Arizona State University

The [redacted] College has reviewed the complaint and researched the situation If the student would like to submit appropriate documentation in support of a compassionate withdrawal request which would be relevant to the time frame of class enrollment (fall 2014), she may contact [redacted] at ***[redacted] @***.*** The student account balance is currently considerably less than stated in the complaint and those charges remain valid at this time

Due to the Family Educational Rights and Privacy Act (FERPA), Arizona State University is unable to comment on specific details regarding a student’s educational recordsFor students appealing a grade, Arizona State University’s University Policy for Student Appeal Procedures on Grades may serve as guidanceStudents with concerns regarding ethical and integrity issues outside of the grade grievance process may submit their concerns in writing, with supporting documentation and details, to the dean of their collegeMs [redacted] may contact Nancy K [redacted] at ###-###-#### or [redacted] for assistance

The student was eligible to graduate in summer and advised to apply for graduation in December The graduation fee exists because it pays for consumable items received by the studentThe graduation office is willing to waive the late fee for Mr*** His diploma will be sent to the address currently on file in My ASU If the address listed in My ASU should be changed or updated Mr [redacted] will need to do that via his profile page.If Mr [redacted] has further questions he may contact Scott T***, Assistant Registrar [redacted]

One of the Assistant Directors with our Student Financial Assistance Office has reached out to this student and parentThe situation has been resolved

As previously indicated, Ms [redacted] has the option of contacting Nancy K [redacted] or 602-496-to further discuss the situationThis is the recommended course of action for reaching a resolution

MrK [redacted] may contact Gilbert Franco in the Student Financial Aid office to discuss specific options available to him: [redacted]

A supervisory review of the incident found that:
The citation was properly issued as AZ *** did not show a current parking transaction
The appeals officer did uphold the citation stating that AZ
*** did not have a current parking transaction; and confirmed that at 12:a transaction for $was conducted for a vehicle with plate AZ ***
Based off of this review the supervisor concluded the citation was issued properly per PTS Rules & Regulations, however, there is corroborating evidence to dismiss the citation and provide Mr*** with a $refund for citation T1804366. This has been processed by the office supervisor and if Mr*** wishes to have this refunded
to his credit card used for payment he will need to contact us by 4:pm on Wednesday, March 19th or we will process the refund through cashiering services. He can contact *** *** at ###-###-#### to coordinate credit card refund

We are in the process of researching the situation further and will respond once more information is availableThank you,
Linda H***

Due to the Family Educational Rights and Privacy Act (FERPA), Arizona State University is unable to comment on specific details regarding a student’s educational recordsFor students appealing a grade, Arizona State University’s
"">University Policy for Student Appeal Procedures on Grades may serve as guidanceStudents with concerns regarding ethical and integrity issues outside of the grade grievance process may submit their concerns in writing, with supporting documentation and details, to the dean of their collegeMs*** may contact Nancy K*** at ###-###-#### or *** for assistance

It appears as if the firstcontact *** *** had with the West library over these items that were checkedout in was sometime in August 2013. They searched for the items (5books and DVDs) separate times in August and were unable to locatethem. There was one book, and 8th item,
also due in 2005,that was returned in 2006, and he was assessed a $late fee for that. Another search for the items was completed this week, July 22nd,but none were located.West library records show thathe then spoke with the staff at West, and later the Director of the WestLibrary, in November 2013. The Director believes he told *** *** that hewould have to contact Library Billing (the department here in Hayden thatcentrally handles all library late fee appeals). He has never done so. While our policy states that anylibrary charges are able to be appealed, those appeals are to be made within ayear of billing.On the other hand, I havereviewed his account and am willing to reduce the library fees on the 7non-returned items and one late item, from $to $100.00.We are unable to completelycancel charges for several reasons. The staff at the Libraries do not checkout any material unless the borrower presents a photo ID. In addition, quite a few notices would have beensent to *** ***, including overdue notices, billing notices, and follow upbilling statements from ASU’s Accounts Receivables and DelinquentAccounts. of the items checked out to him have never beenreturned and the libraries will need to replace them or purchase somethingsimilar.*** *** also has late chargesassessed by the University, as well as possible charges that may have gone to acollection agency. I don’t have access to those records. He will need to work with the Collections office of Student Business Accounts to discuss those charges.The reduction I am offering issimply for the library late fees and replacement charges. He will need towork with Delinquent Accounts for the other charges on his account.*** *** may contact: *** *** *** *** *** *** *** ***, Arizona State University** *** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until the business performs this action and, if it does, will consider this complaint resolved
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The student was eligible to graduate in summer 2014 and advised to apply for graduation in December 2013.  The graduation fee exists because it pays for consumable items received by the student. The graduation office is willing to waive the late fee for Mr. [redacted].  His diploma will be...

sent to the address currently on file in My ASU.  If the address listed in My ASU should be changed or updated Mr. [redacted] will need to do that via his profile page.If Mr. [redacted] has further questions he may contact Scott T[redacted], Assistant Registrar [redacted]

Mr. K[redacted] may contact Gilbert Franco in the Student Financial Aid office to discuss specific options available to him:
[redacted]

As previously indicated, Ms. [redacted] has the option of contacting Nancy K[redacted] or 602-496-2278 to further discuss the situation.
This is the recommended course of action for reaching a resolution.

This e-mail didn't include a resolution and it's requiring me to either accept or decline the businesses resolution. I am going to choose decline since there hasn't been a resolution to this issue yet.

The [redacted] College has reviewed the complaint and researched the situation.  If the student would like to submit appropriate documentation in support of a compassionate withdrawal request which would be relevant to the time frame of class enrollment (fall 2014), she may...

contact [redacted] at [redacted].[redacted].[redacted].  The student account balance is currently considerably less than stated in the complaint and those charges remain valid at this time.

After researching Mr. [redacted] situation further it was discovered that his fall 2014 loans were cancelled in error creating this past due balance.  The Student Financial Assistance Office has corrected the error and Student Business Services has removed the late fees assessed to the...

account.  It will take 3-5 business days for this information to reflect on Mr. [redacted] account. If he has further questions he may contact [redacted] ([redacted]) or [redacted] ([redacted]) with Student Business Services. Thank you for bringing this to our attention.

The parking situation described by Ms. [redacted] was researched and the following information was identified:  Since 2013 her vehicle with Sparky Plate AZ [redacted] has received 12 citations at ASU and was not previously registered with Parking & Transit Services.  Since her vehicle was not...

registered with PTS any citation that was received was the only notice she received as we could not send her a courtesy email nor a billing statement.  Older citations in total of $190 were paid on 11/4/2013.The citations that are relevant to her Revdex.com complaint date back to January 2014 and are listed below:        1/22/2014 o   Expired Meter   Tempe Lot 20     $15o   $30 in late fees = total due $45        12/11/2014o   Expired Meter   Tempe Lot 20     $25o   $30 in late fees = total due $55       3/20/2015o   Expired Meter   Tempe Lot 62     $25       3/23/2015o   No ASU Permit  Tempe Lot 03    $30      3/23/2015o   Boot Tow Warning Letter IssuedIf Ms. [redacted] would like to discuss her experience or concerns regarding W.P. Carey Business School she may contact Senior Associate Dean [redacted] at [redacted].

The situation described by [redacted] has been researched and she has been contacted by our business school.  The application steps are clearly outlined on the ASU website for potential applicants and state:  Submit the nonrefundable application fee. The application fee is not a processing fee,...

it is required of all students, and is non refundable under any circumstances. Arizona residents - $50.Non-residents - $65.Whether or not a student ultimately decides to attend the university, the application fee is required at the time of application and is nonrefundable.