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Architectural Fence Plus +, Inc.

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Reviews Architectural Fence Plus +, Inc.

Architectural Fence Plus +, Inc. Reviews (39)

We have spoken to Mr. [redacted] and agree to replace the shower pan instead of repairing it. Mr. [redacted] also mentioned a few other items that need to be addressed. When we install the new shower pan we will also correct these items.

Mr. [redacted], we are sorry for your recent experience.  I have had a chance to review the window specifications that were offered by Steve. We are willing to keep the pricing at what Steve offered to you.  Please keep in mind that this pricing is at a further discount than your original...

purchase. We will also arrange any financing you may require for this order. If this is acceptable to you we can arrange for your technical measure and order immediately.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is an option Dreamstyle had months ago but did nothing until Revdex.com was involved.  It's not that the flooring "is not to (my) liking" -- it was slippery even after 2 applications of grit by the admission of their own construction supervisor. 
Regards,
[redacted]

We are sorry the [redacted]'s had this experience in having their stucco job completed. It appears during the recent rain some discoloration occurred during the curing process.   On July 28th we addressed all concerns regarding the stucco.  We completed a stucco wash and fogging. ...

Today our stucco manager followed up to be sure all items were completed to the [redacted]'s satisfaction.

Mr. [redacted],  I apologize for the continued and unwanted communication.  We have removed your contact info from our email, mail and calling lists.  You are also able to "unsubscribe" to any emails previously received. It is not our intention to cause aggravation...

through our marketing efforts.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I had attempted, on several occasions to set an appointment with Renewal by Anderson, and the last few times an appointment was made and time set, i received no phone call or email stating as to why they were not going to hold the appointment.  Once I was able to find out as to why no appointment was kept (this took three phone calls on my part) which they told me that they looked at my house on line and decided that they couldn't help me.  If you type my address in in ANY GPS program that program is at least 1/3-1/2 mile off.  How could they determine what construction my hose is when they aren't even looking at the right house.  Just so you know my home is just as strong, if not stronger than ANY regularly built stick frame house.  I say this because my home IS a 2X4 stick frame, just like a home built on a slab foundation.

Complaint: [redacted]
I am rejecting this response because:The response contains factual errors and statements that foster the appearance that ABD has never had a dissatisfied customer. To be precise, our cancellation notice came 11 days after meeting with the sales representative. The door ordered was of standard dimensions 72" x 80"so, no special order build instructions were required. Additionally, I find it highly unlikely that our door was built and ready to install within the 11 day period from meeting with the sales person and when we received calls to schedule installation three weeks from that date. If ABD is so committed to customer satisfaction why didn't they call to discuss our issues? All we received was an email which restates their contract position. See below.Hi [redacted],I have had a chance to review your contract and research your cancellation. Please note that according to your sales agreement you are responsible for 33% of the contract total plus expense. The cancellation came in way after the 3 day right to cancel.  From what I can tell, the issue involves the installation date. We can always work with your schedule if needed. In the 10 years I have worked for Renewal by Andersen I have never heard of an instance in which we would not accommodate the schedule of our customer. I'm hoping this is just a misunderstanding. If you choose to cancel I will prepare the cancellation fees and forward a cancellation statement to G[redacted]. The loan would still be honored for the cancellation fee.If you would like to move forward with the installation of the windows you contracted for I'd be happy to work with you on a date that fits into your schedule.Best Regards,Kellie L[redacted] Consumer Relations Manager###-###-####
Regards,
[redacted]  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because: It is 5/1/17 and the refund check has still not arrived via mail...it usually only takes 2 days for mail to arrive from Albuquerque to Hobbs, New Mexico. I would like to see documentation or a tracking number. Thank you!  [redacted] & [redacted]
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:
#1 -- THANK YOU Revdex.com - without your actin they would still be sending me emails/newsletters THANK YOU.#2 -- "You are also able to "unsubscribe" to any emails previously received." tell company --- if that were true I would have NEVER needed to contact the Revdex.com --- so either their system is broken --- or they are blaming me for them sending SPAM!  It's also funny there is NO person at their site or BUSINESS to contact DIRECT -- it is only 3rd party listed servers registered to other organizations... I bet they would get a lot more direct complaints --- you are NOT making this my fault!#3 -- I read once that if a business wanted to send a customer NEWSLETTERS or collateral materials was to ask them "FIRST" otherwise a business should always consider they are sending unwanted SPAM and destroying business equity and goodwill.Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted] is correct that our contract contains the three day right to cancel.  In this instance the cancellation came in well beyond the three day right to cancel.  The Sales agreement was signed, the door was measured, order was confirmed, and then shipping was confirmed.  It wasn't...

until the product was received from our manufacturer that Mr. [redacted] decided to cancel.  As with all received orders, we immediately begin scheduling our installs.  In this case the install date did not work with Mr. [redacted]'s schedule.  In 27 years of being in business we have never had an issue of working with a customer's schedule for installation.  When it was suggested that we re-schedule Mr. [redacted] became upset and suggested it was too much of an inconvenience.  We are and have always been accommodating with schedules.  We can install 6 days a week with just about any time frame being met.  Since this product was measured and ordered specifically for Mr. [redacted] 's residence it cannot be "returned".  Our products are ordered and manufactured based on measurements specific to our customer's contract.  None of our products are shelved or re-sold. However, we are willing to discount Mr. [redacted]'s contract by $1200 in order for him not to incur the cancellation expense as outlined within his contract.  We are prepared to install at a date/time that is convenient and hope to move forward with the completion of the project.T

We are sorry to hear the [redacted]'s have change their mind regarding the purchase of their patio cover. Unfortunately, the events outlined are not accurate and the [redacted]'s also failed to mention that we came up with other options to assist them in moving forward without having to incur the...

cancellation penalty. This contract was not signed under "duress" as falsely stated by Mr. [redacted]. If it were signed under duress I would have expected an immediate cancellation to follow. Instead, the financing was established with the lender [redacted], the technical measure was performed for the order and the HOA application was submitted. It wasn't until Monday, July 13th that [redacted] requested to put the project on hold due to an emergency. At this time, the project completion was marked "hold". On Tuesday, July 14th we received a call from the lender [redacted], they were calling to find out if the [redacted]'s had cancelled. I reviewed the recorded call between Amanda and Mr. [redacted] and reported back to [redacted] that no cancellation was mentioned, but instead it was requested to be put on hold. On July 14th we also received a call from [redacted] requesting to cancel her contract due to an emergency, I informed [redacted] that if she chooses to cancel there would be a 33% cancellatiion fee ($3537), as agreed to in the sales contract. [redacted] stated that she didn't read the contract and was unaware. [redacted] also stated that she was unaware of any finance transactions. I told [redacted] that she signed and agreed to all finance transactions (which are required by the lender in order to fund). On July 14th I agreed to review all paperwork and provide any copies if necessary. On July 15th Mr. [redacted] contacted John G[redacted], the sales representative regarding his desire to cancel he said they had a family emergency and were also unable to come up with the $2000 deposit that was requested by Amanda. I called Mr. [redacted] and presented three options to him. The first was to finance $9500 instead of $8720 (which would reduce the out of pocket cash deposit) and I also offered to reimburse the first 4 monthly loan payments (due to the concern over the 1 month of interest being charged). As for the remaining $1220 cash deposit, I also agreed to accept this at completion or over two monthly payments (instead of it being due now). The second option was to keep the financing at $8720 with 4 monthly payments being reimbursed and the $2000 deposit due at completion. The third option would be to cancel with a cancellation fee of $3537 (as stated in the contract). The bottom line is that we have a signed legal and binding contract. This cancellation came in 23 days after the contract was signed, 20 days after the financing was put in place and 14 days after the technical measure occurred and submission of the HOA application. If none of these options are agreeable we will move forward in filing this case in metro court to recover the 33% cancellation fee along with other incurred expenses.

We have been out to inspect the work that Mrs. [redacted] is not satisfied with and we agree there are multiple pieces of tile that need to be re-set. We are working with the tile manufacturer to locate enough tile for the re-work. We will also re-set the tub to avoid any settling in the surrounding...

tile. Once the new tile is set we will re-grout the newly set tile along with the tile around the tub. In addition there are several uneven grout lines that will be fixed and aligned. We agree to correct the work to Mrs. [redacted]'s satisfaction.

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
I have spoken with a representative of Four Seasons Sunrooms, in c/o of Luxury Bath, and hope that they will carrying out with their fore mentioned response in a timely manner.   Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: The information from the company has NOT been provided to me directly.  There has been NO recent communication either by phone, email, text, or personal visit by ANYONE from this company, after a brief site visit by an assistant construction manager.  That person said I would be hearing from someone in the next week after his visit.  NO...there was NO ONE who called, etc to consult with me PERSONALLY about how to resolve this.  I left a voice message with Kelly asking to PLEASE be paid for the damaged art frame, the microstatic valve, and the 2nd visit by the mechanical engineer to re-install the valve correctly.  I asked by $500.00 to cover that.  NO RESPONSE.  I want a LICENSED JACUZZI TECHNICIAN to set the tub, and calk around it correctly.  Also...NONE of the calking in this bathroom has been sealed.  I also asked for an itemized list of the charges for materials and labor, and was told many times it was being "worked on."  This company received $8,000.00 from me.  If I went to Wal-Mart and bought that much, I would at least get a  RECEIPT listing EACH ITEM  I bought!  This company is NOT truthful with their customers.  This is, to me, the worst violation that a company can make, and violates the principles of the Revdex.com.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize that we were unable to assist Mr. [redacted] with his replacement windows. Unfortunately our product line is not recommended for installation on manufactured homes. It was during subsequent appointment qualification that this was determined. Again, we apologize for not being able to...

meet his needs for windows/doors. We would never knowingly install a window that is not recommended per specifications.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are sorry to hear of your experience. Our division manager has since met with Mr. [redacted] and agreed to replace the warped outer cabinet.  When the cabinet is replaced we will also re-insulate the interior cabinet.  We also agree to supply the necessary startup chemicals.  At...

this time, the cabinet components have been ordered.  When we are notified of the ship date we will schedule the repairs.

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