Arduro Products

Revdex.com:
thank you for your assistance I received a replacement product on SaturdayI would have made a complaint if it was just a delay I lost confident a with there no reply.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

[A default letter is provided here which indicates
your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of "send out a replacement" is satisfactory to meHowever, their response of their website states only one year of warranty is not correct, and I am not satisfy with this answerI have attached a screenshot of their website and also Revdex.com can go to their website to verify that their website states LIFETIME WARRANTY under all of their products
Regards,
*** ***

Hello,? ? Our warranty for products is available only for a year and unfortunately this particular product was sold out and we are unable to replace.Attached receipt shows of therefore expired warranty in See link for warranty
details:? https://www.aduroproducts.com/pages/warranty-terms-and-conditions As a courtesy, Aduro will send a smaller similar product but will not be able to offer replacement in the future unless purchased under a year.? ? Thank you

we have resolved the customer issue by providing assistance for a replacement under the product warrantyWe do advise customer that shipping may take longer on replacements based on product availabilityThe customer was contacted on November 15, We have notified the customer that a
replacement order has been processed and shippedPlease see below link which indicates the tracking information for the replacement processed***? We kindly request that this case be closed as resolved

Hello, We apologize as our company (as stated on our website) only does a limited warranty of one yearThis product was purchased via *** and not by usWe will send out a replacement and also contact *** to clarify the warrantyThank you

Customer indicates that no contact or replacement was issued under the product warranty. We have been in constant contact with customer as we received the customers return and have already processed and shipped the customers replacements. Please see link...

below* [redacted]

we have resolved the customer issue by providing assistance for a replacement under the product warranty. We do advise customer that shipping may take longer on replacements based on product availability. The customer was contacted on November 15, 2015. We have notified the customer that a...

replacement order has been processed and shipped. Please see below link which indicates the tracking information for the replacement processed[redacted] We kindly request that this case be closed as resolved.

we have resolved the customer issue by providing assistance for a replacement under the product warranty. We do advise customer that shipping may take longer on replacements based on product availability. The customer was contacted on...

November 15, 2015. We have notified the customer that a replacement order has been processed and shipped. Please see below link which indicates the tracking information for the replacement processed[redacted] We kindly request that this case be closed as resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Customer indicates that no contact or replacement was issued under the product warranty. We have been in constant contact with customer as we received the customers return and have already processed and shipped the customers replacements....

Please see link below* [redacted]

We do honor our warranty. Some replacements may take longer than other depending on product availability. We have resolved the customer issue by providing assistance for a replacement under the product warranty. We do advise customer that shipping may take longer on replacements based on product...

availability. The customer was contacted on November 16, 2015. We have notified the customer that a replacement order has been processed and shipped. Please see below link which indicates the tracking information for the replacement processed: [redacted] We kindly request that this case be closed as resolved.

We are writing to you in regards to the Better Business Complain received for Complaint ID# [redacted].  Some of our...

investigation may take longer than others as our warranties do not cover the replacement of any hardware or mobile devises.  We have been in correspondence with the Customer Tova Garr and have fully resolved the issue. We have emailed the customer with the message below and we will be reimbursing the cost of her mobile devise for a total of $169.00.
If you have any further question in regards to this matter, please feel free to contact us.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of "send out a replacement" is satisfactory to me. However, their response of their website states only one year of warranty is not correct, and I am not satisfy with this answer. I have attached a screenshot of their website and also Revdex.com can go to their website to verify that their website states LIFETIME WARRANTY under all of their products.
Regards,
[redacted]

Hello, We apologize as our company (as stated on our website) only does a limited warranty of one year. This product was purchased via [redacted] and not by us. We will send out a replacement and also contact [redacted] to clarify the warranty. Thank you

We do honor our warranty. Some replacements may take longer than other depending on product availability. We have resolved the customer issue by providing assistance for a replacement under the product warranty. We do advise customer that...

shipping may take longer on replacements based on product availability. The customer was contacted on November 16, 2015. We have notified the customer that a replacement order has been processed and shipped. Please see below link which indicates the tracking information for the replacement processed: [redacted] We kindly request that this case be closed as resolved.

Our warranty is for our screen protector and will contact the customer to send replacement.