ARM Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10445977, and find that this resolution is satisfactory to me I just wish to be left alone, no more annoying phone calls or unsolicited advice Regards, [redacted]

Complaint: I am rejecting this response because: They have already sent me a receipt Apparently one part of this business does not know what the other part is doing I am satisfied, but not with their response Initially they should have said, "Yes we will send you a receipt or paid in full letter." Instead they refused They need to correct this problem on the front end of their process, not deny, delay and make the person requesting a receipt jump through a ridiculous number of hoops to get something as simple as a receipt I am NOT SATISFIED Regards, [redacted] ***

After a thorough investigation into the complaint made by MsS [redacted] we have determined that our client had referred this account to our company on 05/28/We reviewed the information and substantiated that it matches what was sent to our office from the clientIn regards to the claimed payment, it does not appear that our client has updated us of this payment At this time, the account is updated as disputed while we investigate further with the client We have not credit reported this account

After further consideration of Ms [redacted] ’s comments, we have marked the account as closed and no further calls will be made at this time

Revdex.com: I accept their response as a legitimate explanation of the discrepancy in pursuing collection, however I will await the results of the investigation before considering the matter closed Regards, [redacted]

Please be advised we are in receipt of your correspondenceAfter a thorough investigation into the complaint made by MsT [redacted] we want to first apologize to MsT [redacted] as this is not the experience we want a consumer to have when dealing with A.R.MSolutionsWe will be sure to discuss with our internal staff what is expected when we are speaking with our client’s customersWe appreciate the time MsT [redacted] has taken and her feedback so we can better service the consumers we contact in the future MsT [redacted] is welcome to contact William Paules, Collection Manager at A.R.MSolutions if she would like to work on her remaining payments or continue her efforts with Amerigas directly

We have contacted Mr. R [redacted] and explained that at this time the account is on hold pending further review. Mr. R [redacted] stated that our client has “taken care” of this matter and we... need to determine exactly what that means. If our client has closed, written off, etc. this account, we will permanently close this account. We have not credit reported this account.

After multiple phone calls to clarify an error from their client our company was give more hoops to jump through We called our vendor and they apologized for the confusion and told us they would contact ARM They did and followed up with us to again clear up any confusion for their billing error However the harassing calls and letters did not stop We tried on numerous occasions to explain the mistake to them To no end Finally we got with supervisor "Julie" who refused to call her own client to resolve the issue This experience was so bad we have stopped doing business with this vendor and have taken the time to write this letter
Mistakes happen and our business has a great appreciation for that However ignorance to customer service at any end is simply poor business

After a thorough investigation into the
complaint made by Ms*** we have determined
that our client had referred
this account to our company on 08/29/In regards to your concerns, we
reviewed the information sent to our office and substantiated that it matches
what was sent to our office from the clientWe have marked this account as
disputed and forwarded onto our client for review

Hello,
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?You may contact our collection department to request a paid in full letter at: ###-###-####
Thank you

After a thorough investigation into the
complaint made by Mr. [redacted] we have determined...

that our client had referred
this account to our company on 10/07/14. In regards to your concerns, we
reviewed the information sent to our office and substantiated that it matches
what was sent to our office from the client. We have marked this account as
disputed and forwarded onto our client for review. There will be no further
communication from A.R.M. Solutions with Mr. [redacted] while this dispute is
being investigated. This account has not been reported to the credit bureaus.

Please be advised we are in receipt of your correspondence. After a...

thorough investigation into the complaint made by Ms. T[redacted] we want to first apologize to Ms. T[redacted] as this is not the experience we want a consumer to have when dealing with A.R.M. Solutions. We will be sure to discuss with our internal staff what is expected when we are speaking with our client’s customers. We appreciate the time Ms. T[redacted] has taken and her feedback so we can better service the consumers we contact in the future.
Ms. T[redacted] is welcome to contact William Paules, Collection Manager at A.R.M. Solutions if she would like to work on her remaining payments or continue her efforts with Amerigas directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10445977, and find that this resolution is satisfactory to me. 
I just wish to be left alone, no more annoying phone calls or unsolicited advice.
Regards,
[redacted]

Complaint: 9933794
I am rejecting this response because: 
 
They have already sent me a receipt.  Apparently one part of this business does not know what the other part is doing.  I am satisfied, but not with their response.  Initially they should have said, "Yes we will send you a receipt or paid in full letter." Instead they refused.  They need to correct this problem on the front end of their process, not deny, delay and make the person requesting a receipt jump through a ridiculous number of hoops to get something as simple as a receipt.  I am NOT SATISFIED. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11028286, and find that this resolution is satisfactory to me.
I have spoken directly with P[redacted] at Amerigas and have made payment arrangements with them at 4 payments of $640.00 and I have made the first payment already. I prefer to work directly with Amerigas. Thank you for your response.
Regards,
[redacted]

After further consideration of Ms.
[redacted]’s comments, we have marked the account as closed and no further calls
will be made at this time.

Complaint: 10724121
I am rejecting this response because they are incorrect and have obviously not updated their notes towards my account. I called on Monday and disputed that my account with Truly Nolen is and has been up to date and that they need to stop sending me menacing letters in which the lady informed me that it still shows I owe the $100. How can they say I have not contacted them when I just did THIS week? 
Regards,
C[redacted]

After a thorough investigation into the complaint made by Ms. M[redacted] we have determined that our client had referred this account to our company on 04/02/15....

In regards to your concerns, we reviewed the information and substantiated that it matches what was sent to our office from the client.  On 07/15/15 we received dispute documentation and have marked this account as disputed and forwarded onto our client for review. We have not reported this to the credit bureaus.
To clear some things up for Ms. M[redacted], it is not our “intent” to ruin any consumer’s credit and as a company policy, we do not leave messages.  This helps to protect the consumer in a case where a 3rd party may hear the message and we do not ever want that to happen.  We appreciate the time Ms. M[redacted] has taken and her feedback so we can better service the consumers we contact in the future.

We have reached out to Mr. [redacted] and spoke to him...

regarding the outstanding item.  We were able to explain the situation and had a very productive call.
 
There does not appear to be any outstanding issues at this time.

Revdex.com:
I accept their response as a legitimate explanation of the discrepancy in pursuing collection, however I will await the results of the investigation before considering the matter closed.
Regards, [redacted]