Arlington Home Improvement Company

November 13, 2015Account: [redacted] Re: Case Number: [redacted] Dear Mr [redacted] I am so sorry for the confusion in regards to your request to cancel your order# [redacted] for the Lace Table Sets.I see that you have already refused the package as we had suggestedEven though we have not received the items back yet, I have gone ahead and processed a credit to your Visa for $on 11/13/Please allow 2-days for this to show.Just for future reference, once you place your order with us there is very little time to cancel it as we start to process your orders the same day Once we start to process your order, we are unable to cancel it, only items on backorder are able to be canceled In regards to the charge on your card, we authorize your card for the amount of the in-stock items on your order and then will charge and settle on the card once we ship the items Since we were unable to cancel the shipment, we charged you for the order.I appreciate the opportunity to correct the issue and hope you will reconsider us for future businessIf you have any questions, I can be reached at [redacted] or through my email [redacted] @ltdcommodities.com.Sincerely, [redacted] Shared Services ManagerLTD CommoditiesTell us why here

Complaint: [redacted] I am rejecting this response because: THE AMOUNT TO BE REFUNDED WAS $NOT $ Sincerely, Theresa ***

December 27, Account: [redacted] Re: Case Number: [redacted] Dear Ms***, I am so sorry that you did not receive your shipment on 12/24/as advised in the correspondence from 12/20/ We did ship out your package correctly on 12/20/per tracking number [redacted] Unfortunately, per ***, as of 12/22/your package was incorrectly sorted at their facility and [redacted] indicated that this may cause a one business day delayYour shipment is currently in transit and will be delivered on 12/28/ Additionally, I processed a refund on 12/27/for $which will go back to your [redacted] ending in Please allow 3-business days for the refund to post back to your cardThere is no need to return the merchandise back to us I have also submitted your request to be removed from our mailing listHowever, you may receive 2-additional catalogs until our current mailing cycle has expired If you continue to receive catalogs, our company does purchase mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: [redacted] Or online at the [redacted] website www.dma [redacted] .org If you should have further questions, I can be reached at [redacted] or through my email at [redacted] @ltdcommodities.com Sincerely, [redacted] Customer Support Specialist LTD Commodities Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

My employer past away on 8/25/andi canot get access to the info I need to resolve this issue.I just want a new hammock Otherwise just give me my money back plus tax and shipping which is an extra

December 11, 2015Complaint ID: 10978209Account Number: 627105294MsDoris [redacted] ***Roseville, CA 95747Dear Ms [redacted] I am so sorry that you had a poor experience when asking about how to return some gift items you no longer wanted In researching your account, I do not see that we have processed a credit for the items you were returning Even though we have not received the items back, I have credited your account for $which includes the shipping cost of the items I have also credited your visa card for the amount of postage you indicated you paid to return the items; $56.80.Thank you for allowing me the opportunity to correct this issue I hope you will try us again in the futureIf you have any questions please do not hesitate to contact me My direct line is [redacted] and my email address is s [redacted] @ltdcommodities.comI would be happy to help you or answer any questions you may have.Sincerely,Sue [redacted] Shared Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOn the one condition they confirm no collection notices were ever sent or filed in my name The error was always on their part and not on mine There is no way I will ever agree I owed them an exact dollar amount from an "erroneous invoice" Thank you Revdex.com for standing behind your name and forcing this company to do the right thing Sincerely, [redacted] ***

November 29, Account: *** Re: Case Number: *** Dear Ms***, I regret the inconveniences caused with your recent inquiries pertaining to the return postage for your rugsThank you for giving me the opportunity to speak with you on 11/29/Per
our conversation, we issued a refund for your original shipping of $on 11/10/back to your *** card ending in On 11/29/16, I issued a refund for your return postage in the amount of $back to the same cardPlease allow to business days for the refund to post Your return was received and processed on 11/17/for the 90" ***-*** and a refund was issued for $back to the same card We hope you will continue to shop with us in the near future and I thank you again for allowing me to correct the issueIf you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com. Sincerely, *** *** Customer Support Specialist LTD Commodities

November 23, 2015Account: ***Complaint ID: 1***Dear Ms ***I sincerely
apologize for any inconvenience or worry you experienced with your LTD
Commodities order placed on 11/10/We did try reaching out to you; however
the phone numbers we have on file did not work I
hope this explanation will help with any
confusion.When you placed
your order with us on 11/10/15, we authorized your charge card for $14.95, the
amount of the order. We however do not
charge and settle on the card until we ship out your order. We shipped your order out on 11/13/15. You then contacted
us via email on 11/16/and we responded to you on 11/18/indicating to
please allow one more business day and included your confirmation number should
you want to check your order status. Our
typical shipping timeframe to MA is 7-business days; hence the latest it
would arrive would have been 11/20/15.I am happy to see
that you received your package on 11/19/15. I hope you enjoy the Snowman Figurines and the Jewelry Box.If you
should have further questions, I can be reached at 847-604-or through my
email at s@ltdcommodities.com. Sincerely,Sue ***LTD
Commoditieswww.ltdcommodities.com

September 16, Account: *** Re: Case Number:
*** Dear Ms***, I am very sorry you had an issue with your recent purchase of the *** *** *** ***Thank you for giving me the chance to speak with you directly and correcting your issue for you on 9/14/ Per our conversation, I have issued the replacement, number ***, for the *** *** *** *** on 9/14/Your replacement shipped out on 9/15/per tracking number *** and is scheduled to be delivered on Monday 9/19/by *** In addition, I have requested a catalog for you and please allow to weeks to receive itIf you would like to place an order in the near future your account number is *** Thank you again for giving me the opportunity to resolve this issueIf you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com. Sincerely, *** *** Customer Support Specialist LTD Commodities Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 20, Account: *** Re: Case Number: *** Dear Ms***, I am very sorry for the inconveniences you encountered with your recent order that was placed on 12/16/and the trouble you had trying to contact us by phone over the weekend
At the time when you contacted us on 12/19/regarding your order number ***, you made a request for the shaddress to be changed and we were unable to change it because the order was already processingHowever, as a courtesy we were able to intercept the order to have it shipped to the correct address in Baltimore, MD and according to *** you should receive it no later then 12/24/ Please keep in mind you will receive an email confirmation when your order ships along with a tracking number for you to track your order I am glad we were able to resolve your matter quickly and efficientlyIf you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com. Sincerely, *** *** Customer Support Specialist LTD Commodities

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 14, Account: *** Re:Case Number: *** Dear Ms***, I am so sorry the wrong refund amount of $was indicated in the prior response from 3/8/ The correct refund amount issued on 3/7/is $that posted back to your *** card ending in If you should have further questions I can be reached at 847-615-or through my email at ***@ltdcommodities.com. Sincerely, Yana *** Customer Support Specialist LTD Commodities Tell us why here

March 8, Account: *** Re: Case Number: *** Dear Ms***, I am very sorry you had received the *** LED Metal Wall Art Saints instead of the Dallas Cowboys and only a partial refundThank you so much for giving me the opportunity to speak with you
on 3/7/and resolving your concern Per our conversation, I have issued a refund on 3/7/back to your *** card ending in for $and it should post within 3-business days We hope you will consider and continue to shop with us in the near futureIf you should have further questions I can be reached at 847-615-or through my email at ***@ltdcommodities.com. Sincerely, Yana *** Customer Support Specialist LTD Commodities Tell us why here

January 12, Account: *** Re: Case Number: *** Dear Ms***, Please accept my apologies for the unforeseen delay in your shipment and the unanswered emailsI tried to reach you directly on 01/10/17, however I was unsuccessful Your
shipment was shipped on 12/1/per tracking number ***On 12/7/a service disruption occurred and the shipment was sent back to us per ***Once we received the package back, we processed a replacement on 01/08/17, order number *** and it shipped on 01/11/per tracking number ***It is scheduled to be delivered on 01/16/by ***You can track your replacement on our website www.ltdcommodities.comPlease click on order status in the upper right corner of our home page, enter the confirmation number *** and last name as it appears on the order I also show three separate refunds issued because we were unable to replace some of the itemsA refund in the amount of $was issued on 12/15/16, another for $was issued on 01/08/and the last one for $was issued on 01/11/These should be reflected in 3-business days on your *** ending in I again apologize for the inconveniences this may have caused Lastly, I have also submitted your request to be removed from our mailing listHowever, you may receive 2-additional catalogs until our current mailing cycle has expired If you continue to receive catalogs, our company does purchase mailing lists from outside sourcesIf your name appears on one of the lists received, additional catalogs may be sentTo be removed from all catalog mailing lists please write to: *** Choice Direct Marketing Association P.OBOX *** ***, NY *** Or online at the DMA's website www.***.org I hope I was able to resolve your matter to your satisfactionIf you should have further questions, I can be reached at *** or through my email at ***@ltdcommodities.com. Sincerely, *** *** Customer Support Specialist LTD Commodities

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10978209, and find that this resolution is satisfactory to me
Sincerely,
Doris ***

Initial Business Response /* (1000, 5, 2015/05/29) */
May 29, 2015
Account: XXXXXXXXX
Re: Case Number: XXXXXXXX
Dear Mr. [redacted],
I am sorry that you encountered the error while trying to unsubscribe to our emails. However, I would like to thank you for bringing this issue to our...

attention as we were able to discover an inconsistent behavior in the online unsubscribe process and are currently working to fix it.
Please be assured that your request to be removed from our emailing list on 5/22/15 was successful. However, additional emails may have reached you before your cancel request was processed. It does take a few days to stop receiving emails as we pull our customer lists in advance in preparation for sending upcoming emails to our customers.
If you should have any further questions, you can contact me directly at XXX-XXX-XXXX or via email at [redacted]@ltdcommodities.com.
Sincerely,
[redacted]
Shared Services Manager
LTD Commodities
www.ltdcommodities.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

November
13, 2015Account:
[redacted]Re:  Case Number: [redacted]Dear
Mr. [redacted]I
am so sorry for the confusion in regards to your request to cancel your order#
[redacted] for the 10 Lace Table Sets.I
see that you have already refused the package as we had suggested. Even though
we have...

not received the items back yet, I have gone ahead and processed a credit
to your Visa for $64.50 on 11/13/15. Please allow 2-3 days for this to show.Just
for future reference, once you place your order with us there is very little
time to cancel it as we start to process your orders the same day.  Once we start to process your order, we are
unable to cancel it, only items on backorder are able to be canceled.  In
regards to the charge on your card, we authorize your card for the amount of
the in-stock items on your order and then will charge and settle on the card
once we ship the items.   Since we were
unable to cancel the shipment, we charged you for the order.I appreciate the opportunity to correct the issue and hope
you will reconsider us for future business. If you have any questions, I can be
reached at [redacted] or through my email [redacted]@ltdcommodities.com.Sincerely,[redacted]Shared Services ManagerLTD CommoditiesTell us why here...