ARA Diagnostic Imaging

Revdex.com: Thanks a lot for resolving this issue which has been pending since December of I called their billing department because they had sent me a letter asking me to pay with in days or they would refer my case to a collection agencyI asked them about the letter and they told me to ignore it as the issue has been resolved and that they have withdrawn the charges for the testI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:There is nothing in the Fair Credit Reporting Act which compels or requires a collection agency to report a patient's billing account status to the credit reporting agencies Therefore, ARA acts to judge its patients even after an account is paid by sentencing them to the maximum punitive damage they can legally get away with ARA reports billed services individually as they age out of their billing system resulting in what appears to be multiple accounts instead of reporting one account and updating the balance periodically as services are rendered at later dates I am not the only patient that has been treated this way Therefore, I will make it my mission to notify the community (via social and various reporting media) of this practice and bring together others who have been similarly affected I want the board of directors made aware of this and to include it in the agenda during their next meeting I also want the ARA board of directors to respond to the Revdex.com to verify whether or not this has been addressed Regards, [redacted] ***

We contacted the patient and wrote-off the outstanding balance.Thanks

Austin Radiological Association (ARA) spoke with the patient on 4/11/2016, and corrected the mistake that was made on the account The account was removed from the collection agency on 4/12/ According to the collection agency the removal from the credit bureau was placed, and can take days to update

The account was found to have an error when posting the charges for the services performed on 8/17/ The quickpay adjustments were not properly applied by the billing system causing a patient statement to go out in error for the remaining amount The account has been corrected, and the patient does not owe any additional payment for the 8/17/date of service

The patient was seen at one of our clinics on 2/22/ The insurance card that was presented stated it was through the Multiplan/PHCS Network, which Austin Radiological Association (ARA) is in network with However, the product that the patient had coverage through, First Care, is considered out of network Unfortunately, we were not aware of this at the time of service, and it is ultimately the patient's responsibility to know what providers are in network with their insurance company We have offered the patient a 40% discount on the outstanding balance, which is in line with our Self Pay discounts for non covered patients We would be willing to discuss removing this account and balance from collections with the patient, however, payment is required first

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our company contacted the insurance company to ensure that the coordination of benefits had been updated Once that was verified, we did resubmit the claims to the insurance The patient has been updated of this information and was satisfied with the outcome

There is no message following the "I am rejecting this response because:". Currently ARA Diagnostic Imaging stands by the response given

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Although the outcome is as desired, the explanation is feeble at best. Maybe their billing department needs some overhaul if they can't get a simple paid in full procedure correctly handled
Regards,
*** ***

In February 2017, ARA Diagnostic Imaging (ARA) received notification from United Healthcare Insurance that they would begin covering the 3D Tomo portion at 100% under the patient's screening/preventative benefit ARA then started informing our UHC patients of this However, UHC later
came out with a clarification stating only certain benefit plans would actually cover the 3D tomo This patient's plan was found to not be a plan that covered it However, in good faith, ARA decided to honor what UHC had originally portrayed and agreed to adjust balances that were not covered even though the patient's had been told they were The Customer Service rep that spoke with this patient was new and not aware of this situation The CS Rep has since been retrained on the situation We have contacted the patient to let her know that we are removing it from the collection agency, and adjusting the remaining balance

When ARA pulled the patient's benefits from the insurance company to process the quote, the insurance company returned incorrect information stating that the patient would only owe the small portion quoted. Once the claim processed through the insurance, however, this turned out to be
incorrect. While it is not standard practice to adjust the patient's bills in situations of error from a third party, an exception will be made in this one instance. ARA will accept the patient's payment of $as payment in full for their patient responsibility for the date of service 8/12/echo soft tissue

The customer's account has aged to collections on three separate occasions The first time it went to collections was on 10/03/for $51.89, for services on 6/23/ The second collection reporting was on 5/15/for $for services on 1/30/ The third collection
reporting was on 8/21/for $273.30, for services on 5/5/17, 5/31/and 7/3/ Customer's are sent statements, a final notice letter, and three collection calls are placed prior to a balance being placed with the collection agency We spoke with the customer on 5/5/17, when she indicated at time of service that she was aware of her prior balance and that it was close to collections, but she could not pay today or set up a payment arrangement, but she would call The patient then had services again on 5/30/where she indicated she would set a payment arrangement for her estimated out of pocket that day of $and prior balance of $ However, she did not set a payment arrangement, nor is there any history on the account of the customer ever making payment

Complaint: ***
I am rejecting this response because:My insurance was supposed to cover screeningsARA is a big organizationThey have several check in peopleNot one if them asked me or had a sign posted saying "have you verified that your insurance is paying for procedure?" I would have defintely went somewhere else or verified with insurance if I had knownThey just copied my card and that was it*** ***
Regards,
*** ***

ARA has decided to make a one time exception and write off this balance due in good faith

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The reason there are multiple reportings on the credit report from the collection agency, is because this account has had multiple balances age to collections due to non-payment on different dates, 6/20/for $152.36, 9/26/for $50, 2/6/for $and $5/15/for $ Had all of
these balances been active on the account at same time, only one balance would have been reported to the collection agency The Fair Debt Credit Reporting Act does not allow "Delete for Pay"

We reviewed the account with our Coding Department and found that the should not have been billed It has been removed from the account

We contacted the patient and wrote-off the outstanding balance.Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]