This customer has been contacted to explain usageShe insist it is impossible, stated she is contacting attorney general and hung up the phone There is no other action to be taken on this accout
Complaint: [redacted] I am rejecting this response because: she states that someone moved into the homeHouse is still emptyRental did have lights on but illegalShe also inform me that they reread the meter which rep stated they couldn't because account was closeThey inform me that my bill in January was which I never receive a bill in this amountI did hang up after she accuse me of not telling the truthRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] %
All customers are notified of the additional deposit as indicted below. We strive to provide convenient options to customer to make timely payments to avoid additional fees. Options such Bank draft, Pick-a-Date program and budget billing are availableThe Customer Contact
Center can be contacted to discuss these options further.
Please note that your account is past due
Payment of $----------- must be received before 5:PM, on 10/31/2014, the last day to pay, or your service will be scheduled for disconnection on or after 11/3/If any portion of the past due amount shown above is due to a returned payment, you could be subject to disconnection at any timeIf payment is not received by the date and time indicated, you may also be billed an additional $deposit
The bill charges were explained to the customer on 10/30. The option to sign up for "My Account Online" is an option to review bill, receive email alerts, and text alerts regarding past due bills. We encourage customer to sifor these programs to receive information on any past due
amounts
The customer has been contacted and advised $40 was removed 7/15/15 as a courtesy. A letter was received from the customer's bank however the letter did not include information needed to remove another $40. The customer was contacted again and advised what is needed from the bank to remove the...
second $40 and to submit the correct letter once she receives it.
This customer has been contacted to explain usage. She insist it is impossible, stated she is contacting attorney general and hung up the phone. There is no other action to be taken on this accout.
The customer was contacted to provide documentation regarding the account. The documents were received, the customer contacted and advised the account will be corrected to reflect correct turn-off date and a new bill will be mailed.
Complaint: [redacted]
I am rejecting this response because: I never said that I would speak with the landlord, and the company has not provided me with written policy which shows this is what they do on a regular basis, furthermore, this leaves me at a disadvantage for I have no deposit, he could decide to terminate the service with no notification to me and the way they do things, they would terminate the service and I along with my child would be without lights. I think if this is the way Entergy handled their customers, then there needs to be steps taken to make sure do operate fairly!!!! No one should be able to just switch someone services without the current resident knowing of this and they knew that I never contacted them to say that I was transferring or disconnecting my services!!!
Regards,
[redacted]
The account has been reviewed, there are no adjustments to be made to the account. The customer was notified of any additional charges:Please note that your account is past due. Payment of $ must be received...
before 5:00 PM, on 8/14/2015, the last day to pay, or your service will be scheduled for disconnection on or after 8/17/2015. If any portion of the past due amount shown above is due to a returned payment, you could be subject to disconnection at any time. If payment is not receivedby the date and time indicated, you may also be billed additional $50.00 deposit Customers are provided several options to make payment and we encourage to take advantage of these options:HOW TO PAY To AVOID DISCONNECTION, pay Mon-Fri, 7am-5pm,using a 'real-time' AUTHORIZED payment option: ®My Account Online at entergy-mississippi.comQuick as a Click: The fastest way to pay ® Pay by Phone call [redacted] at 800-[redacted] ($2.95 fee for each $1000 payment by credit, debit or check)® Authorized Payment Location shown aboveor see complete list at entergy-mississippi.com Keep this entire notice for important information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for the response, since the customer has paid the bill in full there is nothing else that can be offered on this account. The policy on returned checks has been explained to the customer.
Complaint:[redacted]
I am rejecting this response because: she states that someone...
moved into the home. House is still empty. Rental did have lights on but illegal. She also inform me that they reread the meter which rep stated they couldn't because account was close. They inform me that my bill in January was 500.00 which I never receive a bill in this amount. I did hang up after she accuse me of not telling the truth.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
It has been verified the property owner/landlord called to change service into his name without any interruption of service. The pertinent information required was provided to change the service. The customer called on 8/17, spoke with an agent and was advised a new application for...
service is needed to reestablish service in her name the customer stated she would contact the owner/landlord. The customer will need to make application for new service, the deposit has applied to the final bill.
I have discussed the account with the customer by email, and she is aware of her options. If you need further details, please let me know. [redacted]Entergy Corporation601-[redacted]
This customer has been contacted to explain usageShe insist it is impossible, stated she is contacting attorney general and hung up the phone There is no other action to be taken on this accout
Complaint: [redacted] I am rejecting this response because: she states that someone moved into the homeHouse is still emptyRental did have lights on but illegalShe also inform me that they reread the meter which rep stated they couldn't because account was closeThey inform me that my bill in January was which I never receive a bill in this amountI did hang up after she accuse me of not telling the truthRegards, [redacted]
The customer has been contacted and the issue has been resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] %
All customers are notified of the additional deposit as indicted below. We strive to provide convenient options to customer to make timely payments to avoid additional fees. Options such Bank draft, Pick-a-Date program and budget billing are availableThe Customer Contact
Center can be contacted to discuss these options further.
Please note that your account is past due
Payment of $----------- must be received before 5:PM, on 10/31/2014, the last day to pay, or your service will be scheduled for disconnection on or after 11/3/If any portion of the past due amount shown above is due to a returned payment, you could be subject to disconnection at any timeIf payment is not received by the date and time indicated, you may also be billed an additional $deposit
The bill charges were explained to the customer on 10/30. The option to sign up for "My Account Online" is an option to review bill, receive email alerts, and text alerts regarding past due bills. We encourage customer to sifor these programs to receive information on any past due
amounts
The customer has been contacted and advised $40 was removed 7/15/15 as a courtesy. A letter was received from the customer's bank however the letter did not include information needed to remove another $40. The customer was contacted again and advised what is needed from the bank to remove the...
second $40 and to submit the correct letter once she receives it.
This customer has been contacted to explain usage. She insist it is impossible, stated she is contacting attorney general and hung up the phone. There is no other action to be taken on this accout.
The customer was contacted to provide documentation regarding the account. The documents were received, the customer contacted and advised the account will be corrected to reflect correct turn-off date and a new bill will be mailed.
Complaint: [redacted]
I am rejecting this response because: I never said that I would speak with the landlord, and the company has not provided me with written policy which shows this is what they do on a regular basis, furthermore, this leaves me at a disadvantage for I have no deposit, he could decide to terminate the service with no notification to me and the way they do things, they would terminate the service and I along with my child would be without lights. I think if this is the way Entergy handled their customers, then there needs to be steps taken to make sure do operate fairly!!!! No one should be able to just switch someone services without the current resident knowing of this and they knew that I never contacted them to say that I was transferring or disconnecting my services!!!
Regards,
[redacted]
The customer has been contacted and the issue has been resolved.
Customer has been contacted and advised of information required to remove derogatory from their credit file.
The account has been reviewed, there are no adjustments to be made to the account. The customer was notified of any additional charges:Please note that your account is past due. Payment of $ must be received...
before 5:00 PM, on 8/14/2015, the last day to pay, or your service will be scheduled for disconnection on or after 8/17/2015. If any portion of the past due amount shown above is due to a returned payment, you could be subject to disconnection at any time. If payment is not receivedby the date and time indicated, you may also be billed additional $50.00 deposit Customers are provided several options to make payment and we encourage to take advantage of these options:HOW TO PAY To AVOID DISCONNECTION, pay Mon-Fri, 7am-5pm,using a 'real-time' AUTHORIZED payment option: ®My Account Online at entergy-mississippi.comQuick as a Click: The fastest way to pay ® Pay by Phone call [redacted] at 800-[redacted] ($2.95 fee for each $1000 payment by credit, debit or check)® Authorized Payment Location shown aboveor see complete list at entergy-mississippi.com Keep this entire notice for important information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
%
Thank you for the response, since the customer has paid the bill in full there is nothing else that can be offered on this account. The policy on returned checks has been explained to the customer.
Complaint:[redacted]
I am rejecting this response because: she states that someone...
moved into the home. House is still empty. Rental did have lights on but illegal. She also inform me that they reread the meter which rep stated they couldn't because account was close. They inform me that my bill in January was 500.00 which I never receive a bill in this amount. I did hang up after she accuse me of not telling the truth.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
It has been verified the property owner/landlord called to change service into his name without any interruption of service. The pertinent information required was provided to change the service. The customer called on 8/17, spoke with an agent and was advised a new application for...
service is needed to reestablish service in her name the customer stated she would contact the owner/landlord. The customer will need to make application for new service, the deposit has applied to the final bill.
The customer has been contacted and the account has been corrected per customer's request instead of a refund.
I have discussed the account with the customer by email, and she is aware of her options. If you need further details, please let me know. [redacted]Entergy Corporation601-[redacted]