Aqua Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have documentation that more than on attempt was made per day.
I have several messages left by the account manager disclosing private financial information on a voicemail that others have access too.  I also know that under the Fair Debt Collection Practices Act that once the consumer is contacted all 3rd party contact must stop.It is not a matter that my account is closed it's a matter that Key 2 Recovery business practices.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will be seeking legal counsel. Thank you for your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken to an individual at the business and they had my phone number. Today, I was disrespected and treated rudely by the operator.
Regards,
[redacted]

See attached documentRevdex.com spoke with consumer and consumer indicated that [redacted] was hired by her mortgage company when she tried applying for a loan that this appear on her history. She indicated that [redacted] had spoken with [redacted] and other agencies and made notes in the remarks and below the credit information (see attached document). Consumer indicated that on page 2 of the document it shows that the balance was zero'd out.

The collection costs referred to by the complainant is a contractual agreement she has with our client. We do not "add" or "charge" her anything. It is agreed between Union Institute and University and their students if in fact an amount becomes delinquent there will be a collection cost added, by...

the University, and the file will then be forwarded to a collection agency. We left a message on the only phone number we have for the complainant on January 30 where she called back the same day.We left a message on February 3 and the complainant called in February 15, 22 , 23 and 24. No other calls were made on this account.

This incident was a training issue with a newly hired employee. It has been clarified with him again if anyone says not to call back we are not to call back. It was an error and has been rectified by my removing the phone number and marking the account as do not contact.

The email in question was sent October 27, 2017. There may have been a delay due to our legal department clearing the email before sending.