Arcadian Property Group

Revdex.com:
I have reviewed the response made by the business in  rr eference to complaint ID [redacted], and find that this resolutionwould be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The "complaint" actually makes no sense.  The resident has been given notice to move, which is well within our legal right to give. Unfortunately, we are unable to extend the move out date.  Also, due to the threatening manner in which the resident has conducted himself with our office staff, our attorney has advised us to obtain a restraining order, which we will be working on this week.

Mr [redacted] came to the rental office because he wanted a maintenance technician to come to his property immediately to change his lightbulb.  We offered to go to his unit the very next day (even though it is in the lease agreement that the residents are responsible for changing light...

bulbs) he didn't care for that response to his request.  At this point Mr [redacted] became belligerent with the office staff, as he has done on other occasions when he has been in our office, and we asked him to leave.  Mr [redacted] refused to leave the office, and because this wasn't the first occasion that Mr [redacted] has acted in a threatening manner with the all female office staff, we called the police.  As far as stepping on Mr [redacted]'s foot, he was seated in a chair in the foyer with his feel spread out into the walkway.  When I tried to walk by, he refused to move his foot so I tried to step over it.  IF I did step on his foot, it was an accident while trying to get away from him, it certainly wasn't intentional.  The lease expires on 3/28/18.  We have the right, with the proper notice required by law, not to renew a lease.  We gave Mr [redacted] and Ms [redacted] 48 days notice to vacate, even more time than the 30 days that is required by law.  Due to the threatening manner in which Mr [redacted] treats the office staff, we are not willing to extend their move out date as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My issues has not been resolved . It's still not FIXED
Regards,
[redacted]

To whom it may concern – Ms [redacted] signed a lease agreement effective March 12, 2015 and began paying rent on this day. Whether or not she physically moved her belongings into the unit on this day is irrelevant to this matter. Per her lease agreement, the unit was hers on 3/12/15 and all...

utilities, except for water, are her responsibility as of this date. Thank you, [redacted]Property Manger Arcadian Property Group

Ms [redacted] -You had set an appointment for 1/18/18 with [redacted] in which you cancelled.  The fact that the repair in still not done is not on us, it is now on you.  When I reached out to see if you had rescheduled the appointment you said you had, but couldn't have them do it until 1/31/18.  We have gone above and beyond to get this situation rectified, but at this point we need more cooperation from you.  I firmly dispute your complaint due to the facts of the matter.  If you would like your shower issue fixed, please make, and keep, the appointments that you set. Thank you -

I will not accept this. I did receive my deposit, but you failed to inform me about a cleaning fee of $130.00. That was just a slap in the face. When we first moved in [redacted] said you guys hired professional cleaners. Where e come from we remove our shoes before stepping into the house. The first day we did that, the bottom of our feet were black from the dirty floors. If you guys refund the cleaning fee because we made sure that place was spotless before we left, then ill be satisfied. 
Regards,
[redacted]

[redacted]
 
You missed your appointment to meet with us for an initial inspection of your unit, instead you sent your aunt to hand over the keys on the day of move out.  Had you kept your appointment, you would have been given the list of items that needed to be cleaned and notified of any cleaning charges that were possibly going to be assessed.
 
Thank you,

We were specifically told by SHANNON A that all we had to pay was rent ($1399) plus the $50 flat rate for water. We trusted her and signed the lease. Turns out the lease says we pay for most of the utilities. We called her and she went back on her word. these people ARE greedy and despicable. so basically we have to pay around $1500 for a ONE BEDROOM!!!. I have lived in a 2 bedroom for that price!
Her assistant Carla is in this despicable act as well as she is the leasing agent. She had posted on craiglist that all utilities are included. EVERYTHING was deleted as soon as we signed the contract. I learned my lesson . I'm just a college kid and I have to quit college just to keep up with money. Entire pay check goes to rent...literally paying off my life. GREEDY GREEDY GREEDY PEOPLE

I will not accept this. I did receive my deposit, but you failed to inform me about a cleaning fee of $130.00. That was just a slap in the face. When we first moved in [redacted] said you guys hired professional cleaners. Where e come from we remove our shoes before stepping into the house. The first day we did that, the bottom of our feet were black from the dirty floors. If you guys refund the cleaning fee because we made sure that place was spotless before we left, then ill be satisfied. Regards,[redacted]

Ms [redacted] - We have in no way falsified any documents, nor have we been removed from participating in the Section 8 program.  You rented the unit with full knowledge of what the price was.  HUD inspected the unit prior to move in and then annually thereafter, and it was approved for...

occupancy.  The truth of the matter is that you failed to pay your portion of the rent for 4 months and you were asked to move out.  When you tried to sue us in small claims court you were unsuccessful because we had all of the proper documentaion and never falsified anything.  Even the judge could see that.  The balance due on the account is for unpaid rent, cleaning and damage charges. We are entitled to receive payment and we will continue our collection efforts until your debt is paid in full.

I am very sorry that you did not like my response that I am the "highest" person that there is to speak to in our company, but that is fact.  While we appreciate all you did in the unit, [redacted] would never have approved you to install a doggie door into the fiberglass front door.  I ...

understand that it simply could have been a misunderstanding, and I think that the cost we charged you to install a complete new door was more than fair.  We did not charge you any labor whatsoever to install the new door, just materials.  I do hope you find the minimal charges fair and have received the balance of your security deposit that was mailed to you on 8/10/2016, 
Thank you -
 
[redacted]

Greedy despicable people. Rent in the condo they rented me is over $300 more than the rent charged for other units in the same complex. They saw me coming and refuse to adjust the rent or let me out of my lease.