Argosy University

Thank you for contacting me about an alumna concernI hope you will find the followinginformation helpful in resolving the questions raised by the concerns expressed in your letterdated Monday, March 20,2017.Argosy University is accredited by the W ASC Senior College and University Commission [redacted] ***, www.wscuc.org)You can find theuniversity on the WSCUC website under the "Directory" heading, as Argosy University Orange.Argosy University Orange County, California, is where our administrative offices are located.In addition to university level accreditation, schools can chose to seek accreditation forindividual programsAmerican Psychological Association (AP A) accreditation is for programaccreditation, rather than university accreditationThere are several types of academic trainingprograms in psychology at the master degree level, which is the level of the alumna's degree.However, none ofthe psychology programs at the master's level can be accredited by APA,because APA only accredits doctoral programs and components within doctoral programs likeinternshipsThe fact that AP A does not accredit psychology programs below the doctoral level isclearly stated on their website at [redacted] Several people have reached out to the alumna, and she has been directed to speak with herprogram's department chair regarding job search parameters.Sincerely,Marsha [redacted] B [redacted] , PhDVP AA/Campus Director

Hello - Please see attached responsePlease feel free to reach out to me directly if any additional information is neededThanks so much!September 14, Revdex.com of San Diego & Imperial Counties Viewridge Avenue Suite San Diego, California Re: [redacted] – [redacted] Dear Sir/Madam: I am writing in response to the complaint filed by [redacted] ***Thank you very much for providing notice of this complaintHer complaint is important to us and we have taken this opportunity to re-examine all the details of [redacted] student recordsAs you may be aware, Federal law prohibits educational institutions from disclosing student records (which are broadly defined) to third parties without the student’s written, signed and dated specific permission to do soSince, we do not have the student's written permission to do so; we cannot give a substantive response We have reached out to [redacted] directly to address any concerns that she has at this time Should she contact your office directly, please let her know that she may contact me directly at the toll-free number below Respectfully, [redacted] , Student Affairs Officer, Office of Student Conduct and Resolution

Please find attached Argosy University's response to the recent complaint filed by Mr [redacted] If there are any questions, or if any other documentation can be provided, please feel free to contact me directly Regards, [redacted] *** | Argosy University Online Programs Student Advocate Toll Free: ###-###-#### Fax: ###-###-#### ***@ [redacted] .edu http://online[redacted] .edu/

Ms Carmona, My name is [redacted] I am the new Campus Director at the Inland Campus I am responding to a letter I received about [redacted] [redacted] sent an official complaint about Argosy University’s Inland Campus I want to inform you that we were able to reach [redacted] by emailI let her know that I wanted to assist with paying the VA Debt that she incurred as a result of the PSYcourse that was dropped by registrar’s errorOnce the error was realized, student was asked to complete an attendance appeal form, but it was never approved However, after researching different options, we have found a way to help [redacted] resolve her balance with Veterans AdministrationOnce we receive the VA Debt letter, we will have a senior member of our Regional Support Team to make payment via credit cardPer her last email to us, the VA Debt is approximately $ This will clear the debt that [redacted] has with the VA Once the process is complete, we will contact [redacted] and you to inform both the debt issue has been resolved We will send [redacted] a copy to keep as proof of the balance being paidIf you need any additional information, please do not hesitate to contact me Sincerely, [redacted] Campus Director Inland Empire Campus

I am writing in response to the complaint filed by *** ***Thank you very much for providing notice of this complaintMr***’s complaint is important to us and we have taken this opportunityto re-examine all the details of his student recordsAs you may be aware, Federal law
prohibits educational institutions from disclosing student records (which are broadly defined) to third parties without the student’s written, signed and dated specific permission to do soSince, we do not have the student's written permission to do so; we cannot give a completely substantive response. We have reached out to Mr*** directly to address any concerns that he has, and we have also provided him with the transcript request forms that require his signature before we are able to review his previous creditsShould he contact your office directly, please let him know that he may contact me directly at the toll-free number below

February 4, 2015 Revdex.com of San Diego, Orange, and Imperial Counties Viewridge Ave #200 San Diego, CA 92123 Re: CID *** Dear Sir/Madam: I am writing in response to the complaint filed by *** ***Thank you very much for providing
notice of this complaintHer complaint is important to us and we have taken this opportunity to re-examine all the details of *** *** student recordsAs you may be aware, Federal law prohibits educational institutions from disclosing student records (which are broadly defined) to third parties without the student’s written, signed and dated specific permission to do soSince, we do not have the student's written permission to do so; we cannot give a completely substantive response. Upon reviewing *** *** account we were able to determine that she was enrolled with Argosy University from March 2, to December 19, During this time, *** *** attempted credits toward her Bachelor of Arts in Psychology*** *** was charged in accordance with college polices for the courses she attemptedShe is currently in a Graduate status with the UniversityShe has access to her transcripts and may request them through the University if needed. We have reached out to *** *** directly to address any concerns that she has at this time. Should she contact your office directly, please let him know that he may contact me directly at the toll-free number below. Respectfully, *** ***, M.A.Ed.| Argosy University Online ProgramsOfficer, Office of Student Conduct and ResolutionToll Free: ***Fax: *** *** http://online.argosy.edu/

February 9, 2017Revdex.com serving Greater ArizonaMaricopa County Campus*** * *** ***Phoenix, Arizona 85014Re: Belinda Adjei-B***Dear MsR***:I am writing in response to the complaint filed by MsBelinda Adjei-B***Thank you very much for providing notice of this
complaintHer complaint is important to us and we have taken this opportunity to re-examine all the details of MsAdjei-B*** student recordsAs you may be aware, Federal law prohibits educational institutions from disclosing student records(which are broadly defined) to third parties without the student’s written, signed and dated specific permission to do soSince, we do not have the student's written permission to do so; we cannot give a substantive response.We have provided an authorization to release information with this response, should the student choose to complete itShould she contact your office directly, please let her know that she may contact me directly at the toll-free number below.Respectfully,Nicole S***, M.A.Ed., Student Affairs*** Office of Student Conduct and Resolution

Ms.  Carmona, My name is [redacted].  I am the new Campus Director at the Inland Campus.  I am responding to a letter I received about [redacted] [redacted].  [redacted] sent an official complaint about Argosy University’s Inland Campus.  I want to inform you that we were able...

to reach [redacted] by email. I let her know that I wanted to assist with paying the VA Debt that she incurred as a result of the PSY381 course that was dropped by registrar’s error. Once the error was realized, student was asked to complete an attendance appeal form, but it was never approved.  However, after researching different options, we have found a way to help [redacted] resolve her balance with Veterans Administration. Once we receive the VA Debt letter, we will have a senior member of our Regional Support Team to make payment via credit card. Per her last email to us, the VA Debt is approximately $2300.  This will clear the debt that [redacted] has with the VA.  Once the process is complete, we will contact [redacted] and you to inform both the debt issue has been resolved.  We will send [redacted] a copy to keep as proof of the balance being paid. If you need any additional information, please do not hesitate to contact me.   Sincerely,   [redacted] Campus Director Inland Empire Campus

Please find attached Argosy University's response to the recent complaint filed by Mr. [redacted].  If there are any questions, or if any other documentation can be provided, please feel free to contact me directly.
Regards,
[redacted] | Argosy University...

Online Programs
Student Advocate
Toll Free: ###-###-####
Fax: ###-###-####
[redacted]@[redacted].edu
http://online.[redacted].edu/

Hello - Please see attached response. Please feel free to reach out to me directly if any additional information is needed. Thanks so much!September 14, 2015
Revdex.com of San Diego & Imperial Counties
4747 Viewridge Avenue
Suite 200
San Diego, California 92123 Re: [redacted] –...

[redacted]
Dear Sir/Madam:
I am writing in response to the complaint filed by [redacted]. Thank you very much for
providing notice of this complaint. Her complaint is important to us and we have taken this
opportunity to re-examine all the details of [redacted] student records. As you may be aware,
Federal law prohibits educational institutions from disclosing student records (which are broadly
defined) to third parties without the student’s written, signed and dated specific permission to do
so. Since, we do not have the student's written permission to do so; we cannot give a substantive
response.
We have reached out to [redacted] directly to address any concerns that she has at this time.
Should she contact your office directly, please let her know that she may contact me directly at
the toll-free number below.
Respectfully,
[redacted], Student Affairs
Officer, Office of Student Conduct and Resolution

February 9, 2017Revdex.com serving Greater ArizonaMaricopa County Campus1010 E Missouri AvenuePhoenix, Arizona 85014Re: Cassandra JacksonDear Ms. R[redacted]:I am writing in response to the complaint filed by Ms. Cassandra J[redacted]. Thank you very much for providing notice of this complaint....

Her complaint is important to us and we have taken this opportunity to re-examine all the details of Ms. Jackson’s student records. As you may be aware,Federal law prohibits educational institutions from disclosing student records (which are broadly defined) to third parties without the student’s written, signed and dated specific permission to do so. Since, we do not have the student's written permission to do so; we cannot give a substantive response. We have provided an authorization to release information with this response, should the student choose to complete it. Should she contact your office directly, please let her know that she may contact me directly at the toll-free number below.Respectfully,Nicole S[redacted], M.A.Ed., Student Affairs[redacted], Office of Student Conduct and Resolution

I am writing in response to the recent complaint filed by [redacted]. Thank you very much for providing notice of this complaint. Her complaint is important to us and we have taken this opportunity to re-examine all the details of Ms. [redacted]’s student records. As you may be aware,...

Federal law (FERPA) prohibits educational institutions from disclosing protected student records (which are broadly defined) to third parties without the student’s written, signed and dated specific permission to do so. Since, we do not have the student's written permission to do so, we cannot give a completely substantive response. Please find enclosed in the response a blank copy of the FERPA release that is required by federal law to disclose non-directory student information to a third party.After reviewing Ms. [redacted]’s student account, we have determined that all applicable federal Title IV regulations were followed correctly. Our records indicate that we spoke with Ms. [redacted] on multiple occasions between 6/11/15 through 7/8/15 concerning her financial aid package. Ms. White’s financial aid posted to her student account on 6/24/2015. Funds were sent to our vendor on 7/13/15 to be released to Ms. [redacted]. At this point, no adjustments to this student’s account are warranted. If there are any questions, please feel free to contact me directly.Regards,[redacted] | Director, Student Conduct and ResolutionArgosy University

I hope you are doing well. I am writing in response to the recent complaint filed by [redacted]. Thank you very much for providing notice of this complaint. Her complaint is important to us, and we have taken this opportunity to re-examine all details of Ms. [redacted]'s student record. As you may be...

aware, federal law ([redacted]) prohibits educational institutions from disclosing protected student records to third parties without the students written, signed, and dated permission. Since we do not yet have Ms. [redacted]'s written permission to do so, we cannot give a completely substantive response. Please find enclosed with this response a [redacted] release that is required by federal law to disclose non-directory student information to a third party. In reviewing Ms. [redacted]'s student account, we found that she requested to withdraw from Argosy University on 4/21/2014. That request was processed in a timely manner. She elected to use Title IV funding to pursue her Clinical Mental Health Counseling program. All applicable federal regulations concerning the use of federal financial aid were followed correctly during Ms. [redacted]'s enrollment. If she should contact your office directly, you are welcome to ask her to reach out to me directly with any questions or concerns. 
Thank you for your time. 
Respectfully, [redacted] Argosy University
Manager, Office of Student Conduct and Resolution

Thank you for contacting me about an alumna concern. I hope you will find the followinginformation helpful in resolving the questions raised by the concerns expressed in your letterdated Monday, March 20,2017.Argosy University is accredited by the W ASC Senior College and University Commission...

[redacted]
[redacted], www.wscuc.org). You can find theuniversity on the WSCUC website under the "Directory" heading, as Argosy University Orange.Argosy University Orange County, California, is where our administrative offices are located.In addition to university level accreditation, schools can chose to seek accreditation forindividual programs. American Psychological Association (AP A) accreditation is for programaccreditation, rather than university accreditation. There are several types of academic trainingprograms in psychology at the master degree level, which is the level of the alumna's degree.However, none ofthe psychology programs at the master's level can be accredited by APA,because APA only accredits doctoral programs and components within doctoral programs likeinternships. The fact that AP A does not accredit psychology programs below the doctoral level isclearly stated on their website at [redacted]Several people have reached out to the alumna, and she has been directed to speak with herprogram's department chair regarding job search parameters.Sincerely,Marsha ** B[redacted], PhDVP AA/Campus Director

I hope you are doing well. I am writing in response to the recent complaint filed by [redacted]. Thank you very much for providing notice of this complaint. Her complaint is important to us, and we have taken this opportunity to re-examine all details of Ms. [redacted]'s student record. As you may be...

aware, federal law ([redacted]) prohibits educational institutions from disclosing protected student records to third parties without the students written, signed, and dated permission. Since we do not yet have Ms. [redacted]'s written permission to do so, we cannot give a completely substantive response. Please find enclosed with this response a [redacted] release that is required by federal law to disclose non-directory student information to a third party. In reviewing Ms. [redacted]'s student account, we found that she requested to withdraw from Argosy University on 4/21/2014. That request was processed in a timely manner. She elected to use Title IV funding to pursue her Clinical Mental Health Counseling program. All applicable federal regulations concerning the use of federal financial aid were followed correctly during Ms. [redacted]'s enrollment. If she should contact your office directly, you are welcome to ask her to reach out to me directly with any questions or concerns. 

Thank you for your time. 

Respectfully, [redacted] Argosy University

Manager, Office of Student Conduct and Resolution

I am writing in response to the recent complaint filed by [redacted]. Thank you very much for providing notice of this complaint. Her complaint is important to us and we have taken this opportunity to re-examine all the details of Ms. [redacted]’s student records. As you may be aware,...

Federal law (FERPA) prohibits educational institutions from disclosing protected student records (which are broadly defined) to third parties without the student’s written, signed and dated specific permission to do so. Since, we do not have the student's written permission to do so, we cannot give a completely substantive response. Please find enclosed in the response a blank copy of the FERPA release that is required by federal law to disclose non-directory student information to a third party.After reviewing Ms. [redacted]’s student account, we have determined that all applicable federal Title IV regulations were followed correctly. Our records indicate that we spoke with Ms. [redacted] on multiple occasions between 6/11/15 through 7/8/15 concerning her financial aid package. Ms. White’s financial aid posted to her student account on 6/24/2015. Funds were sent to our vendor on 7/13/15 to be released to Ms. [redacted]. At this point, no adjustments to this student’s account are warranted. If there are any questions, please feel free to contact me directly.Regards,[redacted] | Director, Student Conduct and ResolutionArgosy University

I am writing in response to the recent complaint filed by [redacted]. Thank you very much for providing notice of this complaint. Her complaint is important to us and we have taken this opportunity to re-examine all the details of Ms. [redacted]’s student records. As you may be aware, Federal...

law (FERPA) prohibits educational institutions from disclosing protected student records (which are broadly defined) to third parties without the student’s written, signed and dated specific permission to do so. Since, we do not have the student's written permission to do so, we cannot give a completely substantive response. Please find enclosed in the response a blank copy of the FERPA release that is required by federal law to disclose non- directory student information to a third party.After reviewing Ms. [redacted] ‘s student account, we have found that she was enrolled in the Psychology Bachelor Degree program from February 2013 through July 2013. During this time Ms. [redacted] attempted 6 courses and she was changed appropriately according to the university catalog. Ms. [redacted] was subsequently dismissed from the University for being in violation of the University’s Satisfactory Academic Progress policy. As detailed in the academic catalog, Ms. [redacted] my appeal this dismissal. In order to appeal the dismissal, Ms. [redacted] should contact her academic advisor at her earliest convenience to begin this process.At this time no adjustments to her student account are warranted. We will continue to reach out to Ms. [redacted] to explain the academic policies of the University. If she should contact your office, please feel free to pass along my contact information so we may address her concerns directly.Respectfully,[redacted] | Argosy University Online Programs Student Advocate

Please find attached Argosy University's response to the recent complaint filed by Mr. [redacted].  If there are any questions, or if any other documentation can be provided, please feel free to contact me directly.

Regards,

[redacted] | Argosy University...

Online Programs

Student Advocate

Toll Free: ###-###-####

Fax: ###-###-####

[redacted].edu

http://online.[redacted].edu/

I am writing in response to the complaint filed by [redacted]. Thank you very much for providing notice of this complaint. Mr. [redacted]’s complaint is important to us and we have taken this opportunityto re-examine all the details of his student records. As you may be aware, Federal law...

prohibits educational institutions from disclosing student records (which are broadly defined) to third parties without the student’s written, signed and dated specific permission to do so. Since, we do not have the student's written permission to do so; we cannot give a completely substantive response. We have reached out to Mr. [redacted] directly to address any concerns that he has, and we have also provided him with the transcript request forms that require his signature before we are able to review his previous credits. Should he contact your office directly, please let him know that he may contact me directly at the toll-free number below.

Review: I was taken out of classes by [redacted] over issues dealing with transcripts that was said to have been completed before starting classes. [redacted] the Senior Director of Admissions harassed me to get transcripts which she states Argosy could not obtain yet I was able to do so within 10 minutes of contacting the college institution. The emails were always sent just when I thought everything was completed, , they were never timely but each time, I was able to get [redacted] what she needed. I had launched my two classes on the portal for the fall and attended class on 27 Aug 2015. Upon signing in, the system read I was not in any classes. The financial advisor, responding to an email sent the day before, is the one who informed me that I was no longer enrolled in class and that I was backed out of all classes as if I had never attended. My new Academic advisor never responded to any emails sent. No one told me prior to me showing up for class anything/. [redacted] is now trying to state that she has given me all this time to get the transcripts and that I did not until 19 August, 2015-which is a blatant lie. In addition, I had issues getting paid as well for my attendance, however, the situation with [redacted] has exacerbated my issues of anxiety and worry over an issue that never should have happened. I completed and supplied all paperwork that [redacted] informed me was needed. [redacted] did not even acknowledge when she did receive transcripts that I ordered, but she did a great job harassing me weeks later about a missing transcript which I thought, was in the clear based on her lack of email courtesy. I am a % disabled Veteran. I served fours tours to include Iraq AND Afghanistan. My daily living consists of trying to handle in a reasonable way issues that exacerbate my condition./.but how can one do that with the Staff of Argosy as they clearly are not a Military Friendly School and should not be allowed to state that I never attended.Desired Settlement: The school needs to give me back the six credit hours that I took toward my Masters.

The University needs to apology for its staffs treatment of a disabled Veteran.

Business

Response:

Hello - Please see attached response. Please feel free to reach out to me directly if any additional information is needed. Thanks so much!September 14, 2015

Revdex.com of San Diego & Imperial Counties

4747 Viewridge Avenue

Suite 200

San Diego, California 92123 Re: [redacted] – [redacted]

Dear Sir/Madam:

I am writing in response to the complaint filed by [redacted]. Thank you very much for

providing notice of this complaint. Her complaint is important to us and we have taken this

opportunity to re-examine all the details of [redacted] student records. As you may be aware,

Federal law prohibits educational institutions from disclosing student records (which are broadly

defined) to third parties without the student’s written, signed and dated specific permission to do

so. Since, we do not have the student's written permission to do so; we cannot give a substantive

response.

We have reached out to [redacted] directly to address any concerns that she has at this time.

Should she contact your office directly, please let her know that she may contact me directly at

the toll-free number below.

Respectfully,

[redacted], Student Affairs

Officer, Office of Student Conduct and Resolution