My iPhone 4S is completely dead because of the software update that was sent by Apple
When Apple sends a software update for its customers, it means that Apple wants to send a positive update so that my device can operate better, but instead the software update has damaged my phone permanently
When I took my iPhone to the Apple Store in Fairview Mall in Toronto, Canada, the Manager in that store ask me to pay $to replace my phoneI informed her that my phone was working perfectly, and because of the software update, now my phone is damaged
So I told her that it is completely unfair for me to pay $for something that is not my fault
Apple has damaged my iPhone, and I am completely disappointed with this company
I've had had an apple account for several years. My husband and I both had apple phones in which we ran our apps and iTunes account. My husband accidently locked out the account. It hadn't been updated in a number of years and we hadn't updated the credit card and we only could answer 1 of their security questions, plus the original rescue email had been closed down years ago. The first phone call verified the identity with the promise to update and change the email so we could password reset. It never happened and then the nightmare of dealing with their robotic scripted customer service began. I've gotten the run around so many times, they ignore the notes on the case and force verification issues over and over again while tweaking the rules. I've had representatives take the personal approach with setting up appointments to call then cancelling their phone calls with me within minutes and refusing to answer my emails. I've finally given up every trying to get my music access back. We had close to a thousand dollars of music on our iTunes that we can reach but not transfer to any other devices. We told them to cancel the account we will go strictly to android devices. Not one person in their customer service can work beyond "the Apple program" to fix issues.
I made an appointment they scheduled me 3 and half hours later I explain the technical difficulties on my iPhone after all that they said my phone wouldn't be done until 8:30 I've been at this store since 2pm didn't leave till the mall closed... Busy place but slow workers
This company does not stand behind its product. They refuse to admit the widespread issues plaguing the 6's. I ended up with 2 defective iPhone 6. One of my employees also had one he purchased himself and returned to store in under two weeks for the same issues. Apple did nothing for me, even taking to one of the top care advisors in California. 5 days before an appointment at their Apple Store (an hour drive from me). Greg S[redacted] told me that yes phone was defective (after 3 hours of diagnostics) and that Best Buy has stock to replace. I told him they don't sell T-Mobile phones, is he sure they have stock. He said yes. Get to Best Buy and no they don't. They can only diagnose - not replace. Apple does not give them replacement stock. Tried calling Greg back at the store and for several hours later. After that I'm told I can drive an hour to the Apple Store and wait for likely hours in hope they can work me in, or give him my cc# and when I send old phone back they will refund - which will also take til the end of next week to get! All of this for them to only replace "like for like" so another 6 that most likely has the same issues I am having now. I was not asking to upgrade, I don't want any 6 and I don't want a 7. Told me I could pick from one of those options or nothing they can do, the 6+ and 6s have recalls, not mine. As a construction business it is critical that I have working phones, phones don't work means it's costing me time and money. Apple does not understand this! He was very shocked to hear what their rating is on here and the 81% negative on the Revdex.com for products and service. T-Mobile store was limited on what they can do because of apple's policy, and Apple does not care about the hassle they cause the consumer. In the end, T-Mobile business care saved the day and took the defective phones back and got me 5s. T-Mobile told me they get dozens of calls for issues with these phones, but Apple says "it's a small vocal group". This will be the last time I ever purchase an apple product.
I have always been a huge fan of Apple, its products and most importantly its amazing customer's service that made all the difference.
Lately, I have been experiencing horrible service from Apple stores with a huge reluctance to replacing any of their defective items. It is almost impossible to have walk-in appointments. The standard now is the long wait "in hours" if I attempt to make an online appointment, the next availability will be in a week or more!!! This is ridiculous.
In addition, when I finally reach any of the "Genius bar" people, it is impossible to get the problem fixed right away, even the simplest one like my watch bad after a couple of months failed to click or remain attached to my watch!! A simple exchange would have saved everyone's time and money!! But, it seems that Apple has become very cheap to replace any of its products or entertain its customers!!!
What used to make Apple a great company is the outstanding customer service that came with every item I buy either online or from the stores. Selling a nice looking watch, phone, computer, or anything won't make a good company. Only its customer service! Apple store in Boston, MA employees are now very arrogant and hard to reach out to. I am truly disappointed in my beloved company! I used to brag about Apple's customer service among my friends wherever I go. I almost converted every one of my friends to own an Apple product and I am always the pointed person to ask for help or advice regarding any of the Apple products. Now my friends couldn't believe me when I say that I don't like Apple anymore. I wouldn't recommend Apple product to anyone as I wouldn't want to be blamed if they received a bad experienced.
I am truly sorry!!
Sincerely
A Former Apple Fan
I've found my Apple products to be a lot better than what else is out there. It's very rare I have an issue at all.
That's not to say throughout the years I haven't had an issue here or there on a phone or computer-- but what I can say is that Apple Care and retail store folks have ALWAYS been a lot more helpful and customer service friendly than 90% of the other companies I've worked with.
I am taking this time to write about the problems I have had personally with Apple and my AppleID. I am writing this to tell Apple customers to beware and be careful with your Apple ID and that identity theft is real and happened to me and Apple did very little to help me, saying they could not identify me after someone hijacked my account and added new security questions and all. Be careful with Apple. On Sept. 22, 2016 I received three emails from Apple saying that my AppleID had some changes made, things like my name, credit card, and address. Another email this same day said my date of birth and security questions and answers were changed. Then a third email was about a purchase from Small Fry in the Apple App store. I called Apple and they said they could not verify my identity and would not be able to do anything. Then on Sept. 26, 2016 I received a receipt from Apple for my AppleID for a purchase at the Apple App Store for Small Fry 2000 Clam Pack for 99cents. It shows my name and old address from almost two years ago where I lived and a credit card saying Visa with the last for digits. I called Apple again having them call me and using their security. They walked me through some procedures and we could not change the security questions or reset them. They said they could not verify my identity and could not help me. It appears that someone has hijacked my AppleID and stolen it and I am not able to access it and Apple will not even help me with this matter. Someone is using my Apple ID without my consent, I brought this matter to Apple twice and they will not help me. Now I have to put a Fraud Alert on my credit, call the Fair Trade Commission, and [redacted] My AppleID uses my [redacted] email address, so I am wondering with this breach of [redacted] emails last week if someone got in and saw I had an AppleID and tried to get in and change all by doing password and security question resets so to get access to my AppleID. I am left to fend for myself as Apple will not help me. What do I have to do? Go to the police and file a report? I wonder if this was a bank account and someone did this to one of my online back accounts and stole all my money? I am shocked at Apple and them not taking this matter more seriously and that is why I am writing this. I hope it can help others, Apple, and our government. It is alarming that Apple cannot do more to verify that this Apple ID account is mine. Why would I have that email now for like almost 20 years? I would like to request help from Apple and our Government and perhaps I need legal representation to address this matter. It is very scary in an age of identity theft and fraud that goes on all over. How do I know if someone received a solicitation for a credit card at my old address and someone opened up an account using my credit information and got a new card making illegal purchases from that old address? I am dumbfounded by this entire matter with Apple and my AppleID that has been stolen and I cannot access it. It is very disturbing and I do not know what I can do? Please help, does this happen to a lot of people? Apple has disappointed me in how they are handling this matter and people need to know this about them. Now I understand why they have a C rating on the Revdex.com. We all need to think twice before believing in Apple to protect their customers and their AppleID's. I hope by writing this, it can address my issue and also share with others who may confront similar dilemmas with Apple. I am not at all impressed with their support or lack of help with this serious matter, the general public needs to know the truth. I hope this can help them to improve their services for their customers.
I purchased Mac book pro, It is defective ,I have "color wheel" appears all the time since I bought it, was not able to return it because I had family emergency for couple of months.It was sent for repair twice & trouble shooting for hrs.,called headquarter & email Mr.Cook.They will not& cannot fix it. it is still within the warrantee. I was forced to buy 3 yrs. warrantee out of fear,that it will break down out of warrantee. This company is big hype, brutal& ,that is how they became rich,you do not hear about people like me because they bury them. I have no one to complain to,I am not heard.SHAME ON YOU APPLE.
I was just in the Apple Store at Polaris mall in Columbus Ohio. I have a new iPhone 6s. I have 7 other Apple products. I went because the phone was not working properly. I explained to Caroline , the staff assigned to me and my Daughter, all the efforts I had made to fix it and suggested it might be the phone itself . Caroline said pointedly that I was incorrect but she would go in the back and"check with someone. In about 5 min she came back and said she did not appreciate the way I was "coming at her"? My Daughter and I looked at each other because neither one of us had said anything to her at all .then she said it would be a good idea for someone else to help me I said good idea. Because she didn't even understand the talk to text issue I was having.
This person should not be waiting on customers .I have been in business for 50 yrs and I wouldn't hire this person to do anything at all especially y with people. Worst customer service ever !
The employees at the Temecula, CA Apple Store are incredibly helpful. I'd like to especially thank [redacted] (the store manager) and [redacted] (he says he's the only one there). They made an incredibly poor experience with an Authorized Dealer, [redacted], turn out much, much better than I could've hoped. They went above and beyond to try and get me a working computer back in my hands as fast as possible. It was greatly appreciated!!!!!!
I'm not sure if anyone reads these, but if they do, and I could do better writing someone else, please let me know. I'd like to make sure these guys get the kudos they deserve!!
Apple I-phone 6 failed to power on after only eighteen months of use through no fault of owner. The phone simply failed to power on and customer was forced to purchase a new Apple I-phone 6 for $299.00 plus tax. The Apple Store and Apple Corporate refused to refund the cost of the replacement phone. Both the Store and Corporate also refused to disclose inspection results of the phone as to why it failed to power on.
The original I-phone 6 obviously had a defect and shouldn't have failed to operate!
An Apple glitch locked me out of my iCloud account, including email and all location services, and left my business crippled. Apple's "security measures" are a joke and not at all consumer friendly. Even after verifying my identity several times, representatives could not (or would not) unlock access for me. Though the underlying issue has been resolved, I cannot say that it was done so to my complete satisfaction. In all, I lost three work days due to the lockout of my account, including lost time and wages as well as future work that was dependent upon my response during that time. What I was told would be 24 hours by Apple initially, turned into closer to sixty due to incorrect data entry by Apple representatives. I was only able to gain access after several hours on the phone, and blasting their corporate emails and phone lines for three days. I expressed my displeasure with the handling of this incident directly with Apple corporate, and received several apologies, but nothing beyond words. The matter is closed, but I am not completely satisfied with the way it was handled by Apple or the measures that I had to use to get a response from them.
I made the unfortunate mistake of choosing an iPhone. Actually, I ended up with an iPhone after an Verizon associate lied to me about availability, but I posted that story to the complaints section.
Anyway, after recieving the phone, I was immediatly bombarded by personal questions, full legal name, credit card number, home address, basically everything but my SSN, and blood type. I have always heard people trust Apple security, so I went alog with it. Now I have an iTunes account. This account I did not want, and was basically coerced into creating without full disclosure is now the property of Apple, and cannot be deleted. Ever. By anyone. Ever...
For about the first 8 months the phone worked. Trouble was that with the $50 case on the $400 "phone" making a call was physically painful due to the edge cutting into my ear. Another non-refundable case later, and I could use the phone long enough for a call. The new, non cutting, case was much softer though, but the itically designed glass phone was now at risk just being in my pocket, let along being used.
After that first 8 months, the phone would crash randomly, and battery life dropped a few minuts per day. Oddly enough, these problems started about a week AFTER the new *free* iOS update was released. They were also all fixed the moment the update was installed. Hmmm...
With the 8.4 update (I was on 7.something) the battery improved like I said, but launching anything too 5X as long. And by anything, I mean the calculator, and addressbook. The phone became so slow I could barely use it. After a complete wipe, and reinstall of everything (including the base OS, and firmware, all performed by a professional Apple technician) the phone got only slightly faster, but the battery began failing again.
With the release of OS 9.whatever the phone is now so full of crap I will never use, and do NOT want CLUTTERING my phone I have a 3 page folder called "bloat ware." The phone is constantly nagging me to share acess with everthing, with everyone. It now crahes atleast twice a day, and drops calls randomly. When I answer it rings 2-3 more times even though I can hear the person who called. "Background refreshing" consumes 60% of my battery with it just sitting in my pocket for 10 hours. I can put it in "low power mode" now, but then its actually less useful that a feature phone. Problem is, low power automatically turnes off every day when it charges. It is also still excruciatingly slow, and the touch screen is becoming non responsive.
Now, before someone blames my bad battery, and slow performance on apps:
I have Pandora, that I cannot use since the new OS is so slow my Pioneer sterio times out the connection before it can enter Pandora mode. It always ends up playing some U2 song, that I can't delete, because Apple says I like U2. I don't even like "New Years Day," why would I care about "End of California?"
I have Family Guy: The Quest for Stuff, that takes 3 minuts to load, but keeps me from playing "will it blend?" with the (explicative) phone.
I have weather, backgound refresh is off, takes 2-3 minuts to give me the forecast.
That is it, everything else came packeged with the unit, and is completerly non deletable, because Apple knows what I want, even if I don't.
At the end of it all, I will NEVER own, use, touch, or acknowlege the existance of Apple ever again. I wash my hands of them completely, and warn anyone who will listen to stay far, far away.
I hate hate hate Apple . I have an iPad mini, iPad and two iPhones . It has been pure hell. My business had relied on the iPad and it communicates with none of my printers so my customers get no receipts etc. our phones lose service always. Hate them!!
I purchased an iwatch as a present. There was a mistake in the shipping address. The company delivered the package to the billing address creating an immesurable amount of unneccsary problems for me. When I tried to contact Apple, it is impossible to reach anyone responsible for anything. People give you links to leave feedback no one ever responds too. It use to be that you paid a lot of money to get great customer service and innovative products. Now its just pick you for all your change, while incompetently handling your request from china.
I used to be an Apple enthusiast but now I really can't stand them. I got a macbook pro a year ago. It has never worked right. I also got apple care (together I paid over 2k). Apple care has been useless. First time, was pawned off on Genius bar.
Called again and got another Senior Supervisor who said he really wanted to help me. He gave me some program to run when my computer froze (it will not shut down or restart about 75% of the time). I did what he asked, sent the files which he passed onto engineering who couldn't pinpoint the problem. They suggested deactivating the file sharing option. I was told if it happened again, I should call apple and get a terminal command. When it happened, I called apple and the rep didn't understand the notes. He forwarded me directions with limited direction. I've emailed Apple corporate a few times about my problems and all emails have been ignored. My computer still does not work. It's been a year. They don't seem to care.
The iPhone 7 is the worst purchase I have ever made in my entire life. I have never been so frustrated or dissapointed in an apple product. My phone freezes and crashes non stop multiple times a day. The headphone jack doesn't work and music just blasts from my phone speakers instead of playing from the headphones when they are plugged in.
This is the worst purchase I have ever made and I will never buy another apple product ever again!!
I purchased an ipod nano from this company and have had nothing but issues with it.
It has already been replaced twice for being faulty products. Now the third one they have sent me as a replacement will not charge. I contacted Apple Inc and spoke to Ramero Y[redacted] who refused to have it repaired for me without charging me $65.00.
I asked him how long they expected their product to last and he stated 4- 5 years.
If that is they case they should stand behind them when they don't. When I asked to speak to his supervisor he stated he was the senior supervisor and their was no one higher than him which I could speak with. I am very disappointed in this product, lack or product support, and the customer service I received in regards to this!
I purchased OSX lion for my laptop. The laptop met all the requirements posted on line. When I went to download it said I was missing something and did not download. I called Apple store support and was told there were no refunds. I am locked out of the software site.
Now I am out the money and no software.
I own two Mac laptops and a Mac desktop system. This is no way to treat a customer.
My iPhone 4S is completely dead because of the software update that was sent by Apple
When Apple sends a software update for its customers, it means that Apple wants to send a positive update so that my device can operate better, but instead the software update has damaged my phone permanently
When I took my iPhone to the Apple Store in Fairview Mall in Toronto, Canada, the Manager in that store ask me to pay $to replace my phoneI informed her that my phone was working perfectly, and because of the software update, now my phone is damaged
So I told her that it is completely unfair for me to pay $for something that is not my fault
Apple has damaged my iPhone, and I am completely disappointed with this company
Technical support hung up on me,despite my courtesy and patiencewhat is there more to say?
I've had had an apple account for several years. My husband and I both had apple phones in which we ran our apps and iTunes account. My husband accidently locked out the account. It hadn't been updated in a number of years and we hadn't updated the credit card and we only could answer 1 of their security questions, plus the original rescue email had been closed down years ago. The first phone call verified the identity with the promise to update and change the email so we could password reset. It never happened and then the nightmare of dealing with their robotic scripted customer service began. I've gotten the run around so many times, they ignore the notes on the case and force verification issues over and over again while tweaking the rules. I've had representatives take the personal approach with setting up appointments to call then cancelling their phone calls with me within minutes and refusing to answer my emails. I've finally given up every trying to get my music access back. We had close to a thousand dollars of music on our iTunes that we can reach but not transfer to any other devices. We told them to cancel the account we will go strictly to android devices. Not one person in their customer service can work beyond "the Apple program" to fix issues.
I made an appointment they scheduled me 3 and half hours later I explain the technical difficulties on my iPhone after all that they said my phone wouldn't be done until 8:30 I've been at this store since 2pm didn't leave till the mall closed... Busy place but slow workers
This company does not stand behind its product. They refuse to admit the widespread issues plaguing the 6's. I ended up with 2 defective iPhone 6. One of my employees also had one he purchased himself and returned to store in under two weeks for the same issues. Apple did nothing for me, even taking to one of the top care advisors in California. 5 days before an appointment at their Apple Store (an hour drive from me). Greg S[redacted] told me that yes phone was defective (after 3 hours of diagnostics) and that Best Buy has stock to replace. I told him they don't sell T-Mobile phones, is he sure they have stock. He said yes. Get to Best Buy and no they don't. They can only diagnose - not replace. Apple does not give them replacement stock. Tried calling Greg back at the store and for several hours later. After that I'm told I can drive an hour to the Apple Store and wait for likely hours in hope they can work me in, or give him my cc# and when I send old phone back they will refund - which will also take til the end of next week to get! All of this for them to only replace "like for like" so another 6 that most likely has the same issues I am having now. I was not asking to upgrade, I don't want any 6 and I don't want a 7. Told me I could pick from one of those options or nothing they can do, the 6+ and 6s have recalls, not mine. As a construction business it is critical that I have working phones, phones don't work means it's costing me time and money. Apple does not understand this! He was very shocked to hear what their rating is on here and the 81% negative on the Revdex.com for products and service. T-Mobile store was limited on what they can do because of apple's policy, and Apple does not care about the hassle they cause the consumer. In the end, T-Mobile business care saved the day and took the defective phones back and got me 5s. T-Mobile told me they get dozens of calls for issues with these phones, but Apple says "it's a small vocal group". This will be the last time I ever purchase an apple product.
Dear Sir/Madam,
I have always been a huge fan of Apple, its products and most importantly its amazing customer's service that made all the difference.
Lately, I have been experiencing horrible service from Apple stores with a huge reluctance to replacing any of their defective items. It is almost impossible to have walk-in appointments. The standard now is the long wait "in hours" if I attempt to make an online appointment, the next availability will be in a week or more!!! This is ridiculous.
In addition, when I finally reach any of the "Genius bar" people, it is impossible to get the problem fixed right away, even the simplest one like my watch bad after a couple of months failed to click or remain attached to my watch!! A simple exchange would have saved everyone's time and money!! But, it seems that Apple has become very cheap to replace any of its products or entertain its customers!!!
What used to make Apple a great company is the outstanding customer service that came with every item I buy either online or from the stores. Selling a nice looking watch, phone, computer, or anything won't make a good company. Only its customer service! Apple store in Boston, MA employees are now very arrogant and hard to reach out to. I am truly disappointed in my beloved company! I used to brag about Apple's customer service among my friends wherever I go. I almost converted every one of my friends to own an Apple product and I am always the pointed person to ask for help or advice regarding any of the Apple products. Now my friends couldn't believe me when I say that I don't like Apple anymore. I wouldn't recommend Apple product to anyone as I wouldn't want to be blamed if they received a bad experienced.
I am truly sorry!!
Sincerely
A Former Apple Fan
I've found my Apple products to be a lot better than what else is out there. It's very rare I have an issue at all.
That's not to say throughout the years I haven't had an issue here or there on a phone or computer-- but what I can say is that Apple Care and retail store folks have ALWAYS been a lot more helpful and customer service friendly than 90% of the other companies I've worked with.
I am taking this time to write about the problems I have had personally with Apple and my AppleID. I am writing this to tell Apple customers to beware and be careful with your Apple ID and that identity theft is real and happened to me and Apple did very little to help me, saying they could not identify me after someone hijacked my account and added new security questions and all. Be careful with Apple. On Sept. 22, 2016 I received three emails from Apple saying that my AppleID had some changes made, things like my name, credit card, and address. Another email this same day said my date of birth and security questions and answers were changed. Then a third email was about a purchase from Small Fry in the Apple App store. I called Apple and they said they could not verify my identity and would not be able to do anything. Then on Sept. 26, 2016 I received a receipt from Apple for my AppleID for a purchase at the Apple App Store for Small Fry 2000 Clam Pack for 99cents. It shows my name and old address from almost two years ago where I lived and a credit card saying Visa with the last for digits. I called Apple again having them call me and using their security. They walked me through some procedures and we could not change the security questions or reset them. They said they could not verify my identity and could not help me. It appears that someone has hijacked my AppleID and stolen it and I am not able to access it and Apple will not even help me with this matter. Someone is using my Apple ID without my consent, I brought this matter to Apple twice and they will not help me. Now I have to put a Fraud Alert on my credit, call the Fair Trade Commission, and [redacted] My AppleID uses my [redacted] email address, so I am wondering with this breach of [redacted] emails last week if someone got in and saw I had an AppleID and tried to get in and change all by doing password and security question resets so to get access to my AppleID. I am left to fend for myself as Apple will not help me. What do I have to do? Go to the police and file a report? I wonder if this was a bank account and someone did this to one of my online back accounts and stole all my money? I am shocked at Apple and them not taking this matter more seriously and that is why I am writing this. I hope it can help others, Apple, and our government. It is alarming that Apple cannot do more to verify that this Apple ID account is mine. Why would I have that email now for like almost 20 years? I would like to request help from Apple and our Government and perhaps I need legal representation to address this matter. It is very scary in an age of identity theft and fraud that goes on all over. How do I know if someone received a solicitation for a credit card at my old address and someone opened up an account using my credit information and got a new card making illegal purchases from that old address? I am dumbfounded by this entire matter with Apple and my AppleID that has been stolen and I cannot access it. It is very disturbing and I do not know what I can do? Please help, does this happen to a lot of people? Apple has disappointed me in how they are handling this matter and people need to know this about them. Now I understand why they have a C rating on the Revdex.com. We all need to think twice before believing in Apple to protect their customers and their AppleID's. I hope by writing this, it can address my issue and also share with others who may confront similar dilemmas with Apple. I am not at all impressed with their support or lack of help with this serious matter, the general public needs to know the truth. I hope this can help them to improve their services for their customers.
I purchased Mac book pro, It is defective ,I have "color wheel" appears all the time since I bought it, was not able to return it because I had family emergency for couple of months.It was sent for repair twice & trouble shooting for hrs.,called headquarter & email Mr.Cook.They will not& cannot fix it. it is still within the warrantee. I was forced to buy 3 yrs. warrantee out of fear,that it will break down out of warrantee. This company is big hype, brutal& ,that is how they became rich,you do not hear about people like me because they bury them. I have no one to complain to,I am not heard.SHAME ON YOU APPLE.
I was just in the Apple Store at Polaris mall in Columbus Ohio. I have a new iPhone 6s. I have 7 other Apple products. I went because the phone was not working properly. I explained to Caroline , the staff assigned to me and my Daughter, all the efforts I had made to fix it and suggested it might be the phone itself . Caroline said pointedly that I was incorrect but she would go in the back and"check with someone. In about 5 min she came back and said she did not appreciate the way I was "coming at her"? My Daughter and I looked at each other because neither one of us had said anything to her at all .then she said it would be a good idea for someone else to help me I said good idea. Because she didn't even understand the talk to text issue I was having.
This person should not be waiting on customers .I have been in business for 50 yrs and I wouldn't hire this person to do anything at all especially y with people. Worst customer service ever !
The employees at the Temecula, CA Apple Store are incredibly helpful. I'd like to especially thank [redacted] (the store manager) and [redacted] (he says he's the only one there). They made an incredibly poor experience with an Authorized Dealer, [redacted], turn out much, much better than I could've hoped. They went above and beyond to try and get me a working computer back in my hands as fast as possible. It was greatly appreciated!!!!!!
I'm not sure if anyone reads these, but if they do, and I could do better writing someone else, please let me know. I'd like to make sure these guys get the kudos they deserve!!
Apple I-phone 6 failed to power on after only eighteen months of use through no fault of owner. The phone simply failed to power on and customer was forced to purchase a new Apple I-phone 6 for $299.00 plus tax. The Apple Store and Apple Corporate refused to refund the cost of the replacement phone. Both the Store and Corporate also refused to disclose inspection results of the phone as to why it failed to power on.
The original I-phone 6 obviously had a defect and shouldn't have failed to operate!
An Apple glitch locked me out of my iCloud account, including email and all location services, and left my business crippled. Apple's "security measures" are a joke and not at all consumer friendly. Even after verifying my identity several times, representatives could not (or would not) unlock access for me. Though the underlying issue has been resolved, I cannot say that it was done so to my complete satisfaction. In all, I lost three work days due to the lockout of my account, including lost time and wages as well as future work that was dependent upon my response during that time. What I was told would be 24 hours by Apple initially, turned into closer to sixty due to incorrect data entry by Apple representatives. I was only able to gain access after several hours on the phone, and blasting their corporate emails and phone lines for three days. I expressed my displeasure with the handling of this incident directly with Apple corporate, and received several apologies, but nothing beyond words. The matter is closed, but I am not completely satisfied with the way it was handled by Apple or the measures that I had to use to get a response from them.
I made the unfortunate mistake of choosing an iPhone. Actually, I ended up with an iPhone after an Verizon associate lied to me about availability, but I posted that story to the complaints section.
tically designed glass phone was now at risk just being in my pocket, let along being used.
Anyway, after recieving the phone, I was immediatly bombarded by personal questions, full legal name, credit card number, home address, basically everything but my SSN, and blood type. I have always heard people trust Apple security, so I went alog with it. Now I have an iTunes account. This account I did not want, and was basically coerced into creating without full disclosure is now the property of Apple, and cannot be deleted. Ever. By anyone. Ever...
For about the first 8 months the phone worked. Trouble was that with the $50 case on the $400 "phone" making a call was physically painful due to the edge cutting into my ear. Another non-refundable case later, and I could use the phone long enough for a call. The new, non cutting, case was much softer though, but the i
After that first 8 months, the phone would crash randomly, and battery life dropped a few minuts per day. Oddly enough, these problems started about a week AFTER the new *free* iOS update was released. They were also all fixed the moment the update was installed. Hmmm...
With the 8.4 update (I was on 7.something) the battery improved like I said, but launching anything too 5X as long. And by anything, I mean the calculator, and addressbook. The phone became so slow I could barely use it. After a complete wipe, and reinstall of everything (including the base OS, and firmware, all performed by a professional Apple technician) the phone got only slightly faster, but the battery began failing again.
With the release of OS 9.whatever the phone is now so full of crap I will never use, and do NOT want CLUTTERING my phone I have a 3 page folder called "bloat ware." The phone is constantly nagging me to share acess with everthing, with everyone. It now crahes atleast twice a day, and drops calls randomly. When I answer it rings 2-3 more times even though I can hear the person who called. "Background refreshing" consumes 60% of my battery with it just sitting in my pocket for 10 hours. I can put it in "low power mode" now, but then its actually less useful that a feature phone. Problem is, low power automatically turnes off every day when it charges. It is also still excruciatingly slow, and the touch screen is becoming non responsive.
Now, before someone blames my bad battery, and slow performance on apps:
I have Pandora, that I cannot use since the new OS is so slow my Pioneer sterio times out the connection before it can enter Pandora mode. It always ends up playing some U2 song, that I can't delete, because Apple says I like U2. I don't even like "New Years Day," why would I care about "End of California?"
I have Family Guy: The Quest for Stuff, that takes 3 minuts to load, but keeps me from playing "will it blend?" with the (explicative) phone.
I have weather, backgound refresh is off, takes 2-3 minuts to give me the forecast.
That is it, everything else came packeged with the unit, and is completerly non deletable, because Apple knows what I want, even if I don't.
At the end of it all, I will NEVER own, use, touch, or acknowlege the existance of Apple ever again. I wash my hands of them completely, and warn anyone who will listen to stay far, far away.
I hate hate hate Apple . I have an iPad mini, iPad and two iPhones . It has been pure hell. My business had relied on the iPad and it communicates with none of my printers so my customers get no receipts etc. our phones lose service always. Hate them!!
I purchased an iwatch as a present. There was a mistake in the shipping address. The company delivered the package to the billing address creating an immesurable amount of unneccsary problems for me. When I tried to contact Apple, it is impossible to reach anyone responsible for anything. People give you links to leave feedback no one ever responds too. It use to be that you paid a lot of money to get great customer service and innovative products. Now its just pick you for all your change, while incompetently handling your request from china.
I used to be an Apple enthusiast but now I really can't stand them. I got a macbook pro a year ago. It has never worked right. I also got apple care (together I paid over 2k). Apple care has been useless. First time, was pawned off on Genius bar.
Called again and got another Senior Supervisor who said he really wanted to help me. He gave me some program to run when my computer froze (it will not shut down or restart about 75% of the time). I did what he asked, sent the files which he passed onto engineering who couldn't pinpoint the problem. They suggested deactivating the file sharing option. I was told if it happened again, I should call apple and get a terminal command. When it happened, I called apple and the rep didn't understand the notes. He forwarded me directions with limited direction. I've emailed Apple corporate a few times about my problems and all emails have been ignored. My computer still does not work. It's been a year. They don't seem to care.
The iPhone 7 is the worst purchase I have ever made in my entire life. I have never been so frustrated or dissapointed in an apple product. My phone freezes and crashes non stop multiple times a day. The headphone jack doesn't work and music just blasts from my phone speakers instead of playing from the headphones when they are plugged in.
This is the worst purchase I have ever made and I will never buy another apple product ever again!!
DO NOT BUY THE IPHONE 7 IT IS TERRIBLE
I purchased an ipod nano from this company and have had nothing but issues with it.
It has already been replaced twice for being faulty products. Now the third one they have sent me as a replacement will not charge. I contacted Apple Inc and spoke to Ramero Y[redacted] who refused to have it repaired for me without charging me $65.00.
I asked him how long they expected their product to last and he stated 4- 5 years.
If that is they case they should stand behind them when they don't. When I asked to speak to his supervisor he stated he was the senior supervisor and their was no one higher than him which I could speak with. I am very disappointed in this product, lack or product support, and the customer service I received in regards to this!
I purchased OSX lion for my laptop. The laptop met all the requirements posted on line. When I went to download it said I was missing something and did not download. I called Apple store support and was told there were no refunds. I am locked out of the software site.
Now I am out the money and no software.
I own two Mac laptops and a Mac desktop system. This is no way to treat a customer.