Aramont Computers, Inc

Thank
you for notifying us of Customer G’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer G’s account.
Our
records indicate that on 2/22/Customer G registered for an account and
agreed to be billed for a trial
membership and a monthly membership fee each month
thereafter until the account is canceled
We are
sorry that Customer G had difficulty when contacting our customer service
department due to extended wait times. Staffing is important to us, and
we are addressing the staffing needs appropriately in order ensure all of our
customers can get through to us
quickly. Membership cancellation may also be done directly on our
website, via email, or through our automated phone system
Regarding
Customer G’s concern of duplicate property addresses, please know that our goal
is to maintain 100% accuracy on our property data base We receive our
information from multiple sources, and our system contains an algorithm that
merges duplicate property addresses. We appreciate this information being
brought to our attention and will look into it accordingly
We
contacted Customer G on 6/4/and were able to speak with her regarding her
concerns. She was very pleased that we called. At this time we
cancelled her account so no further billing will take place and gave her a full
refund to resolve her concern. Customer G expressed appreciation that we
reached out to her directly, and confirmed that her concern has been completely
resolved

Thank
you for notifying us of Customer N’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer N’s account.
Customer
N registered an account for our service on 5/8/and agreed to be billed for a
day trial
membership and a monthly membership fee each month thereafter until
the account is canceled. The Terms of Use and Pricing Information are
clearly displayed on our registration page, and we require each member to check
a box stating they have read and agree to the terms of use and pricing
information, prior to registering the account
We do
not show any further correspondence from Customer N until 6/24/15, when he
cancelled the account on line. Please note this was weeks after the
trial period had expired.
Customer
N emailed our customer service department on 8/22/inquiring about the
monthly membership charges on the account. Our Customer Service
Supervisor left Customer N a voice message on 8/24/stating that the
monthly membership fees have been refunded in full and to contact us with
any further concerns. We believe we have completely addressed Customer
N’s concern and would consider this matter closed

Thank
you for notifying us of MrS’s comments regarding our service. We
appreciate the opportunity to investigate the situation, and respond to MrS’s
concern
We
contacted MrS to inquire specifically about the property information he is
referring to in his
comments. We learned that he was referring to
specific properties that seemed to be erroneously listed. We appreciate
the information MrS provided so we could conduct an internal investigate
regarding this information
Upon
our investigation, we found that both of these properties were originally
listed by A*** *** as properties for sale by owner. Apparently he
neglected to remove these listing once the homes were no longer
available, as they are still listed as active properties for sale on many
websites
Please
know that we make our best efforts to achieve 100% accuracy in the data we
provide to our customers. We aggregate data from multiple sources
nationwide and are constantly adding and deleting properties from our database
to ensure accuracy. We appreciate the information provided to us by Mr
S, as we immediately removed these properties from our database, and in turn
notified our sources they should do the same
We
sincerely apologize that when MrS contacted our customer service department
that he was not able to speak with a representative due to extensive hold
times. We take customer service very seriously and are addressing our
staffing needs to ensure all of our customers can speak with a representative
in a timely manner
Our
customer service manager contacted MrS via email confirming the listings in
question have been removed from our website. We believe we have
completely addressed MrS’s concerns and would consider this matter closed

Thank
you for notifying us of MrR’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with the
account associated to MrR.
On
5/17/an account was registered using MrR’ mailing address and complete
credit card
information. Please note that the mailing address provided to
the Revdex.com is the same mailing address used to register the account, however the
we believe it was MrsR that registered the account as it is under her
name. We attempted to contact both Mrand MrsR to discuss the account,
however were unable to reach them
When
registering for our service, we offer a trial membership for a nominal
fee and a monthly membership fee would occur each month thereafter until the
account is canceled. The Terms of Use and Pricing Information are clearly
displayed on our registration page, and we require each member to check a box
stating they have read and agree to the terms of use and pricing information,
prior to registering the account
We do
not show any correspondence from Mror MrsR regarding the account, however
our customer service supervisor refunded all fees to Mrand MrsR
We
believe we have completely resolved this issue and would consider this matter
closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10572521, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for notifying us of Customer P’s experience. We appreciate the opportunity to research and respond to what has occurred with Customer P’s account. According to our records, Customer P registered for an account on 9/29/16. Customer P agreed to be billed for
the trial membership and each month thereafter until the account is cancelled. The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account Our records show that Customer P contacted us via telephone on 12/13/16, well after the trial period had expired. Upon receiving notice of Customer P’s complaint, our customer service manager contacted Customer P to discuss and resolve the concern. The customer service manager confirmed with Customer P that his wife registered for the account. We confirmed that the CVV code entered in our system to make the purchase is the same code the bank has on file Additionally, we have confirmed that the IP address used (173.26.19.155) matches Customer P’s geolocation as well as the ISP r used by Customer P We apologize that the 1st customer service agent Customer P spoke with had trouble locating the account, and we are researching the reason the call disconnected. As Customer P stated, the following agent provided information regarding our refund process, and cancelled Customer P’s account as requested While we believe it is evident that Customer P did register for our service, in efforts to resolve this complaint to the customer’s satisfaction, we have issued a full refund

Thank
you for notifying us of Customer G’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer G’s account.
As
Customer G states, an account was registered for our service on 7/10/with an
agreement to be billed for
a day trial membership and a monthly membership
fee each month thereafter until the account is canceled. The Terms of Use
and Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account
We do
not show any further correspondence from Customer G until we received the
information the Revdex.com provided to us on 8/7/15. Our Customer Service
Supervisor contacted Customer G on 8/7/to discuss the concerns. During
that phone conversation we granted Customer G a full refund. Customer G
stated he was completely satisfied with the resolution and was appreciative
that our customer service supervisor reached out to him directly

Thank
you for notifying us of Customer G’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer G’s account.
Our
records indicate that on 2/24/Customer G registered an account with
us. All registering members
agree to be billed for a trial membership and
then a monthly membership fee each month thereafter until the account is
canceled. The Terms of Use and Pricing Information are clearly displayed
on our registration page, and we require each member to check a box stating
they have read and agree to the terms of use and pricing information, prior to
registering the account. We require all members to provide their full
name, email address, home address, phone number and complete credit card
information when registering for an account.
Customer
G contacted our customer service department on 6/2/15. At this
point we verified with Customer G that the email address, home address,
phone number and credit card information we had in our system was
correct. Customer G stated the computer had been hacked, and that they
did not intend to sign up for our service
We
cancelled the account associated to Customer G and provided a full refund, in
efforts to resolve Customer G’s concern. We understand Customer G does
not wish to be contacted, however we sent an email stating the account had been
cancelled and that a full refund has been provided. We also left a voice
message with Customer G stating this information as well. We have
completely addressed Customer G’s concerns and feel confident this issues is
resolved

Thank you for notifying us of Customer W’s experienceWe appreciate the opportunity to research and respond to what has occurred with Customer W’s account. Our business operates a website which contains a nation-wide database with the largest selection of distressed properties including MLS,
FSBO and properties that are available with a lease option, rent to own, and/or owner financingOur website is updated several times a week providing our customers with the most recent and up to date property listings. According to our records, Customer W registered for an account on 6/12/We do not show any correspondence from Customer W until she called our customer service department on 7/5/and cancelled the account on her own, using the automated phone system without speaking with a live representativeUpon receiving notice of Customer W’s concern, our customer service manager contacted Customer W directly to explain our service and discuss her concern, however we were not able to reach herWe provided Customer W a full refund, and left a voice message for Customer W, encouraging her to contact us if she has any further questions or concernsBecause a full refund has been provided, we are confident that Customer W’s concern has been completely resolved

Thank
you for notifying us of Customer J’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer J’s account.
Our
records indicate that on 12/5/Customer J registered an account with
us. All members agree to be
billed for a trial membership and then a
monthly membership fee each month thereafter until the account is
canceled. The Terms of Use and Pricing Information are clearly displayed
on our registration page, and we require each member to check a box stating
they have read and agree to the terms of use and pricing information, prior to
registering the account.
Customer
J cancelled the account on 12/28/14. A monthly membership fee was never
charged for this account.
A second
account was registered by Customer J on 6/4/using a different email
address. Customer J is requesting confirmation that the account has been
cancelled and that she will not be billed. Our customer service
department cancelled Customer J’s account on 6/8/15, and sent a confirmation
email including the cancellation number and stated that no monthly billing will
take place
Our
customer service manager also attempted to contact Customer J by telephone, but
was unable to reach her. We are confident we have fully resolved Customer
J’s concern, as both of her accounts have been cancelled and no monthly
membership fee has ever been charged

Thank
you for notifying us of Customer S’s experience with our website. We
appreciate the opportunity to research and comment on what occurred with
Customer S’s account.
Our
records indicate that on 12/7/Customer S registered for an account and
agreed to be billed for a
7-day trial and each month thereafter until
the account is canceled. The offer terms, titled "Pricing
Information" are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account
Our
system does not show any correspondence from Customer S until 2/27/15. We
have an extensive tracking system that tracks all customer correspondence
including account registration and confirmed cancellation requests. We
show that Customer S called our customer service department on 2/27/and cancelled the
account using our automated IVR system, without speaking to a live
representative. Customer S had been billed the monthly subscription fee,
as agreed upon when she signed up for our service. No billing took place
after she cancelled the account on 2/27/
On 4/20/15, our customer service supervisor emailed Customer S confirming the account was cancelled on 2/27/15, and stated that a
refund had been granted for all monthly membership fees that had been charged
to her account
The
supervisor also called Customer S at the number listed to register the account,
but was unable to reach her We have honored Customer S's request so we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11486286, and find that this resolution is satisfactory to me
Regards,
*** ***

We are sorry to hear that Customer K does not feel
like her concern has been resolved.  We
attempted to contact Customer K on 7/23/15 and 7/31/15 to discuss her concern,
however we had to leave a voice message.
We would respectfully disagree with Customer K’s
comment regarding being rudely treated when she contacted our customer service
department on 7/21/15.  We take our
customer service very seriously, so we pulled the recorded call and listened to
the phone conversation Customer K had with our customer service team.  We found the representatives were courteous
and helpful on the phone call with Customer K.
All of our
communication with each customer is date and time stamped in our system
including registration, cancellation, emails and phone conversations.  As stated in our previous response, after the
account registration on 4/17/15, we have no record of cancellation or any
correspondence with Customer K until her account was disputed directly with her
bank.  As Customer K states, her account
was charged on 4/24/15, however the dispute did not take place until
5/21/15.  Because she disputed the charge
directly with her bank rather than contacting us, this charge is listed as a
chargeback, meaning her bank credited her the funds for this charge, while they
investigated the validity of the charge.
After
listening to the customer service phone call that took place on 7/21/15,
Customer K stated she cancelled the account during the 7 day trial.  Our system would time stamp a cancellation
request and provide a cancellation number to the customer immediately via
email.  Again, we do not show a
cancellation request or any form of communication from Customer K until she
disputed the charge directly with her bank on 5/21/15.  When the dispute occurred, the account is
shut down in our system which means no further billing will occur.   Also during the phone conversation  on 7/21/15, Customer K states she would look
for a cancellation number she may have regarding her account. Our customer
service representative provided Customer K our fax number so she could quickly
send us any cancellation information she received.   We have not yet received any information
from Customer K.
Upon further research, we found that the bank ruled
in our favor stating the charge to Customer K was valid.  Therefore the bank withdrew the credit they
had made to Customer K.
Although the account charges are valid and accurate,
in good faith we have decided to refund Customer K the monthly membership
fee.  We left a message with
Customer K to let her know a refund check will be mailed to her directly.  We feel we have fully resolved Customer K's
concerns and would consider this matter closed.

To summarize our conversation, your property was listed appropriately on our website, Rentbeforeowning.com, as a For Sale By Owner.  You confirmed you have previously listed your property in this manner, which is why RentBeforeOwning.com had your property listed this way.  You...

mentioned that you received a couple of phone calls regarding your house being available as a rent to own… I believe this was due to your property appearing on the RentBeforeOwning.com website… and the customer assumed ALL properties are only Rent Before Owning… however this is not the case.  This website does specialize in Rent Before Owning home listings, however there are all kinds of property listings including For Sale By Owner as well as foreclosures, etc. Per your request we have removed your property from our data base.  I am delighted that are satisfied with this resolution. Please “Reply All” to this email and confirm with Brent that you would like to have the complaint retracted. Most Sincerely, B[redacted]Nations Info Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10642759, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Thank
you for notifying us of Customer K’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer K’s account. 
As
Customer K states, she registered an account for our service on 4/17/15 and
agreed to be billed for a 7 day...

trial membership and a monthly membership fee
each month thereafter until the account is canceled.  The Terms of Use and
Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account.
We do
not show any further correspondence from Customer K until she emailed our
customer service department on 7/16/15 to inquire about the cancellation of her
account.  Customer K had disputed the charge directly with her bank on
5/21/15, causing the account to be cancelled at that point. Customer K received
a credit for the monthly membership fee directly from her bank.
Our
Customer Service Supervisor left Customer K a voice message on 7/31/15
requesting Customer K contact us if she had any further concerns.  We
believe we have completely addressed Customer K’s concern and would consider
this matter closed.

Thank you for notifying us of Customer L’s experience.  We appreciate the opportunity to research and respond to what has occurred with Customer L’s account.  According to our records, Customer L registered for an account on 3/26/16.  Customer L agreed to be billed for the trial...

membership and each month thereafter until the account is cancelled.  The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account. A welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site.  It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires. We do not show any correspondence from Customer L until we received this notification from the Revdex.com.  Upon receiving notice of Customer L’s concern, our customer service manager contacted Customer L directly to explain the situation, however we were not able to reach her.  We provided Customer L a full refund, and left a voice message for Customer L, encouraging her to contact us if she has any further questions or concerns.  Because a full refund has been provided, we are confident that Customer L’s concern has been completely resolved.

Dear Revdex.com,Thank you for alerting us of the consumer's concern.We were unable to locate an account under the name, address, email address or telephone number provided on this complaint. We have no history of registration or interaction with this consumer. Our Customer Service Department Manager...

has made multiple attempts to reach the consumer by telephone over 2 days. None of our calls have been answered and we have left voice messages for the consumer to request a call back to gain further information and ensure this customer actually has an account with us. So far, we have not received a reply.We also asked the consumer to double check their credit card statement to ensure our company name is listed next to the transaction she is concerned about. If so, we must speak with the customer to gain more details about the charge and we will gladly continue to research this situation and take appropriate action to ensure satisfaction. If not, the consumer will need to request help from another company.Please advise if you have any additional contact information from this consumer. If not, we request this inquiry be closed as invalid.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10677151, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11875652, and find that this resolution is satisfactory to me.
Issue is resolved, they made it right.  Please remove my complaint.  Thank you
Regards,
J[redacted]