Arapahoe Hyundai

We stand by our previous response It is not Arapahoe Hyundai that is billing the customer for damage to their lease return I had a phone conversation telling *** he needed to contact *** *** *** regarding the bill I take offense to the customer stating I lied to him which I did not Customer should contact *** *** ***, the billing company, and explain that he has leased an additional vehicle with different last names and that they are loyal Hyundai owners It is up to *** *** *** if they waive the damage charges, not the dealership and this was explained to the customer Since the customer feels I am a liar we choose to not do business with him either Please contact me at *** if you would like to discuss my response Thank you. Sincerely *** ***General ManagerArapahoe Hyundai***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution is satisfactory to me.
I thank Mr. Zinsmeister for his help resolving the matter with a refund.For clarification, I initially contacted Arapahoe Hyundai for the ECP contact information, which matched the unclear document information.ECP/'Sure-Guard' were unable to find a valid contract, but gave me a claim number and told me to contact Arapahoe Hyundai.Arapahoe Hyundai was then unable to provide valid contract information or claim status.
Sincerely,
[redacted]

Arapahoe Hyundai serviced [redacted]'s vehicle on Nov 8th 2017.  We provided a loaner vehicle, addressed the concerns the customer was having with the vehicle, and performed an oil change at no charge for the customer.  At this time our service department has not heard any further issues...

so we believe the service work completed on Nov 8th addressed the concerns in this complaint.   Sincerly[redacted]

July 15, 2016   Response to Revdex.com Complaint   Dear Mr. [redacted], Thank you for taking the time to personally write to myself and the Revdex.com.  We appreciate your business and we always make every effort to clearly communicate pricing to our customers.  As a transparent...

dealership we are the largest Hyundai dealer in all of Colorado and we offer the most competitive prices on our product.  As for your particular deal, upon review I have found that you agreed to the price of $15600 less your boost rebates of $1000 to have a price of $14600 plus fees and taxes.  This came to a balance due of $15,891.52 which we collected from you in the form of a Credit Card payment and check.  I understand rebates can at times be confusing, but understand we discounted this 2017 Elantra a total of $5,490.  After electing to give you 27% off of MSRP of which you agreed to, the dealership has no room for an additional discount.  We appreciate your business and feel confident you received the absolute best deal on the market for the 2017 Elantra SE.    Sincerely,   [redacted] General Manager Arapahoe Hyundai

Complaint: 11103433
I am rejecting this response because: Please show me in writing how you go from (using your new numbers) $22,537 to $26,175? Bill insinuated that I wasn’t smart enough to understand then I’m asking you to respectfully break the numbers down for me (that’s all I asked Bill and he couldn’t do the math himself, he got defensive and rude) I want to see what you added and subtracted - Lets start with your new number $22,537 +1279 (my second lease -  on a side note let it be on the record that Vincent never mention I will have to pay the remaining amount on my lease….they told me, in their words “ we’ll take care of your current lease”  please be transparent with customers – be honest!) +360 ECP + 499 (if you look on line the $22,888 I was told ALREADY INCLUDES THIS FEE PLEASE CHECK YOUR WEBSITE!) = 24,675 – 461.84 (1500 - NET FROM THE REBATE) = $24,213.16 please take it from this number and keep in mind that the “rebate” is already included on the math according to the contract I have in front of me. Its 1500 you are taking off the price as a discount?  But the rebate is my first payment that I paid for so its not a discount 374.62 + 461.84 (yes this amount was reduced from 26770.00 + registration fee and taxes 663.54 …. And I get it that I didn’t have to pay for this amount so you can add it to my total of 24213.16 + 663.54 = 24876.54 Even after I adding for a second time the $499 you mention and adding the 663.54 I’m still short from 26175. So again – as a general manager please tell me what you added to this 24876.54 to total 26175?  That’s all I want you guys to be transparent about.  When you do this please take the time to look at my contract. Thanks for your time on this!
respectfully,
[redacted]

We sent the check out and just received it back as undelivered by the US Postal Service.  Please confirm the correct address and we will resend the check. Thank you for your patience. David Z[redacted]General Manager

Response to Revdex.com Complaint # [redacted]We are aware of the situation regarding the missing key as this customer has spoken to numerous managers at the dealership.  Since three years had gone by since the original purchase we were not able to just provide a spare key for no charge.  We in fact...

are not sure we did not previously provide a spare key back when the vehicle was purchased.  [redacted] the sales manager did offer to provide a key with programming at discounted cost of only $180 as well as some free oil changes to try and make the customer happy.  We felt this was a fair solution.   After that discussion I believe the customer’s boyfriend contacted both Eric and ** and was very upset and yelled and screamed at both managers and it was clear we were not going to resolve the situation.  We are more than happy to still offer the key and programming at $180 if the customer would like to take the offer. Sincerely, [redacted] Owner Arapahoe Hyundai [redacted] [email protected]

Dear Ms. Cruz, We are sorry to hear about your unhappiness with your recent transaction with Arapahoe Hyundai.  We are sorry there are issues with the vehicle and we only want happy customers.  Since you brought the vehicle back in a timely manner we are more than happy to resend the...

sale.  Again we are sorry we could not help you out on this transaction. We are more than happy to work with you to find another vehicle if you would like.Thank you for your time, please don't hesitate to contact me if you need any further assistance.Sincerely, [redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: the UPDATED MAILING ADDRESS WAS PROVIDED IN THE INITIAL REQUEST It should be sent to [redacted]also I need an update on the Mats.  Since they aren’t in yet, I would like a refund.  I paid for an item I have not received and keeps getting ignored.
Sincerely,
[redacted]

Thank you for bringing this to my attention.  We just received the college grad rebate from Hyundai and are now sending a check to your home address.  Expect the check in a few days.  As for the floor mats, we still have not received the 2018 Sonata All Weather Mats.  They should...

be arriving shortly, we do not know why the delay but we still do not have them.  My dealership staff knows that once we receive them that the first one has your name on it.  Hopefully they will arrive soon and we will deliver them and install them for free.  If you no longer want to wait we can offer you the all weather mats for the 2017 model which fit the 2018, your choice. Thank you for your patience and I am happy we could resolve this outstanding issue.Thank you. David Z[redacted]General ManagerArapahoe [email protected]

Complaint: [redacted]
I am rejecting this response because: The process of me calling the finance company has already been completed prior to this dispute; [redacted] directed me back to speak with the owner of the dealership.  I was told by the owner of the dealership in 2015 when I leased my vehicle and by having so many problems with the new lease he would take care of any fees when my wife's lease was ending...he has not followed through with his word.I am asking for the owner of the dealership to follow through with his his word and take care of the fees associated through [redacted] for not leasing another vehicle. Because, as [redacted] mentioned, we are loyal customers and [redacted] has stated that only the dealership can take care of the fees associated with not re-leasing another vehicle.We should be able to trust business owners at their word; but when it comes down to actually following through--I have not seen any follow through from the owners of Arapahoe Hyundai. 
Sincerely,
[redacted]

August 29, 2016Response to Revdex.com Complaint #[redacted]The [redacted] Extended Service Contract has been canceled and a check is ready for Mary Allen.  We apologize for the delay, but the customer had stated that the extended service contract had been cancelled with [redacted] online.  However,...

once the customer contacted us again for an update and we looked into the situation the contract was never canceled on [redacted]’s end.  We went ahead and canceled the contract and the refund amount will be mailed out to the customer tomorrow August 30, 2016.If there are any more concerns, please contact me directly.Thank you.Sincerely,[redacted]General ManagerArapahoe Hyundai

The amount in dispute of $565 is not from Arapahoe Hyundai.  The customer received an end of lease invoice from [redacted] not from Arapahoe Hyundai.  Arapahoe Hyundai is an independent dealer and is not the leasing company and does not have any control over what [redacted]...

[redacted] invoices it's customers at end of lease.  Since this matter is between [redacted] and [redacted] not Arapahoe Hyundai we would like this complaint removed from our history.  We have told the customer he needs to contact [redacted] regarding this dispute.  Sincerely, [redacted]General ManagerArapahoe Hyundai

Response to Revdex.com Complaint # [redacted] My name is [redacted]. I am the General Manager of [redacted]. I am responding because I do not take these situations lightly. I sincerely apologize for any inconvenience you may have experienced with this titling issue. We appreciate your...

feedback and we would like the opportunity to try and rectify your situation. We feel very confident that we will receive the title, and the delay that has caused this issue has been out of [redacted]’s control.  I do have an immediate solution for your situation and would ask you to contact me today at the dealership at [redacted].  Also you may email back to me in confidence or call me as I want to make sure that you are completely satisfied.  Please contact me.[redacted]
[redacted]

Title has been mailed out to the customer via [redacted] Certified Mail on March 17th, 2017.  Here is the tracking number [redacted].  The reason for the delay was customer [redacted] stopped payment on his credit card for the down payment.  We were waiting for the...

credit card dispute to be resolved and finally heard back from the credit card company and received our funds last week.  Once we had all funds we mailed out the title.  Customer should receive the title as early as today March 20 2017. Thank you [redacted]General Manager[redacted]

Our service manager Gary [redacted] called Mr. [redacted] this afternoon and discussed the situation.  We resolved the issues fairly with the customer. Thank you. David [redacted]General ManagerArapahoe Hyundai

Initial Business Response /* (1000, 5, 2015/06/16) */
Response to Revdex.com Complaint #XXXXXXXX
In response to Revdex.com Case # XXXXXXXX, I have emailed [redacted] about the situation that occurred on May 27th 2015. I interviewed my service personnel as well as reviewed on-site video surveillance. Below...

is my email to [redacted] and I still stand by the email response as my final response to the customer.
[redacted],
I'm sorry you feel that way about our service department. I have spent time this morning reviewing the video tape as well as interviewing my service tech, my service manager & my service director, all of which you dealt with while you were here. The video does not show the box falling off the car. After interviewing my employees they feel the jump box did not cause that damage on the bumper. Because of the condition of the vehicle it is too difficult to say the damage was not pre-existing and I am not willing to paint the bumper for you. As I stated earlier we work with over 100 customers a day and I believe my employees conducted themselves in a professional manner.
[redacted] R [redacted]
General Manager
Arapahoe Hyundai
XXX-XXX-XXXX
[redacted]@arapahoehyundai.com

Complaint: [redacted]
I am rejecting this response because:  this was the original response, word for word, that I received from Arapahoe Hyundai.  It did not resolve the issue.  It just acknowledged it.  I am still requesting the $185 for my final lease payment. 
Sincerely,
[redacted]