AR500 Armor

The customer has received his replacement platesThe customer was told the following information in April as it was the company protocol for dealing with our recall in compliance with CPSC regulations:“ARArmor® is working with the Consumer Product Safety Commission to undertake a safety recall and replacement of a recent limited supply of level III body armor The potentially affected level III products have a “Date of Manufacture” of February or March and were shipped between February 23, and March 23, Customers with potentially affected level III products should immediately stop use of the product.A supplier provided ARArmor ballistic grade steel that failed a ballistic test and only informed ARArmor after some armor was distributed Details of the recall and replacement will soon be announced after it is approved by the Consumer Product Safety Commission We cannot provide additional information about the recall and replacement at this time, however in order to expedite recall and replacement once a plan is approved, we would like to find out if you have an affected product and put you on a list to be contacted as soon as possible.” “Details of the recall and replacement will be announced as soon as possible after it is approved by the Consumer Product Safety CommissionWhen more information is available, we will contact you.”We also had answers available for the most common questions with the most common being:When will my armor be replaced?ARArmor will implement a recall and replacement program as soon as it is approved by the Consumer Product Safety Commission We cannot implement a program until it is approved.The customer has since received his replacement platesWe have reached out to him to make sure he is satisfied or if he has any other concerns or questions and we have not heard from him as of yesterday, June 22,

Cliff, I do apologize for the delay, as we have had unforeseen set backs in our shipping department. Due to this it had caused lead times for product leaving to be extended. I can understand the frustration, and by no means want you to feel that we are trying to mislead you. This is the first time we have ever had a set back to this capacity. If you would like a refund on the product we can accommodate that for you.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11668226, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Fabrizio V***

it is now weeks and the initial advertisement noted "up to weeks"the company is now not responding to my online inquiries or e-mails (sent an online message and an email with no response).this company has held my payment (interest free mind you) for weeks?i cannot get a commitment on
delivery?clearly something does not seem right and I am deme ding specific performance on this order The advertisement on the website said "estimated up to weeks"That lead me to believe that within weeks the product would be shipped Additionally, the advertising is now even more concerning given that "Thomas" from customer support has now indicated ARmay not even begin working on my order for another weeks? *** is full of people complaining (yes some people have waited much much longer) but, the public advertisement is and misleading and there was not patent disclaimer indicated regarding the massive backlog this company has?i want the product but, honestly considering refund My fear is these is will want to take weeks to get our funding returnedDeceptive practices seem clear here A lack of customer focus obvious and frankly the lack of business acumen and an inability to adapt, adjust and overcome does not seem fair to the consumer who is misled

*** We apologize for any inconvenience we have causedWe have had unforeseen set backs in our shipping departmentWe do our best to update you properly, an are working overtime to get this matter correctedIf you would have informed us that you wanted to cancel an receive refund we
would have processed it for you at that timeWe will get your order canceled an issue your refund, it will take about 3-business day to process back into your account

***I do apologize for the delayWe have had unforeseen setbacks coming off the holidays which as well back logged our shipping departmentWe are the direct manufacture and can encounter delaysWe never anticipated it to be this extensive as I can insure you we are working overtime and
weekends to get caught upWe know this can cause an inconvenience to the customer and we deeply apologizePlease bear with us through this difficult timeI as well I see that we refunded your shipping, even though I know this does not help the inconvenience of your wait time but we want our customers to know we are trying our best to get orders outI do see your order was delivered on the 4th of MarchPlease contact us a www.support.com for any further assistance

I have reviewed the complaint and tried calling the customerThere was no answer, so I reached out via emailThis is the email sent:Hello Sir,I am the Customer Service Manager at ARArmorI just tried to reach you at your contact phone numberI am contacting you to address your concerns about
the plate carrier and armor option that you ordered with us on 7/17/I would like to be able to help you out in this matter.The best way we can address your issue with the armor that does not fit in the plate carrier you purchased is to offer you an exchange for your carrierThis is because it is our policy to not exchange armor once it has left our facility and gone to a customer for private useIt does state on our website that all sales are final, but we are willing to help you in this matter because of the circumstances and misunderstanding of the differences in armor that we offerI believe the best option for you is to purchase the Operator II plate carrierThis will accommodate the 10x12” Square Back plate that you orderedThere is a price difference though as the Sentry carrier is priced at $and the Operator II carrier is priced at $I would be able to provide a return shipping label for the Sentry plate carrier so that you don’t have to pay for that portionWe can issue you the return shipping label via email that you would be able to print and tape to your return packageOnce we receive your original Sentry carrier, we would call to take payment for the difference of the Operator II and ship it out immediatelyPlease let me know if this is a satisfactory conclusion to this order and I will send you the return label to start the process immediately.We are willing to comply with the customer's suggestion to exchange plate carriersThis should be resolved promptly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Cliff,I apologize for the inconvenience as I was unaware that the correction order was never completedI will get this to my fulfillment department to get it shipped out. ARArmor® Customer Support
",sans-serif>[redacted] [redacted] * [redacted]

Bill, Below is the email you had sent us as well as the response, please note this was sent on Sunday when we are closed. Emails as well submitted after a holiday as stated on our website response times will be delayed.When answering calls we have stated to customers that we were having phone...

errors with our connection, so I can assure you that you were not hung up on but disconnected due to our connection. I see your order was notated as well on the 30th which was the following day. When explain to you the production lead time of 8 weeks (as we manufacture the product to order)you were unhappy with that and claimed this is a scam an stated you will be filing a charge back. Your order was notated as that which is why no further processing of your order has been taken. Unfortunately you stated you would file a charge back which put your order in a hold status as we can not complete it if your card company refunds you as well we wont manufacture product if you intend to cancel your order. We responded in email letting you know this as well. Which below is the reply as well as your response. I apologize for the confusion but our website states the product lead time an you were explained that on the 30th when we spoke to you on the phone. Please note the order will be held til further notice of a charge back. Sent: Sunday, November 29, 2015
12:45 PM


Subject: 


I will cancel order if you don't reply




Body: 


This is my last email.
Either you tell me when I will get this order #[redacted] guaranteed.
Or I will cancel the order today.
It's your call.

----------------------------------------------------------------------Sent Mon 12/7/2015 2:28 PMHello Bill,
We have notated your account that you were possible filing a
charge back for scam. There has not been any progress since you stated so.
Please contact us via phone @ ###-###-#### to clarify if you would like to move
forward.
Your business and patience is greatly appreciated!--------------------------------------------------------------------...⇄ 12/14/2015 6:55 AM
No I
want nothing from your company in anyway. I had to file a complaint with the
Revdex.com just to get you to reply to my email. And when I call and stay on hold for
a hour you hang up on me.
Great
way to run a business.
Sent from my iPad

[redacted],I apologize for the inconvenience as I do see on the 21st we submitted a correction order for you for the missing side armor. I apologize for the delay as we are working on getting those shipped out to you.

William, I apologize that you were unsatisfied with your experience but as previously stated we were having technical issues with our phone lines as we are in a new building. We were contacting you via email to inform you that you were not hung up on. As well to avoid further issues with getting disconnected. Again I apologize that we were unable to keep your business, and for any past miscommunication.

The customer has received his replacement plates. The customer was told the following information in April as it was the company protocol for dealing with our recall in compliance with CPSC regulations:“AR500 Armor® is working with the Consumer Product Safety Commission to undertake a safety...

recall and replacement of a recent limited supply of level III body armor.  The potentially affected level III products have a “Date of Manufacture” of February 2016 or March 2016 and were shipped between February 23, 2016 and March 23, 2016.  Customers with potentially affected level III products should immediately stop use of the product.A supplier provided AR500 Armor ballistic grade steel that failed a ballistic test and only informed AR500 Armor after some armor was distributed.  Details of the recall and replacement will soon be announced after it is approved by the Consumer Product Safety Commission.  We cannot provide additional information about the recall and replacement at this time, however in order to expedite recall and replacement once a plan is approved, we would like to find out if you have an affected product and put you on a list to be contacted as soon as possible.” “Details of the recall and replacement will be announced as soon as possible after it is approved by the Consumer Product Safety Commission. When more information is available, we will contact you.”We also had answers available for the most common questions with the most common being:When will my armor be replaced?AR500 Armor will implement a recall and replacement program as soon as it is approved by the Consumer Product Safety Commission.  We cannot implement a program until it is approved.The customer has since received his replacement plates. We have reached out to him to make sure he is satisfied or if he has any other concerns or questions and we have not heard from him as of yesterday, June 22, 2016.

Unfortunately, this is the same response I've received from Cecilia, Jessica H. Cece W. and Dee. Every time I try to find out what is going on, no one seems to be aware of the missing item nor does the information seem to go beyond the last contact.

Matt,I apologize for the inconvenience as we requested your package back to verify the contents and ensure you received the proper items and order. We are working on getting this package shipped back out immediately. Again we apologize for the delay and the frustration.

Cliff, I do apologize for the delay, as we have had unforeseen set backs in our shipping department. Due to this it had caused lead times for product leaving to be extended. I can understand the frustration, and by no means want you to feel that we are trying to mislead you. This is the first time we have ever had a set back to this capacity. If you would like a refund on the product we can accommodate that for you.

James, I am showing we had email correspondence on the 11th of March, and I had explained the flood of emails we have received which has cause the delay in response time. You did respond to that with "Excellent! Thank you very much for the update!"  Your order has entered the packing queue an tracking was provided as well I had explain our current shipping backlog and as well refunded your shipping. Please email us at [redacted] if you have any further concerns or questions.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as I get a date they plan to deliver the product.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I still have not received any package and my original purcahse date was 1/7/16.  The company still has not even shipped the package yet.

complete lies after waiting on hold for a hour she was very rude and then hung up on me. Secondly they would only reply to my email after I Contacted the Revdex.com. Now I know why they have a F rating with the Revdex.com.I don't want any product from this company or want any more emails. Thank you Revdex.com ??????????????