Appliance Recycling Outlet

Complaint: ***I am rejecting this response because: No where does it say partial warranty on my receipt or that it is for repairs onlyI would have accepted a full credit towards a refrigerator when I brought the dryer back but now I won't do business with this company anymorethat is why I want a full refund.Sincerely,*** ***

Complaint: ***
I am rejecting this response because, while it is good that ARO has the refrigerator and is taking care of the purchase, my wife *** and I need to be involved in any remuneration that will happenThough the original purchaser worked with ARO to get the unit initially, it was placed in our house and transferred to our ownership upon closingPlease let me know if ARO has any concerns with this course of action
Sincerely,
*** ***

I recently bought the house listed as the address; it came with a KitchenAid refrigerator that, soon after moving in, broke downUpon looking into getting it repaired, I discovered that the model and serial number had been scratched off due to the refrigerator being out of warranty (and therefore unserviceable by any authorized repair professionals)After learning this, I called the seller of the home, who got in touch with the original suppliers of the refrigerator, Appliance Recycling Outlet (ARO) so they could fix it themselves since they employed the out-of-warranty fix initiallyARO agreed to come take the refrigerator for repairs on 8/5/17, and signed a document stating that as the purpose of their taking the applianceARO's movers showed up in an unmarked orange truck, upon which they loaded the refrigerator after taking it from my garage
After repeated calls to them from our home seller asking about the refrigerator, neither he or I have heard from ARO since they took t

they have a warranty we offered to fix dryer they wanted a full trade in on a refrigerator that is not how it works we offered a partial trade in value we are not refunding
customer that has used the dryer for months? When we give a warranty that means we will fix or replace dryer

we made several delivery attempts if you want us to come echange refer we can do that or pick up and refund your 296.00but I am not giving you an extra Twice we tried to exchange no one answered phone Please let me know to resolve issue Tell us why here

Complaint: ***I am rejecting this response because: No where does it say partial warranty on my receipt or that it is for repairs onlyI would have accepted a full credit towards a refrigerator when I brought the dryer back but now I won't do business with this company anymorethat is why I want a full refund.Sincerely,*** ***

we made several delivery attempts if you want us to come echange refer we can do that or pick up and refund your 296.00but I am not giving you an extra 100.00. Twice we tried to exchange no one answered phone .. Please let me know to resolve issue Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me, once the credit has been received. As of this date 3/11/2017 no credit has been applied to my account. 
Sincerely,
[redacted]

they have a warranty we offered to fix dryer they wanted a full trade in on a refrigerator that is not how it works we offered a partial trade in value we are not refunding
customer that has used the dryer for 10 months.  When we give a warranty that means we will fix or replace dryer.

Complaint: [redacted]
I am rejecting this response because, while it is good that ARO has the refrigerator and is taking care of the purchase, my wife [redacted] and I need to be involved in any remuneration that will happen. Though the original purchaser worked with ARO to get the unit initially, it was placed in our house and transferred to our ownership upon closing. Please let me know if ARO has any concerns with this course of action.
Sincerely,
[redacted]