Aqua Quip

The replacement part has been provided by the manufacturer and is scheduled to be installed Monday 8/17/

Discussed situation with [redacted] on 11/21/and came to an agreement to perform additional work to remove debris from under liner, add additional patching on underside of liner and extend warranty of the patch beyond the manufacturers warranty Work to be performed in Spring of

Revdex.com:If Aqua Quip follows through and installs the part on Monday as they have indicated, I will be satisfied with the resolution However, I am not a satisfied
customer and would not recommend Aqua Quip to a customer looking to install a natural gas fireplace.Sincerely, *** ***

We spoke with the customer on Wednesday 7/and have come to an agreed upon resolution We have scheduled the repairs to be completed in a time frame acceptable to the customer after discussing the project and challenges we experienced with communication

A
representative from Aqua Quip reached out to us late last week and to our relieve Aqua Quip is making it rightThey came out yesterday and began the work and as long as they complete the job with quality work we are thrilled with finally getting this resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I personally met with Mr. [redacted] on February 3rd, 2016 to discuss a problem he was having with his pool pump sucking air. Mr [redacted] felt that we had caused this problem when we cleaned his pool previously. It was determined by a third party leak detection company (At our expense) that Mr. [redacted]...

has a broken plumbing line between the pool pump and swimming pool...about 15 feet from where the pool pump sits. It is Aqua Quip's opinion that Mr. [redacted] has experienced some ground settling (he lives on a sensitive slope above Puget Sound, with several new homes being built on the bluff just above his home).
As for his concern about the pump and filter install in 2011- which was nearly 5 years ago....he does have a bid showing a different pool pump specified. It turned out to be too large of a pump for his installation, and our technician made the decision to install a different model. The pump we installed was manufactured by one of the largest pump manufacturers in the industry and is not considered a be low end or inferior model to anyone other than Mr. [redacted]. He was charged an amount that was correct for the pump that was installed. Until now- he has not complained about the filter repair- but again...it has worked correctly for nearly 5 years. This installation was 5 years ago- and up until now...the pool pump and filter worked correctly and was not a concern to Mr. [redacted].
Mr. [redacted] is a difficult customer to work with- and Aqua Quip has no longer willing to do any work in Mr. [redacted]'s home or on his swimming pool.
Here is my proposed resolution for Mr. [redacted]- we will exchange the current pool pump for the one he is asking for (It is the incorrect pump model and size for his installation). The current pump is 5 year old, and therefore is 50% through it's useful life. We will make the exchange at 50% of the price of the new pool pump. We will NOT do the removal of the current pump or install the new one. We will make the exchange at the above stated price when we can stop by and pick the pump up- once he has had it removed.
We will also leave him a 50 lbs bag of filter media- so that we can "top off" the sand in his filter tank. Sand filters can lose sand during backwashing over time- especially after 5 years. I do not have any idea what he is saying about the incorrect internal parts of the filter. Filter parts/internals are specific to manuafacturer. 
Revdex.com- don't be fooled by Mr. [redacted]. He will not be satisfied with any proposed resolution and is unwilling to accept any responsibility for problems that occur with his pool. He thinks it is all Aqua Quip's fault and seems to go back years to find causes and reasons to blame us for his aging or settling pool.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Discussed situation with [redacted] on 11/21/16 and came to an agreement to perform additional work to remove debris from under liner, add additional patching on underside of liner and extend warranty of the patch beyond the manufacturers warranty.  Work to be performed in Spring of 2017.

The replacement part has been provided by the manufacturer and is scheduled to be installed Monday 8/17/15