Aramont Computers, Inc

Complaint: 10728010
I am rejecting this response because: Yes, I was aware of the cancellation within 7 days and cancelled within that 7 days via online. Therefore, I should not have been charged at all. As soon as the charge hit my card, I disputed it which was on 4/24 not 5/21. I tried talking to someone there and was rudely treated and basically laughed at. I don't wish to have any further communication with this company and just want my money back. Also, Realtystore.com is their company as well. Which they would see I cancelled that within the 7 days also with no issues. 
Regards,
S[redacted]

Thank
you for notifying us of Customer C’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer C’s account. 
Our
records indicate that on 5/19/15 Customer C registered an account for our
service.  On 5/28/15...

Customer C contacted our customer service department
via email.  We responded to her email letting her know that we cancelled
her account and the monthly membership fee was refunded in full, per her
request.
Please
allow us to explain that our service provides a comprehensive data base of many
types of properties such as homes in foreclosure, homes for sale, or homes with
the possibility of renting prior to purchasing, etc.  Our goal is to
maintain the most accurate database possible, and therefore we are constantly
adding and deleting properties from our database.  It is possible that the
homes Customer C is referring to were in the process of being deleted from our
database due to their updated status.
On
6/1/15, our customer service manager attempted to contact Customer C to be sure
the issue was resolved, but was unable to reach her.  We consider this
matter closed as we have addressed Customer C’s concerns, cancelled and
refunded her account, and have attempted to contact her on several occasions
since 6/1, to confirm she is satisfied with the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10932056, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

Thank you for notifying us of Customer K’s
experience with our service.  We appreciate the opportunity to research
and comment on what occurred with Customer K’s account. 
As Customer K states, she registered an
account for our service on 6/1/15 and agreed to be billed for a...

trial
membership and a monthly membership fee each month thereafter until the account
is canceled.  The Terms of Use and Pricing Information are clearly
displayed on our registration page, and we require each member to check a box
stating they have read and agree to the terms of use and pricing information,
prior to registering the account.  Contrary to what Customer K states, the
box we require each member to check agreeing to the terms is NOT
pre-checked.  The members MUST check the box themselves prior to
registering the account.
Upon registration, every member gets a
welcome email, confirming the account is active, and provides the membership
log on information to our site.  It also includes the trial expiration
date so the member will know when to cancel if they do not wish to be billed
after the trial expires.
We see that Customer K contacted our
customer service department on 8/17/15 and spoke with a representative. 
At this time the account was cancelled per the customer’s request.
A full refund has been provided to Customer
K, and on 9/28/15 our Customer Service Supervisor contacted her to confirm that
her issue has been resolved, but were unable to reach her.  We consider
this matter closed, as a full refund has been provided and we are confident
that we have completely addressed Customer K’s concern.

Thank you for notifying us of Customer R’s experience.  We appreciate the opportunity to research and respond to what has occurred with Customer R’s account.  According to our records, Customer R registered for an account on 7/14/16.  Customer R agreed to be billed for the trial...

membership and each month thereafter until the account is cancelled.  The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account.A welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site.  It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires.We do not show any further correspondence from Customer R until 7/21/16, when he called our customer service department and cancelled the account himself, not speaking with a live customer service representative by using our automated phone system.  Upon receiving notice of Customer R’s concern our customer service manager contacted Customer R directly to explain the situation and resolve his concern.  Although the account was  billed correctly, our customer service manager granted a full refund, and Customer R has confirmed he is satisfied with this resolution.

Thank
you for notifying us of Customer C’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer C’s account. 
Customer
C registered an account for our service on 9/9/15.  She became aware of
our service through one...

of our partner websites called Homes.com.  We regularly test
different offer configurations which is clearly stated  in our terms
of use;  “At its sole discretion, RentBeforeOwning.com may
offer different subscription terms on its Site and the membership fees for such
subscriptions may vary from time to time.”  The Terms of Use and
Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account. 
The Homes.com
website offers the RentBeforeOwning.com
membership for a 7 day trial, which is why Customer C was charged after the 7
day trial expired.  Our home website for RentBeforeOwning.com is
currently offering a 14 day trial membership. 
We see
that Customer C cancelled her membership on  9/22/15 using our IVR phone
system.   She responded via email to our member cancellation survey
and requested a refund. The refund was granted, and an email was sent
confirming the refund amount along with the cancellation number.
  Our Customer Service Supervisor also tried to contact Customer C
via telephone on 9/22/15 to confirm she received the cancellation email and
refund information, but was unable to reach her.
We
believe we have completely addressed Customer C’s concern and would consider
this matter closed.