Appliance Zone, LLC

[redacted] S [redacted] placed order # [redacted] on April 5, Mr [redacted] cancelled Order # [redacted] and a refund was issued on April 5, We ask that this complaint be removed from ouraccount as order # [redacted] wasrefunded the day it was cancelled and there is nothing o disputeWe haveattached a copy of the refund for order # [redacted] with our Credit Card Processor PayPal.Thank You, [redacted] ***ApplianceZoneTell us why here

February 3, Complaint ID # [redacted] L [redacted] To Whom It May Concern: We have read and understand Ms [redacted] ’s concernsLooking at Ms [redacted] ’s order information we see that Ms [redacted] ’s order was cancelled due to the additional shipping fee required to ship the orderWe see that Ms [redacted] ’s contacted our Customer Service Department regarding her refundWe see that the order shows a Refund issued in full on January 4, in the amount of $Thank You

July 20, 2015 Complaint ID # [redacted] [redacted] To Whom It May Concern We apologize to Mr. [redacted] in regards that the item he had ordered was on a temporary Backorder. We understand the frustration that comes with having an item on Backorder and we... work diligently to fill backorders as soon as possible. We would also like to mention that due to our use of multiple distributors and warehouses our site does not state the status of an item’s availability. Mr. [redacted] did email in regarding the order and was informed that the item was on Backorder with the Manufacturer and was given an approximate ETA (estimated Time of Arrival) as provided to the warehouse from the Manufacturer. Mr. [redacted] was informed that the warehouse would ship the order immediately upon receiving the part. Mr. [redacted] later emailed requesting to cancel he order. Our customer service team emailed back explaining that the order was unable to be cancelled as the part had been received and the order had already been processed. At that point it was on a Semi with thousands of packages and it is impossible to pull the order and cancel it. These warehouses ship thousands of packages every day and as explained previously once a package is at that stage the warehouse is unable to cancel the order. Mr. ***’s order did ship out as stated and he has received the part delivered. Thank You, [redacted] Appliance Zone

We apologize to Mr [redacted] in regards that the item he had ordered was discontinued by the ManufacturerWe understand the frustration and request consistent updates from the manufacturer to avoid delays in shipments or cancellations as quickly as possibleOnce we are informed a part has been discontinued by the manufacturer we cancel the order and inform the customerA refund in Full was issued in fullMr [redacted] ’s order was cancelled and Mr [redacted] received a full refund for this cancelled order on December 28, Thank You, [redacted] Appliance Zone

June 18, Complaint ID [redacted] [redacted] To Whom It May Concern: [redacted] placed an order with our Company on February 12, for one (1) Range Switch, Part # We apologize to Mr [redacted] in regards that the item he had ordered was on BackorderThis was however a nationwide manufacturer back order meaning that the part was unavailable to all suppliersWe have 30+ warehouses nationwide with the largest parts distributors, and the part is currently out of stock at all locationsWe understand the frustration that comes with having an item on Backorder and we work diligently to fill backorders as soon as possibleEmail notifications are sent to the customer with ETA’sIn cases such as these we rely on information provided to us by the Part ManufacturerWe receive our ETA’s (Estimated Time of Arrival) from the Manufacturer and unfortunately sometimes these do get pushed back to a new date We would also like to mention that due to our use of multiple distributors and warehouses our site does not state the status of an item’s availability Mr [redacted] only contact with our company regarding cancelling the order was via “Live Chat” on June 17, He stated he had filled a complaint prior to contacting usThe order was immediately cancelled per his request and refund issuedHad we been notified sooner that Mr [redacted] wished to cancel we would have done so this however was our first notice Mr [redacted] order was cancelled and we had confirmed with the Distributor that this had been cancelled Mr [redacted] has been issued a full refundAgain we apologize for any inconvenience this has causedIf any other documentation is needed please let us know Thank You, [redacted] Appliance Zone

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] To Whom It May Concern: I do not accept the offer by Appliance Zone to resolve this matter. Now that I have received access to the forum I am able to attach the complete dialogue with their forum as well as email exchanges with their customer service. As you can see I made a good effort to try to get a Return Authorization from Appliance Zone. I no longer repsponded to the forum when there tech wanted me to troubleshoot with something that is impossible to do. Appliance Zone claims they warranty their part for 1 year and never mentions that a tech must deem it defective through an online forum before being exchanged. In addition, after the credit card found my dispute in my favor, I assumed the issue was over. Appliance Zone never made attempts to contact me to pay the amount. Rather they sent me to a collection agency who also failed to ever contact me to collect. I only found out about this issue after my credit was dramatically affected. How Appliance Zone has conducted themselves is unethical and has cost me thousands by ruining my perfect credit. Not only should I not have to pay a company for a defective part they refused to accept as a return in their warranty period but I would also like to see proof of that they sent me an invoice after the credit dispute as well as proof that [redacted] ever reached me to collect any money owed.

[redacted] placed an order with our Company on August 06, for one (1) Microwave Membrane Switch, Part # DE34-00304F We apologize to Mr [redacted] in regards that the item he had ordered was on BackorderWe have 30+ warehouses nationwide with the largest parts distributors, and the part was at that time out of stock at all locationsWe understand the frustration that comes with having an item on Backorder and we work diligently to fill backorders as soon as possibleIn cases such as these we rely on information provided to us by the Part Manufacturer, in this case that would be WhirlpoolWe receive our ETA’s (Estimated Time of Arrival) from the Manufacturer We would also like to mention that due to our use of multiple distributors and warehouses our site does not state the status of an item’s availability The Microwave Membrane Switch, Part # DE34-00304F was received in our Distributor Warehouse on October 29, and shipped immediately to Mr [redacted] via UPS and is scheduled to arrive Tuesday, November 3, Again we sincerely apologize to Mr [redacted] for any inconvenience the Manufacturer Backorder has causedIf any other documentation is needed please let us know Thank You, [redacted] ***Appliance Zone

June16, Complaint ID: [redacted] To Whom It May Concern: On August 1, [redacted] purchased (1) Ice Maker Assembly – WR30X [redacted] did not contact us until September stating that she getting too much ice from the ice makerShe was directed to the repair forum to speak with a Technician to determine the issue The Technician the Technician replied back to the inquiry with a follow up question but there was no reply from Ms [redacted] Ms [redacted] then opened a Chargeback with her Credit Card Company for the orderWe disputed the order however as is common the Credit Card Company decided in favor of their customer despite the factsWe then informed Ms [redacted] we would be sending the case over to collectionsThe amount sent over is $this is for the price of the Ice Maker Assembly – WR30Xas well as the chargeback fees and the collection feesThe Collection agency has also sent notices As we are unable to accept the return of the ice maker which has been used for the past two years, we are more than willing toward with Ms [redacted] to resolve thisWe are also willing to waive the Chargeback fees and Collection fees we incurred and accept payment in the original amount of $We can then have the Collection agency close this case Enclosed is a copy of Ms***’s order, as well as a Screen shot Screen shot from the forum showing the Technicians reply to Ms*** If there is any other documentation you may need or if anything is unclear please contact me Thank You, [redacted] Appliance Zone

Mr [redacted] placed an order for one (1) Range Black Touchpad & Control Panel - WB36T Unfortunately the Manufacturer has increased the cost of the itemIf we would have had any of these which were purchased from the Manufacturer at the previous lower cost currently in inventory we would have gladly filled the orderWe did not and the item from the Manufacturer is now at a higher cost to us and the price has been raised accordingly on our sitePlease Note as stated on our website in our Terms and Conditions – “ApplianceZone reserves the right to not sell any product below its costPrices and availability of products on the Site are subject to change without noticeErrors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)We apologize for any inconvenience this has caused Our company emailed Mr [redacted] explaining the situation, and we offered to fill the order at the new price with his permission, we also explained that we could cancel the order if this was not satisfactory to Mr [redacted] and a full refund would be issuedWhen Mr [redacted] stated he did not accept the additional expense and we cancelled the order Mr [redacted] has received a full refund for this cancelled order on September 23, Mr [redacted] filed a chargeback with his Credit Card Company upon the cancellation of this orderWe received notice of this Chargeback from our Credit Card ProcessorUpon notice we accepted Liability, which means the funds from this transaction are immediately removed from our account and issued back to the BuyerMr [redacted] needs to check with his Credit card Company because they have received the returned funds and should have applied them to his accountIf there is any other documentation you may need or if anything is unclear please contact me.Thank You, [redacted] ***Appliance Zone

Good MorningI apologize for the inconvenienceUnfortunately, manufacturer back orders are not something we have control overPlease understand that the ETA was only an estimated time of availability and unfortunately the manufacturer changed it as needed for production purposesWe were just as upset that the part was on back order, but you were informed via email that the part was off of back order and would be shipped the next dayThe order shipped on Dec 15th, and was delivered on Dec 20th, via Fed Ex Smartpost tracking number [redacted] Since the merchandise is in the customer's possession, the customer is more than welcome to contact us for a Return Authorization within days of the delivery date if they wish to return the item for a refundThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] As previously stated I had several exchanges with their technicians and tried to get an RMA for a defective part I in good faith made several attempts to get this product returned to them in the allotted time This product was advertised as an original GE part with a year warranty Yet GE claimed they do not warranty the partThe product was the supposed replacement and was installed correctly It at no time functioned correctly After unsuccessful attempts to get a replacement I disputed with credit card company and it was found in my favor Appliance Zone never made attempts to contact me to either issue an RMA nor send me an invoice instead they sent me to collections who also failed to contact me I ask again that Appliance Zone prove they acted ethically and attempted to invoice me or ask the item be returned

No, this wasn’t resolved I didn’t have time to respond to all the inaccurate information this company sharedKeep in mind that the “chargeback” they’re waiting to have resolved was only initiated MONTHS after my requests for a refund My CC company gave me a credit, but Appliance Zone was completely unresponsive to their calls So the company gets my money, gets to keep their parts and the CC company charges off a loss and winds up passing their costs onto other customers There is no fairness or justice here I would appreciate you reopening this case using my reply as the response [redacted] BA, MLIS, REALTOR® [redacted] ***

We have read and understand Mr [redacted] ’s concernsFirst we would like to apologize to Mr [redacted] for the frustration this situation has causedWe would like to mention that due to our use of multiple distributors and warehouses our site does not state the status of an item’s availabilityWe attempted to issue Mr [redacted] ’s refund twice but the transaction failed both times, we have included a screen shot from our Credit Card Processor showing these attemptsWe then contacted our Credit Card Processor for more details regarding the transaction and were told that the refunds were declined due to the Credit Card Mr [redacted] had used for this purchase expired in January, prior to the cancellationWe emailed Mr [redacted] requesting the current expiration date so that we could complete the refund but received no replyIf Mr [redacted] could please supply the current Expiration date of the card he used for the purchase we will be able to complete the refund right awayThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I would be happy to accept a check or money order!

Mr [redacted] placed an order on our site for a Coffee Grinder Jar Replacement on October, 26, This order was processed and shipped to him on October 27, and delivered on October 29, via USPSMr [redacted] contacted us on October 29, requesting to Return the item as it was not fitting properlyA Return Authorization was issued for the item as requestedThis item was returned to our warehouse and refunded on November 24, Upon the part being returned, this was returned back into inventory as there was no defect or damage done to the itemThe refund was based on our Standard Return Policy, meaning the refund would be for the price of the item only and some returns may also include a $processing fee for a total of $The cost of return shipping is not covered by ApplianceZone.com unless the error is on our end

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be acceptable to meI got Paypal involved because they kept delaying the refund with excusesI will not do business with this company again and recommend others bewareI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr [redacted] emailed our company stating that the part that he had received the incorrect part, our Customer Service Representatives reviewed the pictures of the item Mr [redacted] received and these matched the part Mr [redacted] had purchased from usMr [redacted] had wanted a water Tank however the Manufacturer, L-G, no longer sells a water tankMr [redacted] Purchased Part# 4838JA2002A which is a water line L-G now uses in place of the tank and Mr [redacted] received Part# 4838JA2002A We issued Mr [redacted] a Return Authorization for the part he ordered and received, Mr [redacted] stated he wanted us to provide a prepaid return labelOur customer service Representative explained we can't issue a pre-paid label because the part shipped and received was 1) the part Mr [redacted] ordered and 2) the correct part per the Manufacturer for his model [redacted] Has also filed a chargeback with his Credit Card Company against this order, As Mr [redacted] has not yet returned the order we replied to the chargeback accordingly and our Credit Card Processor is now working with his Credit card company to resolve the matterIf Mr [redacted] returns the order we will be more than happy you inform our Credit Card Processor and proceed accordingly in issuing a refund for the part We have previously provided is a copy of [redacted] ’s order, the email thread with Mr [redacted] as well as screen shots of the item Mr [redacted] ordered as shown on other competitor websites showing this is the same as the part Mr [redacted] receivedIf there is any other documentation you may need or if anything is unclear please contact me Thank You, [redacted] Appliance Zone

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Morning, I apologize for this inconvenience you encountered with your orderI do see that after speaking with our Customer Service Team, we deemed that the part you originally ordered from us was faulty, and a replacement order was issued at that timeYour replacement order was shipped
out of our warehouse on 1/30/via USPS with tracking # ***From the tracking details this order was delivered to you on 02/01/I am sorry for the shipping delay with your orderIt does look like this part was on a slight back order with the manufacturer, though your order was filled and shipped as soon as the part arrived at our warehouse from the manufacturer. Per our Defective Items Policy, we are only able to provide a replacement order or a Store Credit as a courtesy for the defective itemsOur Customer Service Team explained this to our customer via emailSince the Store Credit was not needed, we kept the replacement order in place to have shipped once the part was availableUnfortunately, our policy does not cover a refund for defective itemsI am sorry for any inconvenience the back order on the part may have caused to you. Please let us know if you have any additional questions or concernsWe appreciate your business! Thank you!

December 15,
Complaint ID ***
*** ***
To Whom It May Concern:
*** *** placed an order with our Company on October 23, for one (1) Microwave Rotating Tray Ring, Part# 5889W2A012J
Mr. *** order was shipped on November 6, and delivered on November 10, via USPS
Mr*** emailed our company requesting to return the order Our Customer Service Representatives issued Mr*** a Return Authorization Label to return the item
Mr*** returned one (1) Microwave Rotating Tray Ring, Part# 5889W2A012J to the warehouseMr*** was issued a refund in accordance to our Return policy for the returned part on December 9,
If there is any other documentation you may need or if anything is unclear please contact me
Thank You,
*** ***
Appliance Zone