Arapahoe Hyundai

Complaint: [redacted] I am rejecting this response because: the UPDATED MAILING ADDRESS WAS PROVIDED IN THE INITIAL REQUEST It should be sent to [redacted] ***also I need an update on the Mats Since they aren’t in yet, I would like a refund I paid for an item I have not received and keeps getting ignored Sincerely, [redacted]

The amount in dispute of $is not from Arapahoe Hyundai The customer received an end of lease invoice from [redacted] not from Arapahoe Hyundai Arapahoe Hyundai is an independent dealer and is not the leasing company and does not have any control over what [redacted] *** [redacted] invoices it's customers at end of lease Since this matter is between [redacted] and [redacted] not Arapahoe Hyundai we would like this complaint removed from our history We have told the customer he needs to contact [redacted] regarding this dispute Sincerely, [redacted] General ManagerArapahoe Hyundai

July 15, Response to Revdex.com Complaint Dear Mr***, Thank you for taking the time to personally write to myself and the Revdex.com We appreciate your business and we always make every effort to clearly communicate pricing to our customers As a transparent dealership we are the largest Hyundai dealer in all of Colorado and we offer the most competitive prices on our product As for your particular deal, upon review I have found that you agreed to the price of $less your boost rebates of $to have a price of $plus fees and taxes This came to a balance due of $15,which we collected from you in the form of a Credit Card payment and check I understand rebates can at times be confusing, but understand we discounted this Elantra a total of $5, After electing to give you 27% off of MSRP of which you agreed to, the dealership has no room for an additional discount We appreciate your business and feel confident you received the absolute best deal on the market for the Elantra SE Sincerely, [redacted] General Manager Arapahoe Hyundai

Dear MsCruz, We are sorry to hear about your unhappiness with your recent transaction with Arapahoe Hyundai We are sorry there are issues with the vehicle and we only want happy customers Since you brought the vehicle back in a timely manner we are more than happy to resend the sale Again we are sorry we could not help you out on this transactionWe are more than happy to work with you to find another vehicle if you would like.Thank you for your time, please don't hesitate to contact me if you need any further assistance.Sincerely, [redacted]

Thank you for bringing this to my attention We just received the college grad rebate from Hyundai and are now sending a check to your home address Expect the check in a few days As for the floor mats, we still have not received the Sonata All Weather Mats They should be arriving shortly, we do not know why the delay but we still do not have them My dealership staff knows that once we receive them that the first one has your name on it Hopefully they will arrive soon and we will deliver them and install them for free If you no longer want to wait we can offer you the all weather mats for the model which fit the 2018, your choiceThank you for your patience and I am happy we could resolve this outstanding issue.Thank youDavid Z [redacted] General ManagerArapahoe [email protected]

August 29, 2016Response to Revdex.com Complaint # [redacted] The [redacted] Extended Service Contract has been canceled and a check is ready for Mary Allen We apologize for the delay, but the customer had stated that the extended service contract had been cancelled with [redacted] online However, once the customer contacted us again for an update and we looked into the situation the contract was never canceled on [redacted] ’s end We went ahead and canceled the contract and the refund amount will be mailed out to the customer tomorrow August 30, 2016.If there are any more concerns, please contact me directly.Thank you.Sincerely, [redacted] General ManagerArapahoe Hyundai

Complaint: [redacted] I am rejecting this response because: this was the original response, word for word, that I received from Arapahoe Hyundai It did not resolve the issue It just acknowledged it I am still requesting the $for my final lease payment Sincerely, [redacted] ***

Arapahoe Hyundai serviced [redacted] ***'s vehicle on Nov 8th We provided a loaner vehicle, addressed the concerns the customer was having with the vehicle, and performed an oil change at no charge for the customer At this time our service department has not heard any further issues so we believe the service work completed on Nov 8th addressed the concerns in this complaint Sincerly [redacted]

Response to Revdex.com Complaint # [redacted] We are aware of the situation regarding the missing key as this customer has spoken to numerous managers at the dealership Since three years had gone by since the original purchase we were not able to just provide a spare key for no charge We in fact are not sure we did not previously provide a spare key back when the vehicle was purchased [redacted] the sales manager did offer to provide a key with programming at discounted cost of only $as well as some free oil changes to try and make the customer happy We felt this was a fair solution After that discussion I believe the customer’s boyfriend contacted both Eric and [redacted] and was very upset and yelled and screamed at both managers and it was clear we were not going to resolve the situation We are more than happy to still offer the key and programming at $if the customer would like to take the offerSincerely, [redacted] Owner Arapahoe Hyundai [redacted] [email protected]

Response to Revdex.com Complaint # [redacted] My name is [redacted] I am the General Manager of [redacted] I am responding because I do not take these situations lightlyI sincerely apologize for any inconvenience you may have experienced with this titling issueWe appreciate your feedback and we would like the opportunity to try and rectify your situationWe feel very confident that we will receive the title, and the delay that has caused this issue has been out of [redacted] ’s control I do have an immediate solution for your situation and would ask you to contact me today at the dealership at [redacted] Also you may email back to me in confidence or call me as I want to make sure that you are completely satisfied Please contact me[redacted]

We sent the check out and just received it back as undelivered by the US Postal Service Please confirm the correct address and we will resend the checkThank you for your patienceDavid Z [redacted] General Manager

Response to Revdex.com Case # ***
Dear ***,
Sorry to hear you are having issues with your current dealership in WashingtonI need clarification on exactly which coverage you are wishing to cancelIn your complaint you state service contract but it sounds like maintenance couponsIf it is
indeed the service contract, it will be honored at any service repair facility with ASE Certified TechniciansIf it is the maintenance coupons, since you have already received the coupons and utilized several of the coupons here at Arapahoe Hyundai it is not cancelable per our policies and proceduresHowever I have spoken with my finance manager ** who authorized the go ahead on the cancelationWe have received the money back from the coupon vendor and are just waiting to receive the remaining coupons back from youTo cancel the maintenance coupons we would have to have the coupon book backThere is no way a service advisor would know that the coupons are no longer valid so that is why we need them back to conclude your requestOnce we receive the remaining coupons we will mail a check to your lienholder Hyundai Motor FinanceIf you have further questions or would like to discuss please don't hesitate to contact me at *** or by phone *** ***
Thank you
*** ***
General Manager
Arapahoe Hyundai

Response to Revdex.com Case Tucson for *** ***
Ms*** was not overcharged on her purchase. In fact we charged her less than the $22,that she states in her complaint. We did attempt to explain the numbers to Ms*** in person and explain how a lease is very different than a
purchase and difficult to understand. Her agreed upon lease payment was for $365. We agreed to add the ECP (Entire Car Protection) and Maintenance policy to make the payment $375. We showed her several times that the deal was correct but could not explain it in a way that she could come to the same conclusion. Her lease payment is the agreed upon $with the ECP and maintenance policy
She was only charged $22,for the car. The $26,that Ms*** refers to is listed as the agreed upon value on her lease but is actually the price after adds and before rebate
$26,is the listed value of the car. If you subtract the $rebate and the $for her other lease payments and then subtract the $for the ECP and $for the maintenance policy your net price will be $
It is unfortunate that Ms*** is unhappy but the contract is correct and the actual net price is lower than what she states in her complaint. She received a fair deal as a repeat customer of Arapahoe Hyundai’s, and we added quite a bit of value included in the $payment in making her payments on her current lease, maintenance policy, and the ECP.
Sincerely,
David R Zinsmeister
General Manager
Arapahoe Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI have sent the coupons back to *** ***, so hopefully the refund is processed in the next days.The coupons were sent with signature confirmation with the following tracking number through USPS: ***
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/25) */
Response to Revdex.com Complaint #XXXXXXXX
In response to Revdex.com Case # XXXXXXXX, we received Mr***'s email and *** my finance director emailed him back on September 4, at 4:pmOn that email *** stated to the customer he
had great news that he believed he could get this repair covered but just needed the estimate the customer received for $so we could see exactly what the repair entailedWe have never received an estimate from the customerOnce we receive the estimate we should be able to get the repair coveredWe would also request to see the vehicle as well, because it seems per the customer's letter to the Revdex.com that the paint is peeling which is different than loss of glossWe would like to assist this customer however we need the customer to visit the dealership so we can see the vehicle as well as review the Repair estimate so we better understand the paint issue with the vehicleWe think under the circumstances this is a fair request
*** R ***
General Manager
Arapahoe Hyundai
XXX-XXX-XXXX
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12521102, and find that this resolution is satisfactory to me
Sincerely,
Paul ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for taking the time to write a complaint to *** *** We apologize you are having issues with your vehicles The vehicles you have purchased all have been Used Vehicles We inspect the vehicles thoroughly, but do not replace maintenance items if they are within or
above the minimum limits With that said we would always like the opportunity to service your vehicles before you go to another shop that may up sell unnecessary maintenance items Please contact our service department to make an appointment and we would be more than happy to service you and your vehicles in the future.Thank you. *** *** *** ***

Revdex.com Case #*** Subject: Customer *** *** and ECP policy We have tried to contact the customer by phone to clarify the issues the customer is having. We believe the customer contacted the wrong company when checking his service contract. He states he contacted
SafeGuard and they did not have a contract on file. SafeGuard is the company for the ECP protection and was originally sold for $699. Since the customer is having issues with ECP we would like to refund the original purchase amount of $699. The service contract in the amount of $is a Fidelity service contract and is registered with a contract #JHopefully this clarifies the situation, and we please ask if the customer has any issues using the service contract to contact the dealership directly since there should be no issues. In the meantime, we will forward the $cancelation for ECP onto his lender ENT Credit Union. Thank youDavid Zinsmeister General Manager Arapahoe Hyundai

The following is the response I previously directed towards *** *** when he sent me the original complaint: Dear *** ***, I appreciate you taking the time to write me regarding your recent *** *** Lease. I like receiving email's like these as it gives me a chance to review
the customer's deal and look into the situation. I've also had a chance to talk to your sales representative *** regarding the deal. At Arapahoe Hyundai we do over transactions a year and rely heavily on written contracts and work very hard to avoid having verbal promises. As you can understand with that type of volume it could become a problem to have issues like the one you are having if we do not have tight controls in place to make sure that does not happen. With that said your deal was a unique deal since the vehicle you leased was a SOLD Factory Order car that had an incoming time table of 5/18/to 6/5/2017. So in reviewing all your negotiated deal paperwork I never once saw anything regarding your last lease payment which I assume was due to *** in June. There was a good chance that you were going to be driving the previous *** into June while you were waiting for the arrival of your new *** *** Ultimate package (And may I say was the first Astral Blue that we ever received and probably the first in the state). Maybe that is the reason why the last payment was not made, I'm not sure but it is clear it was not in any of our paperwork. As for the money down, *** my finance manager is absolutely correct in stating that if the car is totaled on a lease you are not getting any of the down payment money back. I know *** is very passionate about presenting our customers the option of not putting down the large sum you were planning on. At the end of the day, he presented you an option in your best interest, however it was still an option. It was your choice and your choice alone if you elected to put the money down or not. In my opinion you did the right thing, and have an extra $in your pocket right now that you can choose in do whatever you would like to do, maybe investing would be a good option so you can earn interest. In the end I understand you think this is a typical stereotypical car salesman transaction. I take offense to that statement as we found and ordered you the exact hard to find vehicle of your choice, presented you a smart option for your lease and gave you a fair deal. I apologize my staff did not assume to make your last car payment and I'm sure if that was brought up during the transaction it would of been worked into the negotiated deal. We hope you enjoy the *** *** as it is an amazing vehicle that I often hear from our customers it outperforms the sticker listed MPG. Sincerely, *** ***
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