I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Provide details of why you are not satisfied with this resolutioni will accept their proposal once I get the cheque, how do I know whether they will really send the cheque or not? they are not trustable because they didn't reply my six emails and pretended didn't receive it Regards, *** ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for sending the above noticeWe are in the process of settling this claim.I spoke with Ms [redacted] and attempted to reach resolution on this issueMuch of her largercomplaint is being worked on through insurance companies and so our hands are really tied atthis timeI offered to pay for the tank, $1,deductible and another temporary tank,$for a total of $as a good will gesture and she has agreed.Since these were the three items she mentioned in her complaint we will now consider thismatter closedThank you again for alerting us to this claim.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I received your letter regarding Nature's Miracle cleaner this morning.Our Nature's Miracle products proudly carry a money back guaranteeWe would be happy torefund for the product they purchasedI reached out to [redacted] via phone andemail and let them know that all they would have to do is send a copy of the receipts and wewill reimburse.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you again for sending this complaint to us.Ms [redacted] and I were able to reach an agreementWe will process reimbursement this week.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you again for sending this complaint to us. lt was very helpful feedback. We were ableto investigate the complaint.Ms. [redacted] has been refunded for the treatxSincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This complaint has been resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Do they have my address $$$$$
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for speaking with me this morning I take the Revdex.com complaint very seriously I especially would like to ask *** *** some questions to find out if I could, who hung up on him But I although I have left several messages he has not phoned me back I noted also an
email address and will try to contact him that wayI really would like to investigate Lin *** and then will be happy to refund the $that he has requested.Sincerely,*** ***Consumer RelationsSpectrum BrandsPet, Home & Garden
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
the filters that they sell leakSo I feel it caused the damages and we still have not received any payments.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for your letter dated January 23, The original complaint covered a canopy and stand.That amount of $1,196.98, was refunded to Mr*** even though he only requested $1,000.00.He signed a legal release acknowledging that this would be the amount due and that it would close thematterA copy is attached.I spoke to his wife today and she said that the amount did not include her filterBut she had calledback and someone else was taking care of the filter issueI will now consider this case closed.Sincerely,*** ***Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you for sending this case to my attention I have contacted the customer and extended apologies on behalf of the company We are in the process of refunding for the *** Automated Litterbox and the shipping charges.Best regards,*** ***
Good afternoon,Thank you for letting us know of Mr ***'s dissatisfaction.I wanted to let you know that we have been in contact with Mr*** but he does not really let us know what he would like to have done.We will continue to research and try to help him with his complaint.As soon as he
communicates his request we will be back in contact to let you know of our progress.Sincerely,*** *** l Consumer RelationsSpectrum Brands - Pet, Home and Garden Division*** *** ***, Blacksburg, VA 24060** *** * ***
Thank you for your letter regarding Mr*** complaintAs we discussed on the phone,both your letter of January 7, 2018, and January 16,arrived today.From the date on your letter Mr*** contacted you on January 6, but only contacted us onJanuary As soon as we received his
email we offered a refundOur only requirement wasthat he send the product back or a photo of the motor with the power cord cutTo date wehave not received either optionWe did contact him again today to remind him that as soon ashe complied will be happy to proceed with the refund.Sincerely, *** ***Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I checked into this complaint and found the claim had just been settled with *** *** We apologize for any inconvenience this has caused Ms***.Sincerely,*** ***
I have tried unsuccessfully to contact Ms*** and will continue to reach out to her byphone and email.I noted that we previously sent a check to her to help her replace her fishI am bringing hercomplaint forward to our Quality Assurance Group and the Product ManagerThey willevaluate the
product and any other complaints regarding it the incident.Sincerely,*** ***Consumer Relations Manager
Thank you for sending second notice regarding [redacted] complaint.Apologies, I did not receive the first letter. I contacted her by email and phone message todayWe definitely want to hear about instances of foreign material in the product so will researchwith her and will immediately...
refund the money she has requested.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division'[redacted]
[redacted]
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Provide details of why you are not satisfied with this resolutioni will accept their proposal once I get the cheque, how do I know whether they will really send the cheque or not? they are not trustable because they didn't reply my six emails and pretended didn't receive it Regards, *** ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for sending the above noticeWe are in the process of settling this claim.I spoke with Ms [redacted] and attempted to reach resolution on this issueMuch of her largercomplaint is being worked on through insurance companies and so our hands are really tied atthis timeI offered to pay for the tank, $1,deductible and another temporary tank,$for a total of $as a good will gesture and she has agreed.Since these were the three items she mentioned in her complaint we will now consider thismatter closedThank you again for alerting us to this claim.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I received your letter regarding Nature's Miracle cleaner this morning.Our Nature's Miracle products proudly carry a money back guaranteeWe would be happy torefund for the product they purchasedI reached out to [redacted] via phone andemail and let them know that all they would have to do is send a copy of the receipts and wewill reimburse.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Thank you again for sending this complaint to us.Ms [redacted] and I were able to reach an agreementWe will process reimbursement this week.Sincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you again for sending this complaint to us. lt was very helpful feedback. We were ableto investigate the complaint.Ms. [redacted] has been refunded for the treatxSincerely, [redacted] Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This complaint has been resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Do they have my address $$$$$
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for speaking with me this morning I take the Revdex.com complaint very seriously I especially would like to ask *** *** some questions to find out if I could, who hung up on him But I although I have left several messages he has not phoned me back I noted also an
email address and will try to contact him that wayI really would like to investigate Lin *** and then will be happy to refund the $that he has requested.Sincerely,*** ***Consumer RelationsSpectrum BrandsPet, Home & Garden
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
the filters that they sell leakSo I feel it caused the damages and we still have not received any payments.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for your letter dated January 23, The original complaint covered a canopy and stand.That amount of $1,196.98, was refunded to Mr*** even though he only requested $1,000.00.He signed a legal release acknowledging that this would be the amount due and that it would close thematterA copy is attached.I spoke to his wife today and she said that the amount did not include her filterBut she had calledback and someone else was taking care of the filter issueI will now consider this case closed.Sincerely,*** ***Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you for sending this case to my attention I have contacted the customer and extended apologies on behalf of the company We are in the process of refunding for the *** Automated Litterbox and the shipping charges.Best regards,*** ***
Good afternoon,Thank you for letting us know of Mr ***'s dissatisfaction.I wanted to let you know that we have been in contact with Mr*** but he does not really let us know what he would like to have done.We will continue to research and try to help him with his complaint.As soon as he
communicates his request we will be back in contact to let you know of our progress.Sincerely,*** *** l Consumer RelationsSpectrum Brands - Pet, Home and Garden Division*** *** ***, Blacksburg, VA 24060** *** * ***
Thank you for your letter regarding Mr*** complaintAs we discussed on the phone,both your letter of January 7, 2018, and January 16,arrived today.From the date on your letter Mr*** contacted you on January 6, but only contacted us onJanuary As soon as we received his
email we offered a refundOur only requirement wasthat he send the product back or a photo of the motor with the power cord cutTo date wehave not received either optionWe did contact him again today to remind him that as soon ashe complied will be happy to proceed with the refund.Sincerely, *** ***Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I checked into this complaint and found the claim had just been settled with *** *** We apologize for any inconvenience this has caused Ms***.Sincerely,*** ***
I have tried unsuccessfully to contact Ms*** and will continue to reach out to her byphone and email.I noted that we previously sent a check to her to help her replace her fishI am bringing hercomplaint forward to our Quality Assurance Group and the Product ManagerThey willevaluate the
product and any other complaints regarding it the incident.Sincerely,*** ***Consumer Relations Manager
Thank you for sending second notice regarding [redacted] complaint.Apologies, I did not receive the first letter. I contacted her by email and phone message todayWe definitely want to hear about instances of foreign material in the product so will researchwith her and will immediately...
refund the money she has requested.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division'[redacted]
[redacted]
[redacted]