Arcadia Resorts

I have been scammed. We paid 12,000 for several weeks of vacation at $399.00 per week. One year later we have yet to find a hotel for $399 a Week. Now we were charged 18,000 to become elite and have unlimited vacation to nowhere because they don't have availability anywhere. We have been scammed. This company should be closed down for scamming the elderly. WHAT A SCAM!

This is a bait & switch scam. We paid $49 for two "free" nights in their hotel in St. Petersburg, FL, provided we sat through a "short presentation" about their company. We ended up spending 2 1/2 hours being bamboozled by a sideshow barker who kept repeating that, if we joined, we could stay anywhere in the world for $398 a week. There is also a $295 annual membership fee. The catch is you have to pay $30,000 or $60,000 for this! And the two "free" nights? When we called to reserve, we were told it's another $50 and it will take several days to see if the room is available! A total scam! Beware!

False advertising of the terms of the agreement, including the cancellation of membership. Unauthorized withdrawal of funds from bank/credit accounts.
Extremely unhappy with the service after weeks of trying to cancel membership after being flat out lied to both during the presentation and sign up process (was told multiple times and assured by both the sales rep and sales manager that the company would work with us if we changed our minds), and after the fact. Was told that we were purchasing an account that was repurchased from another customer, and that if we were unable or unwilling to continue the membership the company would repurchase from us.

After sending a letter to the corporate office and being ignored, then finally getting a call back after revoking authorization for autopay, they lied again saying that "a bank owns our loan" and that our credit had been pulled at the time of signup, both of which were a complete fabrication. When we asked for the name and information of the supposed bank that owned the loan, we were then told they did not know that information and would have to call us back with that information. This was told to us on multiple phone calls, that the name and information of the bank holding the loan was not known by multiple representatives we spoke to over the phone. Was then told over the phone that they (whoever we were talking to) had no knowledge of the company repurchasing memberships, and that this was something they have heard of happening before but could not answer for a sales representative providing false information at the time of purchase. We were then told we would receive a call back from a supervisor, which never came.

After several additional attempts at calling to speak to someone (they always claim to be forwarding your info for a call back that never comes), they have now enrolled a 3rd party company to auto draft from my bank account, something I again have NOT agreed to nor authorized. They have now called to discuss "concerns about our account" only AFTER we stopped payment.

We have not used ANY of the promised free nights, gifts, or offers, and during the 2nd run-around phone call while trying to request to cancel, their answer was that we should "watch the orientation video". The only communications we have received after the first 2 phone calls have been from the finance department asking for a different payment method as we have had our bank stop payments, along with a threatening letter stating they were giving our bank information to this 3rd party company.

Financing associate was rude, unprofessional and demoralizing.
My significant other and I attended a presentation and was interested in purchasing with our representative Jen. Everything was going fine until we sat down with financing associate Haileigh. Haleigh was belittling, demoralizing and extremely rude to the point where we had to get up and remove ourselves from the establishment because of the treatment we received. After talking with Haileigh, she was able to move numbers around to try to accommodate to us. When we voiced questions about the flexibility she became very irritable, walking away from our table only to return and look at our sales associate Jen in the face and say to her: "These people don't have a clear understating of what I'm trying to tell them and maybe you can let me know when they figure out the concept of a simple interest loan" right in front of us, rudely and condescendingly. She also proceeded to tell us that we weren't on her level of priority because she had a paying customer that was ready to check out. It wasn't in a professional manner, even Jen seemed taken back by it. We voiced to Jen that we aren't comfortable purchasing from a company that treats their customers so poorly and received awful treatment from then on out. We spoke to a wonderful woman who checked us out at the end and she helped us fill out a customer satisfaction paper. When we signed up for the event we were told we would receive a gas gift card for attending the presentation but it ended up being a reimbursement voucher. They advertised to us saying it was a pressure free atmosphere but we wasted a day giving our time to a company who lied, treated us poorly and wasn't precise about their intentions. The 90 minute presentation turned into 4 hours of chaos. We wouldn't recommend.

I believe this company uses bait and switch because of my experience with them
Member ID number is dhXX-XXXXX This account opened on or before August 29th of 2018. Last person I dealt with was Brianna H. phone number XXXXXXXXXX. On that date or right before I was pulled into a free demo of what was told to me was not time share. This was a lie I tried for a year to set a vacation date and was never able to get that any date I feel this bait and switch company ripped me off for almost $5000.

My family and I stayed in the 2 bedroom condo and an additional studio. The Check in process was easy and they even gave us information with a map to all the food restaurants in the area. We rented a boat with was docked adjacent the the resort.
The units were very nice and comfortable. Enough space for our whole family. We also received tickets to the water park which the kids loved. Beds were comfortable and the kitchen was fully stocked with essential appliances you would need. Our patio over looked the water park so it was nice to people watch. Very relaxing. Whenever we needed toilet paper and anything else they were quick to respond. This is one of the nicest resorts we have ever stayed in. Super friendly staff My family and I will definitely be coming back! Thanks harbourside for an amazing experience.

All the benefits of a vacation membership without the hidden fees. Best membership out there!

Viewed the Arcadia Resort Club. Promised to receive 2 gifts. After the presentation I was only giving one. I asked about it and was lied to.
Promises 2 gifts to view the presentation from Arcadia Resorts Club. We viewed the presentation on July 19 2019. After the presentation we went to collect the gifts we were promised. We only received one and not both. I asked the girl and stated to her we were to receive both gifts for coming in. We left with only one gift. I noted the gift card was given out to others. This company is not honest. When you lie about this what other things will you lie about to get your money?

Lied to and totally wasted my time and travel expenses incurred
I was called and notified that I won a prize. When I spoke to them I was told I was guaranteed to get one of three prizes; car or $25,000; 7 day cruise or condo in Cabo's; or a 40" Smart HD ULTRA TV. Told it was no sales, no timeshare; no real estate. Just a tour of their business. Made an appointment for Sunday at 3:30 pm. I show up and they Don't have my name and won't even honor the offer said they didn't know who he was or the confirmation number wasn't their system. They refused to help in anyway other than making an appointment for another time. I even spoke to the division Mgr he said he didn't know us so what could he do. Waste of my time, gas and being lied to plus their unprofessional employees. This is a scam!

Contract cancelled, No refund recieved
Contract signed 4/18/19. Company contacted by phone to cancel contract. Cancellation letter and all materials returned via certified mail 4/23/19. As per contract 5 business day cancellation period.

will not refund my money
ON April 18, 2019 My husband and I signed a contract with Arcadia Resorts LLC. stating that we had 5 business days to cancel. We were told to cancel this agreement we had to send a certified letter to Arcadia Resorts LLC 150 Governor's Square Suite E Peachtree City, Georgia 30269 within 5 business days. We were told that the date that it is stamped from the post office is the date everything is cancelled. I certified that letter to them on April 23, 2019, which is only 3 business days. I have my receipts from the post office and also a signature card where they received it. On April 22, 2019 they charged my credit card $6958.00 I have attempted to call them, they have a recording that you can not leave a message on. I went down through their directory and left messages for someone to call me back about this matter. I emailed them and to date no one will call me.

This was the worst experience I have ever had in my 28yrs of being on this earth. I was promised a 3/2 from a hotel of my choice within 300 locations to choose from, a $50 visa, and a 7day cruise all for the purchase of $49. The only catch was that my family and I attend an 90min open house located in Indian rocks beach. After driving for over 1hr, We finally arrived and I was treated so horribly in front of my 4yr old daughter and 10yr old son. It was very disheartening and no where near the type of treatment I want displayed in front of my kids. I'm not sure why I was treated so badly, because I didn't do or say anything wrong. Maybe it's because I'm African American or a member of the LGBTQ community. Never in a million years have I ever felt so unwelcomed and humiliated. The owner Dan G. and Chris S. are very rude individuals, they have no sense of professional or respect for others. We received nothing we were promised and I'm still waiting to receive my refund of $49. I will never do business with this company again. Worst experience of my entire life!!!

I attended a presentation by Arcadia Resorts, based on this presentation, I signed up only to find when I returned back from vacation that what was presented and sold is NOT what is being afforded. Since I was staying in Florida for 2 1/2 weeks, did not have access to a computer, so when I did get home and attempted to make reservations for future travel, found that the pricing was far from the presentation, and to find any dates, impossible. I called and was told that they would see what they could do, but when all is said and done, based on just going through the various resorts and hotels, it would take me many years to recoup what I spent for this acceptance. I feel that it was deceptive advertising and feel duped and I just want to be able to cancel this. I signed up on 3/1/19 and returned back home on 3/19/19 and I know that I have passed the 5 day period of cancelling with no penalty, but I have written and talked to various people at Arcadia and feel that they do not care about me just that they made a sale. Whatever you can do will be greatly appreciated. Thank you in advance for your time and consideration in reviewing my complaint.
Account_Number: XXX-XXX-XXXXXX

Services do not match advertisements. We were pressured into a agreement that you do not gain access to the product for weeks.
In january of 2019 we went to a presentation at Aracadia Resorts. We were told the sales pitch then were given a tour of the property. Our sales rep told us if we signed up today we would recieve a free week at the indian rocks resort on top of the other freebies we were offered. We were also told that the resorts listed on their website were always significantly discounted compared to other websites. Multiple examples were shown of great savings but sadley once we recieved our membership account we logged in to find that its just not true.

So we signed the contract think we were to recieve a free week at the indian rocks location but only after signing everything we were told that the free week is given after the year membership is complete. Although is was presented as a bonus for signing up and paying the deposit today.

Additionally it takes weeks to recieve you login information for the Arcadia Membership Portal. Upon logging in and reviewing prices they were nothing like what we were shown in the presentation. Either the resorts were super exspensive or in a location we would never go.

We have booked 2 vactions since signing up for this Membership. One vacation was booked on Groupon. The second was booked off Expedia and was the exact same resort as the arcadia site, same dates but significantly cheaper on Expedia.

Arcadia resorts is not what they advertise, Its a bait and switch scheme, to get you to sign up and lock you into a contract. Then they will call and threaten to report you to the credit bureaus.

Arcadia is attempting to force me to remain in a membership that I have expressed numerous times that I want to cancel. I am within my rights to do so
I went into the presentation, on the referral of a friend, and afterward, was offered a "deal", especially because I am a military veteran. I was told at that time that I could cancel the membership at any time, with the knowledge that any money I have paid into the membership would be forfeit at that time. I have expressed to numerous individuals, as I'm bounced around from department to department, that I want to end my membership, only to be told that they can't do anything about it, unless I just want to make changes to my loan in order to remain a member. This is not only a direct opposite of a failsafe that I was promised was procedural, I'm also not getting any genuine help for basic information that I'm asking for. Customer service is lacking, having at one point calling to report that I was double charged and I was never contacted by those that said they would contact me. And that time is counting as that was over a month ago, and I still haven't received a call yet. Just from today, I have been on the phone for a cumulative 2+ hours being bounced around and have gained no information from the amount of time that I have invested, other than numerous people giving me varying details as to how to cancel. I've been told (today) that I can cancel with a certified letter sent to an address, and the following phone call told me that I can not cancel, and the following said I should just not pay it. This is built like a Ponzi scheme, like an MLM. They are taking advantage of people's finances and robbing people blind, with false securities of how things will work, only to go back on their word. If they have "deals" for veterans, that means, to me, that they are likely defrauding other veterans also and that makes me furious. I am completely prepared to take legal action and to reach out to Veterans Services, if only to provide information that would be a warning to would be customers and veterans alike.

I was called by their telemarketing company; sounded like they were from India. Spent 30 minutes on the phone, put on hold and transferred three different times before I finally hung up. A lot of double talk really. Note to your marketing department: it's irritating to busy, professional people to be subjected to 30min on my cell phone, saying 5min worth of information and confirmation.

we have not received the products or services that were presented to us in the sale of the vacation club. Web site issues, getting my exchange approv
We have had issues from the first time we tried to use the prestige/arcadia web site. I have tried to exchange through RCI multiple time and the vacation club has still not approved my deposit or exchange. I had to request the RCI log in information because it wasnt sent to RCI. There sales practices that say they are cheapest is not true, you can get for same price on other web sites. I have spent more time trying to use this vacation club than I would have on ***.

This hotel is absolutely awful. They change your room on you after you have already booked (and paid) and then either attempt to get you to pay more to upgrade to the room you originally paid for OR offer you an additional 'sofa bed? which they also attempt to make you pay for. Additionally, it's an absolute scam because the passes to the waterpark are only provided when you allow them to give you a tour so they can attempt to sell you a timeshare on the property. Disgusting.
Product_Or_Service: Hotel rental

Put a refundable deposit down on a membership now can't get my money t
I put a refundable deposit on a membership that I chose not to join now I cantc get my money back. I was told to contact corporate so I did no luck was told they would fix but nothing has changed. Basically they stole money from me.

They promised us things that never happened. We feel baited and lied to.
On May 10th, 2018 we went to Arcadia Resorts for a presentation. They told us if we went we would get a cruise and 2 airlines tickets. We attended and we were very impressed. We spoke to Shawna H. the director of Sales and we told her we need a hotel for the weekend of May 25th-28th if she can get that for us we are in so she showed us that their was a resort available for $18 at Star Island Resort so she explained that they will have to get the resort through in-house because we wouldn't be able to reserve it through our account just yet so we signed up thinking she was going to do it. I felt this was a reliable company and we travel a lot so this would help. The next day I texted her and she responded by asking me to send her all the information to the email so I did. I did not hear back so I texted andcall 3 days later and she responded by texting she is working on it this went on for 12 days and finally on May 23rd she texted me to to give her the dates again!!! 2 days before my sons's tournament. I responded I did not understand how she had been working on it without the dates that I had given her 3x already. At this point I felt betrayed and baited for the sale. I texted to let me know how to cancel this and also that I never received the gift of the cruise that we're suppose to mail in. She then texted it was on abckorder and that was it. My sons and I missed my oldest sons's *** tournament . My husband had to crash with another parent in Orlando because of this situation. She never called to explain or apologize . I spoke to Verlencia T. and she told me Cregg K. would get back to me to fix this problem because they want all their customers to feel satisfied and happy but no one called to fix it. I am very disappointed because my kids and husband had such high hopes about this resort and travel club.