Aqua Care

Everything was already handled prior to them receiving the accountThat is why I am frustratedI had company called [redacted] who already researched the situatios and this account was removed from my credit previouslyThen some how these people got it and refuse to listen to meI explained this entire story to every single person I talked with over the phone.they have not contacted me since the complaint, so I appreciate that

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The is the same debtI understand it is not from [redacted] , but that was what it was listed as for ***That is who we spoke with who could not identify the debt [redacted] and [redacted] both use ***for recovery of debtI will agree to work with Key2Recovery to resolve this debt as I am over trying to defend myself for a mistake of another companyHowever, they are trying to charge me an additional $2000+ in collection fees and by law, in the state of Tennessee, Unless it is noted in the signed documents which it was not in the documents received) a collection agency is not allowed to charge any additional fees other than interest Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The school informed me that this charge was added by the collection company and that this is there feeUnion Institute told me to contact Key2Recovery about the fee in which I didI have received several phone calls from them from several different peopleI also have filed a complaint against Union Institute as well because this account should not have been sent to collections by any meansIve made payments and I only stopped making payments while I was out fo surgery Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have asked for written resolution and the company has agreed They state they sent an email but say it may have been "delayed" How does an email get delayed for weeks? I request that this company do as they said they would and send me via USPS or email the requested statement that this account has been PAID IN FULL AND NO MONEY IS DUE ON THIS ACCOUNTUntil they do what they said they would do, this case is not resolved Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have spoken to an individual at the business and they had my phone numberToday, I was disrespected and treated rudely by the operatorRegards, [redacted]

We had attempted to explain the account in our office and clarify our client's position to no availSince he stated he wants no further contact from our office I have closed the file back to our client with our recommendation

Complainants account was placed with our firm on 6/26/as a just and binding debtHe did attend [redacted] and his last date of attendance was 8/4/where he withdrew after the deadline to receive any type of refundAny financial aid he applied for through the [redacted] form through the Department of Education was returned to the DOE by [redacted] per the DOE's protocol within the [redacted] loan programs thus creating a receivable balance due to the institution [redacted] then sold this receivable balance and the account was placed here for collection

The word “fraud” was never used by the complainant in any conversation with our officeAn attempt was made to construct a time line of events to corroborate her claim, but the complainant was so agitated and uncommunicative she would only state she will continue to make complaints until the file was closedAs stated earlier we had provided validation which included the complainants name address social security number, date of birth and signatureI have not heard back with any claim it is not her signature

See attached documentRevdex.com spoke with consumer and consumer indicated that [redacted] was hired by her mortgage company when she tried applying for a loan that this appear on her historyShe indicated that [redacted] had spoken with [redacted] and other agencies and made notes in the remarks and below the credit information (see attached document)Consumer indicated that on page of the document it shows that the balance was zero'd out

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending return of my moneyI appreciate the response given from Carmen, and the acknowledgement of this errorHe was the only one to understand the error made and was appropriate in fixing itI hope the representatives at fault will take this as a learning experience and not deceive and undermine their customers Regards, [redacted]

The collection costs referred to by the complainant is a contractual agreement she has with our clientWe do not "add" or "charge" her anythingIt is agreed between Union Institute and University and their students if in fact an amount becomes delinquent there will be a collection cost added, by the University, and the file will then be forwarded to a collection agencyWe left a message on the only phone number we have for the complainant on January where she called back the same day.We left a message on February and the complainant called in February 15, , and No other calls were made on this account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have documentation that more than on attempt was made per day I have several messages left by the account manager disclosing private financial information on a voicemail that others have access too I also know that under the Fair Debt Collection Practices Act that once the consumer is contacted all 3rd party contact must stop.It is not a matter that my account is closed it's a matter that Key Recovery business practices Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoken to an individual at the business and they had my phone numberToday, I was disrespected and treated rudely by the operator Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The gentleman who called me was extremely rude and asked if it was my social #, I agreed it is but I explained it was a fraud issue by the schoolHe wantedwto argue with me that they do not buy accountsII do not know how their business operates nor does it matterThey issue is, the company who "hired" them to contact me already had came to the conclusion that the debt was not associated with meThis issue was resolved with the help of [redacted] at [redacted] ***If [redacted] was able to find that I was not reliable and removed it from my credit, then how am I responsibleThese people love trying to ruin your day and life for that matterThis is fraud Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I also have absolutely no idea why this was opened and apparently started all over again. As I have uploaded and indicated in my statement, THIS IS RESOLVED. There is no more need for any contact or resolution. Please check your records and note that this has been resolved. Regards, [redacted] ***

There was an error in posting the payment and an apology was givenThe error was corrected and the people involved were coached and corrected

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I ACCEPT the terms of the business, the ONLY problem I still have is that I did not receive the email. We spoke on the phone and I gave them my email address but I still haven't received the email we agree to and the one they reference in their responseI checked my Spam as well and it is not there. Please ask them to resend that email and give them my email address as "l***". Thank you.
Regards,
*** ***

We are in the business of locating people wo our clients have lost touch withWe often end up with phone numbers that are no good or have possibly been recycledI often receive voice mails from people, who are very upset, stating they want us to stop calling, but they do not leave the phone number
they are referencingWe cannot locate a phone number in our data base to remove it if we do not know what that number is We have no desire to call a wrong number and are thankful and ready to remove any number that is not reaching the party we are intending to contact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The school informed me that this charge was added by the collection company and that this is there feeUnion Institute told me to contact Key2Recovery about the fee in which I didI have received several phone calls from them from several different peopleI also have filed a complaint against Union Institute as well because this account should not have been sent to collections by any meansIve made payments and I only stopped making payments while I was out fo surgery.
Regards,
*** ***