Arlington Home Improvement Company

2/17/16 RE: Acct. # [redacted] Revdex.com Case # [redacted] Dear Ms. [redacted], I am so sorry for the confusion on your account and delayed response.  I understand you received an incorrect Invoice Detail for one of your shipments. We are researching why that happened in order to prevent this issue from...

happening again. Please know that while the items on that invoice were incorrect, the amount due of $130.30 was correct at that time. I am hoping this breakdown explains the orders, returns and credits on your account to your satisfaction.  9/16/15 – Order placed for $87.20 10/28/15 – Order placed for $123.80 11/5/15 – Return of $82.20, from 9/16 order.  Amount credited. 11/10/15 – Order placed for $52.70 11/23/15 – Payment processed via echeck for $130.30 this would have been for the following, not the items on the incorrect invoice: $123.80 order placed on 10/28$5.00 remaining from order placed on 9/16$1.50 echeck fee 11/27/15 – Payment of $130.30 did not process, incurred $30.00 return check fee 1/20/16 – Returned $79.80 from order on 10/28, credit placed on account 1/20/16 – Returned $27.90 from order on 11/10 2/11/16 – Waived return check fee of $30.00, credited account 2/12/16 – Removed remaining balance owed, $75.30. 2/13/16 - $0.00 Balance on account. Summary Total of Orders = $263.70 Total Returned = $189.90 Remaining Balance Subtotal = $73.80 Return check fee = $30.00 Echeck fee = $1.50 Total Outstanding Balance owed = $105.30 Waived return check fee = $30.00 Credit remaining balance owed = $75.30 Current balance as of 2/13/16 = $0.0 From the breakdown above, you can see that nothing is owed back to you as the check payment did not go through nor did we receive any additional payments.  There was still an outstanding balance of $105.30.  We have cleared this balance as of 2/13/16, so nothing is owed at this time. Also, per your request we have opted you out of all our promotions, both email and catalogs.  You may however still receive 1-2 catalogs as we pull our lists early for our mailing cycles. Should you have any additional questions, you can contact me directly at 847-604-7848 or via my email [redacted]@ltdcommodities.com. Sincerely, [redacted]Shared Services Manager

My employer past away on 8/25/16 andi ca. not get access to the info I need to resolve this issue.I just want a new hammock.  Otherwise just give me my money back 24.99 plus tax and shipping which is an extra 10.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 6, 2015 Account: [redacted] Re:  Case Number: [redacted] Dear Mr. [redacted] I am so sorry that you received the incorrect item and for the delay in processing your replacement. I tried to reach you on 01/05/16; however, I was unable to speak with you directly. Please be assured that...

your replacement of the Steelers Checkbook Cover has been requested and is currently processing for shipment. You should receive your replacement within 8-9 business days. You may check the status of your order by entering your confirmation number [redacted]and the last name of the ship-to party as it appears on the order. Just click on Order Status in the upper right corner of our home page www.ltdcommodities.com. For the inconvenience you encountered with your order, please accept the following promotional code CR13116, which is good for $10 off your next online order of $50 or more of product.  This code is good until 1/31/16. Thank you for the opportunity to correct this issue. I hope I was able to resolve your matter to your satisfaction. If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com.                         ...⇄                                                 Sincerely, Yana [redacted] Customer Support Specialist LTD Commodities

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A fifth grader should be able to do the MATH. are they illegals or college grads working trere
Sincerely,
[redacted]

December 27, 2016   Account: [redacted]   Re:  Case Number: [redacted]   Dear Ms. [redacted],   I am so sorry that you did not receive your shipment on 12/24/16 as advised in the correspondence from 12/20/16.   We did ship out your package correctly on 12/20/16 per tracking number [redacted]. Unfortunately, per [redacted], as of 12/22/16 your package was incorrectly sorted at their facility and [redacted] indicated that this may cause a one business day delay. Your shipment is currently in transit and will be delivered on 12/28/16.   Additionally, I processed a refund on 12/27/16 for $138.82 which will go back to your [redacted] ending in 9922. Please allow 3-5 business days for the refund to post back to your card. There is no need to return the merchandise back to us.   I have also submitted your request to be removed from our mailing list. However, you may receive 2-3 additional catalogs until our current mailing cycle has expired.   If you continue to receive catalogs, our company does purchase mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:   [redacted]
[redacted]
[redacted]   Or online at the [redacted] website www.dma[redacted].org.     If you should have further questions, I can be reached at [redacted] or through my email at [redacted]@ltdcommodities.com.                         ...⇄                                                   Sincerely,   [redacted] Customer Support Specialist LTD Commodities Tell us why here...

Complaint: [redacted]
I am rejecting this response because: THE AMOUNT TO BE REFUNDED WAS $16.02 NOT $11.99
Sincerely,
Theresa [redacted]

June 9, 2017   Account: [redacted]   Re:  Case Number: [redacted]   Dear Mr. [redacted]   Thank you for giving me the opportunity to speak with you on 6/7/17.  Please accept my apologies for any confusion pertaining to the authorizations on your card.  I believe the...

explanation below should help.   You placed your order on 6/1/17 for $364.78. When your shipment started to process your card was authorized for the in-stock merchandise. Due to the size of your order, your order was split into four separate shipments with an additional item that is on backorder. So far, your card has been authorized for the amounts of $321.82, $105.33 and $23.31.  Please understand that authorizations drop off your card and we settle/charge your card for the amount of the actual shipment.   ·         6/1/17 - When your first and second shipments started to process, your card was authorized for $321.82. We applied this authorization to the first shipments going out. We can’t reuse the authorization as it drops when we settle. o   The shipments shipped on 6/5/17 with tracking numbers [redacted] and [redacted]. They were delivered on 6/7/17. o   We settled for the amount of $215.87 on 6/5/17 for both shipments.   ·         6/2/17 - We authorized your card for $105.33 when the third shipment started to process. o   The shipment shipped on 6/2/17 with the tracking number [redacted] and was delivered on 6/7/17. o   We settled for the amount of $105.33 on 6/2/17.   ·         6/5/17 - The fourth shipment started to process your card was authorized for $23.31. o   The shipment shipped 6/8/17 tracking number [redacted] and is scheduled to be delivered on 6/13/17. o   We settled for the amount of $23.31 on 6/8/17.   ·         We settled on your card so far a total of $344.51.   In addition, item number [redacted] Water Fountain Faucet is currently on backorder and will be available to ship by 6/28/17. Please allow 7-8 business days to receive it. When your item does become available your card will again be authorized for $20.27 and when it ships a charge will go through for $20.27 this will be the final settlement charge you will see.   Lastly, I have also submitted your request to be removed from our mailing list. However, you may receive 2-3 additional catalogs until our current mailing cycle has expired.   If you continue to receive catalogs, our company does purchase mailing lists from outside sources. If your name appears on one of the lists received, additional catalogs may be sent. To be removed from all catalog mailing lists please write to:   DMA Choice Direct Marketing Association P.O. BOX 643 Carmel, NY 10512   Or online at the DMA's website www.dmachoice.org.   I hope in the near future you will consider shopping with us once again. If you should have further questions, I can be reached at [redacted] or through my email at y[redacted]@ltdcommodities.com.                        �...⇄                                                 Sincerely,   [redacted] Customer Support Specialist LTD Commodities

December 11, 2015Complaint ID: 10978209Account Number: 627105294Ms. Doris [redacted]Roseville, CA 95747Dear Ms. [redacted]I am so sorry that you had a poor experience when
asking about how to return some gift items you no longer wanted.  In researching your account, I do not...

see that we
have processed a credit for the items you were returning.  Even though we have not received the items
back, I have credited your account for $42.42 which includes the shipping cost
of the items.  I have also credited your
visa card for the amount of postage you indicated you paid to return the items;
$56.80.Thank you for allowing me the opportunity to
correct this issue.  I hope you will try
us again in the future. If you have any questions please do not hesitate to
contact me.  My direct line is
[redacted] and my email address is s[redacted]@ltdcommodities.com. I would be happy to help you or answer any questions you may have.Sincerely,Sue [redacted]Shared Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. On the one condition they confirm no collection notices were ever sent or filed in my name.  The error was always on their part and not on mine.  There is no way I will ever agree I owed them an exact dollar amount from an "erroneous invoice".  Thank you Revdex.com for standing behind your name and forcing this company to do the right thing.  
Sincerely,
[redacted]

July 27, 2016   Account: [redacted]   Re:  Case Number: [redacted]   Dear Ms. [redacted],   I am so sorry for the inconvenience you encountered with your order placed on 7/5/16. Thank you for taking the time to speak with me on 7/25/16 to help resolve this issue. On 7/25/16, I...

issued a refund for $40.91back to [redacted]. Please allow 3-5 business days for the refund to post. In addition, I issued a replacement on 7/25/16 via tracking number [redacted] and it was scheduled to be delivered on 7/27/16. There is no charge to you for the replacement.   You may check the status of the replacement by entering your confirmation number [redacted] and the last name of the ship-to party as it appears on the replacement order. Just click on Order Status in the upper right corner of our home page www.ltdcommodities.com.   Thank you for the opportunity to correct this issue. I hope I was able to resolve your matter to your satisfaction. If you should have further questions, I can be reached at 847-[redacted]-[redacted] or through my email at [redacted]@ltdcommodities.com.                         ...⇄                                                   Sincerely,   [redacted] Customer Support Specialist LTD Commodities   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
John [redacted]