Apple Recovery

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.There may have been other collection agencies over the past years that have called me, but the point is, if the debt gets sold off to another company to retrieve, the notes should go with them and there should be no calls made to the parties that have requested the collection companies to do soI accept the fact that the calls may not all have been from Apple, but regardless they keep comingAnd they need to stopIf no further calls come to me in regards to this collection, I consider that a win finally for me after yearsIf any further calls come to me in regards to this collection, I will not hesitate to report it again.Regards, [redacted] ***

I have had the opportunity to review the complaint filed by Ms [redacted] Based on the information she has supplied we have no record of ###-###-#### as being called from our officeI have also looked for a call made to an “ [redacted] ” and found no record of such person Apple Recovery takes complaints very seriously and will investigate all allegations from the number of calls to listening to the recordingsWithout know what number was called I can’t investigate if there was any wrongdoing on Apple Recovery’s partI would ask that the consumer supply the phone that was call times so I may pull the recordings and determine the number of calls that were made Apple Recovery is very concerned with Identity theft as wellNo rep that is employed by Apple Recovery will request a full Social Security number, they would have asked for the last fourWhen someone Social Security matches, our company requires one additional verification and that normally is the addressBut again, without the phone number that was called I can’t determine what happen on this call I would ask that the consumer please supply the number that was called times so we may investigate and listen to the actual call to determine what action needs to be takenI will be more then happen to turn over the phone logs as well as our recording to the Revdex.com to ensure a complete investigation has been done I would like to apologize in advance for the inconvenience this has caused and want to ensure Ms [redacted] and the Revdex.com we will take the appropriate disciplinary once a complete investigation has been completed If you have any question or if Ms [redacted] would like to contact me directly at ###-###-#### [redacted] Vice President of Operations

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

I have had the opportunity to review this complaintFirst of all, had we know the consumer had passed away; we would have never called the number on the file. All calls into or out of our office are recordedEvery call that is made is documented by the system and the employees
have no control over if they are going to document a call or notWhy this is important is I have attached a call log that shows two messages that were left on *** *** phone number ###-###-####At NO time have we had a conversation with Mr*** nor was he told by anyone in this office he was going to be call timesI would like to point out the account in question was assigned to our office on August 31, (days ago)There is no way our office had called Mr*** for months as set forth in the complaint
Apple recovery takes complaints very seriouslyI have removed the number in question and no further calls will be made to Mr*** number
If you have any questions, feel free to contact me at the numbers below
*** ***
Vice President of Operations
Apple Recovery, LLC

To whom it may concern:This account in question was assigned to Apple Recovery on October13, Our first and only contact with the consumer was on October 17,2014.During this conversation the consumer stated this account is fraud and shewould fax all information over on October 20, To date
we have received neitherdocumentation nor a courtesy call backIn reviewing the complaint with myclient they were not aware of anything being filed with any government agencyWe have since closed this account and returned it back toour client While I do appreciate the consumer stating in her complaint thatthe rep was not rude, our policy is to follows the FDCPAIf a consumer has a disputewe stop all collection activity and investigateIt is unfortunate the consumerdid not allow us the opportunity to resolve her account for herI wouldsuggest she contact the original creditor in this matter since we have closedthis file and sent it back to our client. *** ***Vice President of OperationsApple Recovery, LLC*** ** *** *** *** ***
*** ** ***
*** *** *** ***
*** *** *** *** *** ***

September 4,
To whom it may concern:
I have taken the opportunity to investigate this complaint to the fullestI would like to also point out that all complaints that are made against Apple Recovery are taken very seriouslyI would like to address the allegation in
this complaint
There were three out bound phone calls to the number ###-###-####I have attached a report from our phone system showing three outbound callsAll three resulted in a recorder coming on and Apple recovery employees leaving a message. At no time did any employee talk to a live personI do show one inbound call in which the call lasted about secondsI have attached a copy of the recording for your reviewAs you will hear, the gentleman who called in asked for the name of the company in which Mr*** *** gave him Apple RecoveryThe gentleman did not ask to have the number removedSince there was no request to remove his number, the number was not removed until we received this complaint
While I do apologize for the inconvenience this may have caused, Apple recovery finds no merit in this complaintI do assure you the number has been removed as of the date of this response
If you have any questions or concerns, please feel free to contact me directly at ###-###-####
*** ***
Vice President of Operations
Apple Recovery, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.There may have been other collection agencies over the past 4 years that have called me, but the point is, if the debt gets sold off to another company to retrieve, the notes should go with them and there should be no calls made to the parties that have requested the collection companies to do so. I accept the fact that the calls may not all have been from Apple, but regardless they keep coming. And they need to stop. If no further calls come to me in regards to this collection, I consider that a win finally for me after years. If any further calls come to me in regards to this collection, I will not hesitate to report it again.Regards,[redacted]

I have had the opportunity to review the complaint filed by Ms. [redacted]. Based on the information she has supplied we have no record of ###-###-#### as being called from our office. I have also looked for a call made to an “ [redacted]” and found no record of such person.
Apple...

Recovery takes complaints very seriously and will investigate all allegations from the number of calls to listening to the recordings. Without know what number was called I can’t investigate if there was any wrongdoing on Apple Recovery’s part. I would ask that the consumer supply the phone that was call 16 times so I may pull the recordings and determine the number of calls that were made.
Apple Recovery is very concerned with Identity theft as well. No rep that is employed by Apple Recovery  will request a full Social Security number, they would have asked for the last four. When someone Social Security matches, our company requires one additional verification and that normally is the address. But again, without the phone number that was called I can’t determine what happen on this call.
I would ask that the consumer please supply the number that was called 16 times so we may investigate and listen to the actual call to determine what action needs to be taken. I will be more then happen to turn over the phone logs as well as our recording to the Revdex.com to ensure a complete investigation has been done.
I would like to apologize in advance for the inconvenience this has caused and want to ensure Ms. [redacted] and the Revdex.com we will take the appropriate disciplinary once a complete investigation has been completed.
If you have any question or if Ms. [redacted] would like to contact me directly at ###-###-####
[redacted]
Vice President of Operations

Apple Recovery, LLC. prides itself on working within the laws and regulations that govern our industry as well as any specific state laws where applicable. Additionally, we make every reasonable effort to work with an individual or business that wants to make an effort to resolve a situation where...

we have become involved. Due to the sensitive nature of our business, we cannot get into any specifics on individual cases. We have investigated the situation on our end and we do not believe that our agent acted in any way described in the above review. The above individual is more than welcome to re-contact our office and speak with another representative to see if we can resolve their concern. Based on the information in the review, we have removed the individuals phone number and will not contact them again.Respectfully, Apple Recovery, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have had the opportunity to review the complaint filed by Ms. [redacted]. Based on the information she has supplied we have no record of ###-###-#### as being called from our office. I have also looked for a call made to an “ [redacted]” and found no record of such person....

Apple Recovery takes complaints very seriously and will investigate all allegations from the number of calls to listening to the recordings. Without know what number was called I can’t investigate if there was any wrongdoing on Apple Recovery’s part. I would ask that the consumer supply the phone that was call 16 times so I may pull the recordings and determine the number of calls that were made.

Apple Recovery is very concerned with Identity theft as well. No rep that is employed by Apple Recovery  will request a full Social Security number, they would have asked for the last four. When someone Social Security matches, our company requires one additional verification and that normally is the address. But again, without the phone number that was called I can’t determine what happen on this call.

I would ask that the consumer please supply the number that was called 16 times so we may investigate and listen to the actual call to determine what action needs to be taken. I will be more then happen to turn over the phone logs as well as our recording to the Revdex.com to ensure a complete investigation has been done.

I would like to apologize in advance for the inconvenience this has caused and want to ensure Ms. [redacted] and the Revdex.com we will take the appropriate disciplinary once a complete investigation has been completed.

If you have any question or if Ms. [redacted] would like to contact me directly at ###-###-####[redacted]

Vice President of Operations

Constantly calling and NOT leaving a message! I have no idea why this company is calling me. I am on my phone trying to WORK during the day and this company calls repeatedly with no mention as to why. When answering the phone you get no response just dead air. The only reason I know who it is, is because I googled the damn number. I do not like being harassed by bill collectors who refuse to say why they are calling! If it was legitimate I'm sure you could provide some explanation but my guess is this is a scam.

under no circumstances do I agree with this response there should be a recording of.they are truthfully recording the calls this person that called me was threatening telling me is was going to regret not having time to
hearhim and he could not tell me what this company he was calling me about was ", it's sad that these companies think this practice of threatening is acceptable and praised.  I again am nailing a report with the [redacted] as these practices are illegal had he spoken professionally I doubt you would be getting this complaint. I doubted they'd be honest enough to admit his manurism was unprofessional as they pretty much admit this is how they are trained if they felt no wrong in his call.  I Hank you for addressing my issue and I stand by my disappointment with this companies practice.

Good Morning, Apple Recovery, LLC appreciates the opportunity to respond to the above complaint. Apple Recovery, LLC. prides itself on working within the laws and regulations that govern our industry as well as any specific state laws where applicable. Additionally, we make every...

reasonable effort to work with an individual or business that wants to make an effort to honor their obligations to our clients. We have reviewed the complaint and the true nature of the complaint is that that our representatives wanted to continue to discuss a resolution of the account that we are handling instead of acknowledging this individuals medical issues. Based on the nature of the complaint and the likelihood that we will be unable to resolve this account with this individual, we are ceasing communications with them and will return the account to our client. We will have no further communication with this individual. One point that must be made is that we were attempting to reach this individual on a commercial matter, not consumer. Respectfully, Mike G[redacted]Vice President of OperationsApple Recovery, LLC[redacted]Phoenix, AZ 85044Bus# [redacted]Cell# [redacted][email protected]

To whom it may concern:The phone number in question was supplied to us by the creditor. This is the first time we have heard we are calling a wrong number. Had the consumer called our office and advised us it was the wrong number it would have been removed. We were not given this...

opportunity. I have removed the number at this and no further call will be made to this number.Thank you.

To who it may concern:

Per the consumers request, I have removed her number from the file. I have returned this account back to my client as a refusal to pay. Apple recovery is no longer handling this file.

Should you need any additional information, please contact...

me.

Thank you, 

VP of Operations

To whom it may concern:

I would like to address the consumers concerns. Any e-mail sent to our office unless directed to a personal e-mail will be cc to every executive in the office. I have checked and no e-mail has been received from the consumer. I am not saying she...

did not send one, but we had not received it. I have asked my IT manager to review to ensure we are getting all e-mails. The reason we don’t leave any personal information on her phone is because of privacy. The [redacted] aka the [redacted] prohibits the disclosure of personal information without the express permission from the consumer. Then that permission has to be directed to a third party to whom we can disclose the personal information.  So based on the [redacted] and not receiving an e-mail, no information could have been left on the consumer recorder. 

I would like to address the parent’s number being called. While the number supplied to me by my client or by our vendors I have no idea who these numbers belong to. They are ID as a number the consumer is affiliated with. Once in contact with the concern we verify all phone number on file to ensure they are correct numbers to reach the consumer at. Also at that time, we get express permission to send e-mails to the consumer.

While I understand the consumer frustration with our company, I would like to have the consumer call me directly so I can ensure the removal of the parent’s number and advise her reason for the call.

I would like to apologize to the consumer for the inconvenience this has caused and assure her we are here to work with her on this matter.

Thank you,

VP of Operations

I have had the opportunity to review the complaint filed by Ms. [redacted]. Based on the information she has supplied we have no record of ###-###-#### as being called from our office. I have also looked for a call made to an “ [redacted]” and found no record of such person....

Apple Recovery takes complaints very seriously and will investigate all allegations from the number of calls to listening to the recordings. Without know what number was called I can’t investigate if there was any wrongdoing on Apple Recovery’s part. I would ask that the consumer supply the phone that was call 16 times so I may pull the recordings and determine the number of calls that were made.

Apple Recovery is very concerned with Identity theft as well. No rep that is employed by Apple Recovery  will request a full Social Security number, they would have asked for the last four. When someone Social Security matches, our company requires one additional verification and that normally is the address. But again, without the phone number that was called I can’t determine what happen on this call.

I would ask that the consumer please supply the number that was called 16 times so we may investigate and listen to the actual call to determine what action needs to be taken. I will be more then happen to turn over the phone logs as well as our recording to the Revdex.com to ensure a complete investigation has been done.

I would like to apologize in advance for the inconvenience this has caused and want to ensure Ms. [redacted] and the Revdex.com we will take the appropriate disciplinary once a complete investigation has been completed.

If you have any question or if Ms. [redacted] would like to contact me directly at ###-###-####[redacted]

Vice President of Operations

September 4, 2014

To whom it may concern:

I have taken the opportunity to investigate this complaint to the fullest. I would like to also point out that all complaints that are made against Apple Recovery are taken very seriously. I would like to address the...

allegation in this complaint.

There were three out bound phone calls to the number ###-###-####. I have attached a report from our phone system showing three outbound calls. All three resulted in a recorder coming on and Apple recovery employees leaving a message.  At no time did any employee talk to a live person. I do show one inbound call in which the call lasted about 28 seconds. I have attached a copy of the recording for your review. As you will hear, the gentleman who called in asked for the name of the company in which Mr. [redacted] gave him Apple Recovery. The gentleman did not ask to have the number removed. Since there was no request to remove his number, the number was not removed until we received this complaint.

While I do apologize for the inconvenience this may have caused, Apple recovery finds no merit in this complaint. I do assure you the number has been removed as of the date of this response.

If you have any questions or concerns, please feel free to contact me directly at ###-###-####.[redacted]

Vice President of Operations

Apple Recovery, LLC

I have taken the time to listen to the recording of the call in question. At no time did the rep hung up on anyone. In fact, at the end of the call the rep stated he would try back later and said goodbye. It appears the consumer has no intention of trying to resolve her financial issue. I have...

closed the file and sent it back to my client as a refusal to pay.Thank you, [redacted]VP Operations###-###-####