the car. We have to ability to transfer all used inventory between our stores, to accommodate our customers. With any used car that is certified by another manufacture, the car can be sold at another location but cannot be sold as a certified used car by a different manufacture at a different location, This was explained to the customer attire of delivery. He never signed any type of certified warranty paper work. The customer was offered an extended warranty and gap insurance to purchase and he choose to do so. The extended warranty and gap insurance was fully explained and disclosed to the customer at time of delivery.Of approximately on 10/05/2015, the customer car he into the store and stated he was never told about the car he purchased would not be [redacted] certified, He spoke with his sales consultant and the finance manager that completed his paperwork on the date of the safe. Both of whom attempted to explain to him, that is was already explained to him that the [redacted] he purchased could not have beer sold as a certified init once it care over to Apple [redacted] Subaru and that he was offered an extended warranty and gap which he purchased the day of the original transaction. It was explained to him that he could cancel either one or both of those products if he wished and he declined because he wanted to keep his coverage and he understood the extended warranty covered more items than the certified warranty would have any way.
On November 20, 2015 the customer contacted myself and he stated that his concerns about his car being a certified car on Apple [redacted]'s lot, and not being certified once sold at Apple [redacted] Subaru. listened to his concerns and explained to him again that the vehicle cannot be sold as a certified car at another location. explained to him that extended warranty and gap insurance were optional products he purchased and they could be cancelled, he stated he did want to keep both of those products. The customer asked if there was any way to certify the car he bought again, and told him again the only way he can purchase a certified [redacted] is to buy it from our Apple [redacted] location and if he wish to trade in his car and purchase a certified [redacted] would assist him to do that. The customer thanked me for offering to assist him but stated he wanted to keep his current vehicle. asked the customer if there was anything else I could do to assist him and he stated he would let me know if he reed anything in the future.
Please feel free to contact myself directly with any additional questions or concerns.Sincerely,
Rob DGeneral Manager