Arduro Products

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to compliant D [redacted] , and find that this resolution is satisfactory to me, As long as the item is actually shipped out to meIf I do not receive the item I will be continuing the complaint.? Regards, [redacted] ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I feel the product should be expected to last longer than year, I accept the nice gesture from Aduro via providing me with a cheaper replacement product (thank you)I have already purchased the same power bank from amazon because it was a good product until it randomly died, hoping the new one lasts longer Regards, [redacted] ***

Hello, We apologize as our company (as stated on our website) only does a limited warranty of one yearThis product was purchased via [redacted] and not by usWe will send out a replacement and also contact [redacted] to clarify the warrantyThank you

Our warranty is for our screen protector and will contact the customer to send replacement

we have resolved the customer issue by providing assistance for a replacement under the product warrantyWe do advise customer that shipping may take longer on replacements based on product availabilityThe customer was contacted on November 15, We have notified the customer that a replacement order has been processed and shippedPlease see below link which indicates the tracking information for the replacement processed [redacted] ? We kindly request that this case be closed as resolved

Customer indicates that no contact or replacement was issued under the product warrantyWe have been in constant contact with customer as we received the customers return and have already processed and shipped the customers replacements Please see link below* [redacted]

we have resolved the customer issue by providing assistance for a replacement under the product warrantyWe do advise customer that shipping may take longer on replacements based on product availabilityThe customer was contacted on November 15, We have notified the customer that a replacement order has been processed and shippedPlease see below link which indicates the tracking information for the replacement processed [redacted] We kindly request that this case be closed as resolved

We do honor our warrantySome replacements may take longer than other depending on product availabilityWe have resolved the customer issue by providing assistance for a replacement under the product warrantyWe do advise customer that shipping may take longer on replacements based on product availabilityThe customer was contacted on November 16, We have notified the customer that a replacement order has been processed and shippedPlease see below link which indicates the tracking information for the replacement processed: [redacted] We kindly request that this case be closed as resolved

Hello We have informed the customer that we are not responsible for the phones breaking as it does say on our packaging , we have offered to give the customer a refund for the product or a replacement , Our product is a tempered glass screen protector Our product does help as an extra layer of
protection to your devices screen But that does not mean it can protect it from big falls or any other extra added impact that can be with excessive force .Also if the device gets hit on a corner that can cause a damage to your screen Our screen protector cannot save that eitherWe are sorry devices broke We do feel bad Unfortunately we cannot pay for the damage that has been caused for the phones, as I am sure you understand that daily we would get emails demanding that even if our screen protector was not on the device There is no way to know how the SCREENS broke I would like to be clear our screen protectors did not break the devices Placing a tempered glass on your device will not break the device The impact of a fall will Our warranty is clearly stated on the package Let me know how we can fix this

We do honor our warrantySome replacements may take longer than other depending on product availabilityWe have resolved the customer issue by providing assistance for a replacement under the product warrantyWe do advise customer that shipping may take longer on replacements based on product
availabilityThe customer was contacted on November 16, We have notified the customer that a replacement order has been processed and shippedPlease see below link which indicates the tracking information for the replacement processed: *** We kindly request that this case be closed as resolved

Our warranty is for our screen protector and will contact the customer to send replacement.

Hello, We will send out replacement showing movement within hours, we apologize for the delay due to technical issues with shippingWill email customer tracking number by tomorrow morning. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I feel the product should be expected to last longer than year, I accept the nice gesture from Aduro via providing me with a cheaper replacement product (thank you)I have already purchased the same power bank from amazon because it was a good product until it randomly died, hoping the new one lasts longer
Regards,
*** ***

Revdex.com:thank you for your assistance I received a replacement product on SaturdayI would have made a complaint if it was just a delay I lost confident a with there no reply.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
While the company has sent me a replacement, this did not occur until AFTER my complaint was submitted through your servicesIt had been weeks with no repsonse from them as well as ignoring any communication I sent to themTheir comment about "constant communication" with me was falseThank you for your time
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to compliant D ***, and find that this resolution is satisfactory to me, As long as the item is actually shipped out to meIf I do not receive the item I will be continuing the complaint.
Regards,
*** ***

Hello We have informed the customer that we are not responsible for the phones breaking as it does say on our packaging , we have
offered to give the customer a refund for the product or a replacement , Our product is a tempered glass screen protector Our product does help as an extra layer of protection to your devices screen But that does not mean it can protect it from big falls or any other extra added impact that can be with excessive force .Also if the device gets hit on a corner that can cause a damage to your screen Our screen protector cannot save that eitherWe are sorry devices broke We do feel bad Unfortunately we cannot pay for the damage that has been caused for the phones, as I am sure you understand that daily we would get emails demanding that even if our screen protector was not on the device There is no way to know how the SCREENS broke I would like to be clear our screen protectors did not break the devices Placing a tempered glass on your device will not break the device The impact of a fall will Our warranty is clearly stated on the package Let me know how we can fix this

Revdex.com:
While the company has sent me a replacement, this did not occur until AFTER my complaint was submitted through your servicesIt had been weeks with no repsonse from them as well as ignoring any communication I sent to themTheir comment about "constant communication" with me was falseThank you for your time
Regards,
*** ***

Revdex.com:thank you for your assistance I received a replacement product on SaturdayI would have made a complaint if it was just a delay I lost confident a with there no reply.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Customer indicates that no contact or replacement was issued under the product warrantyWe have been in constant contact with customer as we received the customers return and have already processed and shipped the customers replacementsPlease see link
below* ***