Ardmore Nissan

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] I spoke with [redacted] , We agreed that we Ardmore Nissan will paid for the remaining 9,miles on the lease that he was supposed to have when he purchased the vehicleHis only request was to have it in writingPlease if there is any questions or concerns please feel free to contact me or Chrys M [redacted] Thank you,

[redacted] ** [redacted] [redacted] I am rejecting this response because: Why would I pay for repairs on a car that I am supposed to be leasing which means most of the repairs is on you guys ? That’s is not fair This car was not throughly checkedAnd It seems as if I’m going to have to take higher measures Regards, [redacted]

Dear ***/ [redacted] ***, We refunded *** [redacted] full refund amount we receivedWe refunded her the full amount for the Gap insurance and the Extended warranty was pro-rated by warranty companyMsJean E [redacted] spoke to *** [redacted] and explain to her that there is no further refund that she will receivedIf you have any further questions please feel free to contact me directly at the number provided belowThank you, Emma G***Executive AssistantArdmore Nissan [redacted] ***Ardmore PA ***

To Whom It May Concern, In response to [redacted] ***'s complaint we would like to state, and remind [redacted] ***, that at the time of delivery of his vehicle he was informed that he would have to go to Connecticut to take the vehicle for any inspection the State of Connecticut may require before Ardmore Nissan could complete his title workThis is true for any vehicle purchased in Pennsylvania and registered out of StateThis was explained to [redacted] and it was also offered to him that since he has dual residency, as his employment is in Pennsylvania, it may be a better idea that he title and register the vehicle in Pennsylvania [redacted] elected not to do thisHe chose to maintain his drivers license and insurance in the state of Connecticut, even though the vehicle would primarily be driven and garaged in PennsylvaniaAt that point it was 100% in [redacted] ***'s hand to drive to Connecticut and bring back an original vehicle inspection form so that we could complete the Connecticut registration process Ultimately, after approximately months going back and forth between [redacted] ***, [redacted] , who handles our out of State title work, and after rejections from the State of Connecticut of his title work The rejection reasons included the fact that his Connecticut address was on his Pennsylvania insurance card, [redacted] finally agreed to get a Pennsylvania drivers licenseOnce that happened his title work was expedited by us and at our cost, through Harrisburg and the situation was resolvedWe also refunded him any overage of sales tax and/or motor vehicle fees that were collected for Connecticut registrationWhen we first received [redacted] ***'s Revdex.com complaint, he was directly contacted by the owner of Ardmore Nissan, MrDavid S*MrS [redacted] wanted to try to assuage [redacted] ***'s concerns and offer to assist him in any way possible, as he does with any client that is not completely happy with their experience at Ardmore NissanThe result of that phone call was that [redacted] told MrS [redacted] that he was very busy and that he would return his call directlyThat failed to happen as MrS [redacted] has not heard from [redacted] since he reached out to himIf there is any further information or if we can be of any further assistance, pleae don't hesitate to contact me directlySincerely, Chrystopher M [redacted] General Manager Ardmore NIssan

Revdex.comJFK Boulevard, Suite 1330Philadelphia, PA Re: [redacted] , case# [redacted] Dear Revdex.com, In our response to [redacted] complaint when she brought the vehicle to be serviced the SRS light was on and the horn was inopBoth were due to the fact that the spiral cable had failedOur [redacted] system was down, and after later running the customers VIN there was an open recall related to the side curtain air bagsBrackets were installed as per the campaign instructionThe recall was not related to the spiral cable failure I Mike M [redacted] attempted to contact [redacted] a few times after we received the complaint to try and fix the issueWe have not yet received a call back from [redacted] .If you have any questions please don't hesitate to call me at ###-###-####Sincerely, Michael M [redacted] Service Manager

Let's clarify this in simple termsYou purchased a car you didn't lease itAnd in both cases, it's your car, and you are responsable for maintenence and repairsIf there was no extended warranty purchased, the cost of repairs goes with the owner of the carThese are things that come with owning a carThe car WAS checked out through our shopThe car DID pass state inspectionThe responsability of repairing a car is the OWNER of the cars responsability

Customer spoke with Gary S*** , and was supposed to come in on Monday 9/for us to look at it. If the dent was part of the deal and on a "we owe" it needs to be scheduled for repairThe other concers we will look at when the customer comes in

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do not trust anything these people sayAgain with the liesThere is a reason I did not answer Mike's one call on May 4th I did not want him feeding me a bunch of liesI wanted a response in writingI wanted proofI was lied to when I received service and he sure enough sat right there and lied saying he tried contacting me a few timesHe called one time and left one voicemail which I still have saved on my phoneI'm sorry but I do not accept this responseIt's oddly strange to me that your system was down the day in questionWhy not just say that when I asked about the recall before I paid my money? I asked them to explain the whole issue before I paid for the service and no one mentioned their system was downThis was the absolute worst service I ever receivedAnd I will not be backUnfortunate for me because this was a good location since Firestone is right next doorBut I don't like being lied toAnd Mike's little white lie about calling me a few times just proved to me no one in this dealership can be trusted.
Regards,
*** ***

There was no repair receipt given

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ardmore Nissan, LLC
E Lancaster Ave
Ardmore PA ###-###-####
ID# ***
Dear ** *** ***,
"white-space:pre"> We would like to apologize for any inconvenience that we may have caused to *** *** ***We have taken care of the remaining lease payments that were owed on *** *** account A check has been issued and sent overnight to Nissan on March 1, Please if there are any further concerns please have *** *** contact me directlySincerely,
Chrys M***
General Manager

Revdex.comJFK Boulevard, Suite 1330Philadelphia, PA 19103 Re: *** ***, case# *** Dear Revdex.com, In our response to *** *** complaint when she
brought the vehicle to be serviced the SRS light was on and the horn was inopBoth were due to the fact that the spiral cable had failedOur *** system was down, and after later running the customers VIN there was an open recall related to the side curtain air bagsBrackets were installed as per the campaign instructionThe recall was not related to the spiral cable failure I Mike M*** attempted to contact *** *** a few times after we received the complaint to try and fix the issueWe have not yet received a call back from *** ***.If you have any questions please don't hesitate to call me at ###-###-####. Sincerely, Michael M***Service Manager

To Whom it may concern:
In response to a
complaint filed by *** ***, we at Ardmore Nissan wish to amicably resolve this issue
As new management we were first made aware of the complaint 6/26/We have reached out several times
with no success in reaching herAny assistance you can provide to help resolve this matter will be appreciated
Respectfully Submitted,
*** ***
Sales Manager
Ardmore Nissan
###-###-####
***

Ardmore Nissan, LLC265 E Lancaster AveArdmore PA 19003###-###-####ID# [redacted]Dear [redacted],  We would like to apologize for any inconvenience that we may have caused to [redacted]. We have taken care of the remaining lease payments that were owed on [redacted] account . A...

check has been issued and sent overnight to Nissan on March 1, 2016. Please if there are any further concerns please have [redacted]  contact me directly.Sincerely,Chrys M[redacted]General Manager

Let's clarify this in simple terms. You purchased a car you didn't lease it. And in both cases, it's your car, and you are responsable for maintenence and repairs. If there was no extended warranty purchased, the cost of repairs goes with the owner of the car. These are things that come with owning a car. The car WAS checked out through our shop. The car DID pass state inspection. The responsability of repairing a car is the OWNER of the cars responsability.

[redacted]...

[redacted]
 [redacted]
I am rejecting this response because: Why would I pay for repairs on a car that I am supposed to be leasing which means most of the repairs is on you guys ? That’s is not fair . This car was not throughly checked. And It seems as if I’m going to have to take higher measures. 
Regards,
[redacted]

Dear [redacted] I spoke with [redacted], We agreed that we Ardmore Nissan will paid for the remaining 9,000 miles on the lease that he was supposed to have when he purchased the vehicle. His only request was to have it in writing. Please if there is any questions or concerns please feel free...

to contact me or Chrys M[redacted]. Thank you,

Revdex.com1880 JFK Boulevard, Suite 1330Philadelphia, PA 19103 Re: [redacted], case# [redacted] Dear Revdex.com,                 In our response to [redacted] complaint when she brought the vehicle to be serviced the SRS light was on and the horn was inop. Both were due to the fact that the spiral cable had failed. Our [redacted] system was down, and after later running the customers VIN there was an open recall related to the side curtain air bags. Brackets were installed as per the campaign instruction. The recall was not related to the spiral cable failure.  I Mike M[redacted] attempted to contact [redacted] a few times after we received the complaint to try and fix the issue. We have not yet received a call back from [redacted].If you have any questions please don't hesitate to call me at ###-###-####. Sincerely, Michael M[redacted]Service Manager