Response to this complaint is that the customer thought that she was being double charged. After looking into it she was in fact not double charged and got the money that she thought back. Please close. This was resolved with the customer a while ago. Thanks!
We will not be refunding the customer the balance as the balance is truly her balance from the rental. Michele P[redacted]Executive Assistant[redacted] office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Please close we are not pursuing the customer for the damage. cid:image001.gif@[redacted] Michele P[redacted]Executive Assistant[redacted]axMichele.T.P[redacted]@ehi.comOperatingcid:image003.jpg@01D0...⇄ Administrative...
When a customer had been contacted numerous times with out a response we close them out. If the customer calls then I will respond but as it sits we consider this case closed. Thanks!
This complaint is closed. We have tried to reach this customer with no luck. Once we do not hear from them and have tried all outlets of trying to get a hold of someone we no longer consider it an open issue. There was VM left, emails sent and one of the numbers is...
We are working on this one and have been since we got it. The damage issues can take some time. I will let you know once we have it resolved on our end.
We still cannot get a hold of him. We will be refunding the cleaning fee for the smoke. There will be no other refunds done. Customer was escorted from the location becauseIn this transaction the person involved threatened to break store windows and was escorted out by officials. This is a closed file.
DW Charges have been refunded. [redacted]
This has been handed with the customer. Michele P[redacted]Executive Assistant[redacted]
Response to this complaint is that the customer thought that she was being double charged. After looking into it she was in fact not double charged and got the money that she thought back. Please close. This was resolved with the customer a while ago. Thanks!
We have attempted to reach out to this customer multiple times with no return calls. We are closing this down at this time.
Customer has been called by Area Manager and the refund has been issued. Please close.
Please advise why this was marked as resolved? Enterprise never spoke with me and I never received even an apology from them. Thank you,[redacted]
We will not be refunding the customer the balance as the balance is truly her balance from the rental. Michele P[redacted]Executive Assistant[redacted] office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Please close we are not pursuing the customer for the damage. cid:image001.gif@[redacted] Michele P[redacted]Executive Assistant[redacted]axMichele.T.P[redacted]@ehi.comOperatingcid:image003.jpg@01D0...⇄ Administrative...
Headquarters[redacted]USAenterpriseholdings.com
When a customer had been contacted numerous times with out a response we close them out. If the customer calls then I will respond but as it sits we consider this case closed. Thanks!
This complaint is closed. We have tried to reach this customer with no luck. Once we do not hear from them and have tried all outlets of trying to get a hold of someone we no longer consider it an open issue. There was VM left, emails sent and one of the numbers is...
disconnected. Please close.
We are working on this one and have been since we got it. The damage issues can take some time. I will let you know once we have it resolved on our end.
We still cannot get a hold of him. We will be refunding the cleaning fee for the smoke. There will be no other refunds done. Customer was escorted from the location becauseIn this transaction the person involved threatened to break store windows and was escorted out by officials. This is a closed file.