Added on Apr 16, 2020, by Robert S
I purchased a Solo sauna (from sales agent ***) and Solo pad on April 1st. The solo pad has never heated, something it is supposed to do. I filed a complaint by email with the company on April 10th. Since then there have been several emails between me and Ms. and also between me and a customer service rep named *** trying to resolve the matter. NO PROGRESS HAS BEEN MADE AT ALL!!! *** does not reply to my emails in a timely manner, often taking days to respond, if he responds at all.