Appliance Repair Center

We had a very bad experience with this appliance repair company. I needed an icemaker repair on my refrigerator. I called a number listed in the [redacted] yellow pages phone directory under "Kenmore". The repairman called us back within a half hour and came to our home in 2 hours. That was great service! But the repairman did not have the part for the repair so he said he would have to order it and it would take only a few days and he would be back. But he needed a $200.00 deposit to order the part. So, I paid but did not hear back from him. The check was cashed. Four days later I had not heard back so I called the number on my repair order ####-###-####. The phone was answered by a gruff person who did not identify themselves or the company. The person was very rude and abrupt when I tried to explain why I was calling and would not listen. She repeated several times that the repair man would call me once he got the part. Then she hung up on me. I called back and asked her to ask the repairman to call me back. Four days later he called back and left a voice message. He said did not know who I was or why I was calling. Of course, I began to think that this was a fraud business. I tried to call him back the same day, but I did not hear from him again. There was no way to leave a message with him or with the operator and no way to call the owner or manager of this company. Finally, I got a friend involved who made several calls and he finally connected to the repairman. The repairman said that he lost my paperwork but he called a few days later. He came to our home and made the repair. It took 21 days to get a simple repair and we experienced lot of frustration. Appliance Repair Center is listed in the [redacted] yellow pages under all businesses that start with KENMORE. Since all of these listings start with [redacted] area code, all appear to be local separate companies, but It is the same operator that answers every one of the 6 to 8 working phone numbers listed.

Appliance Repair Center (ARC) read and responded to only part of the complaint.  The final result is the technician did not repair the ice maker problem.  We had to buy ice from July 17 to August 19, 2014  ARC did not have the needed equipment to diagnose or fix the problem.  He  was nasty and arrogant  and we told him to leave and not to come back.
We went back to [redacted] and explained our results with ARC.  On August 19,2014 [redacted] sent A & E Factory Service to replace the ice maker and repair the other items that ARC did not know how to repair.

[redacted] does not refer customer's to a specific service company. Customer's are given several names and phone numbers to choose from and the customer is then to decide which company he/she would like to have.On February 29th Mr. [redacted] was contacted to confirm an appointment for March 2nd for a...

technician to go to his home for his [redacted].  He confirmed that the problem description was correct, that the unit will not turn on and was having issues.  When he stated that his unit was getting power but the control panel was not working he was asked how does he know this for sure and that is the first time he stated that an electrician had already been out there to check the unit but didn't know what it needed any further. On March 2nd our technician went to the customer's home for the first time to diagnose what the problem was with Mr. [redacted] wall oven. When the technician arrived and started to diagnose he noticed that the face panel had been broken and had been glued in multiple spots. The technician asked Mr. [redacted] what had happened and Mr. [redacted] explained that the electrician had broken it and had tried to put it back together. The technician went on to diagnose and determined what parts were needed and explained that to Mr. [redacted].  Mr. [redacted] was called the next day, March 3rd, and was given the part names and part numbers along with the cost for us to provide the parts and reminded him that he had the option to supply the parts himself if he could find them cheaper. He stated then that he wasn't going to have it fixed due to the cost of repair and he was going to purchase a new one. It wasn't until March 10th that Mr. [redacted] called asking if the technician could come out to try and put the face panel back on for him and if there would be a charge, if we could at least do that for him even though the electrician had broken it. He was put on the schedule for the next day, March 11th, and he was told that there would be no charge, that it would be done as a courtesy. When the technician called him to give him the 30 minute heads up that he was on the way, Mr. [redacted] asked the technician if he was the same one that came out the first time. When the technician said no Mr. [redacted] replied good, because he is the one that broke the face plate on the oven. The technician explained to Mr. [redacted] that he would not be able to go out, that a supervisor would have to be the one to go out and that the office would be in touch with him to reschedule. Mr. [redacted] was rescheduled for March 18th, he was unable to do any appointment earlier that was offered to him. One of the lead technicians and the technician that was out there the first time went together and once inside the home and as they were starting to fix the face plate, Mr. [redacted] became very rude and offensive to the technicians. He stated why would he let us glue the face plate back, the same way that he and his electrician had tried and was unsuccessful. The lead tech tried to explain to him that he could fix it and how he was going to go about fixing it and that is when Mr. [redacted] again stated while showing the technicians that neither he or the electrician tried that and could not successfully do it. He went on to say that he trusted the electrician because it was his girlfriend's friend that tried to help. Mr. [redacted] language kept getting worse, worse than what he stated to Revdex.com, and kept escalating in it's vulgarity. The lead tech answered Mr. [redacted] that they had done the best they could and it was time for them leave due to Mr. [redacted] offensive, vulgar and rude behavior. The lead technician was able to determine in the time that he was there and based on his assessment of Mr. [redacted] explanation for everything, that obviously he and his electrician had done all the damage and was trying to find someone else to pay for mistakes made by him or his electrician. Mr. [redacted] has received all of the services that are covered under the $99.00 and it is determined that he will not be given a refund.Thank you.

These people have been to my home 4 separate time and the problem with my refrigerator is not resolved. It's been about 7 months, on top of that the owner prides himself on being a night mare to the customers that call with issues in regards to there concerns in regards to there appliances.

[redacted] does not refer customer's to a specific service company. Customer's are given several names and phone numbers to choose from and the customer is then to decide which company he/she would like to...

have.
On February 29th Mr. [redacted] was contacted to confirm an appointment for March 2nd for a technician to go to his home for his [redacted].  He confirmed that the problem description was correct, that the unit will not turn on and was having issues.  When he stated that his unit was getting power but the control panel was not working he was asked how does he know this for sure and that is the first time he stated that an electrician had already been out there to check the unit but didn't know what it needed any further. On March 2nd our technician went to the customer's home for the first time to diagnose what the problem was with Mr. [redacted] wall oven. When the technician arrived and started to diagnose he noticed that the face panel had been broken and had been glued in multiple spots. The technician asked Mr. [redacted] what had happened and Mr. [redacted] explained that the electrician had broken it and had tried to put it back together. The technician went on to diagnose and determined what parts were needed and explained that to Mr. [redacted].  Mr. [redacted] was called the next day, March 3rd, and was given the part names and part numbers along with the cost for us to provide the parts and reminded him that he had the option to supply the parts himself if he could find them cheaper. He stated then that he wasn't going to have it fixed due to the cost of repair and he was going to purchase a new one. It wasn't until March 10th that Mr. [redacted] called asking if the technician could come out to try and put the face panel back on for him and if there would be a charge, if we could at least do that for him even though the electrician had broken it. He was put on the schedule for the next day, March 11th, and he was told that there would be no charge, that it would be done as a courtesy. When the technician called him to give him the 30 minute heads up that he was on the way, Mr. [redacted] asked the technician if he was the same one that came out the first time. When the technician said no Mr. [redacted] replied good, because he is the one that broke the face plate on the oven. The technician explained to Mr. [redacted] that he would not be able to go out, that a supervisor would have to be the one to go out and that the office would be in touch with him to reschedule. Mr. [redacted] was rescheduled for March 18th, he was unable to do any appointment earlier that was offered to him. One of the lead technicians and the technician that was out there the first time went together and once inside the home and as they were starting to fix the face plate, Mr. [redacted] became very rude and offensive to the technicians. He stated why would he let us glue the face plate back, the same way that he and his electrician had tried and was unsuccessful. The lead tech tried to explain to him that he could fix it and how he was going to go about fixing it and that is when Mr. [redacted] again stated while showing the technicians that neither he or the electrician tried that and could not successfully do it. He went on to say that he trusted the electrician because it was his girlfriend's friend that tried to help. Mr. [redacted] language kept getting worse, worse than what he stated to Revdex.com, and kept escalating in it's vulgarity. The lead tech answered Mr. [redacted] that they had done the best they could and it was time for them leave due to Mr. [redacted] offensive, vulgar and rude behavior. The lead technician was able to determine in the time that he was there and based on his assessment of Mr. [redacted] explanation for everything, that obviously he and his electrician had done all the damage and was trying to find someone else to pay for mistakes made by him or his electrician. 
Mr. [redacted] has received all of the services that are covered under the $99.00 and it is determined that he will not be given a refund.
Thank you.

RIDICULOUSLY HORRID EXPERIENCE. I was one of the many with the LG refrigerator ice-maker issue where condensation occurs and the ice melts inside. After the class action lawsuit vs LG, they made the poor decision to outsource the repair to this horrible place. From the first time the repair person came he immediately rebuked us for not having our frozen items removed from the freezer (it was not indicated we had to do this). After we removed everything, we then discovered he was fairly incompetent, needing my help several times, and calling someone else from the company for advice as well. He even cut himself on the railing of the sliding drawer, bleeding all over the fridge, and then, after we gave him a bandage, doing a pretty bad job cleaning up his blood. After he finally left after I showed him how to put the drawer back in, we found that the freezer light had stopped working. When I called back the appliance repair center and told them, the secretary said that the light probably just died (after less than 1 year of owning the fridge... right.) and I could go lowes or home depot for a new one. She obviously didn't do any research whatsoever, as the manual states that only a licensed tech could replace it. After I called again, she said she would talk to the guy who came. A day later, I call to follow up, and they tell me the tech said he didn't do anything to the light, so there's nothing they could do without a work order from LG. I then call back Lori from LG to complain, and they said they would put in another work order to fix the light. A few days later- nothing. I call them back and Lori said she would expedite the work order. Then a week passes and I receive a letter in the mail from LG stating that our claim has been rejected because the unit is deemed in working condition. I only ignored it since the light inexplicably started working again (for now). Oh, but our fridge started melting the ice in the ice-maker again. So yea, without say, you can probably safely assume our opinion on LG refrigerators now. and obviously what we think about this appliance repair center. No idea how they're still in business and ripping people off- providing service that doesn't fix anything, and rude support that simply gives customers headaches.

Revdex.com Case # [redacted]October 13, 2015Dear Revdex.com Representative,On June 15, 2015 a technician went to Mr. [redacted]'s home to
diagnose the ice maker.  The technician found
ice in the ice maker; so the technician explained to Mr. [redacted] that he would
unplug the refrigerator so that...

the entire refrigerator (including the
electronic control board) would re-set, and it did.  It was explained to Mr. [redacted] to wait 24 to
48 hours to make sure the ice maker was fine, then call us back if it did not
make ice.  June 18, 2015 Mr. [redacted] called
and said that it did not reset.  It was
explained to Mr. [redacted] that a technician would come out with an ice maker
(which was the problem) and a water valve (just in case).  At that time Mr. [redacted] explained that he was
going out of town and would contact us once he returned to schedule the
appointment.  When Mr. [redacted] returned he
called and scheduled for July 27, 2015. 
On the 27th the tech went out, re-diagnosed to confirm it was
the same issue, and proceeded to install the ice maker.  Mr. [redacted] requested that the water valve also
be replaced to be on the safe side.  Approximately
two weeks later Mr. [redacted] called and said that the ice maker did work but it
had stopped making ice again.  On August
13, 2015 a technician went to Mr. [redacted]'s house to re-diagnose the
problem.  The technician found ice in the
bucket and then Mr. [redacted] went on to explain that it was not making ice
consistently and it took long to fill the ice bucket.  Based on Mr. [redacted]'s explanation the
technician explained that we possibly needed to replace the ice maker again
because the timing on the ice maker could possibly be off.  Mr. [redacted] requested that we look into it
further before doing anything else.  And
we did.  It was confirmed and relayed to
Mr. [redacted] that the ice maker could be replaced under the manufacturer's part
warranty and that the manufacturer recommended that if that did not fix the
problem then it would be an electronic control board issue. Every time the
technicians went to diagnose they did not find any other issues (for example
frozen water lines, frozen water filter or wrong temperature in the freezer)
that would cause ice not to be made.  The
manufacturer confirmed that it could only be one of those three things and this
was relayed to Mr. [redacted].  At that time
Mr. [redacted] informed us that he did not want our company to continue working on
the matter because he was selling his house anyway.  Mr. [redacted] has received product and services above and beyond
the amount he has paid for.  Therefore,
there will not be a refund issued. We apologize for the way Mr. [redacted] feels.Thank you,Appliance Repair Center

We had a very bad experience with this appliance repair company. I needed an icemaker repair on my refrigerator. I called a number listed in the [redacted] yellow pages phone directory under "Kenmore". The repairman called us back within a half hour and came to our home in 2 hours. That was great service! But the repairman did not have the part for the repair so he said he would have to order it and it would take only a few days and he would be back. But he needed a $200.00 deposit to order the part. So, I paid but did not hear back from him. The check was cashed. Four days later I had not heard back so I called the number on my repair order ####-###-####. The phone was answered by a gruff person who did not identify themselves or the company. The person was very rude and abrupt when I tried to explain why I was calling and would not listen. She repeated several times that the repair man would call me once he got the part. Then she hung up on me. I called back and asked her to ask the repairman to call me back. Four days later he called back and left a voice message. He said did not know who I was or why I was calling. Of course, I began to think that this was a fraud business. I tried to call him back the same day, but I did not hear from him again. There was no way to leave a message with him or with the operator and no way to call the owner or manager of this company. Finally, I got a friend involved who made several calls and he finally connected to the repairman. The repairman said that he lost my paperwork but he called a few days later. He came to our home and made the repair. It took 21 days to get a simple repair and we experienced lot of frustration. Appliance Repair Center is listed in the [redacted] yellow pages under all businesses that start with KENMORE. Since all of these listings start with [redacted] area code, all appear to be local separate companies, but It is the same operator that answers every one of the 6 to 8 working phone numbers listed.

This was the worst company I have ever had to deal with. They lied to us about needing two technicians to fix our washing machine, we got approval from [redacted] for the second technician and they were hostile with my wife about it refusing to take an authorization number and finally came out after called by [redacted] with only one technician who did the repIr by himself. The same technician who told us it needed two technicians 6 weeks ago and we have been washing clothes elsewhere. The owner "Steve" told my wife he didn't care what authorization she had he would do as he pleased. It was a total fiasco.

Never have we been treated so poorly and what's bad reflection on [redacted] as well

RIDICULOUSLY HORRID EXPERIENCE. I was one of the many with the LG refrigerator ice-maker issue where condensation occurs and the ice melts inside. After the class action lawsuit vs LG, they made the poor decision to outsource the repair to this horrible place. From the first time the repair person came he immediately rebuked us for not having our frozen items removed from the freezer (it was not indicated we had to do this). After we removed everything, we then discovered he was fairly incompetent, needing my help several times, and calling someone else from the company for advice as well. He even cut himself on the railing of the sliding drawer, bleeding all over the fridge, and then, after we gave him a bandage, doing a pretty bad job cleaning up his blood. After he finally left after I showed him how to put the drawer back in, we found that the freezer light had stopped working. When I called back the appliance repair center and told them, the secretary said that the light probably just died (after less than 1 year of owning the fridge... right.) and I could go lowes or home depot for a new one. She obviously didn't do any research whatsoever, as the manual states that only a licensed tech could replace it. After I called again, she said she would talk to the guy who came. A day later, I call to follow up, and they tell me the tech said he didn't do anything to the light, so there's nothing they could do without a work order from LG. I then call back Lori from LG to complain, and they said they would put in another work order to fix the light. A few days later- nothing. I call them back and Lori said she would expedite the work order. Then a week passes and I receive a letter in the mail from LG stating that our claim has been rejected because the unit is deemed in working condition. I only ignored it since the light inexplicably started working again (for now). Oh, but our fridge started melting the ice in the ice-maker again. So yea, without say, you can probably safely assume our opinion on LG refrigerators now. and obviously what we think about this appliance repair center. No idea how they're still in business and ripping people off- providing service that doesn't fix anything, and rude support that simply gives customers headaches.

Review: Appliance Repair Center came to service my washer that I have a warranty on on July 8th. Told me they would call me by the 10. I never heard from them. I called lowes, they called the service center no one will answer or call back when a message is left. According to lowes the repair center hasn't even put in any info on the repair needs of my washer. This has been almost 3 weeks and still no word. They won't call me back either.Desired Settlement: I want my washer fixed or replaced and Lowes can't replace until they get the info from repair center.

Consumer

Response:

In reference to ID #[redacted], this has not been resolved with Appliance Repair.Thanks for you help.[redacted]

Review: Failure to repair a Referigerator Icemaker not making ice.I contacted the primary dealershipb {[redacted]}, in June 2015, who provided the appliance initially when my house was built in 2007 and through their sources they directed me to the "Appliance Repair Center (ARC)". Initially the tecchnician came on June 15, 2015 to run diagnostics and determine the problem causing my referigerators icemaker not to make ice. His actions were to unplug the unit from the wall, plug it back in and tell me to call in a couple of days if the ice maker did not make ice. Also, they might have to replace the water valve, the icemaker, possibly the circuit board or all of this. I called on June 18 and let them know it still did not work. After several calls from me, on July, 27, they came and replaced the water valve and icemaker. It still did not function correctly. I again contacted the business. After numerous calls a repairman came back to check and said they would have to order a new unit. Again after waiting several days and more phone calls I did finally speak with the original technician on September 9,2015 and after disturbing communication and return calls nothing was resolved and I again tried to communicate with the Appliance Reoair Center with no success. I drove to the center on Septmber 22, 2015, an hour away and was unable to speak with the technician and left a message with the receptionist for him to call me, He did call and said the manufacturer could not help. and I should call them. Cell problems, presumably, cut us off and after my three unsuccessful attempts to reconnect I have not heard from him. Bottom line, 33 phone calls, 5 respones, three trips by ARC and nothing resolved. No acceptable service or explanations, and curt responses when communication did take place. Lastly, $369.82 spent with no good results.I did get the unit fixed and it is working fine. It took 45 minutes and the technician questioned why the original repair center could not correct such a simple problemDesired Settlement: Because it took me so many phone calls and so little response, over an unacceptale amount of time, from the Appliance Repair Center; along with what I consider, as a customer, to be a total disrepect and complete lack of consideration to the needs of a customer, I am requesting a full refund of $369.82.

Business

Response:

Revdex.com Case # [redacted]October 13, 2015Dear Revdex.com Representative,On June 15, 2015 a technician went to Mr. [redacted]'s home to

diagnose the ice maker. The technician found

ice in the ice maker; so the technician explained to Mr. [redacted] that he would

unplug the refrigerator so that the entire refrigerator (including the

electronic control board) would re-set, and it did. It was explained to Mr. [redacted] to wait 24 to

48 hours to make sure the ice maker was fine, then call us back if it did not

make ice. June 18, 2015 Mr. [redacted] called

and said that it did not reset. It was

explained to Mr. [redacted] that a technician would come out with an ice maker

(which was the problem) and a water valve (just in case). At that time Mr. [redacted] explained that he was

going out of town and would contact us once he returned to schedule the

appointment. When Mr. [redacted] returned he

called and scheduled for July 27, 2015.

On the 27th the tech went out, re-diagnosed to confirm it was

the same issue, and proceeded to install the ice maker. Mr. [redacted] requested that the water valve also

be replaced to be on the safe side. Approximately

two weeks later Mr. [redacted] called and said that the ice maker did work but it

had stopped making ice again. On August

13, 2015 a technician went to Mr. [redacted]'s house to re-diagnose the

problem. The technician found ice in the

bucket and then Mr. [redacted] went on to explain that it was not making ice

consistently and it took long to fill the ice bucket. Based on Mr. [redacted]'s explanation the

technician explained that we possibly needed to replace the ice maker again

because the timing on the ice maker could possibly be off. Mr. [redacted] requested that we look into it

further before doing anything else. And

we did. It was confirmed and relayed to

Mr. [redacted] that the ice maker could be replaced under the manufacturer's part

warranty and that the manufacturer recommended that if that did not fix the

problem then it would be an electronic control board issue. Every time the

technicians went to diagnose they did not find any other issues (for example

frozen water lines, frozen water filter or wrong temperature in the freezer)

that would cause ice not to be made. The

manufacturer confirmed that it could only be one of those three things and this

was relayed to Mr. [redacted]. At that time

Mr. [redacted] informed us that he did not want our company to continue working on

the matter because he was selling his house anyway. Mr. [redacted] has received product and services above and beyond

the amount he has paid for. Therefore,

there will not be a refund issued. We apologize for the way Mr. [redacted] feels.Thank you,Appliance Repair Center

Very poor customer service. Our job is still not completed. The technician replaced a part that didn't completely repair the problem, so he told us that an additional part needed to be ordered, one that 'arrives quickly.' When we hadn't heard from Appliance Repair Center in 2 wks, we called and were told that there was no order on record for us, the technician was off that day, and they would call us the next day. We didn't hear from them for a week. I finally called the warranty company and asked that we be assigned to another company. Because we were within 30 days of the payment of service (to be exact, we were 31 days past the appointment, 26 days passed the payment), we were told that they would put in another service order to start the process over again with a new diagnostic appointment. A week after that new service order was put in, I called Appliance Repair Center and was told that they had no service order on record (we confirmed with the warranty company 3 days after the request was submitted that Appliance Repair Center had accepted the job)...10 weeks since we put in the first service order, 8 weeks since the first diagnostic appointment, still, our ice maker isn't fixed.

Review: This company was referred to fix my wall oven by [redacted]. During the initial visit the technician further broke the oven. When he was finished with his diagnosis he could not get the oven back together the way it was because he had broken it. So, thinking he would eventually be back with new parts to repair the oven he just left it dismantled. Turned out the repair cost estimate made it unfeasible to fix the oven. I called the company to come back and put it back together the way it was when the technician arrived. After many calls and much waiting they finally came back. This time there were two people, the original technician that had broken the oven and another guy, disheveled and dirty, that I could only assume was some sort of supervisor. Not sure about that because he barged into my home without introducing himself. Of course they denied they had further broken my oven and the disheveled, dirty guy tried to tell me a story that obviously was not true. Apparently he thinks all his customers are stupid. The original technician had broken two parts, an electronic board and the plastic face plate. The disheveled, dirty guy said they would glue the face plate back together and did not address a resolution for the other part at all. I told him that was unacceptable because it was not glued together when the original technician broke it. At that point they both walked out without saying a word as to their further intentions to get my oven put back together. They actually did not say anything period, they just walked out. I called after them as to if they were coming back and the disheveled, dirty guy just said I would be getting a phone call. I was livid and called him an A-hole. He asked me what I had said and I repeated it for him. He kept walking.

I could go on and on about the unprofessional, rude and disrespectful behavior of the disheveled, dirty guy but I would have to write a book. Before writing this review, I tried to think if I had everDesired Settlement: At this point I just want a refund. I do not want those people back in my home.

Business

Response:

[redacted] does not refer customer's to a specific service company. Customer's are given several names and phone numbers to choose from and the customer is then to decide which company he/she would like to have.

Review: I have a EXTENDED PROTECTION PLAN "EPP" from [redacted] where I purchased a very expensive [redacted] refrigerator. The ice maker continued making ice after the bin was full, the ice cubes were irregular, and the ice dispenser would clog up with frozen ice cubes. When attempting to unclog the ice dispenser, ice cubes would fall out all over the floor.Next problem, water was dripping from ice buildup under the freezer drawer as a result of the drain line freezing. This also caused the condenser and coils to ice over.[redacted] had Appliance Repair Center "ARC" here on four occasions in attempt to correct the problems. They replaced the ice maker and left without checking it out. After telling [redacted] that "ARC" was not coming back into my house. [redacted] told me that "ARC" was the only Company that they used for repairs. After filing a complaint with Revdex.com, [redacted] finally had another Company to do the repair work. That work was done yesterday, the ice maker is producing ice and we are hoping that it continues."ARC" sent three separate technicians here and none appeared to be properly trained or appeared to have the necessary equipment to perform the work. They drove personal vehicles, had no identification, and refused to leave any paper work documenting what they did or that they were here. "ARC"s lead technician was arrogant, had a nasty attitude, and replied to a question from my wife that she could find the answer in the manual. We had to buy ice for over a month waiting on the repair to be made.I have told [redacted] management that I don't understand why they would allow a Company that performs so poorly to smear their good reputation.Desired Settlement: Revdex.com PUBLISH THIS COMPLAINT ON THEIR WEBSITE.

Business

Response:

Revdex.com Case # [redacted]October 13, 2015Dear Revdex.com Representative,We received Mr. [redacted] work order with a problem description

“the back panel of fridge is icing up”.

On July 7, 2014 the technician went to Mr. [redacted] home. Mr. [redacted] also

explained that the ice maker wasn't making ice.

It was explained to Mr. [redacted] that because the evaporator coils were

frozen solid with ice that the fan could not properly circulate the air to have

the temperature that is needed for the ice maker to make ice. The technician went back on July 15, 2015 and

replaced the first part (the bimetal defrost) and explained to Mr. [redacted] that

if it did not make ice in 24 to 48 hours to let us know, and he did. On July

18, 2015 the ice maker was also replaced. Again Mr. [redacted] was told to call us

if the ice maker did not begin to produce ice in 24 to 48 hours.To the best of our knowledge Mr. [redacted] refrigerator was

repaired. We have not heard anything

from Mr. [redacted] or his warranty company since the date of the repair. We are confused as to why this complaint was

filed.Thank you,Appliance Repair Center

Consumer

Response:

Appliance Repair Center (ARC) read and responded to only part of the complaint. The final result is the technician did not repair the ice maker problem. We had to buy ice from July 17 to August 19, 2014 ARC did not have the needed equipment to diagnose or fix the problem. He was nasty and arrogant and we told him to leave and not to come back.We went back to [redacted] and explained our results with ARC. On August 19,2014 [redacted] sent A & E Factory Service to replace the ice maker and repair the other items that ARC did not know how to repair.

Review: On April 29, 2014, a repair person was to come repair my washing machine between the hours of 12:00 and 5:00 PM. The repair person arrived at 8:30 PM. After assessing the problem she said there was a bad part in the computer. She said she would find out the cost of the part and the cost of the labor to fix the machine and someone would call me the next day to give me this information. No one called for two days. I called on May 1, 2014 and was told someone would be calling that evening. Again, no one called. I called again on May 5, 2014 and was told that someone would be calling that evening or early the next morning before they left on service calls. Again, no one called. Today, May 7, 2014 I called again and was told that they had to meet with the "representative" and I told them it had been long enough for this issue to be completed and made them aware that I would be registering a complaint with the Revdex.com.Desired Settlement: I paid by check $99.00 for the diagnostic. Evidently since she has to meet with the "representative" she may be unsure of her diagnosis. She was unable to put the machine back together. I would like the $99.00 reimbursed to me as I probably will have to buy a new washer.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Appliance Repair Center regarding complaint ID[redacted].

Regards,

This company was contracted by [redacted]" to repair my dishwasher. [redacted] from this company called me to set up an appointment time (8am-12pm). At 11:29am on date of service while I was on another call, this company called & did not leave a message. I called the number back & it was the repairman (no name given). I asked if he was on his way & he said he didn't know what I was talking about. I explained. He said he would have to check with his company & placed me on hold. He returned to the phone & said that he was told their company as of the previous Thursday (5 days prior), no longer did repairs for [redacted]". I was upset & explained that I had been sitting here for 4 hrs waiting for them to show up & that this could also delay our house closing because repairs needed to be complete. He could tell I was obviously upset & said he would come & take a look at the dishwasher to see what he could do, but that I had to not call his company, not tell anyone that he would do this, otherwise he would be fired. So, I waited & waited & he did not show up. I then called the company to find out why they had not notified me of the cancellation & could not get anyone on the phone (left multiple voicemails with no return calls). At 4:30 pm that evening, [redacted] finally answered the phone & said it wasn't their problem & to contact the home warranty company. I explained that she had made the appointment & that out of courtesy she could have called me that Thursday prior & told me what happened & that it had been cancelled. I asked if they could come out & fix the dishwasher & I would pay them (not using the warranty company). She then put me on hold, came back to phone & told they could not do that. I tried to get her to explain to me that being customer now without the warranty company, why couldn't they do it. She put me on hold again & when she returned to phone, she told me never to call their business again. Needless to say, I would never recommend or advise anyone to use this business for any type of repair. Their customer service is atrocious!