Arcadia Resorts Reviews (%countItem)
Arcadia Resorts Rating
Address: 311 1st St STE 2, Indian Rocks Beach, Florida, United States, 33785-2566
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I want to share what a positive experience we had at the resort . The staff was very gracious I would be happy to recommend the resort .
My Husband and I attended an informational meeting with a representative from *** for Prestige Collection Harbourside at Marker 33. Upon arrival, we met with a few representatives who then guided us through an online presentation of what this "vacation Club" would offer. We negotiated back and forth for about 2 hours asking questions, getting quotes and reaffirming our questions and concerns thoroughly with the sales reps on site. At the end of the presentation we agreed to purchase, what we understood to be, 2 weeks a year stay at Prestige Collection Harbourside at Marker 33 resort. We also agreed to pay a fee of 249.00 a year for the RCI platinum membership which would enable us to choose from a variety of different vacation options. We reiterated several times that what we were purchasing was a 2 weeks stay at the Prestige Collection - Harbourside at Marker 33 each year and even went as far as receiving information on the timing of when to call and book our stay for the following year so that we would ensure a room on the top floor. My husband and I were presented with the contract by the sales person and another individual who was in "training". They proceeded to go through the contract for signatures which we provided however we were not presented with the first page of the document which clearly stated what we were actually purchasing (2 Weeks ONLY) On 02/12/18 we contacted the sales rep to inquire about using some of vacation time for 2 overnights while in Florida and he got us a room which we did stay at. It wasn't until when we called the reservation department to book the 2019 stay that we were informed that we only had 12 nights remaining to use in the contract. We made a decision to back out the deal and sent several emails to contact the company before someone respon. They did refund a partial portion of the money we paid but charged us 750.00 to stay two nights at the condo. My frustration comes with the fact that I would NOT have agreed to pay 750.00 to stay here.
Product_Or_Service: Vacation Club
Account_Number:
Refund Desired resolution attached on word document
To :Whom it may concern
From :Craig K.
Re: ***
This subject is referencing a guest that purchased a Vacation Club Membership and chose to cancel the Membership . The guest rented accommodations for two nights with us. When the Membership was canceled ,the guest refused to pay for the two nights that they occupied the accommodations, our company refunded the guest the full amount of the purchase price of the Membership minus the rate for the two nights that the guest occupied at the resort.
This is a simple case of a guest that desired not to pay for accommodations provided.
This guest entered into a contract for a Vacation Club Membership and had the option to cancel, when that option was exercised, *** refunded the full amount of purchase price minus money owed to the resort for the accommodations satisfactorily provided to the guest.
If there are any further question please feel free to contact me at 727-953-8444.
Regards
Craig K.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Business has contacted me directly and is in the process of working through a resolution. Once I see that the appropriate action has taken place I will close out my complaint.
From: Craig K.
Sent: Monday, May 7, 2018 1:39 PM
To: ***@hotmail.com
Cc: ***; Craig K.; ***
Subject: *** Full Satisfaction with Prestige Collection (***)
Hi ***
As I assured, the satisfactory of resolution.
*** family purchased a Vacation Club Membership and exercised the option to cancel the membership. The members stayed an additional two nights at Prestige Collection during their stay here in Indian Rocks Beach, of which was valued at $733.00. The full amount of the Membership minus the $733.00 was immediately refunded to the guest, as per the contract signed by the guests,the Prestige Collection service model has a motto of " Under Promise and Over Deliver". Therefore Prestige Collection has made the choice to refund the full amount of $ 733.00.
Based on our conversation with the guest, Prestige Collection management has completely fulfilled and exceeded all expectations that any current or former member should expect.
The guest has agreed to withdraw any grievance expressed to any government agency or social media platform. The guest further agrees that they are completely satisfied with the services rendered by Prestige Collection and would gladly recommend Prestige Collection to and prospective member or members. The guest also recognizes that this is the first and only formal grievance that has been placed through any agency in existence. This shall be a complete understanding by both parties that the window of opportunity has been opened for the guest to the possibility of rejoining the membership if desired with total clarity.
Prestige Collection is offering the family of (6) an enjoyable day of fun at our onsite family waterpark "Splash Harbour" during their upcoming August 2018, visit back to Indian Rock Beach, Florida.
Prestige Collection is looking forward to hosting the family upon arrival!
Looking forward to you written acceptance. Please forward to the proper authority at the Clearwater Revdex.com- ***, as well as the Department of Agriculture and & Consumer Affairs- Miss ***
Regards
***
Project Director
Prestige Collection
Harbourside at Marker 33
(The consumer indicated he/she ACCEPTED the response from the business.)
The business has resolved our complaint. We are satisfied with the resolution and I appreciate the time they spent to listen and resolve it timely.
Thank you