Arizona State University

Policy prohibits the release of official transcripts for those students who’s accounts are past due and require payment in full, however, given the circumstances ASU will as a onetime courtesy, release one official transcript. This is a onetime consideration as this information is provided when the...

student signs the promissory note with our business services office, that no services will be permitted until the account was paid in full. Prior to releasing the official transcript the student will need to go online with ECSI  (third party managing the payment plan) and make payment on the NSF check fee of $15.00 through their system.  Once this is done, Student Business Services will submit an email to the Transcripts Office to release one only.  The student will also need to notify [redacted] in Student Business Services that she has requested and paid for the official transcript.  For assistance [redacted] may be contacted via email at:  [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The parking situation described by Ms. [redacted] was researched and the following information was identified:  Since 2013 her vehicle with Sparky Plate AZ [redacted] has received 12 citations at ASU and was not previously registered with Parking & Transit Services.  Since her vehicle was not...

registered with PTS any citation that was received was the only notice she received as we could not send her a courtesy email nor a billing statement.  Older citations in total of $190 were paid on 11/4/2013.The citations that are relevant to her Revdex.com complaint date back to January 2014 and are listed below:        1/22/2014 o   Expired Meter   Tempe Lot 20     $15o   $30 in late fees = total due $45        12/11/2014o   Expired Meter   Tempe Lot 20     $25o   $30 in late fees = total due $55       3/20/2015o   Expired Meter   Tempe Lot 62     $25       3/23/2015o   No ASU Permit  Tempe Lot 03    $30      3/23/2015o   Boot Tow Warning Letter IssuedIf Ms. [redacted] would like to discuss her experience or concerns regarding W.P. Carey Business School she may contact Senior Associate Dean [redacted] at [redacted].

As previously indicated, Ms. [redacted] has the option of contacting Nancy K[redacted] or 602-496-2278 to further discuss the situation.
This is the recommended course of action for reaching a resolution.

Although the $65 charge pertains to the application for admission and not any type of advising or other service, the Admissions Office will refund the fee as a one-time courtesy and has contacted the student directly.

I have already submitted a formal letter expressing concerns about the ethical and integrity issues outside of the grade grievance process.  The dean has not responded to the letter.  I am seeking a remedy through the use of this intermediary because the professor in question has applied a different standard to grading my work.  Moreover, she has falsified documentation regarding the grading process.  I now have evidence that at least one of the deans was aware of the falsified documentation that the professor created and helped to use that documentation as a basis for not grading my work in a manner that is consistent with what is outlined in the syllabus.  The response by the business is unacceptable because they have had an opportunity to bring a remedy through the grade appeal process and through my correspondance with the dean.  They have failed to bring a remedy and have taken steps to retaliate against me for expressing concerns.  I am still seeking a remedy that will end all acts of retaliation by the dean as well as having my degree conferred for spring or summer 2015.

We are in the process of researching the situation further and will respond once more information is available.
Thank you,
Linda H[redacted]

This e-mail didn't include a resolution and it's requiring me to either accept or decline the businesses resolution. I am going...

to choose decline since there hasn't been a resolution to this issue yet.

The [redacted] College has reviewed the complaint and researched the situation.  If the student would like to submit appropriate documentation in support of a compassionate withdrawal request which would be relevant to the time frame of class enrollment (fall 2014), she may...

contact [redacted] at [redacted].[redacted].[redacted].  The student account balance is currently considerably less than stated in the complaint and those charges remain valid at this time.

Mr. K[redacted] may contact Gilbert Franco in the Student Financial Aid office to discuss specific options available to him:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

 Upon receiving the Revdex.com complaint I received a call from a representative apologizing and admitting that they never provided me a contact person.  They  offered me the contact person at that time.  I declined stating that it was only one day before school started now and that there was no way I could arrange to come to their school at such a late date.  I had originally applied the end of November allowing ample time to speak with a school rep regarding the details of attending school here.  Instead I was ignored at every step of the way. And finally when it was one day before school was to start I received an apologetic call admitting that they neglected me.I paid for something I never received.  It is nothing more than unjust enrichment for them to keep my $65.00.  The school needs to take responsibility for there actions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The student was eligible to graduate in summer 2014 and advised to apply for graduation in December 2013.  The graduation fee exists because it pays for consumable items received by the student. The graduation office is willing to waive the late fee for Mr. [redacted].  His diploma will be...

sent to the address currently on file in My ASU.  If the address listed in My ASU should be changed or updated Mr. [redacted] will need to do that via his profile page.If Mr. [redacted] has further questions he may contact Scott T[redacted], Assistant Registrar [redacted]

One of the Assistant Directors with our Student Financial Assistance Office has reached out to this student and parent. The situation has been resolved.

A supervisory review of the incident found that:

      

The citation was properly issued as AZ [redacted] did not show a current parking transaction.

    

The appeals officer did uphold the citation stating that AZ...

[redacted] did not have a current parking transaction; and confirmed that at 12:32 a transaction for $6 was conducted for a vehicle with plate AZ [redacted].

Based off of this review the supervisor concluded the citation was issued properly per PTS Rules & Regulations, however, there is corroborating evidence to dismiss the citation and provide Mr. [redacted] with a $15.00 refund for citation T1804366.  This has been processed by the office supervisor and if Mr. [redacted] wishes to have this refunded

to his credit card used for payment he will need to contact us by 4:30 pm on Wednesday, March 19th or we will process the refund through cashiering services.  He can contact [redacted] at ###-###-#### to coordinate credit card refund.

It appears as if the firstcontact [redacted] had with the West library over these items that were checkedout in 2005 was sometime in August 2013.  They searched for the 7 items (5books and 2 DVDs) 3 separate times in August and were unable to locatethem.  There was one book, and 8th item,...

 also due in 2005,that was returned in 2006, and he was assessed a $10 late fee for that. Another search for the 7 items was completed this week, July 22nd,but none were located.West library records show thathe then spoke with the staff at West, and later the Director of the WestLibrary, in November 2013.  The Director believes he told [redacted] that hewould have to contact Library Billing (the department here in Hayden thatcentrally handles all library late fee appeals).  He has never done so. While our policy states that anylibrary charges are able to be appealed, those appeals are to be made within ayear of billing.On the other hand, I havereviewed his account and am willing to reduce the library fees on the 7non-returned items and one late item, from $665 to $100.00.We are unable to completelycancel charges for several reasons.  The staff at the Libraries do not checkout any material unless the borrower presents a photo ID.   In addition, quite a few notices would have beensent to [redacted], including overdue notices, billing notices, and follow upbilling statements from ASU’s Accounts Receivables and DelinquentAccounts.  7 of the 8 items checked out to him have never beenreturned and the libraries will need to replace them or purchase somethingsimilar.[redacted] also has late chargesassessed by the University, as well as possible charges that may have gone to acollection agency.  I don’t have access to those records.  He will need to work with the Collections office of Student Business Accounts to discuss those charges.The reduction I am offering issimply for the library late fees and replacement charges.  He will need towork with Delinquent Accounts for the other charges on his account.[redacted] may contact: [redacted], Arizona State University[redacted]

After researching Mr. [redacted] situation further it was discovered that his fall 2014 loans were cancelled in error creating this past due balance.  The Student Financial Assistance Office has corrected the error and Student Business Services has removed the late fees assessed to the...

account.  It will take 3-5 business days for this information to reflect on Mr. [redacted] account. If he has further questions he may contact [redacted]) or [redacted]) with Student Business Services. Thank you for bringing this to our attention.