Sign in

Architectural Fence Plus +, Inc.

Sharing is caring! Have something to share about Architectural Fence Plus +, Inc.? Use RevDex to write a review
Reviews Architectural Fence Plus +, Inc.

Architectural Fence Plus +, Inc. Reviews (39)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

At this time we will be moving forward with filing a claim in Metro CourtThe cancellation came in well beyond the three day right to cancel (more than days)We have a legal and binding contract with ***'s signature indicating "acceptance of contract"

We apologize for any inconvenience our refund policy may have caused When we were notified of Ms***'s request to cancel, it was processed immediately Our return policy on personal checks require a hold until it is determined that a stop pay has not been issued In this case,
once the stop pay was verified a check was issued and mailed to Ms*** on 04/21/ This information was verified and communicated to Ms***In this case it appears there may have been a mail delay Our accounting department has been in contact with Ms***

I appreciate your response and understand now that there was a miscommunication between usIf we need your business in the future we will definitely contact you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have spoken with Mrs*** and have presented two offers to herThe first would be a credit of $4,for the work as isThe 2nd would be to select a new tile of her choice and we will re-work all the tile and setting of the tubNew tile would need to be selected due to the discontinuation of the existing tileMrs*** indicated that she would be willing to accept the credit of $4,The balance before the credit is $This would leave a balance due of $(this also includes the credits for the misplaced valve and the picture frame)If this is acceptable we will immediately issue the creditUpon receipt of payment in the amount of $this matter would be resolved

There was some confusion as to what the City of Santa Fe was requiring for inspectionAt this time all items have been corrected. The electrical has been re-inspected and passed. All items have been resolved to Mr.*** satisfaction

We are sorry to hear you have concerns regarding your bath remodel. As for the surface of the shower floor, the liquid grit can be used to add an additional layer of traction if required and in this case was appliedThe shower pan is not defective, however the surface was not to Ms
***'s liking. As for the finish work Ms*** is referring to , it had been repaired prior to Dreamstyle having the opportunity to complete the work. We are willing to reimburse $to cover the cost of the bath mats along with the minor finish work that was required. If this acceptable we can issue a check to Ms*** immediately

Complaint: ***
I am rejecting this response because:I provided the timeline of events, and it is correctAgain, 6/20/John G*** makes us sign documentWhen we asked him if need to cancel, he said it was fineNEVER pointing out the days clausedays later 6/29/Amanda C*** came to do critical site inspection.4days later 7/3/Amanda said she would call to come pick up the depositShe didn'tdays later 7/6/I called Amanda to either postpone or cancel project due to financial hardship/emergency, but definitely stop finance because we didn't want checks to be cut and be responsible for it.No one at Four Seasons would communicate with us.7/14/Finally get a to talk to Kelly.These are not options, they still want us to pay for nothing, no work has been performed, no parts have bought, no permits have been received, and no approval from the home owners association have bee received either.We would go as far as saying we understand paying some amount of money for paperwork, but not 33% when NOTHING has happened other than them having $from *** on our behalf.I would go as far as offer to pay an administrative fee 0f $176.00, which if what John G*** said it would be to process the Home Owners Association application and the City Permit to anchor the cover to the house
Regards,
***/*** ***/*** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are sorry to hear about ***'s complaint. Our General Manager Bill reached out to Ms*** this afternoon. He explained our Design Build process to Ms*** and also discussed the scope of work in which determines our estimateAt this time we agree to refund the $design
fee. Our designers work hard to fit the all the customer's needs/wants in their budget. We hope to earn Ms***'s business in the future

Complaint: ***
I am rejecting this response because:I contacted the better business August 17th regarding this company, Finally after calling and emailing Renewal by Anderson they got back to the better business the 26th of August saying they would reimburse *** *** management over a $1,due to the fact that I never authorized any work from this company nor did I get any type of service from themCase number from August was ***I am contacting the better business again because Renewal By Anderson has not kept their word, I got a call this morning from *** *** Management because they said I was days past due and they wanted to collect from meI did tell them that they were supposed to be reimbursed by Renewal by AndersonI never received a call from Renewal by Anderson asking what my account number was with *** *** Management was or anything so I'm no sure if they're even tryingI don't feel like I should have to pay for anything INCLUDING any late fees.I would like Renewal By Anderson to actually keep their word and reimburse *** *** Management in FULL including all late fees.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

On May 16, Ms*** signed a sales agreement for the purchase of her windowsMs*** also completed a loan application and was approved for financing her window projectOn May 21, we met with Ms*** and performed a technical measure prior to ordering her windowsOn May 22, we
placed the window order with our manufacturerOn June 8, we received the ship date notification from our manufacturer and also contacted s*** to schedule her installation for July 9, On June 23, we received Ms***'s window orderOn July 8, Ms*** contacted us to reschedule her installation, the installation was moved to August 7, On August 6, Ms*** informed our scheduler that she no longer wanted the windowsAt this point I, (Kellie L***) contacted Ms*** and informed her that it was too late to cancel without feesThe windows were ordered specifically for Ms***'s home and cannot be returnedBy August 6, we had funded
60% of the loan in accordance with the funding scheduleOur sales agreement clearly indicates that cancellations received after the three day right to cancel are subject to a 33% fee plus expensesIn this case the fees totaled $We had only received $from the lenderWhich made the total cancellation fees short by $When I informed Ms*** of these fees she refused to pay and said she changed her mind and did not want the windows and would not be paying us any part of the contractI gave Ms*** three options, the first would be to move forward with the install as is, the second would be to cancel and pay the total fees and third was to adjust the total deducting the labor for installation and to deliver the windows to her (without warranty), since the warranty includes installationAt first Ms*** said we could deliver the windows without installation, but she refused to pay the total due (minus the labor and installation)
At this time our offer still stands we are willing to deliver the windows without installation for $or we can move forward with installing, per the original signed contract

Mrand Mrs***,We are sorry to you have decided not move forward with the "Life Room". After speaking with Mrs*** this morning I have cancelled the financing for the purchase of the room along with removing the authorization for the additional financing. We hope you will consider
us in the future if you decide to move forward with your project

I apologize for the transaction delay. This account was cancelled. The $1551.40 was retuned to the account last week. The zero balance will be reflected on the next statement. We agree to accept the cancellation without penalties or fees.

We agree to this cancellation and will refund the initial loan amount.

Complaint: [redacted]
I am rejecting this response because: The company has NOT provided an itemized receipt for work done.  I have been told for the last 4 months that this list was "in the works". I have already paid the company $8,000 for very inferior work.  What have I paid for?  I want a detailed list of materials and their cost.  My affirmative response to the $4000 credit was MY assumption that the company was going to refund $4000 of the $8000 I paid, since the work was so poor, and the company was not honest in the information provided. I was told by an assistant construction manager that the thin set put under the tile around the sinks was comparable to a backer board.  When I called the company that makes this material, they said NO, it is just an adhesive, and the company SHOULD have put backer board under the tile, not just glued the tile onto the plywood.  This is only ONE example of incorrect information provided to me.  I do NOT wish to pay this company any further compensation, as I feel the $8000 provided to them was obtained through false pretenses, and extremely poor craftsmanship. They do NOT deserve the endorsement of The Revdex.com.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Again, we apologize for the delay in receiving the refund.  I 'm glad we were able to overnight another check to you.  At this time we have refunded in full.

Mr. [redacted], We apologize for any miscommunication . It looks like you were able to speak with a different Manager on Wednesday who confirmed cancellation.  We have processed your cancellation and have notified the loan provider.  The transaction in question has been reversed at this...

time and will be reflected in your next statement.  If you have any additional questions please don't hesitate to contact us.  ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Check fields!

Write a review of Architectural Fence Plus +, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Architectural Fence Plus +, Inc. Rating

Overall satisfaction rating

Add contact information for Architectural Fence Plus +, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated