Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This is the one that was sent back by Fed Ex I spoke to the wife and she was going to *** shortly so she had me send it to her in *** She said that it probably did not get delivered the first time because that building is secured and her husband was probably not there when
they tried to deliver it I sent you an email at the time informing you that It would be going to the wife.*** *** *** *** *** ***
I apologize for the delay on the response We have been working on getting all the info together. My GM reached out to Mr*** and apologized for the issues with the car We have worked out the situation with Mr*** and offered him rental coupons Please
let me know if there is anything more that you need I believe that this was the last open concern If not please let me know. Thanks! Description: cid:*** *** ***Executive Assistant*** ***
*** ***
*** ***
Refunded the customer for the out of pocket for the rental Completely satisfied with resolution Will rent from us again for Spring Break *** ***Executive Assistant
I accept the response from Enterprise Rent A Car,they should no where that if. A employee is terminated that a former employee cannot rent a car as far as the accusation of me calling a client this is false. But I would accept that from a unprofessional company. All I wanted from Matt L[redacted] is to produce in the company handbook that a terminated employee is placed on DNR.they have failed so I will tell everyone I know never to rent from Enterprise rent a car again.which after I was terminated I rented a car approx 45 times.some DNR
Regards,
D[redacted]
We are not pursuing the customer for damages. The DRU has already been informed and the customer should have received something in writing from DRU a week or 2 ago. Customer is also aware. This case is closed
Per instructions from the Revdex.com I reported direct contact from the business to the Revdex.com, and did not respond. I thought that is what I was supposed to do.I received 1 email and 1 voice mail from the business.I have one phone number. It has not been disconnected or changed in years.I want the money back for the days I did not rent the and I want the 15 dollars stolen from my debit card after I was accused of something not true, and banned from the place, which I don' t mind at all, by the way.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It looks like [redacted] didn’t pay for the $1020 that was billed to them and deemed it customer pay. I reached the customer and gave him this information and his RO number Michele P[redacted]Executive Assistant###-###-#### office###-###-#### direct###-###-####...
Please accept this correspondence as our response to the complaint filed by the customer, Ms. [redacted].Ms. [redacted] rented a 2015 Toyota Camry from ENTERPRISE LEASING COMPANY OF PHOENIX, LLC, at West Phoenix location in Phoenix, AZ on March, 22 2016. This office handles damage recoveries for Enterprise...
rental vehicles. Ms. [redacted] states that she informed the branch that she had been involved in an accident and knew that she would be responsible for her $500.00 deductible. She stated in her complaint that she had the intent to pay her deductible of $500.00, but could only afford to pay $25.00 payments. The intent of Ms. [redacted] payments was not communicated to The Damage Recovery Unit. The Damage Recovery Unit called Ms. [redacted] on 6/28/2016 and left a voice message requesting a call back to explain the claims process and payment options. The Damage Recovery Unit also sent several letters advising Ms. [redacted] that her claim would be forwarded to a collections agency. If Ms. [redacted] would have contacted The Damage Recovery Unit, she would have been informed that our office only accepts payment plans if the minimum payment of $100.00 a month is made. Ms. [redacted] did not contact our office to formalize a final payment plan, therefore she was forward to a collections company per our claims process. We request that Ms. [redacted] continue to make her payments, but make them with First Finical Asset Management. This company manages Enterprises lower dollar payment plans. On December, 5 2016 a Supervisor left a voice message for Ms. [redacted] requesting a call back to go over the payment plan process in more detail. Thank you for your consideration in this matter. Please contact the undersigned should you have any additional questions.
Wed. October 11, 2017 at 1105a we called customer [redacted] at the following numbers:[redacted](number in her profile from when she rented a car from us)There was no answer at either number but VM were left by the area manager. We then emailed the customer at the following email address:[redacted](email address that was on file for the customer when she rented with us)[redacted] Wed. October 11, 2017 1203pm customer emails [redacted] and states that she is busy and will call us [redacted] tomorrow (Thursday 10/12/2017)Thursday, Oct. 12, 2017 no return call or email from the customerFriday, Oct. 13, 2017 still no return call from customer. I talked to Mrs. [redacted] just now. I apologized for the rental experience and frustrations with contact from the branch. She was very happy with the attempts to call [redacted] with emails and multiple calls to get this taken care of for her. I refunded her the total rental $213.85 due to the lack of communication from the branch on the rental and disappointment with the overall rental experience at the airport and rental locations. I am having accounting issue he a check since her credit card is expired and can not refund in RFS. This is good to close.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I just spoke with this customer. Long story short she is frustrated with the charges because [redacted] never informed her of her policy max and we also didn’t communicate it until we were threatening her to return the car because she was down money(she was charged for 15 extra days). Also, one of our employees was very rude when we called her because she was down money and was treating it is a potential conversion. Joel spoke to her on 5/8 and she was aware of the charges and said she was just going to submit the invoice to her attorney. She is still fighting with [redacted] on this with her attorney and is going to call me back today once she spoke with them. I let her know I could definitely refund her a couple days from a customer service standpoint and help her out as much as possible but she is not necessarily disputing the charges. She is aware that she is responsible once they stopped paying but was caught off guard. She has my cell phone # and is going to call me back today so we can resolve this. Thanks, Jamie
This concern was handled a while ago. The Customer received her 500 back that we took and an additional 500.00 this one is closed[redacted]Executive Assistant
This customer was handled a while ago by our Branch Manager. She was offered a 20% discount on her next rental, she accepted and we sent a coupon out to her. Please close.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and provide me a written letter stating that they will not pursue the case, if it does, will consider this complaint resolved. Please provide the letter on Enterprise Letterhead with a signature.
Regards,
[redacted]
Refunded customers credit card for the remaining $ She was appreciative of the call and the refund! [redacted] ***
This concern was handled a while agoThe Customer received her back that we took and an additional this one is closed [redacted] Executive Assistant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This is the one that was sent back by Fed Ex I spoke to the wife and she was going to *** shortly so she had me send it to her in *** She said that it probably did not get delivered the first time because that building is secured and her husband was probably not there when
they tried to deliver it I sent you an email at the time informing you that It would be going to the wife.*** *** *** *** *** ***
I apologize for the delay on the response We have been working on getting all the info together. My GM reached out to Mr*** and apologized for the issues with the car We have worked out the situation with Mr*** and offered him rental coupons Please
let me know if there is anything more that you need I believe that this was the last open concern If not please let me know. Thanks! Description: cid:*** *** ***Executive Assistant*** ***
*** ***
*** ***
Refunded the customer for the out of pocket for the rental Completely satisfied with resolution Will rent from us again for Spring Break *** ***Executive Assistant
I accept the response from Enterprise Rent A Car,they should no where that if. A employee is terminated that a former employee cannot rent a car as far as the accusation of me calling a client this is false. But I would accept that from a unprofessional company. All I wanted from Matt L[redacted] is to produce in the company handbook that a terminated employee is placed on DNR.they have failed so I will tell everyone I know never to rent from Enterprise rent a car again.which after I was terminated I rented a car approx 45 times.some DNR
Regards,
D[redacted]
We are not pursuing the customer for damages. The DRU has already been informed and the customer should have received something in writing from DRU a week or 2 ago. Customer is also aware. This case is closed
Per instructions from the Revdex.com I reported direct contact from the business to the Revdex.com, and did not respond. I thought that is what I was supposed to do.I received 1 email and 1 voice mail from the business.I have one phone number. It has not been disconnected or changed in years.I want the money back for the days I did not rent the and I want the 15 dollars stolen from my debit card after I was accused of something not true, and banned from the place, which I don' t mind at all, by the way.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It looks like [redacted] didn’t pay for the $1020 that was billed to them and deemed it customer pay. I reached the customer and gave him this information and his RO number Michele P[redacted]Executive Assistant###-###-#### office###-###-#### direct###-###-####...
faxMichele.T.P[redacted]@ehi.com
Please accept this correspondence as our response to the complaint filed by the customer, Ms. [redacted].Ms. [redacted] rented a 2015 Toyota Camry from ENTERPRISE LEASING COMPANY OF PHOENIX, LLC, at West Phoenix location in Phoenix, AZ on March, 22 2016. This office handles damage recoveries for Enterprise...
rental vehicles. Ms. [redacted] states that she informed the branch that she had been involved in an accident and knew that she would be responsible for her $500.00 deductible. She stated in her complaint that she had the intent to pay her deductible of $500.00, but could only afford to pay $25.00 payments. The intent of Ms. [redacted] payments was not communicated to The Damage Recovery Unit. The Damage Recovery Unit called Ms. [redacted] on 6/28/2016 and left a voice message requesting a call back to explain the claims process and payment options. The Damage Recovery Unit also sent several letters advising Ms. [redacted] that her claim would be forwarded to a collections agency. If Ms. [redacted] would have contacted The Damage Recovery Unit, she would have been informed that our office only accepts payment plans if the minimum payment of $100.00 a month is made. Ms. [redacted] did not contact our office to formalize a final payment plan, therefore she was forward to a collections company per our claims process. We request that Ms. [redacted] continue to make her payments, but make them with First Finical Asset Management. This company manages Enterprises lower dollar payment plans. On December, 5 2016 a Supervisor left a voice message for Ms. [redacted] requesting a call back to go over the payment plan process in more detail. Thank you for your consideration in this matter. Please contact the undersigned should you have any additional questions.
Refunded customers credit card for the remaining $182.69. She was appreciative of the call and the refund! [redacted]
Wed. October 11, 2017 at 1105a we called customer [redacted] at the following numbers:[redacted](number in her profile from when she rented a car from us)There was no answer at either number but VM were left by the area manager. We then emailed the customer at the following email address:[redacted](email address that was on file for the customer when she rented with us)[redacted] Wed. October 11, 2017 1203pm customer emails [redacted] and states that she is busy and will call us [redacted] tomorrow (Thursday 10/12/2017)Thursday, Oct. 12, 2017 no return call or email from the customerFriday, Oct. 13, 2017 still no return call from customer. I talked to Mrs. [redacted] just now. I apologized for the rental experience and frustrations with contact from the branch. She was very happy with the attempts to call [redacted] with emails and multiple calls to get this taken care of for her. I refunded her the total rental $213.85 due to the lack of communication from the branch on the rental and disappointment with the overall rental experience at the airport and rental locations. I am having accounting issue he a check since her credit card is expired and can not refund in RFS. This is good to close.
Called customer and left message notifying her we will adjust the rate to $20 as per her request. Please close. Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I just spoke with this customer. Long story short she is frustrated with the charges because [redacted] never informed her of her policy max and we also didn’t communicate it until we were threatening her to return the car because she was down money(she was charged for 15 extra days). Also, one of our employees was very rude when we called her because she was down money and was treating it is a potential conversion. Joel spoke to her on 5/8 and she was aware of the charges and said she was just going to submit the invoice to her attorney. She is still fighting with [redacted] on this with her attorney and is going to call me back today once she spoke with them. I let her know I could definitely refund her a couple days from a customer service standpoint and help her out as much as possible but she is not necessarily disputing the charges. She is aware that she is responsible once they stopped paying but was caught off guard. She has my cell phone # and is going to call me back today so we can resolve this. Thanks, Jamie
This concern was handled a while ago. The Customer received her 500 back that we took and an additional 500.00 this one is closed[redacted]Executive Assistant
This customer was handled a while ago by our Branch Manager. She was offered a 20% discount on her next rental, she accepted and we sent a coupon out to her. Please close.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and provide me a written letter stating that they will not pursue the case, if it does, will consider this complaint resolved. Please provide the letter on Enterprise Letterhead with a signature.
Regards,
[redacted]