I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you again for sending this complaint to us. I have phoned and emailed Ms. [redacted] in anattempt to investigate her complaint. We will hopefully reach a solution to the problem.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division[redacted]...
I purchased the heater about a year ago but for most of the time it sat in the package, unopened. I only set the tank up for about 1 month over a year ago and then broke the tank down. I just re-set it back up in July 2015. I never went back to [redacted] for a refund as it had been...
used and I did not believe they would take it back in used condition.I only just noticed this problem approximately 10/18/15. The heater has NOT been in continuous use since purchase, see above.Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for sending this complaint to us. When I investigated I found the claim was held upbecause Mr. [redacted] did not provide the information we requested. As soon as it was supplied theclaim was processed and the reimbursement was processed on December 11, 2017.Sincerely,[redacted]Consumer...
Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you again for sending this complaint to us.Ms. [redacted] and I were able to reach an agreement. We will process reimbursement this week.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for sending the above notice. I looked into it and we did send a reimbursementcheck twice but we had the wrong zip code, [redacted], so it was going to [redacted].I phoned and emailed Ms. [redacted] and apologized. We will have a corrected check, now in oursystem, going out the end of this week...
to the correct address. We are very glad this wasbrought to our attention.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you again for sending this complaint to us. lt was very helpful feedback. We were ableto investigate the complaint.Ms. [redacted] has been refunded for the treatxSincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division[redacted]
Thank you for sending the above notice. We are in the process of settling this claim.I spoke with Ms. [redacted] and attempted to reach resolution on this issue. Much of her largercomplaint is being worked on through insurance companies and so our hands are really tied atthis time. I offered to pay for...
the tank, $1,000.00 deductible and another temporary tank,$147.00 for a total of $1618.99 as a good will gesture and she has agreed.Since these were the three items she mentioned in her complaint we will now consider thismatter closed. Thank you again for alerting us to this claim.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I received your letter regarding Nature's Miracle cleaner this morning.Our Nature's Miracle products proudly carry a money back guarantee. We would be happy torefund for the product they purchased. I reached out to [redacted] via phone andemail and let them know that all they would have to do...
is send a copy of the receipts and wewill reimburse.Sincerely, [redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. From: [redacted] i received the check from spectrum this morning, so I wish to remove the complaint, I am satistified with the resolution, thank you very much for your help, Revdex.com is always powerful!
Regards,
[redacted]
Thank you again for sending this complaint to us. We absolutely want to comply with ourmoney back guarantee. We apologize that this did not happen when she requested it.I was unable to contact [redacted] via phone but we are processing a check for $55.00this week and I did write to her to...
explain that.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your letter regarding Mr. [redacted]'s complaint. Photos clearly show waterdamage to his equipment that would have been caused by the user but we reimbursed him forthe canopy and the stand, $1 ,196.98. He said this would satisfy his complaint.Sincerely,[redacted]Consumer...
Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Provide details of why you are not satisfied with this resolution. I will accept their proposal once I get the cheque, how do I know whether they will really send the cheque or not? they are not trustable because they didn't reply my six emails and pretended didn't receive it
Regards,
[redacted]
I spoke to Ms.[redacted] today. We are going to refund her for the Tetra heater and inaddition to the refund send an adjustable heater at no charge. It will work better in hersituation. She was pleased with the response and we were grateful for the chance to makethis situation right.Sincerely,[redacted]Consumer RelationsSpectrum BrandsPet, Home & Garden
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for sending this complaint to me.I contacted the customer to discuss the incident and apologized that she was not helped earlier. We will process the refund in accordance with her request.Sincerely,Customer Relations Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This complaint has been resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you again for sending this complaint to us. I have phoned and emailed Ms. [redacted] in anattempt to investigate her complaint. We will hopefully reach a solution to the problem.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division[redacted]...
[redacted]
I purchased the heater about a year ago but for most of the time it sat in the package, unopened. I only set the tank up for about 1 month over a year ago and then broke the tank down. I just re-set it back up in July 2015. I never went back to [redacted] for a refund as it had been...
used and I did not believe they would take it back in used condition.I only just noticed this problem approximately 10/18/15. The heater has NOT been in continuous use since purchase, see above.Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for sending this complaint to us. When I investigated I found the claim was held upbecause Mr. [redacted] did not provide the information we requested. As soon as it was supplied theclaim was processed and the reimbursement was processed on December 11, 2017.Sincerely,[redacted]Consumer...
Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you again for sending this complaint to us.Ms. [redacted] and I were able to reach an agreement. We will process reimbursement this week.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for sending the above notice. I looked into it and we did send a reimbursementcheck twice but we had the wrong zip code, [redacted], so it was going to [redacted].I phoned and emailed Ms. [redacted] and apologized. We will have a corrected check, now in oursystem, going out the end of this week...
to the correct address. We are very glad this wasbrought to our attention.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
Thank you again for sending this complaint to us. lt was very helpful feedback. We were ableto investigate the complaint.Ms. [redacted] has been refunded for the treatxSincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division[redacted]
Thank you for sending the above notice. We are in the process of settling this claim.I spoke with Ms. [redacted] and attempted to reach resolution on this issue. Much of her largercomplaint is being worked on through insurance companies and so our hands are really tied atthis time. I offered to pay for...
the tank, $1,000.00 deductible and another temporary tank,$147.00 for a total of $1618.99 as a good will gesture and she has agreed.Since these were the three items she mentioned in her complaint we will now consider thismatter closed. Thank you again for alerting us to this claim.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I received your letter regarding Nature's Miracle cleaner this morning.Our Nature's Miracle products proudly carry a money back guarantee. We would be happy torefund for the product they purchased. I reached out to [redacted] via phone andemail and let them know that all they would have to do...
is send a copy of the receipts and wewill reimburse.Sincerely, [redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. From: [redacted] i received the check from spectrum this morning, so I wish to remove the complaint, I am satistified with the resolution, thank you very much for your help, Revdex.com is always powerful!
Regards,
[redacted]
Thank you again for sending this complaint to us. We absolutely want to comply with ourmoney back guarantee. We apologize that this did not happen when she requested it.I was unable to contact [redacted] via phone but we are processing a check for $55.00this week and I did write to her to...
explain that.Sincerely,[redacted]Consumer Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your letter regarding Mr. [redacted]'s complaint. Photos clearly show waterdamage to his equipment that would have been caused by the user but we reimbursed him forthe canopy and the stand, $1 ,196.98. He said this would satisfy his complaint.Sincerely,[redacted]Consumer...
Relations ManagerSpectrum Brands - Pet, Home and Garden Division
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Provide details of why you are not satisfied with this resolution. I will accept their proposal once I get the cheque, how do I know whether they will really send the cheque or not? they are not trustable because they didn't reply my six emails and pretended didn't receive it
Regards,
[redacted]
I spoke to Ms.[redacted] today. We are going to refund her for the Tetra heater and inaddition to the refund send an adjustable heater at no charge. It will work better in hersituation. She was pleased with the response and we were grateful for the chance to makethis situation right.Sincerely,[redacted]Consumer RelationsSpectrum BrandsPet, Home & Garden
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for sending this complaint to me.I contacted the customer to discuss the incident and apologized that she was not helped earlier. We will process the refund in accordance with her request.Sincerely,Customer Relations Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This complaint has been resolved.
Regards,
[redacted]