Appliance Repair Leaders

I had this company come out to my house on April 28, they advertised for a $60 company which they didn't honor. They were supposed to repair the water feature on my subzero refrigerator. The guy came out played with it a bit and said he couldn't fix it I would have to order some part. He collected the fee. A few weeks later I noticed some water on the floor of my kitchen, I suspected that it was the dishwasher, when the plumber came out he said it was the fridge and that whoever worked on my fridge left the line disconnected and it caused water damage to my hardwood floor. When I talked to the company Chris F[redacted] the manager told me they could not help me it had been over 30 days, I said I just want you to come out and see the damage that you caused at my house he just wanted to charge me for a service call and said they were not interested in my business. Also that technician did not work for them any longer and that the owner of the business was away on vacation for 2 months and there was no one else that could help me. THE WORST SERVICE EVER!!!!!! DO NOT USE THIS COMPANY< HORRIBLE BUSINESS PRACTICES!!

Tech guy came and helped me out with a fridge that had a busted door. He was really helpful. He could have charged me to do extra work and pretend . but instead, he saw the simple problem and recommended I buy a new fridge. He was also polite and quick!

Fantastic service vendor! It was easy to set up an appointment -- fast, friendly, responsive. I called on SAT and they came on MON morning

Sammy was a nice person and he fix our stove top and its work really good. and we will sure call you back for your service in near future.

I would recommend them and I will definitely use them again

Review: My wife and I contacted this company to come to my house for a service call for a washing machine to be performed on 9/26/13 between 2-4pm EST. Through the intial call, we were told the service call would cost $58-$60.00 and any repairs that needed to be made would be credited against the service charge call. They came out, opened the machine and determined teh washing machine belt had come off the pulley. Secondly, ([redacted]) had stated that he needed to lubricate the motor. That was the extent of the service call. (30 min tops)

My wife was the only one home at the time of the repair. [redacted] then stated the cost would be $189 dollars. He never asked for justification to make any repair above the service call threshold of $60.00. If he would have stated, for me to place the belt back on and lube teh motor will cost you an additional $129 dollars, we would not have continued with the service. At that point, he could have placed the back, back on and left with the service call charge.

I have attempted to contact Appliance Repair Leaders on five occasions asking for a return call from the manager Victor, or the owner. Neither call has been returned.

I believe this company completed a bait and switch. Completed improper billing tactics, and took advantage of a woman. I have also reviewed other comments on Yelp, and they state the same bait/switch tactics were used on them. I can either dispute the amount with my CC company, or the company can do the right thing, and refund $129.00.Desired Settlement: Refund credit card in the amount of $129.00 immediately.

Business

Response:

We spoke to the customer he aggreed to $89 as refund that will be made to his credit card.

I agree, this is a very good company. Very professional and courteous. The service tech was a true gentleman - he quickly diagnosed and repaired the problem with our freezer. The rates are very reasonable and they're very prompt

They did great job .they showed up on time for my broken dryer.and were able to fix it in no time

The repair technician, quickly determined the evaporator fan was bad. He had a new fan installed and the fridge running perfect in no time. I didn't even lose any food. I considered the price ($295.00) to be very reasonable.

My experience with Appliance Repair Leaders was fabulous.

They did a great job with my ge refrigerator .they showed up on time and were able to fix it on the same visit.
Thech was nice and waved the service call fee .the price was fair .highly recommanded