Appliance Depot

The customer's plus word commentary filters down toShe complained about the dishwasherWe sent a technician to her houseHe waited over minutes for the customer to open the security gateShe never came outHe leftShe paid for a repair person to come outHe charged her $to fix the issueYes the "huge problem" was $AND SHE WOULD NOT HAVE HAD TO PAY THE $IF SHE ALLOWED US TO FIX THE PROBLEMAny scratches in the dishwasher were there at the time she purchased and inspected the USED applianceThe issue that she now states with the refrigerator freezing she now brings up for the first timeIn all of her emails there is no mention of this issue.And because of and 2, she globalizes that "ALL the appliances she bought are junk," and she wants per cent of her money backYet she does not tell you that she saved $6,by buying our USED appliances instead of newThese appliances were not new, so they are not supposed to be per cent of newBut, she did not pay the new price of $10,(see below)She paid $3,Yes, she spent $on her own accord fixing her dishwasherSo, she saved $6,but choose to save $less when she choose to spend $on fixing the dishwasher, and we went out to fix it but she let the repairman wait over minutes at her gate, so he left.electrolux french counterdepth refrigerator,http://www.ajmadison.com/cgi-bin/ajmadison/E23BC78IPS.html?mv_pc=gg...⇄ single oven, http://www.ajmadison.com/b.php/Electrolux%3BWall+Ovens/N~30+4294959960?gclid=Cjw...⇄ microwave,http://www.ajmadison.com/cgi-bin/ajmadison/MBES.html?mv_pc=gg&utm_sour...⇄ dishwasherhttp://www.ajmadison.com/cgi-bin/ajmadison/EDW7505HPS.html?mv_pc=gg&ut...⇄ cooktophttp://www.ajmadison.com/cgi-bin/ajmadison/DCT305SNG.html?mv_pc=gg&utm_so...⇄ paid $3,for $10,(with tax) worth of appliances

We are repairing customer's rangeWe have ordered a control board from Appliance Parts DepotThe board is on back order from the manufacturer If it does not come in the next several weeks we will give the customer a refundIn the meantime we have given the customer a loaner range The customer's receipt says terms of purchase is no refund repair or replacement onlySo we attempted to fix appliance firs, but if unable to fix we will refund Sent via the Samsung Galaxy Note® II, an AT&T 4G LTE smartphone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have NOT agreed to fix anything....After trying AGAIN to reach them...I still can not get anyone to talk to me to fix anything!!! Regards, [redacted] ***r

Our policy is posted in many places on our website as well as the checkout processAs I stated before, you cannot order a product without checking the box that states that you have read, understand and accept the return policyIn the return policy, it clearly states you will need to verify your part numbers with the manufacturer before placing your orderWe have been selling these products for just over years and are always working at perfecting our policy as well as our inventoryWe cannot change how the manufactures list their product numbers and model numbers and because they have multiple variations for the same parts, it is crucial the consumer checks their product numbers with the manufacturer directlyAgain, normally we do not accept returns for electrical productsThey are exchanged based only for the same product numberWe understand that sometimes finding these products can be confusing to the consumer when there are many variations of the same partThis is why we ask customers to check with the manufacturer to receive the correct product numbers and that is why we are willing to accept a return per our return policy with a 30% restocking fee and no refunds on shipping for your order

My boyfriend and I financed a washer, dryer and refrigerator through appliance depot totaling $It has been one month since the purchase and to this day I do not have a working washerFirst the refrigerator was broken within days of purchase, days later the dryer broke and again 4days later the washer brokeEverytime we call we get horrible customer service from the employees, the owner is even worse helpWhen they have sent a repairman out he doesnt show up until 9pm or laterI have children to get into bed, 9pm is unnecessary but I dealt with it to get the appliances fixedYesterday 5/12/we were told the washer would be repaired or replacedI waited until 11pmToday my boyfriend calls and they say they cant be out until tomorrowAt this point I have been without a washer for weeks, having to go to the laundry mat twiceI call to get them out sooner seeing as with a family of laundry piles up quicklyI explained my situation and the manager was of no help, was told the owner wont be in for hrsWhich doesnt particularly matter because the owner never returns a phone callI was put on hold and subsequently hung up onI called back, a new associate answers and again could care less about the needs of my family and how much their company has inconvenienced meI dont have money to spend at the laundrymat seeing as I live paycheck to paycheck and plus they already collected their moneyI need the issue resolved by either a refund on the appliances and financial company or have a working set once and for all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Bruce Love knows the stove cannot be repaired and has stated twice that he will not refund my money until I retract the “negative filings” i.e., complaints I filed against Appliance Depot with the Revdex.com, AZ Attorney General’s Office, Channel News and Angie’s List I will agree to Mr [redacted] demands and remove the complaints, but only after I receive a full refund of $ In addition, if he wants the loaner stove returned, he may arrange to have it picked up within days of my receipt of the full refund amount Regards, [redacted]

BWe were not rudeThe customer believes any response that is not the response he wants is rudeWe picked up the washer and dryer and delivered a loanerbecause customer said that it was making noiseIt was brought back to store and two certified technicians examined the machinesThere was no noiseThere was nothing wrong with machinesIt cost the store $to pick up and check twice the machinesWe asked customer to either have them picked up or pay a nominal fee to redeliverNo damage was done to their property

Delivery was delayed because the client was asked to have certified funds or cash Her initial check would not be negotiated by her bank We offered to deliver the product any time and any day she requested Her claim that we will not service the product in the future is speculative and untrue and hasn't happened She works for the [redacted] and has threatened me with the "the people in high places" she knows I have this tape recorder this conversation and considering giving it to the [redacted] and referring it for prosecution

Customer purchased a washer and dryerThe washer leaked; it was repaired within hours of purchase and delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, my initial check was perfectly fine. I have proof that there was plenty of money in the account to cover the check at that time. I don’t know why the bank wouldn’t cash the check on that date, but as soon as *** notified me on Tuesday, July 22nd, that there was a problem I busted my butt to try to get the cash from my account specifically so that it wouldn’t delay the delivery for the next day, Wednesday, July 23rd. When I told them that I was only able to get $out of the ATM at that time, they told me that they were fine with me giving them the $cash and the rest would be due at the time of delivery. They did not specify at that time that upon delivery the remainder would need to be cash or certified funds. I only found out that they wanted me to pay the delivery driver in cash at 4:30pm on Wednesday, July 30th when their delivery truck driver was already supposedly enroute to my house. When I explained that I would have to stop at the bank to get the cash out they did NOT mention that the driver was going to be making additional stops before getting to my house, they told me he was ON HIS WAY. Again, I busted my butt to accommodate them and their timeline and I was able to get to the bank and then hurry home and was there by 5:30pm fully expecting that the driver would have beaten me to my house and would be in the middle of installing my oven
I bent over backward to try to accommodate *** and his employees so that I could get the oven delivered and installed as quickly as possible. Since I purchased the oven/microwave on July 21st, my family has had to make do without an oven or microwave in our home, that’s going on over a month now. *** stated that they would “deliver the product any time and any day I requested” but I told him that his word and employees word means very little to me since they had two full days to deliver the product and failed to get the items delivered to us when it truly was convenient for me and my husband, especially since I told his salesman *** at the time of purchase that Wednesdays were the only day that we would be available for delivery
I do not trust *** and do not feel comfortable doing business with him at all. He failed to mention that he was recording our phone conversation, which is illegal. He clearly has had shady dealings in the past in order for him to take such actions to try to blackmail his customers. I was and still am in my rights to state that I will bring the police to his place of business, especially because I would be fearful of my safety if I were to go there to try to have a reasonable conversation with that man. I have never in my life been treated with such disrespect and dishonesty and I hope that this complaint will get the point across for future buyers to beware!
Regards,
*** ***

Two banks would not accept customer's check
This is a contract matterReceipt says says "delivery may be extended due to unforeseen events"
We asked to deliver at pm rather than pm the same dayPart of the delay was customer did not have required fundsAnd additionally we offered to deliver anytime any other dayShe wanted a refund of $180, an arbitrary number she picked out, for her to consent to re-deliveryWe said "no."
So there is no contractual deficiency on our partCustomer is without product because she would not accept delivery at pm or reschedule
It is legal to tape a conversationArizona follows the federal standard as a one party state
It is legal for a person to call the police if they feel the need, independent of whether that need truly exists in fact or notIt is her right as a citizen to call I submit customer has no needIn fact she has no need to come to storeShe simply needs to schedule delivery by a driver that is not me, per the terms of the contractSecond this aspect of the issues is civil in nature
However, customer's action is criminalCustomer works for the *** *** ***It is illegal for the customer to threaten the use of her sphere of influence to intimate compliance with their directivesIn this case she expressly said that short of getting $180, she was going to use the threatThat is extortionCustomer threatened private misuse of her association with the *** *** and "knowing people in high places."

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have reviewed the owner,s response However, I am do not accept response This complaint was not filed because of $service call I had to assume It was filed due to the quality of merchandise I paid forOwner has not acknowledged in his response that I traded in in perfect working and cosmetic condition ** *** black cooktop, ** *** Arctic counter depth refrigerator, ** *** dishwasher, ** *** wall ovenEvery item except *** cooktop had an issueI was informed at time of purchase that all appliances were tested and in proper working condition I was also assured that appliances were to be cleaned upon deliveryThey were filthy and each and every item had to be sanitized to get the smell out except for oven and cooktop Owner failed to respond to any of my concerns and was extremely rude to both my husband and I In addition, both the dishwasher and the refrigerator have no serial numbers I contacted *** and was told that it was because these appliances "we're scraped out" I was told that because they are unable to locate by serial number, these products could not be serviced by *** Parts of refrigerator were broken and missingFreezer door does not align resulting in freezer not working properly Water dispenser does not make adequate ice cubes and makes whining noise This refrigerator was not worth this amount of money due to condition The oven door does not fully close, causing oven to make noiseWhen dishwasher was installed we were told it was hard wired This was repaired by us along with the other problems associated with the dishwasher There was a smell that I was never able to remove so I am constantly cleaning Because you really never see the items in the light you don't realize how many scratches and dents are on these appliances The owner of this business assumed no responsible in any of my concerns My biggest complaint was the refrigerator and the dishwasherNo serial numbers and knowing that I was sold scraped out appliances ( according to *** these are products that either can't be fixed or not worth selling due to condition of appliance) I am not surprised with business response as I knew the owner would not assume any responsibility The prices he quoted for all these appliances should represent used working condition, which couldn't be farther from the truth My intent is to focus on the refrigerator and dishwasher I am most concerned about being sold appliances which have no identifiable serial numbers Again, the price per appliances sold by no means represent the condition of what I received Owner did not include appliances he received from me in this equation In addition, the *** microwaved was broken and was not purchased My complaints I did contact him about the refrigerator and was told someone would be scheduled, then told that refrigerator would have to be brought back repairAs for dishwasher repairman On the date of service he was suppose to arrive between and 5pm Called at 8:pm did not speak English gave him gate code but he was unable to understand husband tried to tell him to wait at gate Both husband an I went to gate Contacted him three times on his cell phone Always went to voicemail and message was in SpanishWe were told he left after minutes which was untrueAs far as we know, he didn't wait because within minutes of call, my husband went to gate and no one was there, nor did he answer his call Aside from this entire ordeal, owner failed to provide any assistanceI am prepared to proceed accordinglyRegards,*** ***

Customer is very prolific yet never during her warranty period in all of her emails did she express issues of concern other than the dishwasher. The dishwasher she got repaired for $59.  We sent a repair person but she let him sit at gate because he was[redacted]. Her complaints are all subjective.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Bruce Love knows the stove cannot be repaired and has stated twice that he will not refund my money until I retract the “negative filings” i.e., complaints I filed against Appliance Depot with the Revdex.com, AZ Attorney General’s Office, Channel 12 News and Angie’s List. 
I will agree to Mr. [redacted] demands and remove the complaints, but only after I receive a full refund of $720.00.
In addition, if he wants the loaner stove returned, he may arrange to have it picked up within 7 days of my receipt of the full refund amount.
Regards,
[redacted]

We are repairing customer's range. We have ordered a control board from Appliance Parts Depot. The board is on back order from the manufacturer.  If it does not come in the next several weeks we will give the customer a refund. In the meantime we have given the customer...

a loaner range.
 
The customer's receipt says terms of purchase is no refund repair or replacement only. So we attempted to fix appliance firs, but if unable to fix we will refund.
Sent via the Samsung Galaxy Note® II, an AT&T 4G LTE smartphone

Delivery was delayed because the client was asked to have certified funds or cash.  Her initial check would not be negotiated by her bank.  We offered to deliver the product any time and any day she requested.  Her claim that we will not service the product in the future is...

speculative and untrue and hasn't happened.  She works for the [redacted] and has threatened me with the "the people in high places" she knows.  I have this tape recorder this conversation and considering giving it to the [redacted] and referring it for prosecution.

The customer's 1000 plus word commentary filters down to1. She complained about the dishwasher. We sent a technician to her house. He waited over 30 minutes for the customer to open the security gate. She never came out. He left. She paid for a repair person to come out. He charged her...

$59 to fix the issue. Yes the "huge problem" was $59. AND SHE WOULD NOT HAVE HAD TO PAY THE $59 IF SHE ALLOWED US TO FIX THE PROBLEM. Any scratches in the dishwasher were there at the time she purchased and inspected the USED appliance. 2. The issue that she now states with the refrigerator freezing she now brings up for the first time. In all of her emails there is no mention of this issue.And because of 1. and 2, she globalizes that "ALL the 5 appliances she bought are junk," and she wants 100 per cent of her money back. Yet she does not tell you that she saved $6,659.98 by buying our USED appliances instead of new. These appliances were not new, so they are not supposed to be 100 per cent of new. But, she did not pay the new price of $10,059.98 (see below). She paid $3,400. Yes, she spent $59 on her own accord fixing her dishwasher. So, she saved  $6,659.98 but choose to save $59 less when she choose to spend $59 on fixing the dishwasher, and we went out to fix it but she let the repairman wait over 30 minutes at her gate, so he left.electrolux french counterdepth refrigerator,http://www.ajmadison.com/cgi-bin/ajmadison/E23BC78IPS.html?mv_pc=gg...⇄ single oven, http://www.ajmadison.com/b.php/Electrolux%3BWall+Ovens/N~30+4294959960?gc...⇄ microwave,http://www.ajmadison.com/cgi-bin/ajmadison/MBES.html?mv_pc=gg&utm_...⇄ dishwasherhttp://www.ajmadison.com/cgi-bin/ajmadison/EDW7505HPS.html?mv_pc=gg&am...⇄ cooktophttp://www.ajmadison.com/cgi-bin/ajmadison/DCT305SNG.html?mv_pc=gg&ut...⇄ paid $3,400 for $10,059.98 (with tax) worth of appliances.

BWe were not rude. The customer believes any response that is not the response he wants is rude. We picked up the washer and dryer and delivered a loanerbecause customer said that it was making noise. It was brought back to store and two certified technicians examined the machines. There was no...

noise. There was nothing wrong with machines. It cost the store $100 to pick up and check twice the machines. We asked customer to either have them picked up or pay a nominal fee to redeliver. No damage was done to their property.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
They have NOT agreed to fix anything....After trying AGAIN to reach them...I still can not get anyone to talk to me to fix anything!!! 
Regards,[redacted]r

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have already paid for the [redacted] and Installation at the first place. If they think they have to check the machines why did they not send Repair Tech at our place to check them. Why did they pick up the machines and did not tell us there will be fee. We won't be paying single $ any more as we think we have already paid a lot. Delivery have made damages to the property and this was bought to the attention of business many times and you guys were just neglecting it. If they want they can take their loaner unit and pay us our money back and we all are done. If they want to work out they can either deliver our original purchased washer / dryer in good working condition and pay the repairs.?
Regards,[redacted]